• 한국IT서비스학회지
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• 제20권2호
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• pp.57-76
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• 2021

Today's ERP system has become a core system of IT·SW that not only supports and manages enterprise resources efficiently, but also encompasses major business tasks. In other words, the ERP system is an essential strategic element for the survival of a company as a powerful means to innovate the management of an organization. This study analyzed the impact on the utilization of IT·SW from the perspective of the entire organization's process without limiting the performance evaluation of the ERP system itself, which is a core system of a company. The measurement data for evaluating the performance of the ERP system was the 2018 domestic company IT·SW utilization survey result report (subject to survey : 3,017 domestic companies with 10 or more employees). Based on this data, this study analyzed the impact of the ERP system on the entire enterprise's IT·SW utilization. In particular, attention was paid to whether there would be a difference in the use of IT·SW if the type of ERP system introduction was changed through the improvement of the business process of the company. Multiple regression analysis was performed using the statistical package SPSS 25. As a result, among the ERP system introduction types, the greatest degree of (+)influence on the company's IT·SW utilization is when the ERP package SW or ASP service is used as it is. Although the difference is insignificant, the second case was to build an ERP system through self-development or outsourcing, followed by customizing the package SW or system through self-development or outsourcing. Through the results of this study, it is expected that the organization will improve the business process and use the standard ERP package SW as it is without modification, thereby effectively enhancing the use of IT·SW of the company and leading to management performance.

• 한국IT서비스학회지
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• 제9권2호
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• pp.129-149
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• 2010

Although many organizations have implemented and used ERP systems for years, industry reports point out that the usage level does not reach their expectation. As a result, they do not enjoy the benefits from the investment into ERP systems. This study attempts to develop a research model and test the model empirically for identifying factors that affect the usage of an ERP system at a public organization. This study has classified potential factors into three groups of technical system characteristics (usability, usefulness), organizational support characteristics (operational support, education and training, evaluation and measurement), and user characteristics (organizational citizenship, self-efficacy). Then, a structural equation model has been established on the basis of previous literature and tested with empirical data. In summary, this study has found that self-efficacy, usefulness, and operational support have an effect on the ERP usage. Self-efficacy is the strongest factor; Usefulness is the second; and the third is operational support. On the contrary to the previous literature, this study has not found a significant effect of organizational citizenship on the usage. The result confirms that an organization can increase the ERP usage by improving the usefulness of an ERP system to some extent. However, to boost the usage further, the result implies that organizations need to strengthen the self-efficacy of their members by reinforcing operational support, providing education and training steadily, and establishing an evaluation mechanism in relation with the ERP usage.

• 한국컴퓨터정보학회논문지
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• 제12권6호
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• pp.279-286
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• 2007

최근 경영환경의 변화와 정보기술의 급속한 발전에 따라 전사적 자원관리(ERP: Enterprise Resource Planning)가 새로운 경영기법의 하나로 등장하였다. ERF시스템의 통합성, 유연성, 그리고 다양한 정보기술 적용을 통하여 경영혁신을 수월하게 추진할 수 있는 장점으로 인하여 기업에서 ERP 시스템 도입 및 구축이 확산되고 있다. 그러나 이러한 이점에도 불구하고 변화에 대한 저항, 기업 환경을 고려하지 않은 시스템 구축 등으로 인하여 활용 측면에서는 많은 문제점이 존재하고 있다. 본 연구에서는 사용자의 만족여부가 ERP 시스템의 성공을 좌우한다는 인식에서 ERP 시스템의 정보 품질을 구성하는 항목들을 사용자 관점에서 규명하고, 이들을 이용한 ERP 시스템의 활용수준을 결정하는 차원들을 도출하여 사용자 관점에서 ERP 시스템 환용에 미치는 영향의 정도에 따른 차이를 알아보고자 한다.