• Title/Summary/Keyword: Customer needs

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A Comparative Study on Factors Affecting Intergenerational Smartphone Use: Focusing on the New Silver Generation and the Net Generation (세대간 스마트폰 사용에 영향을 미치는 요인에 관한 비교·연구: 뉴실버 세대와 넷 세대를 중심으로)

  • Lee, Chunghun;Jeong, Jaewook;Lee, Choong Cheang
    • The Journal of Information Systems
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    • v.23 no.4
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    • pp.49-74
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    • 2014
  • The introduction of smartphone caused the most revolutionary change in the domestic telecommunications market after the digital revolution. However, due to the saturation of the local market, it is expected to post negative growth in 2016 and the sales of national communication carriers is in stasis. Thus, the smartphone industry is starting to shift its marketing efforts to secure the silver generation who still has room for increase in the rate of smartphone usage. As the silver generation has physical limitations and differences in needs, the marketing strategy based on the smartphone utilization is not appropriate. This study suggests the new silver generation, who has high income level and similar characteristics to the younger generation, as the new customer segment for smartphone. We analyze the effects of the major variables of UTAUT on smartphone use, as well as examine how these relationships differ between the new silver and the net generation. We verified the hypotheses using a survey with 309 smartphone users. The research findings supported the hypotheses regarding the effects of performance expectancy, effort expectancy and facilitating conditions on smartphone use, but did not support the hypothesis on the effect of social influence. The result of the group comparisons showed that both generation have similar characteristics on innovativeness and cognitive absorption, but the moderating effect of age on performance expectancy, effort expectancy and use is stronger in conjunction with the new silver generation. The study results are expected to be used in establishing a marketing strategy for the new silver generation.

A PSIP Information Generating System for Produce Digital Access Program (디지털 방송 콘텐츠 제작을 위한 PSIP 정보 생성 시스템)

  • Hwang, Kyung-Min;Kim, Jong-Moon;Bang, Jin-Suk;Cho, Tae-Beom;Jung, Hoe-Kyung
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2007.10a
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    • pp.615-618
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    • 2007
  • It has able to express digital video/audio data from analog and to broadcast it via improvement of video/audio compression technology and publishing standard of MPEG-2 System. Nowaday many System Operators are provide regular digital broadcasting program to customer with their own access program. To provide access program, two process needs that are creating broadcasting information and remultiplexing it with video/audio data, and this solution is providing with high-cost system only. For this reason, digital access program bas week point to product. In this paper, we designed and implemented Generating PSIP Information System to product digital access program which generate PSIP information via receiving broadcasting information from user, and map PSIP information directly to video/audio data.

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Activity of Police to Enhance Police Service (치안서비스 제고를 위한 경찰활동)

  • Kim, Kyong-Tae
    • The Journal of the Korea Contents Association
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    • v.8 no.11
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    • pp.263-271
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    • 2008
  • In the outwardly changing environment of public security these days, police administration faces the nation's request for qualitative improvement of police service and the new request of police reformation for changing function of police in Korea. The nation wishes police to provide service fairly. The issue most seriously mentioned in the reliability of police service is very large gap in the recognition of service quality between supplier and consumer. To get the trust of nation in delivering police service, the police must have justness, consistency, punctuality of delivery, propriety and efficiency. However, the recognition of citizen, the consumer of police service is more important. How to correspond to the nation's request to police needs to be decided by evaluating the quality of present police service. It is necessary to be interested in what customer wants so as to evaluate the quality of police activity.

Guidelines for Designing the Shape and Layout of Thermal Energy Storage (TES) Rock Caverns (열에너지 저장 암반공동의 형상 및 레이아웃 설계 가이드라인)

  • Park, Dohyun;Park, Eui-Seob
    • Tunnel and Underground Space
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    • v.25 no.2
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    • pp.115-124
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    • 2015
  • Thermal energy storage (TES) is a technology that stores surplus thermal energy at high or low temperatures for later use when the customer needs it, not just when it is available. TES systems can help balance energy demand and supply and thus improve the overall efficiency of energy systems. Furthermore, the conversion and storage of intermittent renewable resources in the form of thermal energy can help increase the share of renewable resources in the energy mix which refers to the distribution of energy consumption from different sources, and to achieve this, it is essential to combine renewable resources with TES systems. Underground TES using rock caverns, known as cavern thermal energy storage (CTES), is a viable option for large-scale, long-term TES utilization although its applications are limited because of the high construction costs. Furthermore, the heat loss in CTES can significantly be reduced due to the heating of the surrounding rock occurred during long-term TES, which is a distinctive advantage over aboveground TES, in which the heat loss to the surroundings is significantly influenced by climate conditions. In this paper, we introduced important factors that should be considered in the shape and multiple layout design of TES caverns, and proposed guidelines for storage space design.

The Effect of eCRM Features on Website Visit and Purchase (eCRM 기능이 고객의 웹사이트 방문과 구매에 미치는 영향)

  • Min, Dai-Hwan;Park, Jae-Hong;Park, Cheol
    • Information Systems Review
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    • v.4 no.2
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    • pp.155-168
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    • 2002
  • This paper examines whether the functions of eCRM solutions affect the site visit and purchase by customers. The functions of eCRM solutions are extracted and classified into three categories of c-marketing, e-sales, and e-service. E-marketing includes campaign/event marketing, e-mail marketing, and questionnaire marketing; e-sales consists of recommendation system and incentive/discount promotion.; e-service is composed of e-mail call center and web call center. From the online survey, 146 responses are collected and analyzed. The analysis shows that the level of experience in campaign/event marketing, e-mail marketing, e-mail call center, and web call center significantly affect the website visit by customers and that the level of experience in all eCRM functions except e-mail marketing significantly affect the purchase by customers. The effects of those functions in eCRM on the website visit are moderate, while the effects of the functions on the purchase are low. The results from this study imply that eCRM needs to strengthen the effect on the purchase with more thorough analysis of the customer profile.

Korean Consumers' Perceptions toward Luxury Products (한국 소비자들의 명품에 대한 개념 특성에 관한 연구)

  • Choi, Eun-Jung;Hong, Kyung-Hee;Lee, Yoon-Jung
    • Journal of Fashion Business
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    • v.14 no.5
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    • pp.195-215
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    • 2010
  • The emergence of the luxury market has led numerous academic researchers, as well as marketers in the luxury market, to pay attention to both identifying luxury brand features and measuring perceptions toward luxury brands. Especially, Korea is a significant emerging market for luxury goods. Young consumers and male consumers are getting into the luxury market fast and these new segments will keep increasing. There are only a few studies related to distinctive definitions of luxury brands and measurement development for the Korean market. However, there are some limitations in these previous studies in that they did not capture the nature of luxury due to their inappropriate of subjects and approach in data collection and to lack of a perspective of Korean specific features. Thus, the purpose of this research is to identify Korean consumers' perceptions toward luxury products and, ultimately, to develop a reliable and valid measurement items for the luxury products' features for the Korean market. Defining the three high constructs(functional, emotional, and symbolic aspects) as a key needs and benefits on luxury brands, we looked at four stages of development for generating and deducting items by luxury industry experts and luxury consumers, as well as for testing measures by 20th~60th consumers. As a result, this study confirmed that luxury brands consists of high quality, high price, unique design, and luxury store; the emotional aspect construct combines craftsmanship, VIP service, and high social status; and the symbolic construct includes brand heritage and being a well-known brand. Finally, 22 measurement items (Measures of Luxury Brand for Korea: LBK) were developed for the conceptual features for luxury brands from a Korean perspective. This study provided understanding of Korean consumers' perceptions toward luxury brands from an academic perspective. For the managerial implication of this study, LBK can be utilized to judge both luxury brands and mass brands, to diagnose current a brand's luxuriousness, from the customer's point-of-view, and, finally, to measure a Key Performance Index (KPI) of luxury brand companies.

Implementation Strategy for the Real-Time Enterprise in Fashion Industry (패션산업에서의 실시간기업 도입 방안)

  • Park, Young-Jae;Choi, Hyung-Rim;Kim, Hyun-Soo;Hong, Soon-Gu
    • Journal of Korea Society of Industrial Information Systems
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    • v.11 no.5
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    • pp.105-118
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    • 2006
  • Zara and Limited Brands in the fashion industry are two leading companies that satisfy the clients' needs and the trend of fashion. The agile organizations which response to the change of business environment or adaptive enterprises which monitor the customer's desires have been studied over the long time in the academic world. Recently these management concepts have been extended to the Real-Time Enterprise. In this paper how to implement the RTE in the fashion industry is suggested. To implement the RTE, the end-to-end process should be continuously operated without delays. Also, the three main attributes of RTE, -visibility, intelligence, and agility-should be achieved. Further more based on the cyclone model and the RTE attributes, important issues to be considered for the successful RTE implementation are discussed.

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A study on Men's Trunks Designs Characterized by Chinese Letters (한자(漢字)를 응용한 남성 트렁크 디자인 연구)

  • Kim, Hye-Ree;Choi, Won-Kyung;Lee, Young-Sook
    • Fashion & Textile Research Journal
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    • v.12 no.5
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    • pp.574-581
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    • 2010
  • Trunks like men's underpants are similar to boxer shorts and are made in both modern and traditional styles. Like boxer shorts, trunks cover the mid-section of the body (hence the name "trunk"). As the income level of the nation increases, men as well as women become interested in fashion expressing the individual's character, by not regarding fashion as simply wearing essential items to live in. Men's interest in fashion influences men's underwear designs which has been thought previously just as to be worn for living in. Nowadays, trunks are often worn as lounge wear in the household, therefore the need for sensual and characteristic trunks designs is required in the fashion market to meet the customer's new needs. In modern fashion designs, Chinese letters have been artistically presented and used in decorative fashion design regardless of its original meaning, generally embroidered in traditional costumes. Based on the fact that Chinese letters containing lucky meanings have traditionally been used, other Chinese letters meaning positive and prospective future can be adapted and weaved into men's trunks designs. Therefore, in this study, among many good meaning Chinese letters; four Chinese letters, 高(high), 金(gold), 義(justice), 愛(love), have been selected and applied in the trunks designs. The purpose of this study is to develop men's trunk designs using these Chinese letters which can be massively produced and sold in Asian countries which commonly understand the meaning of the Chinese letters as well as in South Korea.

A Study on Software Dev. Project Management System Acquisition and Implementing on project site (SW개발 프로젝트 관리시스템 도입 및 적용사례에 대한 연구)

  • Jeon, Hyeong-Kweon;Park, Koo-Rack;Jung, Jin-Young
    • Journal of the Korea Society of Computer and Information
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    • v.20 no.5
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    • pp.91-98
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    • 2015
  • In this paper, we introduce PMS's main function and main effect which implemented medium and large scale software development project site, and we propose importance and improvement nacessity of PMS implementation. PMS's main functions are developed based on best practices which CMMI model and PMBOK. Also, each PMS has specialized unique function according to it's target industry area or related I.T solutions which has infra dependency. The effectiveness of PMS implementation on project site is seperated two types, one is qualitative effect, the other quantitative effect. Representative qualitative effects are improvement of enterprise's image and competency. Also representative quantitative effect is reduction of project management cost as a financial effect. As far as project size is increase, PMS's needs and necessariness will be increase, so we need to improve PMS;s function according to project management's global trend and software customer's requisition.

Investigation on the Purchasing Criteria and Discomfort of School Backpack for Adolescents (통학용 학생 가방 개선을 위한 구매기준과 착용 불만족 경험 조사)

  • Koh, Kyung-Hee;Na, Young-Joo
    • Journal of the Korean Society of Clothing and Textiles
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    • v.32 no.8
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    • pp.1179-1189
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    • 2008
  • The purpose of this study is to investigate the satisfaction of the adolescents' school backpack bag and the important criteria when purchasing for developing comfort and functional backpack. The questionnaire was composed and surveyed with 245 middle school students and the data were analyzed through SPSS 13.0. Purchasing criteria were grouped into 5: practical, shop environment, comfort, aesthetic and maintenance. Satisfaction factors were function/comfort, fashion/aesthetic and durability/A.S. 50.2% of students recognized the inappropriate wearing backpack might cause the deformation of body shape. And the wrong habit of wearing bag was found to affect the body posture of students. Main symptoms caused by wearing it for long time are ‘sweating around shoulder and back' and ‘feeling stiff in shoulders and waist'. Needs arise to develop the bag which could prevent them and to educate students how to wear bags. According to the result from MDS of purchasing criteria, one axis is product vs. environment, and other is functional vs. psychological aspects. According to the result from MDS of bag satisfaction, one axis is function/durability vs. fashion/appearance, and other is gestalt quality vs. part quality. They wanted the improvement in the aspects of shape/design, material, maintenance, comfort and usability of the bags. Specially it is required that we research the adolescent customer-oriented way and develop the new materials or shapes pursuing both shoulder comfort and characteristics.