• Journal of Veterinary Clinics
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• v.29 no.1
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• pp.49-57
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• 2012

Success of any business solely is dependant on how to satisfy clients in healthcare-related industry. In the short history of Korea pet-care industry, there were not many guidelines on client satisfaction management of companion animal hospitals. The studies on many pet healthcare facilities were conducted based on their cost-benefits and the advantages of medical operation within special features of the traditional hospital management system. However the companion animal hospitals recently need to improve the service quality and client closed communication in keen competition on pet healthcare market. This study explores client satisfaction management could be the new issue of the veterinary hospital business. And it finally suggests of the critical factors affecting successful client satisfaction management of companion animal hospital based on the eight case studies.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.15 no.3
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• pp.51-57
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• 2015

In this paper, we tried to broaden a width of practical use field for applications through combining to existing contents after constructing various contents for companion animals. For this, we designed and developed our new companion animal management system(PET-IN) by adding various contents such as information management, schedule management, health management, QR code, SNS, shopping, map service for companion animals to smartphone applications. By PET-IN accessibility and satisfactory level tests, we found out that new synergy effect have appeared through combining each contents, and connectivity is increased. So, practical use field is broaden. These tests show us that comprehensive content composition is necessary for companion animal applications, and this study can be used as important data when new companion animal application contents are constructed in the future.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.42 no.2
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• pp.86-93
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• 2019

The population of domestic companion animals is estimated to be about 10 million now. In recent years, the domestic pet market has been launching a wide range of products and services for high quality, smart and well-being. As a result, the market size will increase from 900 billion won in 2012 to 2.3 trillion won in 2016, which has more than doubled in five years. The industry expects to reach 6 trillion won by 2020, expecting 3 trillion won this year. In particular, domestic dogs and cats market is estimated at 275.5 billion won, accounting for 19% of the domestic animal market and 1.425 billion won for the world market. However, despite the growing market for companion animals products, unfortunately the import dependence on related industrial goods is still high and the quality of service is very low. Unlike Europe and the United States, 90% of companion animals are housed in apartments, often causing problems in the health and safety of companions and companions. The purpose of this study is to develop a smart house for companion animals with environmental friendliness and AI function that can be won in competition with products of developed countries. The results of this study are expected to contribute to the creation of a new value - added base for the related industries through the strengthening of the competitiveness of the related SMEs and further the effect of employment increase and import substitution.

• Journal of Veterinary Clinics
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• v.32 no.1
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• pp.85-90
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• 2015

In this study, we investigated the number of categories of veterinary medical devices registered by Animal and Plant Quarantine Agency (QIA) by 2013. We also analyzed the sales of the veterinary medical devices reported from Korea Animal Health Product Association (KAHPA) from 2011 to 2013. The registration rate of veterinary medical devices has sharply increased since 2008, and a total of 495 categories from 141 companies were registered by the end of 2013. The multi-frequency products registered for companion animals were ultrasound imaging system, x-ray system, microchip & reader, telemetry system transmitter, and hematology analyzer. The veterinary medical devices for farm animals include marker, artificial insemination catheter, injector, and ultrasound imaging system. Of these products, the multi-frequency products dominated on the veterinary medical devices market. The market size of 223 (45.0%) veterinary medical devices was estimated to be approximately 20.6 billion Won in 2013; the proportion of domestic products and imports was 56% to 44%; the proportion of domestic demand and export was 82% to 18%, respectively. This study suggested that the registration and sales of the veterinary medical devices have gradually increased as the demand of health care services got bigger in Korea.

• Journal of agriculture & life science
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• v.43 no.2
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• pp.39-46
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• 2009

Ten animal hospitals in Seoul were selected, and of which 41,305 practice in total for recent 1 year were analyzed based on international classification of disease(ICD) of WHO. Of the entire practice, prophylaxis cases accounted for 42.2%. Of the 9,376 cases of internal diseases, digestive system diseases accounted for 4,957 cases(52.9%), respiratory system diseases 1,776 cases(18.9%), circulatory system diseases 1,239 cases(13.2%), and neoplasms diseases 413 cases(4.4%), respectively. In the estate investment expenses, to be specific, rental guarantee deposit accounted for about 50% of the entire estate cost, foregift(48%), and monthly rent(2%). Dividing the income of animal hospitals into medical service, articles selling, and pet-dog beauty, medical service accounted for 71.6% of the entire sales, selling of articles 16.7%, and pet-dog beauty 11.6%. Publicity work for the animal hospital was done mostly through web sites on internet(47%), then through local advertising papers(23.5%), and through bulletins and telemarketing(11.8%). Manpower of the animal hospitals in this study was mostly composed of veterinarians(45.5%) up to about half of the entire staffs, while there was no veterinary technician who had specialized education in that area.

• Journal of Veterinary Clinics
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• v.39 no.1
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• pp.9-15
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• 2022

As more veterinary clinics become specialized with the growth of the companion animal market, an increasing number of veterinary clinics perform orthopedic surgery and use orthopedic products, some of which are defective and have side effects. Thus, the present study aimed to prepare fundamental data for the revision and development of manufacturing standards for these products in order to prevent their side effects. We conducted a survey targeting veterinary clinics as consumers and medical device companies as suppliers. Veterinary clinics were surveyed via offline and online methods; 320 clinics that offered orthopedic surgery and approximately 4,000 veterinary clinics that were registered in the Korean Veterinary Medical Association were targeted, and 153 veterinary clinics responded to the survey. The survey for medical device companies, was performed online, targeting 29 companies; 14 companies responded. The number of side effects of orthopedic products was higher in animal orthopedic products than in those for human use. Many consumers tended to suspect that side effects were caused by product defects. To resolve side effects after using orthopedic products, consumers mostly underwent reoperation. Meanwhile, some severe cases proceeded to legal disputes. Similarly, medical device companies, or the suppliers, responded that most side effects occurred in veterinary orthopedic products and that product defects and mistakes in use were the causes. As for most of the follow-up actions for side effects, these companies either reported the issue to those in charge or analyzed and resolved the issues themselves. Therefore, to develop quality products, suppliers should be provided with clear standards for the production, and information disclosure and a report system for side effects should be particularly established to gain consumers' trust regarding the safety of these products.

• Journal of Environmental Science International
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• v.21 no.6
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• pp.763-768
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• 2012

The objective of this study was undertaken to investigate changes in fatty acid profile of breast and thigh muscle of old laying hens as transferred from cage to backyard raising system and to provide basic information on using old laying hens to producers for environmental managements. Overall, percentages of unsaturated fatty acid obtained from breast and thigh muscle with cage and backyard raising system are the most abundant, followed by saturated fatty acid. For breast muscle, there were no differences (P>0.05) between cage rearing system and backyard raising system in saturated fatty acid (SFA) and mono unsaturated fatty acid (MUFA). Poly unsaturated fatty acid (PUFA) and PUFA:SFA ratios were significantly higher in backyard raising systems in comparison with cage rearing systems (P<0.05). No differences (P>0.05) were detected between both rearing systems for MUFA, PUFA, and PUFA:SFA ratios with thigh muscles. SFA in thigh muscle was significantly (P<0.05) higher in cage rearing systems compared with backyard raising systems. In conclusion, using breast and thigh muscle meats from old laying hens as functional foods or investigating impact assessment on the improvement of farm management system may serve as a good management practice to encourage producers.

• Journal of Environmental Science International
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• v.21 no.5
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• pp.647-654
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• 2012

The goal of this study was to investigate the distribution chart of management and satisfaction through Hanwoo education program and to provide fundamental data and development conformity available on the management and educational program to managers. In this study, we chose 75 managers taking part in Hanwoo education program as pre-test and applied satisfaction for education program to 33 managers randomly selected as post-test. The results of this study are as follows: First, age and academic career had a significant (P<0.05) effect on breeding size, breeding career, sales, and management methods. This may be due to the fact that managers in Hanwoo industry tended to raise academic standards and the age group moved towards young age rather than middle and old ages. However, an academic career was unaffected by sale and management methods. Second, managers who randomly selected the education program showed higher satisfaction about the program and lower or usual interest and intention in the educational environment, incidental facilities, and reviews. In conclusion, to equip the constituent parts of education program with entire propriety and an effective running system, information on breeding size and breeding career for managers in Hanwoo Industry with respect to age and academic career had to be clearly premeditated. It also needed the educational program to look at it from the standpoint of the managers.

• The Journal of Society for e-Business Studies
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• v.24 no.2
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• pp.143-163
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• 2019

The purpose of this study is to identify acceptance factors and influencing factors of respondents' adoption of smart IoT technology to companion animal health based on the integrated technology acceptance model. Based on the previous studies, we constructed the hypotheses by defining the technical factors, social factors, control variables, and mediating variables (UTAUT), and set the hypotheses between the independent variables of each factor and the dependent intention. A research model was designed to verify the relationship between variables. We developed questionnaires on the items and verified them through data collected from 494 people. As a result, product design, quality of service, product performance, and quality service of technological factors had a significant effects on performance expectancy and effort expectancy. However, product safety, product function awareness, and product price did not significantly affect performance expectancy and effort expectancy. Social influence had significant effects on cognitive effect, welfare system, and welfare facilities. In conclusion, the comparative analysis of technical factors and social factors showed that social factors have more significant effects on welfare systems and facilities.

• Proceedings of the Korea Information Processing Society Conference
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• 2017.11a
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• pp.81-84
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• 2017

본 논문은 반려동물 강아지를 위한 전용 관리 및 지역 애완동물 병원과의 연동을 통한 긴급 조치 서비스망의 구축, 반려동물 강아지를 키우는 사람들의 커뮤니티 운영을 위하여 필요한 스마트 App.과 Web Site에 관한 설계 연구이다. 먼저, 본 논문은 서론에서 기존의 반려동물 강아지의 관리 및 긴급 구조 시스템에 관련된 상표출원 동향을 조사한다. 본론으로, 본 논문은 한이음 프로젝트로서 반려동물 강아지 서비스/시스템/콘텐츠의 설계, 대학생 멘티들이 참여하는 역할분담을 연구한다. 결론적으로, 본 논문은 반려동물의 평상시 관리와 비상시의 긴급구조에 필요한 IoT기반의 스마트시스템과 Web Page, 스마트 단말기에서 작동하는 App.의 설계, 제작, 시험, 인증에 관하여 필요한 준비사항, 시스템 개발의 절차와 지식재산권, 기술문서의 작성법에 관하여 연구한다.