• Title/Summary/Keyword: Company image

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A Study of Factors Influencing Customer Satisfaction and Loyalty of MP3-Player (MP3-Player 고객 만족 및 충성에 미치는 요인에 관한 연구)

  • Kim, Sang-Hyun;Kim, Tae-Hoon;Kim, Pan-Soo
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.30 no.2
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    • pp.15-22
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    • 2007
  • By the early 20 century, "workman" introduced by SONY was the leading portable analog sounder. However, at the same century, workman was pushed out from the portable sounder by iRiver developed by MPMAN.COM. This portable digital sounder is called MP3-Player (MP3P), and has become the most popular portable digital sounder in the current market. This study combined two customer satisfaction models, mobile internet customer satisfaction model (Yu, 2002), and portable communication customer satisfaction model (Bae, 2003), in order to empirically test consumption of MP3P and its satisfaction. The proposed model tested four constructs, company's image, product price, product design and product function, influencing customer satisfaction, which leads to affect customer loyalty. 267 survey responses were analyzed by using structural equation modeling (SEM). The results show that all constructs had significant impact. This study suggests a good understanding of consumer satisfaction and loyalty of MP3P and the future direction of MP3P research regarding to consumer satisfaction.

DIMENSIONS OF INTEGRATED MARKETING COMMUNICATION (IMC) AND THEIR IMPACT IN CREATING BRAND EQUITY IN THE QUICK SERVICE RESTAURANT (QSR) INDUSTRY IN COIMBATORE CITY

  • Selvakumar, J. Joshua
    • East Asian Journal of Business Economics (EAJBE)
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    • v.1 no.3
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    • pp.42-50
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    • 2013
  • Brand Equity plays a major role in the highly competitive Quick Service Restaurants (QSR) industry in India. There are a variety of factors which affect the brand equity that a company commands in the market. Integrated Marketing Communication (IMC) is an emerging concept in marketing wherein all the major promotional activities are used to create a synergic output and send across a clear and consistent message to the customers. This study aims to find out the impact of five major tools of IMC namely Advertising, Word of Mouth, Sales Promotion, Event Sponsorships and Public Relations which are most applicable in the QSR industry on the four major dimensions namely Brand Awareness, Brand Association, Perceived Quality and Brand Loyalty which aid in creating Brand Equity. The study was conducted by collecting data from a sample and analyzing the data using statistical tools to find any relationships between the above mentioned variables. The findings suggest that marketers should focus on building favorable opinion about the brand amongst customers and take care regarding the news published about the brand since it affects brand image. Moreover, it was also found out that making people aware about the brand and the perceived quality about the brand play the major role in creating brand equity more than other factors.

Social curation as an advertising tool - Message strategy of fashion brand images on vertical SNS - (소셜큐레이션과 광고 - 버티컬 SNS에서 표현된 패션브랜드 이미지의 메시지 전략 -)

  • Shin, In Jun;Lee, Kyu-Hye
    • The Research Journal of the Costume Culture
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    • v.23 no.3
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    • pp.498-511
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    • 2015
  • This paper examines advertising images of fashion brands in vertical social network site (SNS) from the viewpoints of message strategies. Vertical social network sites are types of social curation systems applied to social networking, where information is selected, organized, and maintained. Fashion brands communicate with consumers by presenting images on vertical SNSs, anticipating improvements in brand image, popularity, and loyalty. Those images portray content for particular brands and seasonal concepts, thus creating paths for product sales information. Marketing via SNSs corresponds to relationship marketing, which refers to long-term interrelationship and value augmentation between the company and consumer, and viral advertising, which relies on word of mouth distribution via social network platforms. Taylor's six-segment message strategy wheel, often used for analyzing viral ads, was applied to conduct a content analysis of the images. A total of 2,656 images of fashion brands advertised on Instagram were selected and analyzed. Results indicated that brand values were somewhat related to the number of followers. Follower rankings and comment rankings were also correlated. In general, fashion brands projected sensory messages most often. Acute need and rational messages were less common than other messages. Sports brands and luxury brands presented sensory messages, whereas fast fashion brands projected routine images most often. Fashion brands promoted on vertical SNSs should portray advertising images that combine message strategies

Factors Influencing the Repurchase Intention of Gas Boiler Users (가스보일러 사용자들의 재구매의도에 영향을 미치는 요인)

  • Kim, Yoek-Suk;Jeon, Hyang-Ran;Jae, Mie-Kyung
    • Korean Journal of Human Ecology
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    • v.20 no.6
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    • pp.1153-1165
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    • 2011
  • Decision making for gas boiler consumers depends on the characteristics of products such as the price and quality as well as the brand image. Although a gas boiler is a high involvement product in terms of price, in fact, it is a low involvement product which is greatly affected by installers. This study examined variables which affect the level of satisfaction and repurchase intention by surveying about 1,000 housewives through an on-line questionnaire. The results were as follows: first, gas boiler users' general knowledge of gas boilers showed a correct-answer rate of 54.5%. The average satisfaction score of product quality (mean=5.61 out of 7) was higher than that of the satisfactionscore of the company's service (mean=5.46). Second, the level of repurchase intention was above the mid-point (mean=4.72). Multivariate regression found that product satisfaction, service satisfaction, household size, and information sources explained repurchase intentions for gas boilers to be about 50.7%. Gas boiler marketers should pay attention to the survey result in that the level of repurchase intention depends mainly on both consumer satisfaction and information sources.

Factors Influencing Environmental Accounting Information Disclosure of Listed Enterprises on Vietnamese Stock Markets

  • NGUYEN, Tung Dao
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.11
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    • pp.877-883
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    • 2020
  • The purpose of the article is to evaluate the factors that affect the degree of environmental accounting information disclosure. Data are collected from 87 industry companies listed on the Vietnamese stock market from 2009 to 2019. I focus on the effect of factors such as the Firm size, Profitability, Leverage, Firm age, and Independent auditors. To explain the causal relationship between factors, I construct the regression model and then test it by using different statistical method approaches, including the pooled OLS, the fixed effects model, and the random effects model. Then I conduct testing of model defects: White Test, Wooldridge Test, Hausman Test, and Wald Test. The Feasible Generalized Least Squares (FGLS) method is used to analyze the image factors that affect environmental accounting information disclosure. The results show that the extent of environmental accounting information disclosure is influenced by factors: firm size, uptime and independent audit. These factors positively affect the level of environmental accounting information disclosure; independent audit has the greatest influence. Based on the research results, the author gives recommendations to improve the disclosure of environmental accounting information for industrial enterprises listed on the Vietnamese stock market, increasing the competitiveness of the public company in terms of global integration.

Smart Mobile Blackbox DVR in Car Environment (자동차 환경에서 스마트 모바일 블랙박스 DVR)

  • Choi, Sun-O;Kim, Young-Po;Im, Yong-Soon;Kim, Young-Ja;Kang, Eun-Young
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.13 no.5
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    • pp.9-15
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    • 2013
  • In this paper, automatic recognition of an accident and whether service delivery and risk driving through the giving of the driver to correct driving habits before and after the accident to reproduce highly scalable video Smart Mobile Blackbox DVR (SMBD, Smart Mobile Blackbox DVR) Computer of the model was designed. SMBD on embedded systems equipped with wireless capabilities to sleep in the car accident point and the image information by wireless communications, by notification in the control center, 24-hour emergency rescue service and traffic information can be provided. The vehicle ECU (Electronic Control Unit) of the vehicle information and sensor data in conjunction with wireless eCall (Emergency Call) services can be realized.

Apparel Design Inspired by Central Asian Costume($1{\sim}7C$) (중앙아시아($1{\sim}7C$) 복식을 응용한 디자인 상품 개발)

  • Yoon, Ji-Won
    • The Research Journal of the Costume Culture
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    • v.15 no.4
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    • pp.593-603
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    • 2007
  • The purpose of this study is to study the Central Asian costumes($1{\sim}7C$) and develop new design items and suggest new brand launching. Korean apparel industry has been suffering from imbalance of supply and demand caused by the sagging economy and too many apparel companies. Due to the several years of recession, clothing consumption decreased and foreign brand's market share got bigger. As a result, managing a company became difficult and it is time for Korean apparel industry to enter the global market. We need a brand with new image and design that has big potential of purchasing power not only in Korea but also in China, and furthermore in global market. But even nearby Chinese market already became very competitive. One way of approaching Chinese fashion market is to find something special, for example, their historical background. Central Asian culture and costumes, a part of China, has both Eastern and Western culture. No other apparel industry had interest in the Central Asian costumes yet. Therefore, through their costume, a fresh design idea can be suggested.

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A Study on Spatial Concepts and Expressions shown in Common Areas of Domestic Offices - Focused on Concepts of Non-territoriality, Eco-Friendly, and Play - (국내 오피스 공용공간에 나타난 공간특성 및 표현방법에 관한 연구 - 탈경계성, 자연친화성, 유희성을 중심으로 -)

  • Kim, Jee-Ie;Shim, Eun-Ju
    • Korean Institute of Interior Design Journal
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    • v.18 no.3
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    • pp.84-92
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    • 2009
  • Sociological, technical, and organizational changes have affected the culture of business in many ways. These changes are now encouraging new concepts in the workplace environment such as emotional approaches for a more creative and humanistic workplace let alone enhancing image of the company. The aim of this study is to understand current situations of common office areas and serve as a stepping stone for designing more creative and stimulating work environments. The study first examines concepts of new office designs in our modem society, then defines categories such as territorial fuzziness, eco-friendly, fun and play. Secondly, by using content analysis as research tool the researchers have investigated how the conceptual categories and detailed design presentation methods are shown in workplace designs in Korea. Scope of study is limited to 39 office design projects from 2002-2008 presented in the Korean monthly magazine 'Interiors'. As results. territorial fuzziness was found to be most popular method while play the least. For application wise, meeting rooms, rest area and hallways were places where these concepts appear the most. Even though, these new approaches in office designs can be found in our domestic offices, still more experimental and active approach seems to be needed.

Implementation of Parking Management System using Cloud based License Plate Recognition Service (클라우드 기반의 자동차번호인식 서비스를 이용한 주차관제시스템 구현)

  • Kim, Dae-Jin
    • Journal of Digital Contents Society
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    • v.19 no.1
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    • pp.173-179
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    • 2018
  • With the recent increase in the number of cars and the lack of parking spaces, the number of parking businesses has increased. the parking management has become an essential element in parking business, and the parking management's company becomes an increasingly popular opportunity. However, as competition grows as more and more and companies increase in number, efforts are being made to create new services, gain technological excellence, or reduce costs through current system improvements. In this paper, we developed a parking management system using cloud based LPR(License Plate Recognition) service for effective parking. Structural improvements in the proposed system reduce costs, simplify installation, and respond quickly to failures and updates.

A Study on the Expected Effects of LOHAS Certification on Companies (LOHAS 인증이 기업 경영성과에 미치는 영향에 관한 연구)

  • Kim, Kwang Soo;Park, Soo Duk;Chung, Soon Suk
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.9 no.3
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    • pp.97-105
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    • 2014
  • The purpose of this study is to identify the expected effects of LOHAS certification on business management performance. LOHAS certification which Korean Standards Association adopts and operates, contributes to improve the quality of healthy and happy life through the spread of eco-friendly and social responsible products and supports company's continuous growth and development through product value and image enhancement. The object of certification is divided into products and non products which is like services and space. In this study, empirical method using Questionnaire survey is used to look through the expected effect of LOHAS certification on business management performance focused on the manufacturing companies which acquired LOHAS certification.

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