• 제목/요약/키워드: Customer Searching Pattern

검색결과 7건 처리시간 0.021초

소비자 키워드광고 탐색패턴에 나타난 촉진지향성이 온라인 여행상품 구매확률에 미치는 영향 (The Effect of Deal-Proneness in the Searching Pattern on the Purchase Probability of Customer in Online Travel Services)

  • 김현교;이동일
    • 한국경영과학회지
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    • 제39권1호
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    • pp.29-48
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    • 2014
  • The recent keyword advertising does not reflect the individual customer searching pattern because it is focused on each keyword at the aggregate level. The purpose of this research is to observe processes of customer searching patterns. To be specific, individual deal-proneness is mainly concerned. This study incorporates location as a control variable. This paper examines the relationship between customers' searching patterns and probability of purchase. A customer searching session, which is the collection of sequence of keyword queries, is utilized as the unit of analysis. The degree of deal-proneness is measured using customer behavior which is revealed by customer searching keywords in the session. Deal-proneness measuring function calculates the discount of deal prone keyword leverage in accordance with customer searching order. Location searching specificity function is also calculated by the same logic. The analyzed data is narrowed down to the customer query session which has more than two keyword queries. The number of the data is 218,305 by session, which is derived from Internet advertising agency's (COMAS) advertisement managing data and the travel business advertisement revenue data from advertiser's. As a research result, there are three types of the deal-prone customer. At first, there is an unconditional active deal-proneness customer. It is the customer who has lower deal-proneness which means that he/she utilizes deal-prone keywords in the last phase. He/she starts searching a keyword like general ones and then finally purchased appropriate products by utilizing deal-prone keywords in the last time. Those two types of customers have the similar rates of purchase. However, the last type of the customer has middle deal-proneness; who utilizes deal-prone keywords in the middle of the process. This type of a customer closely gets into the information by employing deal-prone keywords but he/she could not find out appropriate alternative then would modify other keywords to look for other alternatives. That is the reason why the purchase probability in this case would be decreased Also, this research confirmed that there is a loyalty effect using location searching specificity. The customer who has higher trip loyalty for specificity location responds to selected promotion rather than general promotion. So, this customer has a lower probability to purchase.

연관 마이닝과 고객 선호도 기반의 인터넷 상품 검색 시스템 설계 및 구현 (Design and Implementation of Product Searching System on Internet using the Association Mining and Customer's Preference)

  • 황현숙;어윤양
    • Asia pacific journal of information systems
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    • 제12권1호
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    • pp.1-16
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    • 2002
  • Most of searching systems used by shopping-mall provide too much information for user requirements or fail to provide appropriate items reflecting customer's preference. This paper aims to design and implement the product searching systems based on customer preference which will enable efficient product selection in the internet shopping-mall. The proposed system consists of user/provider interface, searching and model agent, data management system, and model management system. Especially, we construct the searching pattern database to support fast search using association mining method. And this system includes the customer-oriented decision model which shows the highly preferred products. Input weight value per attribute and preference level should be needed to compute priority grade of preference.

An Optimal Pricing and Inventory control for a Commodity with Price and Sales-period Dependent Demand Pattern

  • Sung, Chang-Sup;Yang, Kyung-Mi;Park, Sun-Hoo
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
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    • pp.904-913
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    • 2005
  • This paper deals with an integrated problem of inventory control and dynamic pricing strategies for a commodity with price and sales-period dependent demand pattern, where a seller and customers have complete information of each other. The problem consists of two parts; one is each buyer's benefit problem which makes the best decision on price and time for buyer to purchase items, and the other one is a seller's profit problem which decides an optimal sales strategy concerned with inventory control and discount schedule. The seller's profit function consists of sales revenue and inventory holding cost functions. The two parts are closely related into each other with some related variables, so that any existing general solution methods can not be applied. Therefore, a simplified model with single seller and two customers in considered first, where demand for multiple units is allowed to each customer within a time limit. Therewith, the model is generalized for a n-customer-classes problem. To solve the proposed n-customer-set problem, a dynamic programming algorithm is derived. In the proposed dynamic programming algorithm, an intermediate profit function is used, which is computed in case of a fixed initial inventory level and then adjusted in searching for an optimal inventory level. This leads to an optimal sales strategy for a seller, which can derive an optimal decision on both an initial inventory level and a discount schedule, in $O(n^2)$ time. This result can be used for some extended problems with a small customer set and a short selling period, including sales strategy for department stores, Dutch auction for items with heavy holding cost, open tender of materials, quantity-limited sales, and cooperative buying in the on/off markets.

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고객의 선호 특성 정보를 이용한 상품 추천 시스템 (Goods Recommendation Sysrem using a Customer’s Preference Features Information)

  • 성경상;박연출;안재명;오해석
    • 정보처리학회논문지D
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    • 제11D권5호
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    • pp.1205-1212
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    • 2004
  • 전자상거래 시스템의 보급이 활성화되기 시작하면서, 사용자의 필요와 욕구에 밀착한 적응형 전자상거래 에이전트의 필요성이 증대되고 있다. 이와 같은 적응형 전자상거래 에이전트는 사용자의 행위를 모니터하고 자동 분류하여 사용자의 취향을 학습하는 기능을 요하게 되었다. 이러한 기능을 가지는 적응형 전자상거래 에이전트를 구축하기 위해서, 본 논문에서는 사용자 개인의 관심정보와 선호하는 상품에 대한 호감도를 고려한 적응형 전자 상거래 에이전트 시스템을 제안한다. 제안하는 시스템은 사용자의 구매 행위에 적응력을 가질 수 있도록 보다 정확한 사용자 프로파일을 구축하고, 이와 같은 사용자 프로파일을 기반으로 사용자에게 불필요한 검색과정 없이 필요한 상품 정보를 제공 할 수 있도록 한다. 본 시스템에서는 모니터링을 통하여 사용자 의도를 파악하는 모니터 에이전트, 사용자의 행동성향을 학습 한 후 행동 패턴이 유사한 그룹을 참조하는 유사도 참조 에이전트, 사용자의 행위의 변화에 따른 개인화된 행동 DB를 구축할 수 있는 관심 추출 에이전트로 구성하였다.

UCC의 동적 가격 결정 : 모델링과 시뮬레이션 이용 (Dynamic Pricing for User Created Contents : Computer Modeling and Simulation)

  • 정두식;조현;김성희
    • 한국콘텐츠학회논문지
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    • 제12권6호
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    • pp.56-67
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    • 2012
  • UCC(UCC: User Created Contents)가 온라인상으로 활발히 거래되고 있다. 현재 UCC의 가격은 판매자가 한번 결정을 하면 이후로는 변함이 없는 고정 정책으로 결정된다. 하지만 시장의 수요와 공급은 매시 변화하고, 이러한 변화에 따라 동적으로 가격을 결정하는 연구들이 진행되어 왔다. 본 연구에서는 UCC를 검색하는 사용자들을 분석하여 UCC의 동적인 가격 결정 모형을 제안하였다. 트렌드 변화 반영 결정 모형과 상대적 가격 모형을 고안하였고, 시스템 변수와 시장 변수를 통제하여 다양한 환경에서의 실험을 수행하였다. 또한 컴퓨터 모델링 및 시뮬레이션을 통해 성능을 입증하였다. 본 연구의 결과는 UCC 시장에서의 매출 및 수익 향상에 중요한 지침을 제공할 것이다.

소비자 감성 분석 기반의 음악 추천 알고리즘 개발 (Development of Music Recommendation System based on Customer Sentiment Analysis)

  • 이승준;서봉군;박도형
    • 지능정보연구
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    • 제24권4호
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    • pp.197-217
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    • 2018
  • 음악은 인간의 감성을 소리로 표현하는 창조적 예술 행위이다. 음악은 사람들의 기분을 우울하게 혹은 기쁘게 변화시킬 수 있다. 따라서 음악을 감상하는 데 있어 감성은 소비자에게 적합한 음악을 찾고 들려주는 데 매우 중요한 요소인데, 다양한 음원 서비스에서 제공하는 추천 알고리즘은 사용자의 기본적인 정보(성별, 나이, 감상 횟수 등)와 사용자의 플레이 기록에 기반한 음악 추천 방식을 주로 사용하고 있다. 본 연구에서는 음악을 감상하는 개인의 감성을 고려하여 각 음원이 가지는 고유의 감성을 기본으로 한 음악 추천 알고리즘을 제안해 보고자 한다. 구체적으로, 사용자들이 자주 듣는 음악과 그렇지 않은 음악을 기준으로 '감정 패턴'을 추출 후 상관관계를 확인하고자 하며, 앞선 결과를 기반으로 사용자들이 원하는 노래에 대한 검색과 사용자 감성 기반 추천 방법을 도출해내보고자 한다. 이를 위해 본 연구에서는 사례기반추론 기법을 이용하여 사람들이 주로 듣는 음악과 비슷한 '감성 패턴'을 갖는 특정한 곡을 추천해주는 알고리즘을 개발하였다. 먼저, 분석에 필요한 감정 형용사를 정리하여 변수화 시키고, 의미 있는 것끼리 묶어 음악 감성지수를 개발하였고, 분석의 대상이 될 음원에 대해 고유의 감성지수 점수를 측정하였다. 마지막으로 도출된 점수의 결과를 통해 유사한 감정 패턴이 나오는 곡들을 유사 곡 리스트로 분류하고 사용자들에게 추천하는 과정을 거친다. 앞선 일련의 과정을 거처 도출된 결과는 음원 추천 시스템뿐만 아니라, 인기 있는 곡과 아닌 곡에 영향을 미치는 변수 도출 및 음원 출시 전, 해당 곡의 스트리밍 수 예측 모형 구축 등 다양한 용도로 사용될 수 있을 것으로 기대한다.

U-마켓에서의 사용자 정보보호를 위한 매장 추천방법 (A Store Recommendation Procedure in Ubiquitous Market for User Privacy)

  • 김재경;채경희;구자철
    • Asia pacific journal of information systems
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    • 제18권3호
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    • pp.123-145
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    • 2008
  • Recently, as the information communication technology develops, the discussion regarding the ubiquitous environment is occurring in diverse perspectives. Ubiquitous environment is an environment that could transfer data through networks regardless of the physical space, virtual space, time or location. In order to realize the ubiquitous environment, the Pervasive Sensing technology that enables the recognition of users' data without the border between physical and virtual space is required. In addition, the latest and diversified technologies such as Context-Awareness technology are necessary to construct the context around the user by sharing the data accessed through the Pervasive Sensing technology and linkage technology that is to prevent information loss through the wired, wireless networking and database. Especially, Pervasive Sensing technology is taken as an essential technology that enables user oriented services by recognizing the needs of the users even before the users inquire. There are lots of characteristics of ubiquitous environment through the technologies mentioned above such as ubiquity, abundance of data, mutuality, high information density, individualization and customization. Among them, information density directs the accessible amount and quality of the information and it is stored in bulk with ensured quality through Pervasive Sensing technology. Using this, in the companies, the personalized contents(or information) providing became possible for a target customer. Most of all, there are an increasing number of researches with respect to recommender systems that provide what customers need even when the customers do not explicitly ask something for their needs. Recommender systems are well renowned for its affirmative effect that enlarges the selling opportunities and reduces the searching cost of customers since it finds and provides information according to the customers' traits and preference in advance, in a commerce environment. Recommender systems have proved its usability through several methodologies and experiments conducted upon many different fields from the mid-1990s. Most of the researches related with the recommender systems until now take the products or information of internet or mobile context as its object, but there is not enough research concerned with recommending adequate store to customers in a ubiquitous environment. It is possible to track customers' behaviors in a ubiquitous environment, the same way it is implemented in an online market space even when customers are purchasing in an offline marketplace. Unlike existing internet space, in ubiquitous environment, the interest toward the stores is increasing that provides information according to the traffic line of the customers. In other words, the same product can be purchased in several different stores and the preferred store can be different from the customers by personal preference such as traffic line between stores, location, atmosphere, quality, and price. Krulwich(1997) has developed Lifestyle Finder which recommends a product and a store by using the demographical information and purchasing information generated in the internet commerce. Also, Fano(1998) has created a Shopper's Eye which is an information proving system. The information regarding the closest store from the customers' present location is shown when the customer has sent a to-buy list, Sadeh(2003) developed MyCampus that recommends appropriate information and a store in accordance with the schedule saved in a customers' mobile. Moreover, Keegan and O'Hare(2004) came up with EasiShop that provides the suitable tore information including price, after service, and accessibility after analyzing the to-buy list and the current location of customers. However, Krulwich(1997) does not indicate the characteristics of physical space based on the online commerce context and Keegan and O'Hare(2004) only provides information about store related to a product, while Fano(1998) does not fully consider the relationship between the preference toward the stores and the store itself. The most recent research by Sedah(2003), experimented on campus by suggesting recommender systems that reflect situation and preference information besides the characteristics of the physical space. Yet, there is a potential problem since the researches are based on location and preference information of customers which is connected to the invasion of privacy. The primary beginning point of controversy is an invasion of privacy and individual information in a ubiquitous environment according to researches conducted by Al-Muhtadi(2002), Beresford and Stajano(2003), and Ren(2006). Additionally, individuals want to be left anonymous to protect their own personal information, mentioned in Srivastava(2000). Therefore, in this paper, we suggest a methodology to recommend stores in U-market on the basis of ubiquitous environment not using personal information in order to protect individual information and privacy. The main idea behind our suggested methodology is based on Feature Matrices model (FM model, Shahabi and Banaei-Kashani, 2003) that uses clusters of customers' similar transaction data, which is similar to the Collaborative Filtering. However unlike Collaborative Filtering, this methodology overcomes the problems of personal information and privacy since it is not aware of the customer, exactly who they are, The methodology is compared with single trait model(vector model) such as visitor logs, while looking at the actual improvements of the recommendation when the context information is used. It is not easy to find real U-market data, so we experimented with factual data from a real department store with context information. The recommendation procedure of U-market proposed in this paper is divided into four major phases. First phase is collecting and preprocessing data for analysis of shopping patterns of customers. The traits of shopping patterns are expressed as feature matrices of N dimension. On second phase, the similar shopping patterns are grouped into clusters and the representative pattern of each cluster is derived. The distance between shopping patterns is calculated by Projected Pure Euclidean Distance (Shahabi and Banaei-Kashani, 2003). Third phase finds a representative pattern that is similar to a target customer, and at the same time, the shopping information of the customer is traced and saved dynamically. Fourth, the next store is recommended based on the physical distance between stores of representative patterns and the present location of target customer. In this research, we have evaluated the accuracy of recommendation method based on a factual data derived from a department store. There are technological difficulties of tracking on a real-time basis so we extracted purchasing related information and we added on context information on each transaction. As a result, recommendation based on FM model that applies purchasing and context information is more stable and accurate compared to that of vector model. Additionally, we could find more precise recommendation result as more shopping information is accumulated. Realistically, because of the limitation of ubiquitous environment realization, we were not able to reflect on all different kinds of context but more explicit analysis is expected to be attainable in the future after practical system is embodied.