• Information Systems Review
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• v.9 no.1
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• pp.139-160
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• 2007

Our study focuses on empirical findings of the critical factors which influence the performance of ERP system in business. The study is mainly interested in examining the influence of the characteristics of late process of adopting ERP called "Go-Live" phase with the critical issues like customizing, transformational process of standardization, phased implementation, concurrent operation and use with the current systems on users' ERP satisfaction. The analyses of the data conducted thru moderated regression analysis and subgroup analysis. Using moderated regression analysis, we first examined the effect of moderator variables like customizing, process standardization, sequential use, concurrent use with the current systems. And then, using subgroup analysis is to verify directions of the moderator effects. Having knowledge on the characteristics of ERP Go-Live process can lead to success of ERP system in business. Our results can be beneficial to those organizations who want to adopt and maintain ERP system effectively.