• Title/Summary/Keyword: Contact Center

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Single Carbon Fiber/Acid-Treated CNT-Epoxy Composites by Electro-Micromechanical Technique and Wettability Test for Dispersion and Self-Sensing (젖음성 시험과 전기-미세역학 시험법과 통한 단 카본섬유/산처리된 CNT-에폭시 나노복합재료의 분산과 자체-감지능)

  • Jang, Jung-Hoon;Wang, Zuo-Jia;GnidaKouong, Joel;Gu, Ga-Young;Park, Joung-Man;Lee, Woo-Il;Park, Jong-Kyoo
    • Journal of Adhesion and Interface
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    • v.10 no.2
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    • pp.90-97
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    • 2009
  • Dispersion and self-sensing evaluation for single-carbon fiber reinforced in three different acid-treated CNT-epoxy nanocomposites were investigated by electro-micromechanical techniques and wettability tests. Self-sensing based on contact resistivity exhibited more noise for single carbon fiber/acid-treated CNT-epoxy composites than it did for untreated CNT. However, the apparent modulus was higher the acid treated case than the untreated case which is attributed to better stress transfer. The interfacial shear strength (IFSS) between carbon fibers and the CNT-epoxy was lower than that between carbon fiber and neat epoxy due to the increased viscosity associated with the addition of the CNT. The CNT-epoxy nanocomposite exhibited more hydrophobicity than did neat epoxy. Change in the thermodynamic work of adhesion was consistent with changes in the IFSS but disproportional to that of the apparent modulus. The optimum condition of acid treatment on the need can be obtained instead of the maximum condition.

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Physical Properties Related to Metamorphic Grade of the Hornfels Exposed Around Mt. Palgong (팔공산 주변 혼펠스의 변성도에 따른 물리적 특성)

  • Shin, Kuk-Jin;Oh, Je-Heon;Jung, Yong-Wook;Kim, Gyo-Won
    • Journal of the Korean Geotechnical Society
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    • v.30 no.5
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    • pp.25-35
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    • 2014
  • The sedimentary rocks exposed around Mt. Palgong were subjected to metamorphism due to a granitic magma intrusion at late Cretaceous, and they eventually metamorphosed to hornfels by the action of both hydrothermal solution and high temperature supplied from the magma. The hornfels zone around the granite body ranges from 2.0 to 3.5 km in width but the boundary between hornfels and sedimentary rocks is not obviously defined because the metamorphic grade gradually decreases with distance from the granite boundary. A series of laboratory tests on 350 core specimens made by 35 fresh rock blocks obtained from 5 selected locations around Mt. Palgong are performed to verify the variation of physical and mechanical properties related to metamorphic grade of the rock. Water content and absorption ratio of the hornfels linearly increase with distance to the granite boundary whereas dry unit weight, p-wave velocity, point load strength, and slake durability index linearly decrease with the distance. These results imply that the metamorphic grade of the hornfels also linearly decrease with the distance to granite boundary. Empirical equations for the variation of properties with the distance to granite boundary and relationship between a property and another one are deduced by regression analyses. And a criteria for classification of hornfels exposed in the study area based on the P-wave velocity and point load strength is proposed.

A Study on Image of the Nurse (간호사 이미지에 관한 연구)

  • Kim, Hyung-Ja;Kim, Hyeon-Ok
    • Journal of Korean Academy of Nursing Administration
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    • v.7 no.1
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    • pp.97-110
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    • 2001
  • An image exists in the thought of every subjective person and it exercises its influence over everything, having a great power in the real world. An positive image of the nurse has an influence on her faith, value and confidence, therefore increasing her job satisfaction, helping to upgrade her level of profession of nursing through qualitative nursing service as a result, considering the necessity of such an image when it comes to improvement of the profession, the confirmation of the image is indispensable to its evaluation of a speciality in nursing. This study is intended to help that improvement of the nursing profession in the present so that the total effort in every field of nursing is made and to offer basic material for developing a strategy to improve the image of nurses. This study is designed to investigate such an image descriptively. The subjects include 105 nurses, 60 doctors, 68 office workers, 88 medical engineers, 127 patients and there protectors with a total of 448 adapted with accidental sampling, who work at Y and W general hospital in Chonju. The measuring instrument consists of 40 question, with the researcher amended and made from on of Inja Song(1993), Donsoon Lee(1995), Ilsim yang(1998), and its Cronbach's alpha coefficient is .95. Data were collected from March 1 2000 to March 20, 2000 using self-reported questionnairs, analyzed with SPSS WIN 7.5 after encoding. The results are as follows: 1. Most of the subjects thinks the nursing as a hard, stressful, always busy job(more than 75%), and consider nurses as good-looking, supportive and responsible to co-workers to above average degree($50.0{\sim}74.9%$), especially it shows the idea that nursing is independently academic job and has come to fasten itself upon the public. But it shows below the everage($25.0%{\sim}49.9%$) in regard to self development as a specialist, affection for there job, an association activity, service to the community, high intelligence level and direct given patient nursing service. It also rated low as a recommendable job, independently nursing accomplishment, social position. 2. The nurses, patients and there protectors expressed more positive opinions than doctors, medical engineers, office workers about the image of the nurse(F=18.80, p=.00). This fact indicates that the former group evaluated the image similarly contrary to lowness of the latter. 3. In the study on what influenced upon the image, it defines to 79.8% by direct contact in the hospital or acquaintance with nurses, and 16.3% by mass media. 67.3% answered that they saw the image in a new light through hospitalization, which suggests an important source for the image management originates from caring for the quality of nursing service. Considering the evaluation of the image above, we need strategies to lead a unique professional knowledge and technological development, insurance of professional self-determination, high social position, participation in group activities, dedication to lifetime job, in order that nursing comes to expand as a professional occupation. Also, as for generating more positive images, we must take the quality of nursing service into account and offer and monitor correct information about the expanded role and function of the nurse continuously so that mass media reflect a more accurate image of nurses in general.

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Materials Compatibility and Structure Optimization of Test Department Probe for Quality Test of Fingerprint Sensor (지문인식센서 품질평가를 위한 검사부 프로브의 소재 적합성과 구조 최적화 연구)

  • Son, Eun-Won;Youn, Ji Won;Kim, Dae Up;Lim, Jae-Won;Kim, Kwang-Seok
    • Journal of the Microelectronics and Packaging Society
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    • v.24 no.4
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    • pp.73-77
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    • 2017
  • Recently, fingerprint sensors have widely used for personal information security, and require quality evaluation to reduce an error of their recognition rate. Quality of fingerprint sensors is evaluated by variation of their electrical resistance introducing by contacts between a probe tip and a sensor electrode, Investigation on the materials compatability and structure optimization of probe is required to reduce deformation of sensor electrode for repeatability of quality testing. Nickel, steel(SK4), beryllium copper, and phosphor bronze were considered as probe materials, and beryllium copper was the most appropriate for materials of probe tips, considering indentation and contact resistance while being contacted probe tips on electrodes. Probes of an inspection part were manufactured with the single-unit structure for physical damage prevention and parallel processing capability. Inspection repeatability was evaluated by voltage variation of fingerprint sensors when the specific current was applied. A single-unit inspection part with beryllium copper probe tips showed excellent repeatability within ${\pm}0.003V$ of its voltage variation.

A Study for the Nursing Curriculum and educational environment in 3-year college (전문대학 간호과의 교과과정 및 교육여건에 관한 조사 연구)

  • Kim Sook-Young;Son Haeng-Mi;Lee Hong-Ja;Lee Hwa-In;Jun Eun-Mi;Cho Kyung-Mi;Joo Hye-Joo;Han Young-Ran
    • The Journal of Korean Academic Society of Nursing Education
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    • v.3 no.2
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    • pp.125-149
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    • 1997
  • The role of nurses in Korea is undergoing significant change because of the economic development, medical insurance and the change of family structure. It will be predicted that the nurse's role is extended more and more in the 21C. So the nursing curriculum in nursing education is the most important thing to prepare a good quality of nursing. Furthermore qualified curriculum calls for the development of desirable attitudes in nursing students. The purpose of this descriptive study was to collect data which can be used to facilitate the process of encouraging every college to assume greater responsibility for needed curriculum and educational conditions related to preperation of nursing students for various developed society toward 21C. A total sixty one nursing college were surveyed by mail during August and October 1997. Thirty six college(59%) responded. The data was analyzed by using SAS program. The results are as follows : 1) 32 college(88.9%) answered that they have Nursing educational philosophy and goal. 2) Total credits are 136credits, and the students who don't have teacher's course need 128 credits. 3) Nursing essential subjects comprise 84 credits, and nursing clinical practice subjects are 19 credits. 4) 15 colleges(41.7%) have their own hospital for student's clinical practice, 36 college(100%) take the community nursing practice in public health center, 34college(94.4%) take the school health nursing practice. 5 college(13.9%) have industrial nursing practice. 5) 3-year nursing college have 6.4 professor, 3.5 assistent professor, 1.9 and 3.4 full faculty and 7.4 part time faculty. We sugest that 3-year college have to have nursing educational philosophy and goal in terms of nursing educational standard. To improve the quality of nursing education every college should try to increase the number of professor and to contact qualified hospital for students clinical practice.

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The effect of call center agent job characteristics on turnover intention : focused on moderating effect of self leadership (콜센터 상담직원의 직무특성이 이직의도에 미치는 영향 : 셀프리더십의 조절효과를 중심으로)

  • Oh, Jong-chul;An, Un-seok
    • Journal of Venture Innovation
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    • v.1 no.1
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    • pp.145-164
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    • 2018
  • The purposes of this study was to investigate job related attitudes of emotional labors working at call centers in Korea. The attitudinal variables were burnout, psychological capital and turnover intention with job characteristics as the independent variables. In addition, leadership behaviors of the superiors, self leadership behavior in particular, was incorporated to see if it has any bearing on these relationship as moderating variable. Data has been collected from 543 respondents for this study using questionnaire method. The survey for the actual analysis of the research was done and analyzed with the employees who work for contact centers in Seoul, Busan, and Gwangju, Korea. The survey was done for 24 days from November, 2016 through December, 2016. * The following study results were revealed: First, the job characteristics does not have direct positive effect on turnover intentions. Second, the job characteristics were related positively to job burnout. Third, the job burnout does mediate the relationship between job characteristics and turnover intentions. Lastly, results of research on the moderating effect of self leadership in relationships between emotional labor, job burnout, psychological capital and turnover intention show that super leadership has only a limited regulatory effect between job characteristics and turnover intention.

Analysis of Capillary Flow in Open-Top Rectangular Microchannel (상판이 없는 직사각형 단면의 미세채널에서 모세관 유동 분석)

  • Park, Eun-Jung;Cho, Ji-Yong;Kim, Jeong-Chul;Hur, Dae-Sung;Chung, Chan-Il;Kim, Jung-Kyung
    • Transactions of the Korean Society of Mechanical Engineers B
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    • v.34 no.1
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    • pp.77-82
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    • 2010
  • Our study aims to understand the flow of liquid in an open-top rectangular microchannel that can be used in micro total analysis systems ($\mu$-TAS) because it has advantages in terms of light transmission and energy efficiency. We measured the liquid velocity using particle tracking technique and conducted a simulation with computational fluid dynamics by altering the area of channel cross section and channel length for the capillary-driven flow in the open-top rectangular microchannel. When liquid water drops to an entrance of the fabricated microchannel with a height of 20 μm and a width of 20 ${\mu}m$, it flows along the microchannel by only capillary force. In the wetting behavior of the liquid, important parameters of this flow are channel size, contact angle and liquid properties such as surface tension and viscosity, which are used to control the flow of liquid in the microchannel.

Study on Handling Practices and Consumption of Potentially Risky Foods in Family Home (가정에서 잠재적 위험성 식품을 다루는 주부들의 습관과 섭취방법에 관한 연구)

  • Yoon, Ki-Sun;Yoon, Hyun-Joo;Koo, Sung-Ja
    • Journal of Food Hygiene and Safety
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    • v.20 no.3
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    • pp.147-158
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    • 2005
  • A food safety survey was conducted to assess the housewives' handling practices and consumption of potentially risky foods in family home. More than $40\%$ of the respondents wash their hands without soap or use their wash towels after contact with potentially risky foods such as meat, poultry, fish, shellfish, raw eggs, meat processed foods, raw fruits and vegetables. Over half of the respondents have consumed undercooked eggs without recognizing the potential health risk of consumption of raw eggs. $34\%$ of the respondents do not wash their hands after breaking raw eggs, indicating high risk of cross contamination while handling raw eggs. More than $60\%$ of the respondents just use running water to wash fresh fruits and vegetables. $78.9\%\;and\;45.2\%$ of the respondents have consumed sushi/sashimi or raw oysters, respectively in the past 12 months. The results of this study indicate the substantial risks of unsafe food-handling practice at the points of cross-contamination, cooling practices, storage time, and consumption of potentially risky foods at home. Considering the housewives' participation in school food service, development of food safety education program for the housewives is needed to promote safe handling practices of potentially risky foods.

A Study on Characteristics of Exposure to Tetrahydrofuran of Manufacturing and Handling Workers (테트라하이드로퓨란 제조 및 취급 근로자의 노출특성에 관한 연구)

  • Chio, Ho Chun;Hong, Jwa Ryung;Lee, Gye Young;Kim, Doo Ho;Park, Chung Yill
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.21 no.3
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    • pp.156-161
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    • 2011
  • Objectives: Tetrahydrofuran (THF) is a colorless, water-miscible organic liquid with low viscosity at standard temperature and pressure. THF has been used as a solvent and a precursor for various syntheses of polymers. However, THF is known to irritate to the eyes, skin and mucus membranes. Overexposure by inhalation, ingestion or skin contact may produce nausea, dizziness, headaches, respiratory irritation and possible skin burns. The purpose of this study is to evaluate of the worker exposure and characteristics of workers in the workplaces that use or manufacture THF. Methods: Sixteen factories in Korea, which manufacture or use THF, were selected for this study and a total of 130 air samples including 104 time-weighted average (TWA) samples and 26 short-term exposure limit (STEL) samples, were collected. Air samples were collected with charcoal tube (100mg/50mg) and analyzed by gas chromatograph/flame ionization detector(GC/FID). Results: The TWA concentration of THF was 16.05ppm (GM) at PS script printing, 2.32ppm (GM) at PVC stabilizer, 1.03ppm (GM) at Lithium triethylborohydride, 0.63ppm (GM) at Polytetramethylene ether glycol(PTMEG), 0.42ppm (GM) at Manufacturing THF, 0.13ppm (GM) at Glue and 0.12ppm (GM) at synthetic rubber/resins. Two out of sampes for PS script printing exceeded 50ppm as 8-hour exposure limit of MOEL. The short term exposure to THF was 54.77ppm (GM) at PS script printing, 17.10ppm (GM) at PTMEG, 13.76ppm (GM) at Manufacturing THF, 2.86ppm (GM) at Lithium triethylborohydride, 0.87ppm (GM) at synthetic rubber/resins and 0.13ppm (GM) Glue. We found that the highest exposure process for both the TWA and STEL samples was PS script process. Two samples exceeded 100ppm as short term exposure limit of Ministry of Employment and Labor(MOEL). Conclusions: Characteristic of STEL concentration for THF is considerably different from TWA concentration in workplaces because workers could exposure high concentration of THF in a moment when they work irregularly schedule. So exposure controls for momentary works have to be prepared, and considered the skin absorption and inhale of THF.

Evaluation of Static and Fatigue Performances of Decks Reinforced with GFRP Rebar for Reinfocement Ratio (GFRP 보강근으로 보강된 바닥판의 보강비에 따른 정적 및 피로성능 평가)

  • You, Young-Jun;Park, Young-Hwan;Choi, Ji-Hun;Kim, Jang-Ho Jay
    • Journal of the Korea Concrete Institute
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    • v.26 no.4
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    • pp.491-497
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    • 2014
  • The corrosion of steel reinforcement in reinforced concrete bridge decks significantly affects the degradation of the capacity. Due to the advantageous characteristics such as high tensile strength and non-corrosive property, fiber reinforced polymer (FRP) has been gathering much interest from designers and engineers for possible usage as a alternative reinforcement for a steel reinforcing bar. However, its application has not been widespread, because there data for short- and long-term performance data of FRP reinforced concrete members are insufficient. In this paper, seven full-scale decks with dimensions of $4000{\times}3000{\times}240mm$ were prepared and tested to failure in the laboratory. The test parameter was the bottom reinforcement ratio in transverse direction. The decks were subjected to various levels of concentrated cyclic load with a contact area of $577{\times}231mm$ to simulate the vehicle loading of DB-24 truck wheel loads acting on the center span of the deck. It was observed that the glass FRP (GFRP) reinforced deck on a restraint girder is strongly effected to the level of the applied load rather than the bottom reinforcement ratio. The study results showed that the maximum load less than 58% of the maximum static load can be applied to the deck to resist a fatigue load of 2 million cycles. The fatigue life of the GFRP decks from this study showed the lower and higher fatigue performance than that of ordinary steel and CFRP rebar reinforced concrete deck. respectively.