• 한국재난정보학회 논문집
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• 제19권1호
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• pp.84-96
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• 2023

연구목적: 본 연구에서는 배달 플랫폼 종사자들을 위험으로부터 보호하기 위해 안전관리 개선 방안을 제시하고자 한다. 연구방법: 배달 플랫폼 종사자들을 보호하기 위해 국내와 국외에서 실시하고 있는 안전 관련 법제도 및 사례를 찾아 분석하였고, 배달 플랫폼 종사자들을 대상으로 설문을 진행하여 도출된 통계 결과와 국내·외 법제도 및 사례들을 분석하고 비교하여 안전관리 개선방안을 제시하였다. 연구결과: 국내에서는 배달 플랫폼 종사자의 안전을 위해 실시하고 있는 법의 내용에서 기상악화에 대한 안전대책이 명확하게 제시되지 않았고 설문조사 결과 안전교육 또한 완벽하게 이루어지지 않고 있는 것으로 확인되었으며 배달 도중 앱이나 프로그램을 통해 호출을 받아 대다수가 사고를 경험한 것으로 확인되었다. 결론: 본 연구를 통해 배달 플랫폼 종사자들을 위한 안전관리 개선 방안을 제시할 수 있었지만 이륜차와 관련된 상세한 설문 항목은 조사하지 않았기 때문에 배달 플랫폼 종사자들이 주 운송수단으로 사용하고 있는 이륜차로 인해 발생할 수 있는 다양한 사고 결과를 확인할 수 없어 이륜차를 사용하여 배달할 경우 발생할 수 있는 사고에 대한 안전관리 개선방안은 제시할 수 없었다.

• 디지털산업정보학회논문지
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• 제19권4호
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• pp.163-177
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• 2023

In this study, delivery workers were regarded as workers and industrial accident and serious accident prevention were studied. As a result of the study, first, it was confirmed that awareness of safety guidelines has an effect on disaster prevention and is related to reducing serious accidents. Second, among the forms of organizational culture, rational culture was shown to have a positive impact on serious accidents. Third, the moderating effect of organizational culture Rational culture, a sub-concept, was found to have a moderating effect on serious accidents. Fourth, according to the opinions of workers for disaster prevention of delivery workers, it was classified into policy part, environmental part, and worker's duty part, and the necessity of strengthening safety education and strong regulation was suggested in the policy part.

• 한국프랜차이즈경영연구
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• 제12권4호
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• pp.41-54
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• 2021

Purpose: Delivery food orders are on the rise due to the COVID 19 pandemic. Many customers are ordering food through delivery apps rather than visiting restaurants to eat out. Delivery application platforms are growing due to the development of O2O. Most of the people who provide gig worker for delivery applications are rider. Rider provides labor on their own terms and have more work flexibility and autonomy than ordinary workers. Trust can be transferred from a well-known entity to an unknown entity. From the customer's point of view of using the delivery application, trust can be seen through the third-party trust of the delivery application platform-rider-customer. Therefore, this study intends to investigate the effect on delivery application trust and rider trust through the well-known characteristics of delivery applications. Research design, data, and methodology: This study was conducted on Korean consumers over 20 years of age who have ordered food through a delivery application for the past month. After educating 5 investigators about the purpose of this study, 60 copies of the survey were conducted per person. During the investigation period, from September 2 to September 26, 2021, 322 copies were collected over 25 days. Among the collected questionnaires, 37 were excluded from insincere or partially unanswered, and 285 were used for analysis. In addition, the collected data were analyzed using SPSS 25.0 and AMOS 25.0. Result: As a result of the study, convenience, price, and variety of restaurants were found to have a significant positive (+) effect on app trust, but design did not have a significant effect on app trust. Also, it was found that convenience had a significant positive (+) effect on trust in rider, but design, price, and variety of restaurants did not have a significant effect. App trust was found to have a significant positive (+) effect on rider trust and intention to use, and it was found to have a significant positive (+) effect on rider trust and intention to use. Conclusions: First, this study established a structural framework between delivery application characteristics-delivery-app trust-rider trust-intention to use. Second, in this study, it was found that customer trust in well-known delivery applications was transferred to less-known rider trust. Third, the delivery application should increase the convenience of use. Fourth, delivery application should set the delivery fee appropriately. Fifth, delivery application must continuously train the rider.

• International Journal of Internet, Broadcasting and Communication
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• 제14권1호
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• pp.85-94
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• 2022

Recently, consumers who prefer contactless consumption are increasing due to pandemic trends such as Corona 19. This is the driving force for developing the last mile-based logistics ecosystem centered on the online e-commerce market. Lastmile led to the continued development of the logistics industry, but increased the amount of cargo in urban area, and caused social problems such as overcrowding of logistics. The courier service in the logistics base area utilizes the process of visiting the delivery site directly because the courier must precede the loading work of the cargo in the truck for the delivery of the ordered product. Currently, it's carried out as automated logistics equipment such as conveyor belt in unloading or classification stage, but the automation system isn't applied, so the work efficiency is decreasing and the intensity of the courier worker's labor is increased. In particular, small-scale courier workers belonging to the sub-terminal unload at night at underdeveloped facilities outside the city center. Therefore, the productivity of the work is lowered and the risk of safety accidents is exposed, so robot-based loading technology is needed. In this paper, we have derived the top-level concept and requirements of robot-based loading system to increase the flexibility of logistics processing and to ensure the safety of courier drivers. We defined algorithms and motion concepts to increase the cargo loading efficiency of logistics sub-terminals through the requirements of end effector technology, which is important among concepts. Finally, the control technique was proposed to determine and position the load for design input development of the automatic conveyor system.