• Journal of the Korea Society of Computer and Information
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• v.13 no.5
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• pp.291-308
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• 2008

This study shows the factors which have an effect on the emotional exhaustion and turnover intention in call center tole-communicators who perform emotional labor using telephone without direct confronting with clients. This study empirically shows that emotional exhaustion decreases job satisfaction and increases turnover intention. Therefore the emotional exhaustion is the important managing factor for efficient management of call center. To weaken emotional exhaustion, it is necessary to decrease time pressure in call center work. To weaken turnover intention, it is important to strengthen superior support. This study makes a contribution in providing the fact that emotional exhaustion is an important managing factor in administration of call center tole-communicators.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.23 no.9A
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• pp.2131-2140
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• 1998

Signal-to-interference ratio (SIR)-based dynamic code allocation method to be rioritized for handoff call is proposed and evaluated in a direct sequence-code division multiple access (DS-CDMA) cellular systm. Proposed method allocates a code to a mobile terminal according to the restidual capacity computed by SIR in the base station. We consider the voice activity detection to increase the system capacity. We evaluate the performance of proposed method with computer simulation. And the handoff decision function that controls handoff of mobile terminal is interodcued. The proposed method provide much improvement in the forced termination probability and handoff call fail probability.

• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.107-135
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• 2010

Nowadays many telecommunication service companies try to enhance the quality of their service by providing customers with more specialized service for greater customer satisfaction. As this trend continues, the role that frontline employees play is getting more and more important because they are the ones who have direct influence on customers. For this reason, more than ever, the role of call center has become of paramount importance. Noting that a call center employee's job satisfaction critically affects the quality of service that a customer gets, this study was carried out in order to provide an insight on effective personnel and performance management which can boost up the job satisfaction of a call center employee, thereby enhancing the productivity of Call Center. Conclusively, it verifies that among job satisfaction influence factors, superior's support and compensation fairness indeed have a tremendous influence on job satisfaction of a call center employee. Furthermore, it verifies that if a call center employee is satisfied with his or her job, he or she tends to work more efficiently and hence increase productivity.

• KIEE International Transactions on Power Engineering
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• v.5A no.2
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• pp.186-192
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• 2005

As the power industry moves towards open competition, there has been a call for methodology to evaluate power system reliability by using customer interruption costs. This paper presents an evaluation of the interruption costs for public customers in Korea using customer survey methodology. When various research results are examined, the evaluation of direct interruption costs becomes much more simplified. Especially, in the case of public customers, it is known that the evaluation of direct interruption costs is more useful. Accordingly, this paper selected the customer survey method to evaluate the interruption costs for public customers in Korea considering interruption and customer characteristics.

• Proceedings of the Korean Powder Metallurgy Institute Conference
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• 2006.09a
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• pp.372-373
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• 2006

Modern business trends call for miniaturization of electronic systems. One of the major impedances in this miniaturization is the conductive and inductive components in chips and circuit boards. Direct Write Technology can write these soft magnetic materials, thus allowing for further miniaturization of inductor devices. Another obstacle in electronics fabrication is the size limitations of thick screen-printing and the material limitations in ink jet printing. Direct Write Technologies address both of these limitations by providing feature sizes less than 20 microns with a wide range of materials possibilities. A discussion of the application of these nano-particulate materials by Direct Write Technologies will be presented.

• Asian Pacific Journal of Cancer Prevention
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• v.15 no.13
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• pp.5143-5147
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• 2014

Cervical cancer screening in Malaysia is by opportunistic Pap smear which contributes to the low uptake rate. To overcome this, a pilot project called the SIPPS program (translated as information system of Pap smear program) had been introduced whereby women aged 20-65 years old are invited for Pap smear and receive recall to repeat the test. This study aimed at determining which recall method is most cost-effective in getting women to repeat Pap smear. A randomised control trial was conducted where one thousand women were recalled for repeat smear either by registered letter, phone messages, phone call or the usual postal letter. The total cost applied for cost-effectiveness analysis includes the cost of sending letter for first invitation, cost of the recall method and cost of two Pap smears. Cost-effective analysis (CEA) of Pap smear uptake by each recall method was then performed. The uptake of Pap smear by postal letter, registered letters, SMS and phone calls were 18.8%, 20.0%, 21.6% and 34.4%, respectively (p<0.05). The CER for the recall method was lowest by phone call compared to other interventions; RM 69.18 (SD RM 0.14) compared to RM 106.53 (SD RM 0.13), RM 134.02 (SD RM 0.15) and RM 136.38 (SD RM 0.11) for SMS, registered letter and letter, respectively. ICER showed that it is most cost saving if the usual method of recall by postal letter be changed to recall by phone call. The possibility of letter as a recall for repeat Pap smear to reach the women is higher compared to sending SMS or making phone call. However, getting women to do repeat Pap smear is better with phone call which allows direct communication. Despite the high cost of the phone call as a recall method for repeat Pap smear, it is the most cost-effective method compared to others.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.37 no.8B
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• pp.630-636
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• 2012

In this paper, we propose an improved Multi Gray-Leveling scheme which reduces the problems of the existing Multi Gray-Leveling scheme suggested as a way of prevention against call spam in VoIP environment. The existing scheme having two different time period distinguishes the possibility of call spam by checking the call interval, so that it prevents the spammer's avoidance controlling the call interval. This is the strength of the existing one but it can misunderstand the normal user as a spammer due to taking long term time period. To solve this problem, this paper proposes the upgrade scheme which utilizes the receiver's action pattern as well as the caller's action pattern. It has such a good strength that can do gray leveling via the collected information in the database of VoIP service provider without user's direct involvement. Hence it can be a very effective way of VoIP spam detection.

• The Transactions of the Korea Information Processing Society
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• v.5 no.9
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• pp.2404-2414
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• 1998

An operating system should be easy to extend and to be customized to accomodate the diverse needs when it is to support multiple personalities. Though microkernel is the best as architecture for such customization, it raises performance issues due to its intrinsic overhead in interprocess communication. In this paper, we present a new !PC mechanism that overcomes the traditional IPC performance lag by providing a direct bridge between processes. The communication overhead is similar to the one of local procedure call, which is the known minimal overhead. Even in its worst case, our scheme is shown to pcrfonn better than the other alternative, the message passing scheme.

• Asian Pacific Journal of Cancer Prevention
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• v.14 no.10
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• pp.5901-5904
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• 2013

Objective: To compare the effectiveness of different methods of recall for repeat Pap smear among women who had normal smears in the previous screening. Design: Prospective randomized controlled study. Setting: All community clinics in Klang under the Ministry of Health Malaysia. Participants: Women of Klang who attended cervical screening and had a normal Pap smear in the previous year, and were due for a repeat smear were recruited and randomly assigned to four different methods of recall for repeat smear. Intervention: The recall methods given to the women to remind them for a repeat smear were either by postal letter, registered letter, short message by phone (SMS) or phone call. Main Outcome Measures: Number and percentage of women who responded to the recall within 8 weeks after they had received the recall, irrespective whether they had Pap test conducted. Also the numbers of women in each recall method that came for repeat Pap smear. Results: The rates of recall messages reaching the women when using letter, registered letter, SMS and phone calls were 79%, 87%, 66% and 68%, respectively. However, the positive responses to recall by letter, registered letter, phone messages and telephone call were 23.9%, 23.0%, 32.9% and 50.9%, respectively (p<0.05). Furthermore, more women who received recall by phone call had been screened (p<0.05) compared to those who received recall by postal letter (OR=2.38, CI=1.56-3.62). Conclusion: Both the usual way of sending letters and registered letters had higher chances of reaching patients compared to using phone either for sending messages or calling. The response to the recall method and uptake of repeat smear, however, were highest via phone call, indicating the importance of direct communication.

• Journal of KIISE:Software and Applications
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• v.36 no.7
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• pp.590-606
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• 2009

We present a static analyzer that detects memory leaks in C programs. It achieves relatively high accuracy at a relatively low cost on SPEC2000 benchmarks and several open-source software packages, demonstrating its practicality and competitive edge against other reported analyzers: for a set of benchmarks totaling 1,777 KLOCs, it found 332 bugs with 47 additional false positives (a 12.4% false-positive ratio), and the average analysis speed was 720 LOC/sec. We separately analyze each procedure's memory behavior into a summary that is used in analyzing its call sites. Each procedural summary is parameterized by the procedure's call context so that it can be instantiated at different call sites. What information to capture in each procedural summary has been carefully tuned so that the summary should not lose any common memory-leak-related behaviors in real-world C program. Because each procedure is summarized by conventional fixpoint iteration over the abstract semantics ('a la abstract interpretation), the analyzer naturally handles arbitrary call cycles from direct or indirect recursive calls.