• 제목/요약/키워드: Delivery of Goods

검색결과 232건 처리시간 0.029초

강원영동남부권 내륙물류기지 입지경쟁 요인에 관한 연구 (A Study on Locational Competitiveness Factor of Inland Logistics Complex in Gangwon)

  • 민세홍;정동훈;강달원
    • 해운물류연구
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    • 제34권4호
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    • pp.637-656
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    • 2018
  • 본 연구는 강원영동남부권 내륙물류기지 필요성 및 입지 경쟁력 분석을 위해, 강원권 물동량 추정 및 내륙물류기지 입지 경쟁 요인분석을 수행하였다. 분석결과, 강원권 산업단지 산출 가능 물동량은 775만 톤이며, 내륙물류기지의 조성지역은 기종점 분석 결과 가장 적합한 지역은 원주시로 나타났다. 내륙물류기지 경쟁 요인을 도출하기 위해서 선행연구를 통해 28개 변수를 도출하였으며, 해당 요인에 대해 탐색적 요인분석을 수행한 결과 16개의 요소가 4개의 요인으로 분류 되었다. AHP 분석결과 요인별 중요도는 '접근성 요인'(0.374)이 가장 높은 수치를 보였으며, '연계성 요인'(0.358), '운영성 요인'(0.166), '정부정책 요인'(0.102)의 순으로 나타났다. 전체 항목에서의 중요도는 '내륙물류기지에서 수요지까지의 수배송'(0.160)이 가장 큰 요인으로 분석되었다.

디지털헬스케어 시장과 O2O서비스 소비자분쟁 및 보호방안 (A Study on the Consumer Disputes and Protection Measures of the Digital Healthcare Market and O2O Service)

  • 변승혁
    • 한국중재학회지:중재연구
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    • 제30권4호
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    • pp.121-138
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    • 2020
  • The O2O services in the healthcare sector have only been in full swing for about three years, and unlike existing O2O consumer goods, the scale and scope of the dispute are more complicated due to restrictions on medical treatment. In this study, O2O service platform operators and medical institutions' roles and responsibilities were redefined as a countermeasure for resolving disputes in healthcare O2O services and the laws for changing the transaction environment. A change in institutional mechanisms was proposed. This study looked at the types of consumer disputes related to healthcare O2O services as insufficient information problems, problems in the course of medical service implementation, problems with immunity provisions for platform operators, cancellations, and non-compliance with refunds. All the information generated during transactions in the healthcare sector was extensive in scale and included the most sensitive information among personal information, stressing the importance of ensuring security. The area that started in the O2O range before the medical institution visit also proposed a plan to establish a system for the delivery of proven information as a pre-medical person. The scale and growth will grow faster, given that consumers can experience the information they want anytime, anywhere they want. However, the platform broker's role, a link player, will become more important because consumers who use the service will have their first meeting with non-face-to-face product providers. On the other hand, service providers may have side effects of misleading consumers by providing false information or misleading consumers through exaggerated advertisements. The O2O service market is expected to expand beyond distribution and dining out to the entire industry. However, since it is challenging to check accurate statistics on the detailed market, various disputes and consumer protection measures will be required for each detailed market, and comprehensive leading solutions will be essential in the future.

SNS채널속성에 따른 검색의도가 구매행동에 미치는 영향 (Effect of the search index on Purchase behavior by SNS channel attributes)

  • 손정일;허철무
    • 디지털콘텐츠학회 논문지
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    • 제19권8호
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    • pp.1535-1544
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    • 2018
  • 본 연구는 SNS채널속성에 따라 검색의도가 구매행동에 미치는 관계를 분석하고자 SNS채널을 최근 1년 이내에 상품을 구매한 사용자를 대상으로 하여 구매행동을 설문조사하였다. 이를 바탕으로 분석한 연구결과는 SNS채널속성에서 정보제공성과 정보상호작용성은 검색의도에 영향을 주는 것으로 분석되었다. 그러나 정보의 신뢰성은 검색의도에 유의적인 영향을 주지 않는 것으로 분석되었다. SNS채널의 이용자를 통해 구매행동을 높이기 위해서는 정보신뢰성과 정보제공성도 주요시되고 있으나 그 보다도 더 중요한 것은 SNS채널 검색의도라고 볼 수 있다. 검색의도는 정보신뢰성과 정보제공성을 높이는 조절효과를 함으로 단순히 SNS채널의 속성을 높이는데 이어 정보제공성과 정보상호작용을 높여 검색의도를 높이는 것도 중요하다고 볼 수 있다.

무역계약의 이행기일과 신용장 선적기일의 변경 간의 법률관계에 대한 연구 (A study on the legal relationship between the change in the date of performance of trade contracts and the date of shipment of letters of credit)

  • 이제현
    • 무역학회지
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    • 제48권3호
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    • pp.23-41
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    • 2023
  • 무역계약의 이행기일은 매도인의 물품인도 기일과 매수인의 대금지급 기일이다. 신용장거래에서 무역계약의 이행기일은 신용장에서 명시된 선적기일과 서류매입기일로 본다. 매도인은 매수인으로부터 신용장을 받고나서 5 은행영업일 이내에 신용장의 승낙 여부를 결정하여야 하며 이 기간이 경과하면 매도인은 신용장을 거절할 수 없다. 그러나 매수인의 귀책 사유로 인하여 5 은행영업일 이내에 신용장의 승낙 여부를 결정하지 못하는 경우에는 신용장에 명시된 선적기일까지 연장된다. 매도인이 신용장 변경을 요청한 경우에 매수인은 반드시 이를 수락하여 매도인이 원하는 신용장을 변경하여 매도인에게 개설하여야 한다. 매수인이 매도인의 신용장 변경 요청을 거절하면 A사는 B사가 요청한 대로 신용장 내용을 변경하여 다시 개설할 의무가 있고 A사가 단순히 신용장의 변경을 지체한 것이 아니라 B사의 신용장 요청을 거절한 경우에는 B사가 견적서에 합의하여 기대할 수 있는 바를 실질적으로 박탈하는 것으로 국제물품매매계약에 관한 국제연합협약 제25조가 규정한 본질적인 계약위반에 해당되어 B사는 무역계약을 해제할 수 있고 A사에게 손해배상을 청구할 수 있다. A사의 무역계약 위반으로 인한 손해배상액은 이익의 상실을 포함하여 그 위반의 결과 B사가 입은 손실과 동등한 금액으로 하여야 한다.

식품 패키지디자인 개발 전략에 관한 연구 (A Study on the Development Strategy of the Foods Package Design)

  • 최정계;이상윤
    • 한국프랜차이즈경영연구
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    • 제2권2호
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    • pp.45-69
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    • 2011
  • 포장의 기본적인 기능은 포장의 보존성·배송성·세분성·심미성·편리성이다. 초기에는 포장의 기능 및 필요성을 보호성에 두었지만, 오늘날 이것이 더욱 확장되어 패키지의 판매촉진 기능에 중점을 두고 있다. 생산품은 그것 자체로만 상품이라 말하기는 어렵지만, 패키지 상품이 됨으로써 상품화하였다고 말 할 수 있다. 또한 포장과 내용물이 동일시(identification) 됨으로써 상품이 되는 것이므로 패키징의 상품성은 중요한 기능이다. 포장 디자인의 역할이란 소비자의 다양한 needs와 wants를 충족시키는데 영향력있는 요소이다. 과거의 식품 패키지디자인은 물건을 보호하고 운반하는 역할에 지나지 않았지만 현대에 들어서는 더욱 다양한 역할이 요구되고 있다. 요즘의 상품들은 그것이 갖는 본래의 기능뿐 아니라 더불어 다양한 부가가치가 있어야 하는 것이다. 이는 기술과 정보의 발달과 물질의 풍요에서 오는 선택 범위의 다양성에서 비롯된다. 오늘날의 식품 패키지디자인이 단지 물건을 아름답게 감싸는 수준에만 머물 수 없는 것은 바로 이 때문이다. 패키지디자인은 상품을 소개하는 가장 상징적인 기호이다. 제품을 연구, 생산, 유통하는 관계자의 입장에서도 그렇고, 그 제품을 구매하여 사용하는 소비자의 입장에서도 마찬가지이다. 상품의 정보를 전달하는 쪽이나 제품의 상품성을 따져보는 쪽이나 중요한 매개체는 결국 패키지디자인인 것이다. 현대의 식품 패키지디자인은 상품의 기능적인 면은 물론 소비자의 까다로운 감성적 요구에도 충실해야 한다. 이것이야말로 현대 식품 패키지의 중요성과 존재 이유라고 할 수 있다. 패키지는 소비자의 요구에 충실하기 위해 존재한다. 소비자에게 선택되는 기회를 얻기 위한 접근, 이것이 식품 패키지디자인의 가장 큰 역할이다. 본 연구는 식품 패키지디자인에서 제안되는 심미성, 편의성, 실용성, 경제성 그리고 환경 지향성을 상업화하기 위해 현존하는 방법들과 이론들을 살펴보고, 식품 산업분야에서 패키지디자인이 판매촉진 및 매출 증대에 지대한 영향을 주는 이유와, 물류 분야에서 상품의 효익에 영향을 미칠 수 있는 패키지디자인의 기능과 역할에 대하여 살펴보는 것을 목적으로 한다. Green Design을 식품 패키지에 접목시켜 재활용과 분해가능한 식품 패키지 개발에 대한 사례와 장수식품의 패키지디자인 사례를 살펴본다.

망상대구점(网上代购店): 소비자감지풍험화산품평개대원산국형상적영향(消费者感知风险和产品评价对原产国形象的影响) (Surrogate Internet Shopping Malls: The Effects of Consumers' Perceived Risk and Product Evaluations on Country-of-Buying-Origin Image)

  • Lee, Hyun-Joung;Shin, So-Hyoun;Kim, Sang-Uk
    • 마케팅과학연구
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    • 제20권2호
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    • pp.208-218
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    • 2010
  • 互联网快速增长, 已经成为一个重要的零售渠道, 并出现了各种互联网零售商, 又称电子零售商. 一种网上代购店蓬勃发展起来, 吸引了国内市场的消费者. 这是一种独特的电子零售商, 他们从全球购买国内市场尚未进口的名牌产品, 寄给个人购买者, 并收取服务费. 有些消费者喜欢高端独特但无进口资格的品牌, 却因付款问题或国内的寄送问题很难直接从海外零售商处购买. 在韩国, 网上代购店的数量和销售量快速增长-2008年韩国有超过430个活跃商店和5000亿销售额, 需要这种代购服务的消费者数量也在急剧增加. 这种电子零售的概念源于 "代理中介采购" -种存在已久的形式和内容多样化的代购. 通常市场经营者面对的是购买者的代表人而非本人, 由消费者决定的代理购买者影响越来越大. 很多市场营销和心理学领域的学者都研究过代理对消费者购买决定的影响范围. 然而, 在互联网商务方面却没有深入的研究. 此外, 网上代购店作为代理购买者, 将海外品牌或零售商同国内消费者连接起来. 它有一个特点, 代理购买国, 即代购商品所在国的形象对消费者的态度和购买倾向有重要影响, 还会影响消费者在进行信息处理时所感知的风险维度. 然而, 尽管对原产国不同维度的影响已有很多研究, 对网络内容的相关研究却很少. 已有研究证明, 原产国信息作为产品制造情况的线索对消费者的评价有正面影响, 但对这种形式下网络代理购买国的形象和产品评价之间的关系进行的研究却很少. 因此, 作者们发这种具体的零售渠道很值得研究, 重点结构间的系统关系以及各自不同的路径很值得探索. 已有研究证明代购原产国, 也就是代购店购买商品所在地的形象, 不仅对消费者的产品评价(包括态度和购买意向)有正面影响, 还对感知风险的三个维度有负面影响: 产品相关, 行员相关, 以及购买后的风险. 在所有的感知风险中, 由于对产品性能的高度不确定性, 产品相关的风险受负面形象的影响最大(${\beta}$= -.30), 其次是航运相关风险(${\beta}$= -.18)和购买后的风险(${\beta}$= -.15). 对产品态度(${\beta}$= .10)和购买倾向(${\beta}$= .14)也有一定影响. 此外, 经证明, 感知风险的三个维度通过对产品的态度作为中介, 对购买倾向有负面的的影响(${\beta}$= -.57: 产品相关风险${\rightarrow}$ 对产品的态度; ${\beta}$= -.24: 航运相关风险${\rightarrow}$ 对产品的态度; ${\beta}$= -.44: 购买后风险${\rightarrow}$ 对产品的态度). 从更多的分析可以看出, 消费者处理信息的路径会因其对产品知识的等级不同而改变. 新手购买者知识等级较低, 只会考虑感知风险, 而知识等级较高的专家购买者则会考虑到代理购买国的形象和感知风险两个方面, 对产品形成更准确更系统的态度和决定. 这同之前的研究相一致. 本研究提出一些理论和实际的建议. 代理购买国的形象会影响消费者的风险感知和行为结果, 因此应谨慎选择代购国家, 如果这种新型的零售业务快速发展起来, 应控制好消费者的风险, 无论是新手或专家. 另外, 由于消费者各自知识等级不同, 处理信息的路径也不尽相同, 针对不同消费者应形成成熟的市场营销手段. 新手购买者需要风险消减方面的建议, 以帮助他们形成更好的态度, 而专家购买者应选择更好更发达的国家进行代购. 消费者可以使用担保策略来促使在线购物的顺利进行. 本研究没有拘于概括性等限制. 在今后的研究中, 应进一步测试比较有相关结构的不同电子零售商.

지속적 관여도 및 인지된 위험이 소비자의 온라인 상인선택 프로세스에 미치는 영향에 관한 연구: 요구신뢰 수준 개념을 중심으로 (How Enduring Product Involvement and Perceived Risk Affect Consumers' Online Merchant Selection Process: The 'Required Trust Level' Perspective)

  • 홍일유;이정민;조휘형
    • Asia pacific journal of information systems
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    • 제22권1호
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    • pp.29-52
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    • 2012
  • Consumers differ in the way they make a purchase. An audio mania would willingly make a bold, yet serious, decision to buy a top-of-the-line home theater system, while he is not interested in replacing his two-decade-old shabby car. On the contrary, an automobile enthusiast wouldn't mind spending forty thousand dollars to buy a new Jaguar convertible, yet cares little about his junky component system. It is product involvement that helps us explain such differences among individuals in the purchase style. Product involvement refers to the extent to which a product is perceived to be important to a consumer (Zaichkowsky, 2001). Product involvement is an important factor that strongly influences consumer's purchase decision-making process, and thus has been of prime interest to consumer behavior researchers. Furthermore, researchers found that involvement is closely related to perceived risk (Dholakia, 2001). While abundant research exists addressing how product involvement relates to overall perceived risk, little attention has been paid to the relationship between involvement and different types of perceived risk in an electronic commerce setting. Given that perceived risk can be a substantial barrier to the online purchase (Jarvenpaa, 2000), research addressing such an issue will offer useful implications on what specific types of perceived risk an online firm should focus on mitigating if it is to increase sales to a fullest potential. Meanwhile, past research has focused on such consumer responses as information search and dissemination as a consequence of involvement, neglecting other behavioral responses like online merchant selection. For one example, will a consumer seriously considering the purchase of a pricey Guzzi bag perceive a great degree of risk associated with online buying and therefore choose to buy it from a digital storefront rather than from an online marketplace to mitigate risk? Will a consumer require greater trust on the part of the online merchant when the perceived risk of online buying is rather high? We intend to find answers to these research questions through an empirical study. This paper explores the impact of enduring product involvement and perceived risks on required trust level, and further on online merchant choice. For the purpose of the research, five types or components of perceived risk are taken into consideration, including financial, performance, delivery, psychological, and social risks. A research model has been built around the constructs under consideration, and 12 hypotheses have been developed based on the research model to examine the relationships between enduring involvement and five components of perceived risk, between five components of perceived risk and required trust level, between enduring involvement and required trust level, and finally between required trust level and preference toward an e-tailer. To attain our research objectives, we conducted an empirical analysis consisting of two phases of data collection: a pilot test and main survey. The pilot test was conducted using 25 college students to ensure that the questionnaire items are clear and straightforward. Then the main survey was conducted using 295 college students at a major university for nine days between December 13, 2010 and December 21, 2010. The measures employed to test the model included eight constructs: (1) enduring involvement, (2) financial risk, (3) performance risk, (4) delivery risk, (5) psychological risk, (6) social risk, (7) required trust level, (8) preference toward an e-tailer. The statistical package, SPSS 17.0, was used to test the internal consistency among the items within the individual measures. Based on the Cronbach's ${\alpha}$ coefficients of the individual measure, the reliability of all the variables is supported. Meanwhile, the Amos 18.0 package was employed to perform a confirmatory factor analysis designed to assess the unidimensionality of the measures. The goodness of fit for the measurement model was satisfied. Unidimensionality was tested using convergent, discriminant, and nomological validity. The statistical evidences proved that the three types of validity were all satisfied. Now the structured equation modeling technique was used to analyze the individual paths along the relationships among the research constructs. The results indicated that enduring involvement has significant positive relationships with all the five components of perceived risk, while only performance risk is significantly related to trust level required by consumers for purchase. It can be inferred from the findings that product performance problems are mostly likely to occur when a merchant behaves in an opportunistic manner. Positive relationships were also found between involvement and required trust level and between required trust level and online merchant choice. Enduring involvement is concerned with the pleasure a consumer derives from a product class and/or with the desire for knowledge for the product class, and thus is likely to motivate the consumer to look for ways of mitigating perceived risk by requiring a higher level of trust on the part of the online merchant. Likewise, a consumer requiring a high level of trust on the merchant will choose a digital storefront rather than an e-marketplace, since a digital storefront is believed to be trustworthier than an e-marketplace, as it fulfills orders by itself rather than acting as an intermediary. The findings of the present research provide both academic and practical implications. The first academic implication is that enduring product involvement is a strong motivator of consumer responses, especially the selection of a merchant, in the context of electronic shopping. Secondly, academicians are advised to pay attention to the finding that an individual component or type of perceived risk can be used as an important research construct, since it would allow one to pinpoint the specific types of risk that are influenced by antecedents or that influence consequents. Meanwhile, our research provides implications useful for online merchants (both online storefronts and e-marketplaces). Merchants may develop strategies to attract consumers by managing perceived performance risk involved in purchase decisions, since it was found to have significant positive relationship with the level of trust required by a consumer on the part of the merchant. One way to manage performance risk would be to thoroughly examine the product before shipping to ensure that it has no deficiencies or flaws. Secondly, digital storefronts are advised to focus on symbolic goods (e.g., cars, cell phones, fashion outfits, and handbags) in which consumers are relatively more involved than others, whereas e- marketplaces should put their emphasis on non-symbolic goods (e.g., drinks, books, MP3 players, and bike accessories).

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지각된 쇼핑가치차원이 점포태도, 쇼핑과정에서의 정서적 경험, 점포충성도에 미치는 영향에 관한 연구 (The Effect of Perceived Shopping Value Dimensions on Attitude toward Store, Emotional Response to Store Shopping, and Store Loyalty)

  • 안광호;이하늘
    • Asia Marketing Journal
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    • 제12권4호
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    • pp.137-164
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    • 2011
  • 본 연구는 경험가치척도(EVS; Experiential Value Scale)를 바탕으로 측정된 쇼핑가치차원이 쇼핑점포에 대한 소비자 반응에 미치는 효과를 분석하는데 그 목적이 있다. 또한 각 쇼핑가치차원이 쇼핑점포에 대한 소비자반응에 미치는 상대적 효과가 백화점과 할인점에 따라 다르게 나타나는지도 분석했다. 실증분석결과 점포에서 제공하는 실용적 쇼핑가치와 쾌락적 쇼핑가치는 점포에 대한 호의적 태도와 점포에 대한 감정적 반응에 긍정적인 영향을 미치는 것으로 나타났다. 구체적으로 실용적 쇼핑가치의 하위차원인 서비스우수성, 효율성, 경제적 가치가 증가할수록, 소비자들의 점포에 대한 호의적 태도가 증가하는 것으로 나타났다. 그리고 쾌락적 쇼핑가치의 하위차원인 시각적 매력, 오락적 가치, 일상탈출, 내재적 즐거움이 높은 것으로 지각할수록, 쇼핑과정에서 소비자들의 긍정적인 감정이 증가하는 것으로 나타났다. 또한 쾌락적 쇼핑가치는 소비자들이 점포에 대한 호의적 태도를 형성하는데 있어서 직접적 영향이 아닌 점포에 대한 소비자들의 감정적 반응을 통해 간접적으로 영향을 미치는 것으로 나타났으며, 점포에 대한 호의적 태도와 점포에 대한 긍정적 감정형성은 점포충성도에 긍정적인 영향을 미치는 것으로 나타났다. 흥미롭게도 쾌락적 쇼핑가치가 점포에 대한 긍정적 감정반응에 미치는 영향은 백화점보다 할인점에서 높게 나타났다.

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자녀를 둔 어머니의 출산과정 경험 (An Ethnographic Research Study on Childbearing Process of Mother with Children in Korea)

  • 김영희
    • 여성건강간호학회지
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    • 제7권3호
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    • pp.271-283
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    • 2001
  • The childbearing process is a sociocultural phenomenon of a woman who gives birth to a child as well as a biological phenomenon. The purpose of this ethnographic research study was to explore the experience of childbearing process of mothers with children from pregnancy to the 3 months postpartum in Korea and to understand deeply the perspectives of childbearing women reflected on Korean sociocultural values. A convenient sample of 10 childbearing women were observed from January to October 2000 through field work in Seoul, Korea. Data analysis was accomplished under ongoing process. The results of this study were as follows : The mothers with children experienced self-reflection, family relation, and physical adaptation during pregnancy. In self-reflection, all mothers experienced universality and diversity in their self-discovering process. The universal experiences were maturation, life with family and priority on maternal value between being a mother and a woman. The diverse experiences were taking a dual role of working mother, emotional drift of a resigned mother, and disheartened life of a mother who has two daughters. In family relation, the foundation of the new marital relationship were attained during childbearing process and sexual life were changed for the benefit of a healthy mother and a healthy baby. All mothers established friendly relations with their mothers, but established friendly or conflicting or constraining relations with their mother-in-laws due to husband based family culture. In physical adaptation, the informants endured well the physical discomfort and recognized general appearance change. Also maternal-fetal interaction occurred and mothers realistically felt motherhood and accepted themselves as mother-to-be. The mothers prepared for the best delivery, look for a safe childbirth center, newborn goods, endorsed family coping during hospitalization and responded labor pain to make it more endurable, less painful, fast passed owing to labor recognition of the natural process to be a mother. After childbirth, they felt emancipation, satisfaction, accomplishment, more easiness, actually feeling as mother-to-be, emptiness, and showed response to the sex of newborn. Their Sanhujori practice was different according to the Sanhujori environment including provider, place, time in postpartum and reflected on Sanhubyung. The mothers felt actually mother-to-be and happiness during lactation regardless of feeding pattern. These mothers had a different maternal image about rearing subjecthood through their child-rearing experience. But all mothers felt need for family support and social support. The universal rearing response were actual feeling of mother-to-be, a strenuous experience, a pride on child-rearing, confusion, reflecting marital relationship, and wondering rivalry among children. In conclusion, mother of all with children went through self-discovery, self-reflection and made connections with the family as a mother and as a woman simultaneously during the childbearing process. Therefore it is suggested when harmony and balance between a mother and a woman is accomplished, the woman will lead a healthy and high quality of life. Also, this study sought to confirm the sociocultural factors affecting the childbearing process from the perspectives of the women with children. Therefore health care providers must understand deeply the childbearing women with children based on this finding of and try a integrative approach with new ideology of maternity with biocultural perspectives in a clinical setting.

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DEA와 Malmquist 생산성지수를 이용한 우리나라 온라인쇼핑업체의 다기간 경영 효율성 분석 (Evaluating the Multi-Period Management Efficiency of Domestic Online-Shopping Companies)

  • 마진희;자윤호;안영효
    • 유통과학연구
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    • 제13권4호
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    • pp.45-53
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    • 2015
  • Purpose - Online shopping enables consumers to conveniently purchase products irrespective of the time and place. As a result, several online shopping companies have emerged to cater to this growing market and, therefore, the competition among them has become increasingly intense. This paper evaluates the comparative efficiency of online shopping companies for a multi-year period (2009-2013), in order to help online shopping managers identify major drivers for enhancing management efficiency and the subsequent competitiveness. Research design, data, and methodology - The researchers collected the data from 2009 to 2013 from the distribution yearbook. This paper analyzes the marketability (sales figures), profitability (business profits), and management conditions (net profits) of domestic online shopping enterprises by incorporating information on human resources (number of employees) and material resources (total assets and capital). Therefore, the number of employees, total assets, and capital are selected as input variables, and sales figures, business profits, and net profits as the output variables. In this study, Data Envelopment Analysis (DEA) was used to measure the comparative efficiency of domestic online shopping companies. In addition, the Malmquist Productivity Index was used to evaluate the trend of change of Decision Making Units' (DMUs') efficiency for a multi-year period. Results - First, as of 2013, Interpark (2.415) was found to be the most efficient online shopping enterprise, followed by Aladdin Communications (2.117), Hyundai Home shopping (1.867), Home&Shopping (1.176), NS Home shopping (1.170), Commerce Planet (1.126), CJ O Shopping (1.105), Ebay Korea (1.088), and GS Home Shopping (1.051). Second, this study recognizes how the management efficiency has changed for the period 2009-2013. Third, the lesser the capital and employees, the more are the net profits, and the better is the management efficiency of domestic online shopping companies. Lastly, the productivity of such companies is influenced by endogenous factors rather than exogenous factors such as shifts in business environment and technological advances. Conclusions - DHC Korea influenced various distribution channels to reach customers through the Internet. Consequently, this helped in increasing the awareness about its products, in addition to an increase in sales. These achievements can be attributed to the characteristics of online shopping companies. Although it is easy for these companies to suggest goods for one-off purchases, they however have difficulties in retaining customers. Overcoming this challenge can be one of the ways to benchmark a successful case of an efficient company. For example, an online shopping company can attract customers by developing a corresponding mobile application as a convenient way to shop online. Additionally, they can satisfy customers by quick delivery of purchased products, which is possible by building an effective logistics network. Our study indicates that the productivity of an online shopping company was influenced by endogenous factors driven by improvements in managerial practices rather than exogenous factors. Accordingly, online shopping companies should adopt strategies to improve their operational efficiency rather than sales volume-oriented management.