• Journal of the Korean Society of Safety
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• v.20 no.1 s.69
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• pp.126-132
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• 2005

The purpose of this study is to propose a method to evaluate task complexity using CIFs(Complexity Influencing Factors). We developed a method that CIFs can be used in the evaluation of task complexity using fuzzy linguistic approach. That is, a fuzzy linguistic multi-criteria method to assess task complexity in a specific task situation was proposed. The CIFs luting was assessed in linguistic terms, which are described by fuzzy numbers with triangular and trapezoidal membership function. A fuzzy weighted average algorithm, based on the extension principle, was employed to aggregate these fuzzy numbers. Finally, the method was validated by experimental approach. In the result, it was validated that TCIM(Tink Complexity Index Method) is an efficient method to evaluate task complexity because the correlation coefficient between task performance time and TCI(Task Complexity Index) was 0.699.

• Korean Journal of Optics and Photonics
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• v.18 no.2
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• pp.167-170
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• 2007

In this study, clinical data for emmetopia in young Koreans was taken in order to design the finite schematic eye, which had optical properties of real eyes including spherical aberration, astigmatism, field curvature and distortion. Furthermore, the crystalline lens with GRIN medium was optically analyzed, and the finite schematic eye with the GRIN crystalline lens was designed.

• Journal of Construction Engineering and Project Management
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• v.4 no.4
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• pp.17-32
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• 2014

In a competitive business environment, like construction, achieving customer satisfaction has been identified as an important element for measuring project's success and sustaining competitive advantage. Traditionally, customers were expelled from the product development process. Little effort was done, in the past to identify the factors that lead to customer satisfaction and hence, use them for product improvement. Organizations that adopted that approach, encountered the risk of losing their customers. In construction, end-users of governmental housing projects were excluded from the design decision making process and accordingly, their requirements were not reflected in design. Although a number national customer satisfaction indices and barometers have been developed worldwide, they have their own limitations and shortcomings. This paper aims to develop an international index for customer satisfaction in the construction Industry. For the first time in construction literature, this research identified, validated and classified 45 drivers for achieving customer satisfaction in the construction industry.

• Journal of Korea Multimedia Society
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• v.19 no.8
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• pp.1574-1586
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• 2016

The aims of this research is to build Customer Delight index contents model for measuring the influential factors - Customer Delight and identify the relationship among Customer Delight, Customer Satisfaction and Customer Loyalty. Customer Delight hypothesis model was proposed by Catering Service Industry of Starbucks and validate the final questionnaire; 7 point Likert scale was used in the questionnaire, Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) are used to analyze the reliability. And path analysis was used to evaluating the final hypothesis model. The results of this research was that the customer Self-involvement can lead to high awakening level and it also bring positive emotion to the customer. Awakening Level and positive emotion were the key factors for the Customer Delight. Instead of customer expectation, Customer Delight is based on customer awakening level and positive emotion which is different from Customer Satisfaction model. It is clearly to see the discrepancies between Customer Delight and Customer Satisfaction.

• Journal of ILASS-Korea
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• v.24 no.3
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• pp.122-129
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• 2019

Flow uniformity in aftertreatment system is an important factor in determining uniform catalytic reaction and filtration. In this study, variety types of DOC-DPF system design were analyzed to increase flow uniformity. For this analysis, ANSYS Fluent was used with porous media setup for DOC and DPF. Turbulent flow was modeled by standard $k-{\varepsilon}$ model excepting porous media. Uniformity index was utilized to evaluate the flow uniformity quantitatively. Reference design showed low velocity region because two large vortex were generated before baffle. When radius of DOC-DPF system was increased, exhaust pressure acting on the inlet decreases and velocity distribution was shifted to one side. When inlet pipe was set to axial center of DOC-DPF system velocity distribution was symmetric. However, flow was not dissipated until the front end of DOC and showed higher uniformity index. When the volume of DOC was reduced while fixed volume of entire DOC-DPF system and baffle plate is located downstream of the DOC-DPF system, there was improvement in uniformity index.

• Proceedings of KOSOMES biannual meeting
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• 2018.06a
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• pp.35-35
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• 2018

• Journal of Korean Society of Industrial and Systems Engineering
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• v.30 no.3
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• pp.82-88
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• 2007

Service engineering is a new discipline which aims at basically understanding of service and a concrete methodology using engineering approach for service design. In this paper is introduced the serviset graph [7] which is a comprehensive concept to represent service products, processes, and operation activities. The proposed concept is a degree of commonality index in a service product in order to deal with service mass customization using the input-output analysis in economic model.

• Proceedings of KOSOMES biannual meeting
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• 2018.06a
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• pp.33-33
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• 2018

• 한국생활과학회:학술대회논문집
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• 2009.05a
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• pp.163-164
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• 2009

• Proceedings of the Korea Society of Design Studies Conference
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• 2001.10a
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• pp.26.2-26
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• 2001