• 디지털융복합연구
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• 제14권6호
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• pp.467-475
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• 2016

이 연구는 체육계열 학과 학생들의 학과신뢰가 학과발전 및 학업성과에 미치는 영향을 조사하고 학생들의 성별 및 학년에 따른 학과발전과 학과신뢰의 차이를 분석하는데 그 목적이 있다. 서울, 경기, 인천, 충정지역에 소재하고 있는 4년제 6개 대학교의 체육계열 학과 학생 313명을 대상으로 하였다. 비확률표본추출법 중 편의표본추출법을 이용하여 자기평가기입법으로 응답하도록 하였으며, 무응답 치는 '회귀분석에 의한 교체방법'으로 처리하였다. 자료 분석을 위해 기술통계, 상관관계분석, 회귀분석, 그리고 이원다변량분산분석이 실시되었다. 학과신뢰는 학과발전에 통계적으로 유의한 영향을 미쳤지만 학업성과에는 유의한 영향을 미치지 않았다. 학과발전은 2, 3학년이 4학년보다 높게 인식되었으며 학과신뢰는 3학년이 4학년보다 높게 나타났다. 성별의 차이는 학과발전과 학과신뢰 모두에서 유의하지 않은 것으로 나타났다. 체육계열 학과 학생들의 학과신뢰는 학과발전에 중요한 요인으로 작용하며 신뢰구축을 위한 학과차원의 세심한 배려와 관심 그리고 복지혜택 등이 개선이 요구된다.

• 한국경영과학회지
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• 제35권2호
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• pp.89-114
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• 2010

This study empirically investigated the effects of the target costing system as well as information technology(IT) infrastructure on the knowledge management processes(i.e., socialization, externalization, combination and internalization) and the performance of a firm. This study also examined an impact of the social capital(i.e., inter-departmental communication, trust, cooperation and integration) on the adoption and development of the target costing and the IT infrastructure. The results of this study showed that inter-departmental communication, trust and integration have a significant positive impact on the adoption of the target costing. It was also found that the effects of inter-departmental communication and integration on the development of storage and transfer infrastructure are significant and positive. However, in the adoption of search infrastructure, only the impact of inter-departmental integration was significant. The results of regression analyses presented that the target costing has significant influence on the four processes of knowledge management. It was also observed that the effects of storage and transfer infrastructure on combination are significant and positive. In search infrastructure, the impact on combination and internalization was significant. According to the results of this study, it was found that when the adoption level of the target costing is high, search infrastructure mainly affects the three processes(i.e., socialization, combination and internalization). However, under a low adoption level of the target costing, the impact of storage and transfer infrastructure on the whole processes was significant and positive. Thus, it is assumed that storage and transfer infrastructure complements a low level of the target costing adoption through the active transfer and sharing of explicit and tacit knowledge.

• 한국정보시스템학회지:정보시스템연구
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• 제18권3호
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• pp.183-210
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• 2009

This study investigated the degrees of knowledge management processes according to the levels of social capital(i.e., inter-departmental communication, trust, cooperation and integration) as well as information technology(IT) infrastructure(i.e., knowledge storage and transfer IT, and knowledge search IT) in Korean manufacturing firms. We also demonstrated the differences in organizational performance under various degrees of knowledge management processes. Through cluster analysis with social capital variables, we classified sample firms into five groups; 'the highest firms', 'higher firms', 'middle firms', 'lower firms', and 'the lowest firms'. It was also observed that the degrees of knowledge management processes and organizational performance in 'the highest firms' is the highest. With a structural equation modeling technique, the causal relationships among social capital, IT infrastructure, knowledge management processes, and organizational performance were confirmed. Hence, it is concluded that social capital and IT infrastructure have direct effects on knowledge management processes, and indirectly influence organizational performance through the degrees of knowledge management processes.

• 한국경제지리학회지
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• 제9권1호
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• pp.61-80
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• 2006

본 연구는 영국 케임브리지의 테크노폴을 대상으로 하여 지역혁신정책 거버넌스 구조를 분석하였다. 이를 위해 지역 혁신 측면에서 모범적인 사례가 되고 있는 케임브리지 테크노폴을 사례로 지역혁신정책 거버넌스를 분석하기 위하여 Albors et al를 비롯한 여러 연구자들의 연구결과를 응용하여 분석 틀을 설정하였다. 이 분석 틀에 기초하여 국가차원과 지역차원에서 영국 케임브리지 테크노폴의 성장과정에 도입된 혁신정책의 정책목표 및 사업, 혁신주체 및 상호관계, 평가 및 성과 등을 분석하였다. 그 결과, 국가차원에서는 영국 중앙정부가 구매자, 규제자, 지식원천 지원자로서의 역할이 명확하고, 다양한 정부부처의 정책이 DTI를 거쳐서 통합 조정되고 있으며, 개별 중앙부처의 정책들이 지역에 설치되어 있는 특별행정기관에서 조정되고 있는 것으로 평가된다. 지역차원에서 볼 때, 지역혁신정책들을 통합적으로 조정, 집행하는 전담기관(EEDA)이 있기 때문에 멀티거버넌스로 되어 있는 환경에서도 효율적인 업무의 추진이 가능하다. 지역 내에서는 네트워킹 조직들이 다양한 혁신주체들을 공식 비공식적으로 연계시켜 주고 있으며, 이해 관계자들 간 신뢰를 중시하고 있고, 대학의 지식 및 기술 상용화 제도가 정착되어 있는 점이 성공적이라 할 수 있다.

• 한국의료질향상학회지
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• 제7권1호
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• pp.118-131
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• 2000

Background : A continuous healthcare quality improvement is needed to provide high quality healthcare service as well as to maintain trust in terms of satisfying the needs of the patients. Recently it also became an essential issue. in hospital management, recognized for it's competitive potentiality among healthcare organization groups. This study was conducted to analyze patient complaints and issues received by the Quality Improvement Department. Its purpose is to improve healthcare qualities within the hospital, as well as establish policies and appropriate strategies in hospital management. Method : From July 1st to September 30th of the year 1999, we analyzed all complaints and issues made by various patients and their families, which were received through 24 hour phone consultation, numerous suggestion boxes, letters and E-mails, The issues were classified into 16 different categories based on a Patient Satisfaction Assessment Tool. All data were segregated according to the departmental frequencies and their contents. To come up with for environmental and patient satisfaction improvement, all complaints or issues were communicated with hospital administrators, medical and nursing staff and employees. Comprehensive customer satisfaction activities including improving phone etiquette were discussed in Customer Satisfaction Team, CQI Team and each Department. All opportunities for improvement were implemented. Feedback actions were discussed. Results : A total of 317 cases were collected. Issues regarding parking and other accommodation facilities were most common complaints that were 14.5% of total. Issues regarding admission rooms (10.7%), admission procedures (10.7%), waiting room environment (8.8%), nurses and nurse assistants (7.6%), physicians (6.6%) and others (23%) followed. Thirteen of 45 departments received more than 8 complaints. The Nursing Department had the most complaint, receiving 9.8% of total complaints. Complaints regarding the Nursing Department were predominantly related to the environment of patient rooms. The Department of Psychiatry for phone etiquette (4.7%), Department of Otolaryngology for the nursing staff's attitude and phone etiquette (4.4%), and the Admission Department followed. As a part of efforts to improve patient satisfaction, a new parking structure was built and reallocation of the parking space was done. Renovation of other accommodation facilities were carried out by hospital administration, Monthly phone call and answering attitude survey was done by QI Department. Based on this survey we made a phone etiquette manual and distributed throughout the hospital. Compare to the last year, Patient Satisfaction Index measured by Korea Productivity Center using National Customer Satisfaction Index was improved 7 points. According to our organization's own study, we confirmed the phone etiquette was improved 11% than last year. Conclusions : Issues related to parking and other accommodation facilities ranked first followed by complaints made regarding the patient care area, the admission and cashier process, and nurses' and doctors' attitude. The Nursing and Psychiatry Departments need improvement regarding phone etiquette. Results were shared and played a vital role in policymaking and strategic planning of the hospital. It is imperative that we keep our database updated by listening to and solving the needs of each patient. The CQI activities can be achieved only by full commitment of the hospital top management supported by related personal.