• 한국산업정보학회논문지
• /
• 제19권2호
• /
• pp.137-145
• /
• 2014

본 연구는 SERVPERF를 사용하여 항공산업의 품질과 만족 및 신뢰, 재구매 의도간의 영향관계를 파악하고, 항공사 유형과 전체모형의 각 경로에서 조절적인 효과를 조사하였다. 이러한 실증연구를 통해 풀 서비스 항공사의 경쟁력을 강화와 저가항공사의 시장 확대 및 지속적인 고객 관계의 유지를 강화 할 수 있는 정보화 전략방안의 토대를 제시하고자 한다. 본 실증연구를 위해 207부의 유효설문지를 사용하였다. 가설을 검증하기 위하여 SPSS 20.0과 AMOS 20.0 s/w를 사용하였다. 본 연구를 통하여 항공산업의 품질에 대한 기존의 연구와 차별화 되는 항공서비스 유형이 전체 연구모형 간에 어떤 효과가 있는지 실증적으로 분석 하였다. 본 연구를 통하여 항공산업의 서비스 품질정보에 대한 전략적 방안을 제시할 수 았을 것으로 본다.

• 한국컴퓨터정보학회논문지
• /
• 제13권4호
• /
• pp.1-9
• /
• 2008

대부분의 전자제품은 날로 다양한 소비자의 니즈로 인해 수많은 라인업을 보유하고 있다. 이에 대응하기 위해 보통 '베이스 모델'이라 불리는 초기 개발모델에서 각 상품화 과제의 특정 요구사항을 반영하여 파생개발을 한다. 제품 라인업에 기반한 소프트웨어 라인 업이 형성되는 개발환경에서 '베이스 코드'의 구조와 그 구성요소의 품질은 향후 파생되는 여러 많은 제품의 생산성과 품질의 근간이 된다. '베이스코드'는 최초 개발 후 여러 상품화를 거치면서 그 구조와 코드 자체에 수많은 변경이 가해진다. 상품화 과제의 요구사양에 따라 변경되거나 추가되는 기능의 구현은 필수적 활동이며, 성능 개선 및 문제점 해결을 위한 구조 및 코드의 변경 역시 상품화를 통해 지속적으로 발생하는 유지관리 활동이다. 하지만 위와 같은 변경은 최초 설계 시 의도된 구조가 깨지거나 코드의 복잡도가 증가하는 등의 노쇠화 징후(Ageing symptom)로 나타나 유지관리에 어려움을 준다. 본 논문은 노쇠화 된 베이스 코드의 상품화 적용 효율을 높이기 위해 재사용성, 유지보수성, 확장성 등의 비기능적 요소(quality attribute)의 개선을 위한 절차와 기법으로 리엔지니어링 프레임워크를 제안한다.

• 대한안전경영과학회지
• /
• 제15권1호
• /
• pp.11-19
• /
• 2013

In modern systems design and development, one of the key issues is considered to be related with how to reflect faithfully the stakeholder requirements including customer requirements therein, thereby successfully implementing the system functions derived from the requirements. On the other hand, the issue of safety management is also becoming greatly important these days, particularly in the operational phase of the systems under development. An approach to safety management can be based on the use of the failure mode effect and analysis (FMEA), which has been a core method adopted in automotive industry to reduce the potential failure. The fact that a successful development of cars needs to consider both the complexity and failure throughout the whole life cycle calls for the necessity of applying the systems engineering (SE) process. To meet such a need, in this paper a method of FMEA is developed based on the SE concept. To do so, a process model is derived first in order to identify the required activities that must be satisfied in automotive design while reducing the possibility of failure. Specifically, the stakeholder requirements were analyzed first to derive a set of functions, which subsequentially leads to the task of identifying necessary HW/SW components. Then the derived functions were allocated to appropriate HW/SW components. During this design process, the traceability between the functions and HW/SW components were generated. The traceability can play a key role when FMEA is performed to predict the potential failure that can be described with the routes from the components through the linked functions. As a case study, the developed process model has been applied in a project carried out in practice. The results turned out to demonstrate the usefulness of the approach.

• 디지털융복합연구
• /
• 제13권2호
• /
• pp.1-11
• /
• 2015

조직마다 클라우드 시스템을 도입하여 고객에게 고품질의 서비스를 제공하는 기업이 급증하고 있다. 그러나 고객의 요구사항이 너무나 다양하고 클라우드 시스템마다 달라서, 적합한 클라우드 서비스 제공의 진입장벽으로 작용하고 있다. 클라우드 서비스가 다양화 복잡화되고 클라우드 보안에 대한 우려가 지속됨에 따라, 클라우드 서비스 전문성을 보유한 CSB(Cloud Service Brokerage)기업의 필요가 증대되고 있다. 이에 따라 각종 서비스를 분석하고, 법규제 지원, 보안 및 호환성 문제, 최적의 서비스를 찾아 새로운 비즈니스 설계를 통하여 환경에 맞춰 서비스를 제안하고, 구현 관리 해주는 서비스 중개업(CSB)이 필요하게 된 것이다. 본 연구에서는 중개업(CSB) 육성모델을 제시하고, 클라우드 서비스 비즈니스 모델 발굴에 어려움을 격고 있는 협동조합에 적용하는 정책방안을 제시하였다.

• 동아시아식생활학회지
• /
• 제15권6호
• /
• pp.773-781
• /
• 2005

Menu-development is one of the important parts in restaurant business. Menu in restaurant has to be developed by customer's net which is the key for the success in restaurant management, The purpose of this study is to determine stress level, food intake, food habit, food preference of employees in certain companies and to develop proper menus for employees who are under high stress state. This study also determine whether the customers under stress will visit restaurant which provide stress-release-menu or not This study was conducted to people who live in Seoul and its adjunct area, including Gyunggi Province. The subjects were selected at random and the Questionnaires were sent to the subject by mail. The surveys included personal information, extent of stress, food habits related to the stress. The statistical tests were performed with SPSS computer software program. The male subjects were $44.9\%$ and females were $55.1\%$, aged between $30\~40$ years old. The percentages of no risk, borderline, and at risk, in the stress level of subjects, were 48.3, 16.5 and $35.2\%$, respectively. Most of the subjects, $61.8\%$, had normal food habit and $29.2\%$ had bad food Habits. The ideal costs of meals were $3,000\~5,000Won$ for breakfast$(57.3 \%)$, $5,000\~10,000Won$ for lunch$(54.7\%)$, and $10,000\~20,000Won$ for dinner$(38.2\%)$. Subjects under high stress answered 0 need a dietary supplementation for stress release. This study also showed that $92\%$ of the subjects under stress were willing to visit restaurants which have stress-release menus. In conclusion, adults who are under stress are shown to be interested in stress and nutrition management and they are willing to visit restaurants providing stress-release menus.

• 경영정보학연구
• /
• 제6권2호
• /
• pp.209-225
• /
• 2004

본 연구는 정보화 수용이 상대적으로 미흡한 건설업계의 건설정보화 추진 필요성을 피력하고, 이를 궁극적인 기업성과 제고로 연결시키기 위한 목적을 가지고 진행되었다. 이를 위해 우선적으로 기업의 각 부문 최적화의 시각에서 벗어나 통합적이고 전사적인 시각으로 접근해야 함을 강조하였다. 본 연구에서는 건설업의 핵심 프로세스를 중심으로 건설정보화 추진현안을 도출하였고, 이를 토대로 건설정보화 추진방안과 향후 전개방향을 제시하였다. 본 연구를 위해 선행연구들을 통하여 건설기업의 정보화 구조모델 및 건설정보화 추진모델을 개발하였으며, 건설정보화 성공도입 기업의 임원들과의 인터뷰 등 사례연구가를 통해 본 연구 모형들의 타당성을 검증하였다. 본 연구에서는 성공적인 건설정보화 추진 사례로서 PMS 구축, 통합재무정보시스템 구축 및 CRM 시스템 구축 사례연구를 제시하였다.

• 기술혁신학회지
• /
• 제8권3호
• /
• pp.1087-1116
• /
• 2005

This research examines performance evaluatees' opinions regarding the institutional performance evaluation systems of Government S&T Research Institutes (GRI). Research methodology is as follows: first, four perspectives of Kaplan & Norton (1992) Balanced Scorecard Model are revised into six perspectives suitable to GRI's characteristics. Second, experts classify current performance evaluation measures into the six perspectives. This enables different evaluation systems of three GRI evaluation groups to be compared under the same evaluation measures. Third, GRI's evaluatees are asked to allocate ideal weights on the performance measures. The evaluatees' weights are compared with the weights of current performance measures, and the characteristics of evaluatees' opinions about current performance evaluation systems are analyzed. Results are as follows; first, six perspectives for Korean GRIs are financial, long-term outcome, short-term outcome, strategic direction, project management, human resources perspectives. second, GRI evaluation systems put the most weights on the long- and short-term outcome perspectives and the least weights on the financial perspective. This result complies with theoretical model: in performance evaluation of GRIs, the customer perspective is the most important one while the financial perspective is the least important one. Third, evaluatees think that the long-term outcome perspective of the Basic-technology GRI group and the short-term outcome perspective of the Applied-technology GRI Group needs more weight. Fourth, it is found that the current systems have more weights on the project management and strategic direction perspectives than evaluatees think. The possible explanation of this result would be that since the measures of these perspectives are relatively easier to set up than those of other perspectives, the current systems contains larger number of measures and, accordingly more weights.

• 한국인터넷방송통신학회논문지
• /
• 제15권6호
• /
• pp.147-154
• /
• 2015

최근 애자일 개발프로세스가 생산성 증대효과, 품질향상, 고객만족 등의 효용성이 입증되면서 프로젝트 추진 시 방법론 선택에 있어 전문가들에게 많은 관심을 갖게 되었다. 시대적 요구와 사용자 요구에 부응하기 위한 방법론 선정과 관련해서, 본 논문에서는 제품 기반의 Cross functional team의 문제점을 해결하고자 제안된 방법론이 Feature Team 모델이며, 이 모델이 Cross functional team을 조직하고, 이 팀이 결과물(프로덕트) 단위가 아니라, 기능단위로 여러 프로덕트에 걸쳐서 개발을 진행하는 모델이라는 점에 대해 조사하였으며, 가치-주도형 애자일 기법을 통해 계획-기반형 모델과 차이점을 제시하였다. Agile 성숙도 측정기준을 검토하였으며, PRINCE2 Agile Health-check 항목 연구를 통해 Agile 기법이 프로젝트 착수단계의 요구사항은 확정 본이 아닌 언제라도 변경될 수 있다는 것을 전제를 해서 객관적인 평가를 받는 방법에 대해 연구하고 프로젝트 팀 구성에 대해 향후 발전방향을 제시하였다.

• 산업경영시스템학회지
• /
• 제43권3호
• /
• pp.101-111
• /
• 2020

Companies struggle to make their best products with high quality and service at a competitive price in global markets. However, customer needs and requirements keep changing with a variety of situations. Companies that face the changes can not stay the same and make an effort to adapt themselves to new circumstances. They would probably review the overall management system that is currently implementing to improve management efficiency. Among other things, quality might be considered to be a crucial element if they are manufacturing industries to be sustained in global markets. KSA (Korean Standards Association) is a government-affiliated organization under the Ministry of Trade, Infrastructure, and Energy. It is a Korean standards provider for quality and service industry. KSA confers national commendations for organizations, quality circles, artisans, QCEC (Quality Competitive Excellent Company), and the most honorable KNQA (Korean National Quality Award) every year. KSA established KNQA on the basis of Malcom Baldrige National Quality Award, Deming Prize, and European Quality Award. Research on quality awards shows that there are many similarities in the framework. Although KSA summarizes two factors for 13 evaluation indicators in the quality competitive excellent model of QCEC, the categorization is ambiguous to explain them according to earlier studies. We performed a deep analysis of foreign quality awards and background for KNQA and QCEC. We conducted a content analysis of KNQA and QCEC and matched evaluation items that were closely related. We proposed a quality competitiveness model with three factors, Technology, System, and Tools, summarizing 13 evaluation indicators in QCEC. Based on audit data for six years from 2012 to 2017 we carried out a confirmatory factor analysis for the proposed model by examining the model validity and fitness.

• 대한가정학회지
• /
• 제50권8호
• /
• pp.21-40
• /
• 2012

This study is to respond to the urgent demands of both society and times on public schools in regards to training an educated person who can cope with the financial environment of this diversified modern society. Therefore, this study will explain the concept of Financial Consumer Education and its trends of several other countries. By focusing on the current state of Korean Financial Consumer Education, it will call attention to the needs of introducing Financial Consumer Education to the school curriculum in order to educate students about finance systematically. To support our viewpoint, this paper analyzed and organized the materials concerning Financial Consumer Education in two curricula (2007 and 2011 Revised National Curriculum), and in a Practical Arts (Technology Home Economics) textbook of the 2007 revised version. Hence, the purpose of this study is to explore the desired direction and revitalization of Financial Consumer Education by analyzing the existing curricula. Even though the content of finance education begun from one of the subcategories of consumer education called 'Financial Management,'the number of research about financial education through public education has been increased in response to the social and academic consensus. Therefore, we suggest the re-conceptualization of consumer education for financial education is necessary. Therefore, this paper suggests that Financial Consumer education in a Practical Arts (Technology Home Economics) should not be regarded as only one of the components of Consumer Education. Instead, by raising it to the status of Financial Customer Education, it is required to teach the learners to improve their personal financial management skill as well as to help them achieve financial knowledge, skill, and attitude as financial consumer.