• Journal of the Korean Institute of Navigation
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• v.24 no.4
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• pp.269-283
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• 2000

Service is the source of firm's competitive advantage in recent years. The importance of service quality in any service industry doesn't need to be disputed. Customers have expected the improvement of the quality of service they receive ,so providers are struggling to meet these expectations. This study aims at finding factors of service quality in passenger transportation. An empirical investigation and the measurement on the perceived Service Quality by customers in the passenger transportation system was carried out. The purpose of this study is to clarify the factors of service quality on the basis of service marketing concept. In order to fulfill the objectives, this paper combines research tools that include both empirical study and documentary research. Data was gathered from 239 passengers by the use of questionnaire. In this study, the established hypotheses were generated on the basis of the service quality evaluation (SERVQUAL) model. Research findings through empirical test are as follows. First, five service quality dimensions in passenger transportation are identical to SERVQUAL dimensions defined by Parasuraman, Zeithaml, and Berry in 1988. Second, demographic segments such as gender and age don't have significant different dimension of service quality. Third, there is no significant difference between groups by experiences such as price level, abroad tour and vehicle type in determinants of transportation service quality.

• Journal of Korean Society of Occupational and Environmental Hygiene
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• v.34 no.1
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• pp.1-7
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• 2024

Objectives: The study was performed to investigate characteristics of hazardous factors regarding chemical(liquid lime) tank dredging workers by case survey. Methods: Field data such as working condition, MSDS and respirators applied to chemical tank dredging work were analyzed and the work environmental factors of noise and indoor air quality were measured to compare existing data with actual work situations. Results: No health hazards to workers due to working conditions were confirmed during dredging work inside the chemical storage tank. All air quality measurement data during dredging work satisfied the management standards, and there were no by-products. During dredging work, there was a significant change in noise depending on the type of work, but considering the noise reduction rate(NRR) of the earplugs worn by workers, there was no actual health hazard due to noise exposure. Conclusions: A fit test for respirator and the expiration date of the safety helmet should be observed to ensure an appropriate level of safety and health for dredging workers in the chemical storage tank.

• Journal of Korean Home Economics Education Association
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• v.3 no.1
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• pp.113-129
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• 1991

This study was conducted to compare the outward aspects, objectives, and the contents of Home Economics text books of middle schools of Korea, Japan, U.S.A. and England. The results were summarized as follows. 1. The outward aspects of tex books： The Korean text books were small in size and the quality of paper was inferior to those of foreign countries. The Japanese text books were written by many authors, contained many lab works and data. Text books of U.S.A. were big in size made with good quality paper and contained many colour pictures. Text books England contained many problems and lab works. 2. Objectives of the Home Economics and Unit objectives： The objective of the subjects of Home Economics was written only in Korean text books. The unit objectives were described most concretely and detailedly in Korean text books comparing with other countries. 3. Contents： Korean text books covered all six areas of foods, clothings, housing, home management, family and occupation and theoretical explanations prevailed. Japanese text books contained numerous lab works, lacked two areas of home management and occupation, thecontents included a few practical lab works two areas of home management and occupation, the contents included a few practical lab works. In the text books of U.S.A. contained all six areas of Home Economics were covered and special emphasis was placed on self discovory and self development, and vocational guidance was also stressed. The text book of England contained only three areas of Home Economics, clothing, foods and housing； the number of area was limited but the basic theories of covered area was intended to lead to self comprehension through questions and lab works.

• Korea Journal of Hospital Management
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• v.9 no.4
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• pp.45-69
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• 2004

The purpose of this study is to identify the nature of the inpatient service quality of national university hospital, and based on that, to examine the relationship of hospital inpatient's perceived quality, overall satisfaction, customer loyalty(intention of revisiting, intention of oral transmitting). To carry out these objectives, first we analyzed the dimensions of inpatient care service quality using SERVQUAL scale. The SERVQUAL scale is based on the gap theory, that is, the difference of patients' expectations and the actually received medical care service in hospital. On the basis of this theory, we measured the inpatient's perceived service quality, overall patient satisfaction and customer loyalty. Data were collected by self-administered questionnaires at a 809 bed national university hospital. These questionnaires measuring the service quality were distributed to 400 inpatients. The data samples are 347 cases in final. The response rate was 86.8%. Firstly, to categorize inpatient service quality in hospital, the factor analysis was performed on 48 items. The reliability and validity of these items was evaluated. Finally to explore the relationship of service quality, overall satisfaction, and customer loyalty, the multiple regression and logistic regression analysis are used. This study shows firstly, the dimension of inpatient service quality was categorized into 7 dimensions, that is, kindness, medical service, nurse caring, environment, facilities, appropriateness and access. Secondly, the reliability and validity of inpatient service quality items was satisfied. Thirdly, as a result of multiple regression analysis, the effect of inpatient's perceived service quality, especially, nurse caring(P<0.01), environment (P<0.01), facilities, appropriateness and access variables(P<0.05), on overall satisfaction was statistically significant. Lastly, in case of the effect on customer loyalty as a intension of oral transmitting, medical service(P<0.05), environment(P<0.01) and overall satisfaction(P<0.01) are statistically significant. Also, in case of intension of revisiting, medical service, environment, access, and overall satisfaction variables are significant factors. In conclusion, to maintain the satisfaction and customer loyalty on national university hospitals, the efforts to improve the inpatient service quality, especially, environment, medical service, and access factors might be needed.

• The Journal of Industrial Distribution & Business
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• v.13 no.11
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• pp.21-30
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• 2022

Purpose: This study investigates the moderating effect of mindset types on experience and perceived quality in virtual reality (VR) contexts and identify the relationships among mindset types, experience, perceived quality, attitude, and purchase. Research design, data and methodology: Using a survey, a total of 250 participants were recruited from South Korea. Participants were asked whether they have been VR users who had experienced VR before participating in the survey. We used the partial least squares method to test the hypotheses based on structural equation modeling. Results: The results show that experience, including spatial, reality, and sensory experiences, has positive effects on perceived quality. Additionally, the mindset moderates the relationship between experience and perceived quality such that consumers with experience are more likely to have greater perceived quality when they have a growth mindset compared to those with a fixed mindset. The VR context's perceived quality exerts positive effects on attitude toward the VR context, while attitude has positive effects on purchase intention. Conclusion: We suggest that the consumer's mindset might work as an essential moderating factor that influences the relationship between experience and perceived quality. Our findings can help marketers plan promotion strategies more effectively and cater to the different objectives of their contexts.

• The International Journal of Costume Culture
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• v.5 no.1
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• pp.58-66
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• 2002

The objectives of this study are to develope sensibility image scales for Korean traditional motifs by quantitatively measuring their images and preference and to classify them into clusters. Data were collected via a questionnaire from seven hundred twenty five Korean undergraduate students. Re experimental materials were forty eight stimuli of Korean traditional motifs with different categories, interpretation types, composition types, and application objects. The instruments consisted of 7-point polar semantic differential scales of twenty three bipolar adjectives including preference. Data were analyzed by correspondence analysis, cluster analysis, ANOVA and Duncan's multiple range test. Re major results are as follows; image scales for textile patterns and dress designs using Korean traditional motifs were constructed. The axes of sensibility image scales for both textile patterns and dress designs were defined by quality level and degree of simplicity. Second, four clusters on the scale of textile patterns and two clusters on the scale dress designs were identified. Third, in the case of textile Patterns, the preferred cluster had high-quality and classical images, while the cluster that was not preferred had a complex image. In the case of dress designs, the preferred cluster had simple and high-quality images, while the cluster that was not preferred had complex and low-quality images.

• Korean Journal of Ecology and Environment
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• v.43 no.2
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• pp.199-211
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• 2010

The objectives for this study were to evaluate spatial and temporal characteristics of water quality, based on long-term water quality monitoring data during 1993~2008. We found that physico-chemical and ecological conditions in the Daecheong Reservoir (DR) were modified by the construction of upper dam (i.e., Yongdam Reservoir). total phosphorus (TP), Secchi depth (SD), and chlorophyll-a (CHL) in the DR showed significant longitudinal decreases along the headwater-to-the downlake, indicating a large spatial variation, and this gradient was more intensified during the high-flow season (monsoon). Nutrient-rich water containing high nitrogen and phosphorus in the monsoon season (July~August) passed through the reservoir as a density current in the metalimnetic depth, and also high suspended solids increased in the metalimnetic depth, especially during the monsoon. According to the deviation analysis of Trophic State Index (TSI), >50% of TSI (CHL)-TSI (SD) and TSI (CHL)-TSI (TP) values were negatives, so that inorganic suspended solids (non-votatile solids) influenced the underwater light regime against phytoplankton growth. Also, ratios of CHL:TP after the dam construction evidently increased, compared to the values before the upper dam constructions, indicating a greater yield of phytoplankton in the unit phosphorus. Overall data showed that ecological and functional changes in Daecheong Reservoir occurred after the construction of upper dam (Yongdam Reservoir).

• Korean Journal of Clinical Pharmacy
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• v.18 no.1
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• pp.28-37
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• 2008

Objectives: Overactive bladder(OAB), defined as 'urgency, with or without urge incontinence, usually with frequency and nocturia', is a major burden for patients and impairs quality of life. The aim of this study is to evaluate the cost-effectiveness of antimuscarinic agents for the treatment of overactive bladder including quality of life in societal perspective. Methods: A decision-analysis model was developed to compare the cost-effectiveness of solifenacin and tolterodine IR over 12 weeks. We used data from the published literature to develop the framework for the model. Resource utilization and costs were calculated with public institutional data and supplemented this information with clinical expert opinion, where necessary. Results: The expected costs per patient for solifenacin were 48,762 KRW less expensive than tolterodine IR over 12 weeks. Also, all outcomes including quality of life for solifenacin were more effective than tolterodine IR over 12 weeks. In conclusion, solifenacin dominates tolterodine IR and appears to be cost-effective options for the management of overactive bladder.

• Korean Journal of Health Education and Promotion
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• v.30 no.5
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• pp.163-175
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• 2013

Objectives: This study was performed to identify the relationship among sexual desire, other domains of sexual function and quality of life (QOL) and to describe the effect of sexual desire on sexual function and QOL in married women with hypoactive sexual desire disorder (HSDD). Methods: A total of 397 women with HSDD participated in this study. Data were collected through self-reported questionnaire which were constructed to include general characteristics items, Female Sexual Function Index (FSFI), and QOL tool. Data were analyzed using SPSS/WIN20 for descriptive statistics, t-test, one-way ANOVA, Duncan, partial correlation coefficients, and Hierarchial multiple regression. Results: There were significant correlations with sexual desire and other domains of sexual function. And also, sexual desire had a positive correlations with the psychological status and total QOL. The sexual desire was statistically significant predictors for sexual function and QOL. Conclusions: Health professionals should direct efforts toward developing sexual health-related counseling or education programs for women suffering from sexual dysfunction with the goal of helping them to achieve satisfying sex lives and improved quality of life.

• Journal of Acupuncture Research
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• v.24 no.1
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• pp.209-216
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• 2007

Objectives : To review and summarize the existing evidence on acupuncture treatment for cancer and cancer related symptoms. Methods: Literature searches were made through domestic and international databases. Data were extracted according to pre-defined criteria. The methodological quality was assessed using the Modified Jadad scale. Results: Seven studies were included. Two of the studies were high in methodological quality. One study concerning acupuncture treatment for cancerous dyspnea reported insignificant differences between the treatment group and placebo group. The other study concerning auricular acupuncture for cancer related pain showed significant pain relief compared with the control group. All the other studies were non-blinded or uncontrolled trials. Conclusion : The hypothesis that acupuncture may be effective for the treatment of cancer is not supported by the data in recent clinical trials. More accurately designed randomized control trials (RCT) are needed.