• Title/Summary/Keyword: Customer Adoption

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Digitization of Supply Chain Management : Key Elements and Strategic Impacts (공급망관리의 디지털화 : 구성요소와 전략적 파급효과)

  • Park, Seong Taek;Kim, Tae Ung;Kim, Mi Ryang
    • Journal of Digital Convergence
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    • v.18 no.6
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    • pp.109-120
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    • 2020
  • The supply chain without digitization is just a series of discrete, siloed steps taken through marketing, product development, manufacturing, and logistics, and finally into the hands of the customer. Digitization brings down those walls, and the chain becomes a completely integrated network fully transparent to all the parties involved. The ulitimate goals of digitizatized supply chain management are velocity and visibility. This network will depend on a number of key technologies including integrated planning and execution systems, supply chain analytics, autonomous logistics, smart warehousing and factory, etc, enabling companies to react to disruptions in the supply chain, and even anticipate them, by fully modeling the network, creating "what-if" scenarios, and adjusting the supply chain in real time as conditions change. This paper presents a number of studies on digitalization of supply chains and provides a discussion on issues raised in the process of technology adoption. Implications of the study findings are also provided.

Multilingual Product Retrieval Agent through Semantic Web and Semantic Networks (Semantic Web과 Semantic Network을 활용한 다국어 상품검색 에이전트)

  • Moon Yoo-Jin
    • Journal of Intelligence and Information Systems
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    • v.10 no.2
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    • pp.1-13
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    • 2004
  • This paper presents a method for the multilingual product retrieval agent through XML and the semantic networks in e-commerce. Retrieval for products is an important process, since it represents interfaces of the customer contact to the e-commerce. Keyword-based retrieval is efficient as long as the product information is structured and organized. But when the product information is expressed across many online shopping malls, especially when it is expressed in different languages with cultural backgrounds, buyers' product retrieval needs language translation with ambiguities resolved in a specific context. This paper presents a RDF modeling case that resolves semantic problems in the representation of product information and across the boundaries of language domains. With adoption of UNSPSC code system, this paper designs and implements an architecture for the multilingual product retrieval agents. The architecture is based on the central repository model of product catalog management with distributed updating processes. It also includes the perspectives of buyers and suppliers. And the consistency and version management of product information are controlled by UNSPSC code system. The multilingual product names are resolved by semantic networks, thesaurus and ontology dictionary for product names.

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An Exploratory Study on Adoption and Activation of IT for Korean Stone Industry (한국 석재산업의 IT 도입 및 활성화를 위한 탐색적 연구)

  • An, Jaeyoung;Lee, Choong C.;Yun, Haejung
    • Journal of Information Technology Services
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    • v.17 no.2
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    • pp.83-100
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    • 2018
  • Demand for stone products used as building materials is increasing. The construction industry, the value of the stone industry is sufficient, but the domestic stone industry is very lag regarding IT utilization. However, the overseas stone industry produces high-quality products using IT. In this study, we want to offer an IT application technology priority fit for the stone industries. We identify the current status and production process of the stone industries, then set the priority of various IT, so that obtain competitiveness in the domestic stone industries, and minimize the gap between the overseas stone industries. Therefore, we used AHP method; stone industry production processes were selected as the Enterprise Operation Management, Quarrying, Manufacturing, Construction and Maintenance of first-tier. The second-tier ones are consisted of 30 factors out of IT elements. Focus group interviews were conducted to confirm the validity of each factor. As a result, most important factors of first-tier was selected as the order of Manufacturing, Quarrying, Enterprise Operation Management, and Construction & Maintenance. The top 5 of 30 factors in the second-tier were selected Smart Sensor, Mobile Device, Robot of manufacturing, GIS of quarrying, and SCM of enterprise operation management. And the factor that relatively less important was GPS of construction and maintenance. If properly applied an IT application technology for stone industry, we expect to provide efficient production lines and increase customer satisfaction, which will ultimately expand the promotion for the industry and thus act as positive factor in promoting the stone industry.

Initialization Problem of Service Robots with Artificial Stars

  • Park, Young-Chul;Im, Jae-Myung;Kim, Jin-Oh
    • 제어로봇시스템학회:학술대회논문집
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    • 2005.06a
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    • pp.2042-2047
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    • 2005
  • Many service robots which is interacting with human at home and in buildings have been developed. Few of them are shown in of the United States and of Japan. These robots are supposed to have a powerful indoor navigation performance in places where human beings live and work. The overall capability of service robots to move around in this environment is called environment correspondence, in which localization problem to find the accurate position and orientation is the most critical problem. While users set up a proper or a best environment for industrial robots, but for services robots at home and in buildings, it is very difficult to change the environment for robots. The expanded workspace due to mobility is difficult to be covered by means of those used for industrial robots because the cost increases and human beings do not want their environment to be changed for robots. This fact has made many researchers study efficient and effective environment correspondence problems. Among these problems, localization is the most difficult. Goal of localization study includes (1) Accurate detection of position and orientation (2) Minimum cost of the additional devices (3) Minimum change of human environment. In this study, as a solution of the above, we propose "Artificial Stars" which are attached on room ceiling as landmarks. In addition, we solve an adoption problem raised when a robot is delivered to a customer site and before it can perform its full navigation capability. We call this as "Initialization Problem" of service robots. We solve the initialization problem for both cases of environment with the map and without map. The proposed system is experimented and has shown how well it handles the initialization problem.

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The Structural Relationships among Innovation Characteristics, Consumer Characteristics, Innovation Resistance, and Intention to Acceptance of Wearable Device Customers: Based on Innovation Resistance Model and Theory of Perceived Risk (웨어러블 디바이스 소비자의 혁신특성, 소비자특성, 혁신저항, 그리고 수용의도와의 구조적 관계: 혁신저항모형과 인지된 위험이론을 기반으로)

  • Bae, Jae Kwon
    • The Journal of Information Systems
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    • v.25 no.4
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    • pp.87-104
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    • 2016
  • Purpose As the smartphone market arrived at its saturation, from world leading information and communications technologies (ICT) businesses to startups, companies are competing to develop innovative wearable device products and suitable contents. Utility, technology, design, price, and various killer contents development targeting every customer's need should be considered for a success in the wearable device market. Design/methodology/approach Prior studies on innovation technology of ICT field have mainly focused on the innovation diffusion theory, expectation confirmation theory, and technology acceptance model, this study suggested the innovation resistance factors of adopting the smart wearable devices based on the innovation resistance model and theory of perceived risk. The model comprises the following two characteristics factors: 1) innovation characteristics which include perceived relative advantages, perceived compatability, perceived complexity, and perceived risk, 2) consumer characteristics which include attitudes towards innovation and existing products (i.e., mobile devices and analog watches). This study developed an extended innovation resistance model to explain the intention to acceptance of wearable devices consumers and collected 284 online survey responses from the non-consumers of the wearable devices. Findings The findings of this study suggest that perceived relative advantage, perceived compatibility, perceived complexity, perceived risk, attitudes towards innovation and attitudes towards existing analog watches affected the innovation resistance which has negative influence on the intention to adoption of wearable devices.

Personalized Advertising Techniques on the Internet for Electronic Newspaper Provider (전자신문 제공업자를 위한 인터넷 상에서의 개인화된 광고 기법)

  • 하성호
    • Journal of Information Technology Application
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    • v.3 no.1
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    • pp.1-21
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    • 2001
  • The explosive growth of the Internet and the increasing popularity of the World Wide Web have generated significant interest in the development of electronic commerce in a global online marketplace. The rapid adoption of the Internet as a commercial medium is rapidly expanding the necessity of Web advertisement as a new communication channel. if proper Web advertisement could be suggested to the right user, then effectiveness of Web advertisement will be raised and it will help company to earn more profit. So, this article describes a personalized advertisement technique as a part of intelligent customer services for an electronic newspaper provide. Based on customers history of navigation on the electronic newspapers pages, which are divided into several sections such as politics, economics, sports, culture, and so on, appropriate advertisements (especially, banner ads) are chosen and displayed with the aid of machine learning techniques, when customers visit to the site. To verify feasibility of the technique, an application will be made to one of the most popular e-newspaper publishing company in Korea.

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A Framework for Success of Industrial Clusters: The Fusion of Online and Offline Businesses (온라인과 오프라인이 융합된 성공적 산업클러스터의 프레임워크)

  • Yi Jung-Sub;Jang Hyeong-Wook
    • Journal of Korea Society of Industrial Information Systems
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    • v.11 no.3
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    • pp.96-107
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    • 2006
  • This paper explores the benefits provided by the adoption and implementation of electronic commerce in a particular SME-intensive productive environment: the geographical cluster. This study develops a conceptual framework that highlights the six types of benefits obtained by integrating online business with offline business. Using data from 73 traditional companies in Korean port clusters, factor analysis was used to figure out six benefits including sharing information, cost savings, value-added service, customer relationship, enhanced trust, and marketing efficiency. The six empirically derived critical benefit factors were then used to examine how they improve management performance of the traditional offline companies in the cluster measured by Balanced Scorecard(BSC). According to the results, we concluded that the offline firms in the cluster can take advantages of extending to online business.

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A Study on the Agent-based Model of Demand Diffusion for the Market Share of New Technology Product (신기술제품의 시장점유율 예측을 위한 행위자 기반 수요확산모형에 대한 연구)

  • Won, Dong Kyu;Lim, Jong Yeon
    • Journal of Korea Technology Innovation Society
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    • v.14 no.spc
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    • pp.1256-1284
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    • 2011
  • Although a existing consumer market have been studied in depth in the new technology product market, the market research on the overall level of value chain to consist of consumers, distributors, and manufacturers is weak. Therefore, in this paper consumers' purchase of new technology products were simulated and analyzed by a consumer selection model and a multi-agent model, which consist of consumers, distributors and manufacturers. Our research was focused on customer preference study in new technology product market by using conjoint analysis and discrete choice model. And changes in consumer behavior based on adoption of new technologies and offering of incentives were analyzed by ABM (Agent-based Model). In conclusion, the market share of technology products was risen when provision of incentives corresponding to inventory level and demand for new technology products occurred at the same time.

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Development of the Power Consumption Simulator and Classification of the Types of Household by Using Data Mining Over Smart Grid (스마트 그리드 환경에서 가정의 소비전력 생성 시뮬레이터 개발 및 데이터 마이닝 기법을 이용한 가족 유형 분류)

  • Kim, Ji-Hyun;Lee, Yun-Jin;Kim, Ho-Won
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.39C no.1
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    • pp.72-81
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    • 2014
  • Recently, because of irregular power demand, we have suffered from an electric power shortage. The necessity of the adoption of smart grid which makes effective supply of power by using the two-way communication across the grid between the customers and electric energy providers is growing more and more. If smart grid set up in our country, the third-parties which provide services to customer using the information acquired from smart grid, might be revved up. In this paper, we suggest a methodology how classify the types of family by analysing an power consumption pattern using data mining technique. To make a classifier for categorizing the household types, we need power consumption data and their family type. However, it is hard to get both of them. Therefore we develop the simulator that generates power consumption patterns of the household and classify the types of family. Also, we present a potential for application services such as customized services for a specific family or goods marketing.

Design of Automatic Guided Vehicle Controller with Built-in Programmable Logic Controller (PLC 내장형 무인 반송차(AGV) 제어기 설계)

  • Lee, Ju-Won;Lee, Byeong-Ro
    • Journal of the Institute of Convergence Signal Processing
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    • v.20 no.3
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    • pp.118-124
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    • 2019
  • Recently, the industrial field has been changed to the smart factory system based on information and communication technology (ICT) in order to improve productivity, quality and customer satisfaction. The most important machine to realize the smart factory is the AGV(automatic guided vehicle) and the adoption of AGV is increasing. Generally, AGV is developed using general purpose PLC(Programmable Logic controller), but the price of AGV is expensive and its volume is large. On the other hand, the industrial field due to space constraints in the workplace is required the low cost AGV which can be minimization, expansion of function, and easily reconfiguration. Therefore, in order to solve these problems, this study is proposed a design method of AGV controller with built-in PLC, and evaluated its performance. In the results of the experimentation, it showed good performance (speed control error = 0.021[m/s], posture control error=2.1[mm]) for the speed and posture control. In this way, when applying the proposed AGV controller in this study to the industrial filed, it is possible to reduce the size and reconfigure at low cost.