• Title/Summary/Keyword: E-Service

Search Result 4,769, Processing Time 0.033 seconds

A Study on the Effect of Online Activation Business Transaction Factors of Fresh Food Shopping Mall on e-Customer Relationship Quality and e-Customer Loyalty

  • Shin, Jong-Kook;Lee, Sang-Youn
    • East Asian Journal of Business Economics (EAJBE)
    • /
    • v.7 no.1
    • /
    • pp.1-16
    • /
    • 2019
  • Purpose - For the development of fresh food shopping malls, consumers should continue to experience loyalty and favorability for the company's products or brands, and this should lead directly to purchase so that active word-ofmouth and recommendation should be encouraged. Therefore, the purpose of this study is to investigate the effect of e-service quality and e-ERM on e-loyalty with customer satisfaction and commitment as mediators. Research design, data, and methodology - This study was conducted by sample survey method on 320 online customers who have experience in using major online fresh food shopping malls for more than one year. Data analysis methods were frequency analysis, confirmatory factor analysis, reliability analysis, correlation analysis, and structural equation model analysis. Result - Hypothesis 1 through Hypothesis 7 were all supported. The results of this study suggest that e-service quality and e-CRM of online fresh food shopping malls have a significant effect on satisfaction and commitment. Therefore, the conclusion has been derived that the focus of this study, that such satisfaction and commitment have a significant effect on e-customer loyalty. has been supported theoretically and empirically. Conclusion - This study suggests that studies on customer loyalty based on activation commerce factors related to fresh food in online shopping malls will be an index that can reflect on customer's needs corresponding with future trends of not only online shopping malls but also offline shopping malls.

Occurrence of Virulence Determinants in Fecal Enterococcus faecalis Isolated from Pigs and Chickens in Korea

  • Hwang, In-Yeong;Lim, Suk-Kyung;Ku, Hyun-Ok;Park, Choi-Kyu;Jung, Suk-Chan;Park, Yong-Ho;Nam, Hyang-Mi
    • Journal of Microbiology and Biotechnology
    • /
    • v.21 no.12
    • /
    • pp.1352-1355
    • /
    • 2011
  • Forty-one Enterococcus faecalis (E. faecalis) isolates from feces of pigs and chickens in Korea were screened for the presence of virulence factors. Gelatinase activity (85.4%, 35/41) was the more commonly observed phenotype of virulence in E. faecalis, compared with hemolytic activity (12.2%, 5/41). Thirty-one of 35 (88.6%) gelatinase-positive E. faecalis isolates harbored the gelE and fsrABC genes. A gene encoding for the enterococcal surface protein (Esp) was detected in 24.4% (10/41) of the isolates. All beta-hemolysin-producing isolates harbored the esp gene.

A Study on Next Generation IPTV Multimedia Service Management Architecture (차세대 IPTV 멀티미디어 서비스 관리 구조 연구)

  • Park, Byungjoo;Moon, Sungbong;Kim, Bongki
    • The Journal of the Institute of Internet, Broadcasting and Communication
    • /
    • v.8 no.5
    • /
    • pp.1-12
    • /
    • 2008
  • The multimedia streaming service in NGN architecture is not only to deliver video streaming (VoD, Broadcasting TV, etc.) but also to provide new services and service bundles, such as Triple Play (IPTV + VoIP + Internet). Among these services, Internet Protocol Television (IPTV) is becoming a convergence of communication, content, computing, as well as an integration of broadcasting and telecommunication services. In this paper, we addresses enhanced IPTV management scheme aspect of E2E from Home Network to Head End Center over NGN to support efficient service management with a full quality of service (QoS) guarantee.

  • PDF

The Study of Signal Processing Performance using DiffServ in Mobile IPv6 Network Based on IEEE 802.11e (IEEE 802.11e기반 Mobile IPv6망에서 DiffServ를 이용한 신호처리 성능에 관한 연구)

  • Son, Sung-Chan;Cho, Kyung-Cheol;Cho, Byung-Hak
    • 한국정보통신설비학회:학술대회논문집
    • /
    • 2005.08a
    • /
    • pp.338-341
    • /
    • 2005
  • Recently there are increasing needs for Internet and various kinds of contents. These traffics for various contents need more amount of data to provide high-quality information and require various QoS depending on the characteristics of contents. However, current Internet service supports BE (Best Effort) service only, therefore IntServ (Integrated Service) scheme and DiffSserv (Differentiated Service) scheme are represented to support QoS in IP layer. This paper describes new scheme that provides QoS taking into account the traffic characteristics over Mobile IPv6 network based on IEEE 802.11e by decreasing signal process time using traffic class of DiffServ and evaluates the performance through computer simulation.

  • PDF

Development of Videophone-based Application Services for KT Mon-e(KT Edutainment Robot for Young Children) (KT 몽이(유아용 에듀테인먼트 로봇)의 영상전화 기반 응용 서비스 개발)

  • Park, Kui-Hong;Kim, Jong-Cheol;Ahn, Hee-June
    • The Journal of Korea Robotics Society
    • /
    • v.5 no.2
    • /
    • pp.93-101
    • /
    • 2010
  • This paper presents the system design and implementation of 'Mon-e', the KT's edutainment robot for young children. We paid our special attention to the computer- illiterate young children, and the provision of the physical and friendly human interface of robots. Specifically, the paper focuses on the video telephony and home monitoring service using the Mon-e robot. RFID cards -based calling makes it possible for the computer-illiterate children to make a phone call to their parents. The SIP and DTMF based remote control of the robot enables the search and track of the children. This experimental development shows the potentialities and values of the convergence service of telecommunication and robotics.

Factors Affecting the Intention to Buy of Adolescents Toward e-Learning -Focused on the Moderating Effect of Adolescents's Conformity- (청소년들의 e-Learning 구매에 영향을 미치는 요인 -청소년들의 동조성에 따른 조절효과를 중심으로-)

  • Suh, Mun-Shik;Cho, Sang-Lee;Noh, Hye-Yeon
    • The Journal of the Korea Contents Association
    • /
    • v.9 no.11
    • /
    • pp.376-390
    • /
    • 2009
  • The objective of this study is to examine the factors affecting adolescents' intention to buy e-Learning web site, expecially focuses on the moderating effect of adolescents's conformity. The main results are as follows. First, teacher's ability, personalized service, easy for service search, interaction between students, service revival for joining e-Learning sites affect intention to buy e-Learning web site through perceptual usefulness, except for entertainment. Second, perceptual usefulness has positive effect on intention to buy. Third, According to conformity, personalized service has different effect on perceptual usefulness. The result shows higher in high conformity group than low conformity group. It means e-Learning companies should focus on reference group or special group to effect their marketing strategy on adolescents. Lately, preceded studies investigated using SERVQUAL or SERVERF which were suit to offline. But, this study found e-Learning factors which are suitable to online. So, the factors and the results are more useful to e-Learning companies.

A Comparative Study on e-Learning Satisfaction between Korea and China (한국과 중국의 이러닝 만족도에 관한 비교연구)

  • Bae, Jae-Hong;Shin, Ho-Young
    • Journal of Digital Convergence
    • /
    • v.18 no.1
    • /
    • pp.369-377
    • /
    • 2020
  • The purpose of this study is to find out the effect of e-learning quality and learner's usage motivation on e-learning satisfaction in Korea and China. In addition, by comparing and analyzing the factors influencing the satisfaction of learners between the two countries, this study aims to suggest the effective use of e-learning. This study surveyed Korean university students at Y and K universities in Gyeongsangbuk-do and Chinese university students at A university in Henan, China. As a result, for Korean university students, it is showed that learning time, learning space, learning process, usefulness, e-learning information quality, and service quality affect e-learning satisfaction. For Chinese university students, learning time, learning process and e-learning system quality, information quality, and service quality were found to affect e-learning satisfaction. Among them, service quality was an important factor influencing e-learning satisfaction in both countries, but the average score of each factor was very low. In the future, we discussed ways to improve service quality.

The Impact of Web Site Characteristics on e-Trust in Specialized Portal (전문포털의 웹사이트 특성이 e-신뢰에 미치는 영향)

  • Yoon Myeong-Sook;Kyung Jong-Soo
    • The Journal of the Korea Contents Association
    • /
    • v.6 no.7
    • /
    • pp.1-12
    • /
    • 2006
  • This study examined relationship of effect between the characteristics of specialized portal and two branch dimension(cognitive and emotional e-trust) of e-trust on the specialized portal web-site. The characteristics of specialized portal web-site composed the guarantee factor, the structural factor, information factor, the entertainment factor and the flow factor by prior research. The model of e-trust strategy for specialized portal web-site is tested here using data from 122 samples. Result of factor and regression analysis show that the hypothesized relationships are significant. In examining the relationships of the factors in the study, the guarantee, structural and information fact effect on building of cognitive e-Trust. Second, the entertainment and flow factor effect on emotional e- Trust. Third, the cognitive and emotional e- Trust effect on the satisfaction of e-Service users. As these results, this study found out difference paths of e-Trust which effect on the satisfaction of e-Service by cognitive and emotional e- Trust approaches to the specialized portal web - sites.

  • PDF

Implementation of the Shore-based Maritime Information Service Platform for e-Navigation Strategic Implementation Plan (e-Navigation 전략 이행 계획 대응을 위한 Shore 기반 해상정보 서비스 플랫폼 구현)

  • Jang, In-Sung;Kim, Min-Soo
    • Journal of Navigation and Port Research
    • /
    • v.39 no.3
    • /
    • pp.157-163
    • /
    • 2015
  • Recently, there has been much interest in the e-Navigation that applies a variety of digital devices to shipboard thanks to the high interest to maritime safety and the rapid development of ICT technologies. The e-Navigation proposes a new ICT paradigm in maritime information service and maritime safety. This study proposes the shore-based maritime information service platform that enables the converged services of various kinds of maritime data and the standard ENC based on IHO S-100. The proposed maritime information service platform enables the harmonized integration, presentation and web services of ENC, sensed data such as AIS, ocean weather and currents, and geospatial data. Also, the platform enables the mobile maritime information service through WebApp or App software operating in mobile devices of smart phone or web pad. Finally, the proposed platform accommodates the standard ENC of the existing S-57 and the new S-101, and the standard web services of WMS and WMTS of ISO 19100 and OGC.