• Journal of Korean Society for Quality Management
• /
• v.38 no.1
• /
• pp.1-9
• /
• 2010

Service Oriented Architecture(SOA) is an enterprise-scale IT architecture for linking software resources available on the network. SOA is believed to become the future enterprise solution that promises the agility and flexibility by integrating business processes through composition of the software services across enterprises. The first step for SOA construction is to identify the services. In this paper, we present a process-based service identification methodology for SOA through a case study of an IT company. Our methodology is composed of three steps: Processes (business & technical processes) analysis and systems analysis, Service candidates selection, and Service evaluation and construction planning. This framework would be practical and could be accepted to other organizations as it has been developed through the real case.

• IE interfaces
• /
• v.20 no.3
• /
• pp.257-266
• /
• 2007

To survive in rapidly changing business environment, the enterprises of all over the world are trying to integrate their IT infra structure and are trying to automate their business process. Service Oriented Architecture (SOA) is being accepted as an IT standard to support efficient system integration and flexible business process automation between enterprises or departments. The material control system is required this software architecture between manufacturing company and materials supply vendors. This paper introduces concept of SOA, relevant technology about SOA such as Web Services and Business Process Execution Language (BPEL) and Enterprise Service Bus (ESB) and describes how to automate materials control process by designing the material control system based on SOA. The analysis of requirements is proceeded by Unified Modeling Language (UML) and SOA delivery strategy is selected the top-down strategy. And this paper describes how to derive services and operations and how to arrange services in three service layers and how to design business process.

• Journal of Korean Society for Quality Management
• /
• v.33 no.2
• /
• pp.32-39
• /
• 2005

The Customer Satisfaction which effects directly the performance of almost all companies. Therefore, it is very important for a company to reflect totally market environment which can be changed fast and diversely by customer requirements. In spite of many studies on the marketing decision, it has been rarely applied for the quantitative method and result of Customer Satisfaction Index Assessment in the marketing decision process. This study used ANP(Analytic Network Process) approach permitting the interdependent relationship between hierarchy and decision factors in the decision process. Moreover, we propose the method which represents efficiently the Customer Satisfaction Index so that the Suggested Model in this study becomes Customer-Oriented.

• Journal of Platform Technology
• /
• v.6 no.4
• /
• pp.18-25
• /
• 2018

This paper describes a real-time human and robot tracking method in Intelligent Space with multi-camera networks. The proposed method detects candidates for humans and robots by using the histogram of oriented gradients (HOG) feature in an image. To classify humans and robots from the candidates in real time, we apply cascaded structure to constructing a strong classifier which consists of many weak classifiers as follows: a linear support vector machine (SVM) and a radial-basis function (RBF) SVM. By using the multiple view geometry, the method estimates the 3D position of humans and robots from their 2D coordinates on image coordinate system, and tracks their positions by using stochastic approach. To test the performance of the method, humans and robots are asked to move according to given rectangular and circular paths. Experimental results show that the proposed method is able to reduce the localization error and be good for a practical application of human-centered services in the Intelligent Space.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2019.05a
• /
• pp.147-148
• /
• 2019

In this paper, we propose cloud-based site-oriented ERP development for a construction company. The ERP development was aimed at the development of web-based user service portal and management portal, middleware development based on WCF (Windows Communication Foundation), and client SW development based on WPF (Windows Presentation Foundation). Major developments of ERP are the process refinement of the use process of the small and medium construction, user-oriented UI design, process slimming and automation.

• Journal of The Korean Society of Integrative Medicine
• /
• v.4 no.3
• /
• pp.81-91
• /
• 2016

Purpose : This study is conducted to analyze the safe awarenece, its related health education and the employee's requirements in a prime supplier and its subcontractor company, suggesting the proper measure in employee education program. Method : The employees of 'S' construction company and its subcontractor are surveyed during the period of April 15 from May 15 in 2016. The 324 questionnaires are statistically analyzed with the version 21.0 of SPSS. The general characteristics were calculated through the frequency analysis and descriptive statistics. The difference in safe consciousness between prime and subcontractor employee group was analyzed using t-test. Result : The statistics shows the employees in the prime company tend to observe the safe rules rather than the subcontractor employees(p<.005), but the latter are more conscious of safety in working environment than the former(p<.005). In addition, the subcontractor company did not provide his employees with the site for the safety-health education. Conclusion : The small-sized subcontractor company should identify its employees' requirements and supplement the lack of the safety and health education for the prevention of the industrial disasters. In details, the hand-on and practice-oriented leaning and teaching program development are suggested.

• The Journal of Asian Finance, Economics and Business
• /
• v.5 no.4
• /
• pp.57-65
• /
• 2018

With the paramount importance of key account management in business-to-business relationship, today companies are using this approach as a strategic weapon in their selling efforts targeted at the most important customers to solve their complex requirements with special treatment that eventually ensures both parties' financial and nonfinancial objectives. The aim of this paper is to investigate the level of key account management performance among the export-oriented readymade garments companies in Bangladesh with regards to company's experience in business, size of the company and key account serving capacity of the company. Using a questionnaire, data from 112 readymade garments companies in Bangladesh were collected and analyzed using descriptive analysis and ANOVA to test the level of key account management performance. Results show that the level of key account management performance by the garments companies did not vary by the company's experience in business and size of the company respectively. In contrast, the level of key account management performance was found to be different concerning high, medium, and low customer service capacity. Apparently, companies with big number of customers show better performance than companies with small number of customer. Implications for this study are discussed along with suggestions for future research avenues.

• KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
• /
• v.8 no.1
• /
• pp.32-42
• /
• 2002

This study were conducted to reveal the awareness and competitiveness of Korean packaging industry in information technology(IT) and e-commerce. For the survey, 114 sample companies were selected representing all packaging materials, equipment and systems, institutes, consulting and trading companies. The trained interviewers spoke to the respondents who were at the position of packaging research and development and were considered knowledgeable about the level of IT in the company. The collected data were analyze in three major categories: IT fundamentals, usages, and company policy. From the results, packaging suppliers were at the very low level of IT fundamentals and uses compared to those of packaging users. The gap between packaging suppliers and users that access the Internet was seriously wide, and this trend was generally due to different size of company. Packaging suppliers were still at the basic level of information-oriented working environment.

• Journal of Information Technology Services
• /
• v.5 no.3
• /
• pp.109-119
• /
• 2006

The company cannot optimize its computing environment just with individual solutions such as ERP(enterprise resource planning), SCM(supply chain management), CRM(customer relationship management), and KM(knowledge management). EAI(enterprise application integration) has emerged as an alternative that can optimize computing environment of the company through integrating such solutions and systems of distributed computing and mainframe environment. This paper reports the case study of Deakyo Co. in successfully implementing EAI. It describes project goal, project organization, project plan, the implemented EAI configuration and its features, the EAI effectiveness to the firm, and the critical success factors of the EAI project. This case study is thought to be useful as a practical guideline in carrying out EAI project of the company and to provide significant basis for constructing the theoretical framework of EAI project methodology.

• International Journal of Reliability and Applications
• /
• v.2 no.3
• /
• pp.161-187
• /
• 2001

Starting with the meaning of the word quality, diverse concepts connoted by the term are examined. Instead of a bathtub curve, the desirable shape of a failure rate covering the entire life of a good product, which might be called hockey-stick line, is introduced. From the hockey-stick line and the definition of reliability, two measurements are extracted. The terms reliability, failure rate, product life, and durability are explained. From the customer's standpoint, the concept of product quality is classified in five factors, according to related technology: performance, reliability, conformance to specifications, customer perception, and fundamentals advantage. The correlation of the five factors for a first-class product is discussed, Since the market share of a company is determined as the competition result of its product value, defined as product quality and price, the market share increase is derived mathematically from the increment of product value. The market share increase, $\Delta$S, can be calculated from the present market share, S, and the oriented relative value increment of new product, R, to the current product in the same company for the same market target: $\Delta$S : $\Delta$(1-S). R/(1+S.R). Finally, the importance of separating warranty cost from the profit equation for the durables is explained.