• Title/Summary/Keyword: Consultant

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An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems (콜센터 고객정보시스템의 이용자 만족도 제고를 위한 실증 연구)

  • Cho, Seong-Ho;Park, Kwang-Ho
    • The Journal of Society for e-Business Studies
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    • v.18 no.2
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    • pp.257-277
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    • 2013
  • Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean's Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user's personal and companies through the introduction and use of corporate information systems. The purpose of this study is put on searching for some factors which impact on user satisfaction about the customer information management systems of call center. We did conduct on a survey of 539 people who are working as a call center counseling employees as setting up a structural equation model which reflects previous research on working environment and job satisfaction, and modified DeLone and McLean's information system success model. The results of this study are as follows. First, seven of the eleven hypotheses that three quality of the information systems might be affecting working environment, job satisfaction, user satisfaction were adopted Second, we confirmed that the working environment works as a the partial mediation and the quality of services works as a fully mediation between system/information quality and users' satisfaction. The implications of this study are that it is necessary not only to make a good working environment but also to keep improving it in order to boost the operational performance of information systems in the future.

Comparative Analysis of the Sediment Transport Region based on the Lagrangian Concept (Lagrangian 개념에 의한 부유토사 확산범위 비교분석)

  • Cho, Hong-Yeon;Kim, Chang-Il;Lee, Khil-Ha
    • Journal of Korean Society of Coastal and Ocean Engineers
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    • v.19 no.2
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    • pp.105-112
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    • 2007
  • Sediment transport model based on the Lagrangian concept considering the grain size distribution(GSD) was setup and the change of the sediment diffusion range was analysed in the condition of considering and not considering the GSD. The GSD curve is assumed as the Log-normal distribution function in order to consider the GSD with respect to the Lagrangian concept and the random numbers, i.e. sediment particles, are generated based on the distribution function. The sediment particles is assumed as the spherical type and the random numbers based on the sediment weight is converted to the sediment diameters. Sediment transport patterns are analysed by the settling simulation, in which the settling velocity is computed by the van Rijn formulae and the horizontal diffusion coefficient is used as the constant parameter. The diffusion patterns are very similar to the patterns with GSD condition. The diffusion range defined as the range including 90%, 99% sediment weight of the total sediment weight, however, is larger than without considering GSD condition in 90%-option and shorter than with considering GSD condition in 99-option, respectively. The diffusion range is defined as tile p-percentage of the cumulative sediment weight region with reference to the 50% region, 90%- option, 99%-option, respectively.

Research on the manual development for activating teaching consulting in mathematics (수업컨설팅 활성화를 위한 매뉴얼 개발 - 수학 교과를 중심으로 -)

  • Choe, Seung-Hyun;Hwang, Hye Jeang;Nam, Geum Cheon
    • Journal of the Korean School Mathematics Society
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    • v.16 no.1
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    • pp.1-29
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    • 2013
  • The main goal of the research is to develop instructional consulting manual to help math teachers improve classroom teaching. Improving the quality of teaching in schools is stressed as a central focus of meaningful classroom instruction and high quality education. In this research, teaching consulting was defined as an activity that covers reflection process oriented towards formative assessment and continuing professional development. Within this context, subject-specific teaching consulting and teaching professionalism with focus on PCK was reviewed. Further, the questionnaire survey was conducted to investigate the current situation of teaching consulting and teachers' needs for consulting. And also, specific examples of subject-specific consulting based on our previous consulting experiences in math classes were shown. Alternative ways to improve subject teaching were derived through the conferences where consultants and consultees analyze video-taped lessons conducted by the consultees. By those results, a manual for invigorating teaching consulting was developed. The contents of the manual consists of setting conditions of teaching consulting and its implementation in the classroom teaching. The first part of the manual contains steps to establish teaching consulting system, the qualification and role of the consultant, system evaluation, etc. The second part of the manual presents the pre-preparation, prescription and implementation and follow-up management steps. Each part of the manual provides consultants with specific guidelines for each step. Finally, recommendations for making policy related to ways to invigorate teaching consulting was suggested. It is expected that specific examples and cases of subject-specific teaching consulting presented in this research will be used to narrow the gap between theory and practice of teaching consulting, and to help math, science and English teachers develop teaching professionalism.

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Applicability of the Multi-Channel Surface-soil CO2-concentration Monitoring (SCM) System as a Surface Soil CO2 Monitoring Tool (다채널 지표토양 CO2 농도 모니터링(SCM) 시스템 개발 및 적용성 평가 연구)

  • Sung, Ki-Sung;Yu, Soonyoung;Choi, Byoung-Young;Park, Jinyoung;Han, Raehee;Kim, Jeong-Chan;Park, Kwon Gyu;Chae, Gitak
    • Journal of Soil and Groundwater Environment
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    • v.20 no.1
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    • pp.41-55
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    • 2015
  • Monitoring of $CO_2$ release through the ground surface is essential to confirm the safety of carbon storage projects. We conducted a feasibility study of the multi-channel surface-soil $CO_2$-concentration monitoring (SCM) system as a soil $CO_2$ monitoring tool with a small scale injection test. The background concentrations showed the distinct diurnal variation. The negative relation of $CO_2$ with temperature and the low $CO_2$ concentrations during the day imply that surface-soil $CO_2$ depends on photosynthesis and respiration. After 4.2 kg of $CO_2$ injection (1 m depth for 29 minutes), surface-soil $CO_2$ concentrations increased in the all five chambers, which were located less than 2.8 m of distance from each other. The $CO_2$ concentrations seem to be recovered to the background around 4 hours after the injection ended. To determine the leakage, the data from Chamber 2 and 5 with low increase rates were used for statistical analyses. Coefficient of variation for 30 minutes ($CV_{30min}$.) is efficient to determine a leakage signal, with reflecting the fast change in $CO_2$ concentrations. Consequently, SCM and $CV_{30min}$ could be applied for an efficient monitoring tool to detect $CO_2$ release through the ground surface. Also, this study provides ideas for establishing action steps after leakage detection.

Change Pattern Analysis of the Salinity, 55 and DO Concentrations in Jumunjin Harbour, Gangneung (강릉 주문진항 염도, 탁도 및 응존산소 농도 변화양상 분석)

  • Cho, Hong-Yeon;Kim, Chang-Il;Lee, Dal-Soo;Han, Dong-Jun
    • Journal of Korean Society of Coastal and Ocean Engineers
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    • v.19 no.4
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    • pp.385-398
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    • 2007
  • It was analysed that spatial and temporal change patterns of general water quality constituents were measured monthly from 2002 to 2005 in Jumunjin Harbour. The measured constituents are temperature, salinity, pH, SS and DO. Concentration difference of upper lower layer for general water quality constituents was small. Temperature and DO concentration show the clear difference at temporal concentration change pattern, but SS, pH and salinity have irregular change pattern. Also, water quality improvement effect of seawater exchange facilities and sewage treatment plants is analysed quantitatively using averaged spatial and temporal data set. From this result, it is found that effect of sewage treatment plants is small and seawater exchange facilities at zone 1 and 2 is clear concentration reduction effect to be about 26% and 16%, respectively. After sewage treatment plants operation, DO concentration reduced about 10% at inner zone of Jumunjin Harbour, the other side, after seawater exchange facilities concentration DO concentration increased about 10%. DO concentration at 2005 estimated little than that of 2002, it is concluded that a yearly change of DO concentration has about 10%.

Ground Characterization of the Cheongju Granite Area Using the Geophysical Methods (물리탐사를 이용한 청주 화강암 지역의 지반특성 파악)

  • Kim Ji-Soo;Han Soo-Hyung;Seo Yong-Seok;Lee Yong-Jae
    • The Journal of Engineering Geology
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    • v.15 no.1
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    • pp.41-55
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    • 2005
  • This research is aimed at investigating the ground characterization of the Cheongju granite area using the geophysical methods. Test site was chosen from the building site in Chungbuk University, Chongju, Chungbuk province. Furthermore, geophysical methods are employed on the outcrops in the east to map the distribution of fault and intrusion and reveal the degree of weathering. The subsurface structure mapped from seismic re-fraction survey mainly consists of two units of weathered soil and rock. Threshold of the units were determined on the basis of seismic velocity of 800 m/s, supported from the standard classification table. From the results of standard penetrating test(SPT), these units are found to show medium-high and high density, respectively. Weathering soil is subdivided in unsaturated layer and saturated layer with thresholds of seismic velocity (500 m/s) and resistivity (200 ohm-m). In particular, unsaturated layer is again classified into dry and wet portions using the GPR section. The boundary between unsaturated and saturated weathering soils corresponds to the groundwater table at depth of approximately 5~6.2 m, which is well correlated with the one from drill-core data. However, bedrock is not delineated by geophysical methods. In the GPR section, fault and intrusion observed on the outcrop are revealed not to extend to the building site. With respect to weathering degree, the outcrop characterized by low resistivity and velocity corresponds to the grade of 'completely weathered' from the geotechnical investigations.

An Assessment of Groundwater Pollution Potential of a Proposed Petrochemical Plant Site in Ulsan, South Korea Hydrogeologic and site characterization and groundwater pollution potential by utilizing several empirical assessment methodologies (지하수 오염 가능성 평가 -수리지질 및 부지특성 조사와 경험적 평가 방법을 이용한 지하수 요염 가능성-)

  • Han, Jeong Sang;Han, Kyu Sang;Lee, Yong Dong;Yoo, Dae Ho
    • Economic and Environmental Geology
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    • v.23 no.4
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    • pp.425-452
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    • 1990
  • A tentative hydrogeologic and hydrodispersive study was carried out to evaluate the groundwater pollution potential at a selected site by utilizing empirical assessment methodologies in an advanced stage of quantitative computer aided assessment. The upper most aquifer is defind as saturated overburden and weathered zone including the upper part of highly fractured rock. Representative hydraulic conductivity and storativity of the uppermost aquifer are estimated at 2.88 E-6 m/s and 0.09, respectively. Also calculated Darcian and average linear velocity of groundwater along the major pathway are 0.011 m/d and 0.12 m/d with average hydraulic gradient of 4.6% in the site. The results of empirical assessment methodologies indicate that 1) DRASTIC depicts that the site is situated on non-sensitive and non-vulnerable area. 2) Legrand numerical rating system shows that the probability of contamination and degree of acceptability are classed to "Maybe-Improbable, and Probable Acceptable and Marginally Unacceptable" with situation grade of "B". 3)Waste soil-site interaction matrix assessment categorizes that the study site is located on "Class-8 Site".

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An Operations Study on the Home Care Nursing Delivery System (지역사회 중심 가정간호사업 운영연구(가정간호사업 운영을 위한 정보전달체계 개발Ⅱ))

  • Park, Jung-Ho;Kim, Mae-Ja;Hong, Kyung-Ja;Han, Kyung-Ja;Park, Sung-Ae;Yun, Soon-Nyoung;Lee, In-Sook;Cho, Hyun;Bang, Kyung-Sook
    • Journal of Home Health Care Nursing
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    • v.5
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    • pp.20-31
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    • 1998
  • The purpose of this study was to develop the framework of community-based home care nursing delivery system, and to examine the validity of it. For these, home care nursing study team of College of Nursing, Seoul National University has studied home care nursing system since September, 1996, and has operated home care center since August, 1997. This study has been supported by the Korean Sience Foundation. We organized Committee of rules, and Clinical specialist consultant group for more efficient running of the home care center. In nursing station, research assistant controlled general work, and 5 home care nurses were hired for home visiting. We developed the Standards for operations, that included criteria for clients, central supply system of nursing materials, central management of nursing care cost, advertisement, patient referral system, and so forth. In our center, 108 patients enrolled, and neurologic disorders including cerebrovascular accident, and cancer were the most prevailing diseases. We tried to overcome the limitations of hopital -based home care, and to provide more accessible, efficient, safe, and stable home care nursing. Therefore, we were referred clients from patients and families, public health care center, industries, as well as from hospitals. Meanwhile, we developed home care recording system and assessment-intervention algorithm for various diseases for quality control and standardization. Also, we did continuing education, and tried to detect problems and to find solutions by regular meeting between the committee of rules and home care nurses. As the results of this study, several limitations of operation were found. First, it was difficult to manage and communicate with the doctor in the emergency situation, Second, we spent too much time for trasnsportation, because only five nurses covered all areas of Seoul and nearby cities. Third, preparation for special care of home care nurses were lacked. Forth, criteria for termination of care and frequency of home visit were ambiguous. Fifth, some difficulties were found in retrospective payment system. And finally, interconnection with home care machinery company were needed. Strategies for solving these problems were suggested.

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An Experimental Study of the Soil Nailed Wall Behavior with Front Plate Rigidity (전면벽체 강성에 따른 쏘일네일링 벽체의 거동특성에 관한 실험적 고찰)

  • Kim, Hong-Taek;Kang, In-Kyu;Kwon, Young-Ho;Park, Si-Sam;Cho, Yong-Hoon
    • Journal of the Korean Geotechnical Society
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    • v.18 no.3
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    • pp.87-94
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    • 2002
  • Recently, there have been numerous attempts to expand the traditional temporary soil nailing system into a permanent wall. Two reasons for this include the soil nailed system's advantage of efficient and economic use of subgrade space and its ability to decrease the total construction cost. However, the systematic and logical design approach has not been proposed yet. The permanent soil nailing wall system, which utilizes precast concrete from soil nailing system, is already used in many countries, but the study of cast-in-place concrete lacing or rigid walls in bottom-up construction of traditional soil nailing walls is imperfect and insufficient. In this paper, various laboratory model tests have been carried out to investigate the influence of parameters, including stiffness of the rigid wall to the soil nailing structure with respect to failure mode, displacement patterns and tensile forces at the nail head in several levels of load. Then, the variation of earth pressure distribution on the soil nailing wall, built with a rigid front plate, is sought through different levels of surcharge load and tensile forces at the nail head.

An Estimating Method for Post-cyclic Strength and Stiffness of Eine-grained Soils in Direct Simple Shear Tests (직접단순전단시험을 이용한 동적이력 후 세립토의 강도 및 강성 예측법)

  • Song, Byung-Woong;Yasuhara, KaBuya;Murakami, Satoshi
    • Journal of the Korean Geotechnical Society
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    • v.20 no.2
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    • pp.15-26
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    • 2004
  • Based on an estimating method for post-cyclic strength and stiffness with cyclic triaxial tests proposed by one of the authors, cyclic Direct Simple Shear (DSS) tests were carried out to confirm whether the method can be adapted to DSS test on fine-grained soils: silty clay, plastic silt, and non-plastic silt. Results from cyclic and post-cyclic DSS tests were interpreted by a modified method as adopted for cyclic and post-cyclic triaxial tests. In particular, influence of plasticity index for fine-grained soils and initial static shear stress (ISSS) was emphasised. Findings obtained from the present study are: (i) liquefaction strength ratio of fine-grained soils decreases with decreasing plasticity index and increasing ISSS; (ii) plasticity index and ISSS did not markedly influence relation between equivalent cyclic stiffness and shear strain relations; (iii) the higher the plasticity index of fine-grained soils is, the less the strength ratio decreases with increment of a normalcies excess pore water pressure (NEPWP); (iv) stiffness ratio of plastic silt has large activity decrease rapidly with increasing excess pore water pressure; and (v) post-cyclic strength and stiffness results from DSS tests agree well with those predicted by the method modified from a procedure used for triaxial test results.