• Journal of Technology Innovation
• /
• v.21 no.3
• /
• pp.41-72
• /
• 2013

In this study, a comparison has been made among the countries regarding recent ICT practices being performed based on the measures of relative efficiency and productivity growth that use multiple inputs and outputs. Efficiency measures a country's ICT performance relative to a benchmark at a given point of time and productivity measures a country's performance over a period of time. An output-oriented Data Envelopment Analysis and Malmquist Index has been used for comparison among 28 countries over the period 2008-2011 by incorporating 9 variables. The empirical findings disclose gross inefficiencies in national ICT practices, which show that there is room for enhancing output gains through increased efficiency in their operations. In addition, 13 countries have performed better than others in total factor productivity mainly because of their improvement in the underlying technological progress in ICT. For those technically inefficient countries, however, technical inefficiency may hamper the growth of total factor productivity of ICT practices.