• 한국식품조리과학회지
• /
• 제25권1호
• /
• pp.16-24
• /
• 2009

This study suggested a theoretical research system on the effects of corporate social responsibility in the foodservice industry upon perceived service quality. Self-administered questionnaires were completed by 509 customers and the data were analysed by frequency, factor analysis, reliability analysis, correlation analysis and multiple regression analysis. The primary results are as follows - Three corporate social responsibility (CSR) factors were obtained - economic responsibility, legal.ethical responsibility and philanthropic responsibility. In addition, five factors were obtained from the factor analysis of perceived service quality - tangibility, reliability, responsiveness, assurance and empathy. Correlation analysis showed a significant correlation between the CSR factors and the customers' perceived service quality factors. Multiple regression analysis, to verify the hypothesis, showed that CSR in the foodservice industry had a significant influence upon customers' perceived service quality; therefore, the research hypothesis was adopted. CSR, which had an effect on tangibility out of the minutely-perceived service quality factors, was indicated in the order of economic responsibility, legal ethical responsibility and philanthropic responsibility. Responsiveness, reliability, and assurance were influenced by legal ethical responsibility, economic responsibility and philanthropic responsibility, respectively, in order. Also, empathy was surveyed to be influenced by legal ethical responsibility, philanthropic responsibility and economic responsibility in order. Consequently, customers' evaluations of perceived service quality may be inferred to have positive effects when the customer recognizes whether the foodservice company performs social responsibility.

• 무역학회지
• /
• 제47권1호
• /
• pp.63-77
• /
• 2022

As customer needs for eco-friendly transportation services increase, strategies of major global shipping companies are being established to meet them. Even if logistics costs increase, more and more shippers are choosing shipping companies that fulfill their social responsibilities through decarbonization, and against this backdrop, global shipping companies want to strengthen corporate social responsiveness and reduce shipping environmental costs. In the post-corona era after COVID-19, it is necessary to review the latest Green Shipping management strategies of shipping companies emerging as a new normal for the shipping and logistics industries. This study aims to explore trends in the latest Green Shipping management strategies of global shipping companies pursuing environmental load suppression in the shipping and logistics fields. Among the previous studies, some studies analyzed the green shipping policies of major shipping countries, but they did not deal with the latest policies over time, and few previous study has conducted a fact-finding analysis on the latest Green Shipping management strategies of major shipping companies at the corporate level. This study attempted to analyze securities reports by major domestic and international shipping companies and to present the latest Green Shipping management strategies by shipping companies.

• 산업경영시스템학회지
• /
• 제29권4호
• /
• pp.65-74
• /
• 2006

This research tried to grasp present condition of domestic corporation's society contribution activity and grope desirable direction of society contribution activity hereafter. As analysis result, establishment of the responsible department or human power in charge for society contribution activity is insufficient, and depend on contribution activity of simple donation than to administer program directly, result of contribution activity is not linked with corporation's purpose or result and practical use of network with similar organization for society contribution was proved by low. Desirable direction of domestic corporation society contribution activity is as following hereafter based on analysis result. First, corporation must put in good order inside system with an establishment of the responsible department for society contribution, security of human power in charge and introducing education program for training specialist. Second, corporation must select specific field with capacity that corporation is holding and improve result of society contribution activity as concentrated investment. Third, corporation must construct network with various similar groups and organizations including NPO/NGO and heighten consummativeness of society contribution activity through mutual interchange and cooperation.

• 경영과정보연구
• /
• 제28권4호
• /
• pp.45-66
• /
• 2009

본 연구는 최근 세계적인 이슈가 되고 있는 기업의 CSR성과와 기업의 지배구조가 체계적인 관련성을 가지는가에 대한 실증적인 분석을 하였다. 양호한 기업지배구조를 가진 기업은 더 높은 CSR성과를 가진다는 가설을 설정하고 국내 CSR성과 자료를 이용하여 실증적인 검증을 시도하였다. 이러한 가설을 검증하기 위하여 기업지배구조의 변수로 국내기관투자자지분율, 외국인투자지분율, 사외이사비율, 감사위원회도입과 CSR성과의 측정치로 한국경제정의연구소(KEJI)의 지수를 이용하여 1998년부터 2005까지 상장기업 130개 기업을 검증하였다. 연구결과 양호한 기업지배구조를 가진 기업과 CSR성과는 통계적으로 유의한 관계를 가지고 있는 것으로 나타났다. 기업지배구조의 변수 중 외국인투자지분율, 사외이사비율, 감사위원회도입과 CSR성과는 통계적으로 유의한 정의 관계를 나타내고 있다. 이러한 연구결과는 양호한 기업지배구조를 가진 기업은 더 나은 CSR성과로 나타나고 궁극적으로 기업가치를 높일 수 있는 연결고리를 보여주고 있으며, 기업의 지배구조개선으로 CSR성과를 제고시키는 전략적 수단이 될 수 있다는 점을 시사하고 있다. 특히, 본 연구결과는 한국기업이 CSR활동에 있어서는 여전히 걸음마 수준에 있는 만큼 많은 경영자들에게 기업의 지배구조와 CSR에 대한 새로운 인식을 가질 수 있는 계기가 될 수 있음을 보여주고 있다.