• Proceedings of the Korean Society of Broadcast Engineers Conference
• /
• 2009.01a
• /
• pp.250-253
• /
• 2009

This paper presents NR (No Reference) Quality assessment method for IPTV or mobile IPTV. Because No Reference quality assessment method does not access the original signal so it is suitable for the real-time streaming service. Our proposed method use decoding parameters, such as quantization parameter, motion vector, and packet loss as a major network parameter. To evaluate performance of the proposed algorithm, we carried out subjective test of video quality with the ITU-T P.910 ACR (Absolute Category Rating) method and obtained the mean opinion score (MOS) value for QVGA 180 video sequence coded by H.264/AVC encoder. Experimental results show the proposed quality metric has a high correlation (84%) to subjective quality.

• Nuclear Engineering and Technology
• /
• v.52 no.6
• /
• pp.1180-1187
• /
• 2020

A team of operators is required for nuclear power plant operation, and communication between the operators is an important aspect of the team's ability to successfully carry out tasks. It has been difficult to evaluate the quality of this communication though, and as the relationship between communication quality and team performance has yet to be clarified, it has not been applied to most human reliability analysis (HRA) methodologies. This study investigates the relationship between the quality of communication and team performance using data from a full-scope training simulator of a digital main control room (MCR). Two important characteristics of communication were considered to determine quality: each operator's ability to self-confirm the status of a given task in a digital MCR, and the type of communication, as divided into 1-way, 2-way, and 3-way between operators. To measure team performance, the concept of an unsafe act was employed, which is defined as a human error that has the potential to negatively affect plant safety. Analysis results showed that the communication quality and team performance were related to each other. With this more clearly defined relationship, the results of this study can be applied to related performance shaping factors to improve HRA.

• Proceedings of the Korea Association of Information Systems Conference
• /
• 1997.10b
• /
• pp.271-285
• /
• 1997

This paper address the issues of satisfaction factors to measure the service quality in computer communication service users. In order to develope a satisfaction factors' model, we study appropriate quality factors of the service through the focus group interviews with service users, and surveys the quality levels that users have felt in services. It also analyzes the relationship between the user's quality level and the quality factors by the statistical analyses. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication service areas. That model shows that most users are interested in the fare for use. Use-fare factor is the most powerful one to the satisfaction model. Second one is usefulness, next is correctness. But connect-status factor is the only negative one. Most users think that its factor is in the way of fluent communication. So to keep the competitiveness in the PC communication service, the sixth negative factor should be modified as soon as possible.

• Journal of Distribution Science
• /
• v.16 no.7
• /
• pp.17-24
• /
• 2018

Purpose - This study focuses on the quality of nonverbal communication by the flight attendants at the airline, and the factors that contribute to improve customer behavior, thereby providing positive implications for corporate management. Research, design, data, and methodology - For the empirical analysis of this study, reliability analysis and frequency analysis were conducted. T-test and ANOVA analyses were performed. In addition, the effects of nonverbal communication have on customer behavior have regressed analysis. The collected data was empirical suing the SPSS Win 18.0. Results - Among the non-verbal communication qualities were found to significantly influence customer attitudes, and demographic differences in airline flight attendants were also shown to influence their perceptions. Empirical analysis revealed significant differences in demographic characteristics between gender, age and airlines used. Conclusions - All of the non-verbal communication's attributes were found to significantly impact customer attitude. It is used to train the importance of nonverbal communication quality for the role of cabin crew members and to enhance the loyalty of the customers to Airline. This study identifies the relationship between the impact of non-verbal communication quality on customer attitudes and implies the importance of non-verbal communication quality for airline flight attendants. Also, this study suggests that there is a close mechanism between the nonverbal communication and the customer attitudes to airlines.

• Journal of Families and Better Life
• /
• v.30 no.4
• /
• pp.25-35
• /
• 2012

The purpose of this study is to find out influence the difference between expected marital life and actual martial life and communication between husband and wife have on their quality of life among couples who have less than 5 years of their married life. 276 questionnaires were used for 138 couples who have less than 5 years of marital life living in D city. Technical statistic analysis, t-test, correlation analysis, and regression analysis were conducted to analyze the data using SPSS WIN 18.0. The research results are as the followings. Verbal communication showed to have influence on husband's quality of life whereas difference between expected marital life and actual martial life as well as verbal communication have influence on wife's quality of life. Therefore, it is recommended that a program needs to be developed to promote efficient communication between husband and wife raising their quality of life and they should not expect unrealistic marital life and think about the meaning of marriage deeply before getting married.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.26 no.7A
• /
• pp.1275-1283
• /
• 2001

The purpose of this paper is to test whether prices of mobile communication service reflect their varying degrees of call quality, controlling for other service attributes. As, in fact, service is intangible goods difficult to measure its value, this paper makes use of econometric model, hedonic price analysis. Hedonic price analysis, has ever been applied in public or environmental economics, is employed and produces estimates of the prices (or the contributions toward the total price) for each characteristic. This paper applied hedonic technique to the value measurement of a service property for the use of Korean mobile communication. This paper uses actual transaction prices of mobile communication service to determine whether or not the market functions in pricing call quality of mobile communication service. Finally, this show that the willingness to pay of consumer increases as call quality increases and so market makes prices on call qualities. Thus, major concern in this paper is about value measurement o service quality, and also suggest of the possibility to determine call quality value (or price) of mobile communication service.

• The Journal of Asian Finance, Economics and Business
• /
• v.8 no.3
• /
• pp.1267-1274
• /
• 2021

This study aims to analyze the effect of corporate communication and service quality on loyalty mediating satisfaction. The population of this study is 384 Islamic bank customers in North Sumatra. This research is quantitative research using the survey method. The number of research samples was 384 customers. Characteristics of this research sample were (1) Savings customers who actively carried out transactions in Islamic banks (2) Savings customers who had used bank services for at least 1 year (3) Savings customers who used services directly and individually. The data analysis technique used in this study was the Partial Least Squares-Structural Equation Model (SEM-PLS) analysis technique, using Warp-PLS 3.0 software. This study investigates the largest Islamic banks in North Sumatra, namely Bank Syariah Mandiri, Bank BNI Syariah, and Bank BRI Syariah. The results show that company communication has a positive and significant effect on satisfaction, service quality has a positive and significant effect on satisfaction, company communication has a positive and significant effect on loyalty, service quality has a positive and significant effect on loyalty, satisfaction has a positive and significant effect on loyalty. There is also a significant effect of satisfaction on the relationship between company communication and loyalty, and the relationship between service quality and loyalty. This study contributes to Islamic banking to increase customer loyalty.

• Speech Sciences
• /
• v.6
• /
• pp.163-179
• /
• 1999

For the set up, management and repair of a mobile communication system, continuous estimation of speech quality is required. Speech quality measurement can be conducted by listener's judgement in a subjective test such as MOS (Mean Opinion Score) test. However, this method is laborious, expensive and time-consuming, it is advisable to predict subjective speech quality via objective measures. This paper presents a robust objective speech quality measure, PLP-CMS (Perceptual Linear Predictive-Cepstral Mean Subtraction), which can predict subjective speech quality in mobile communication systems. PLP-CMS has a high correlation with subjective quality owing to PLP (Perceptual Linear Predictive) analysis and shows a robust performance not being influenced by PSTN (Public Switched Telephone Network) channel effects due to CMS (Cepstral Mean Subtraction). To prove the performance of our proposed algorithm, we carried out subjective and objective quality estimation on speech samples which are variously distorted in a real mobile communication system. As a result, we demonstrated that PLP-CMS has a higher correlation with subjective quality than PSQM (Perceptual Speech Quality Measure) and PLP-CD (Perceptual Linear Predictive-Cepstral Distance).

• Journal of the Korean Home Economics Association
• /
• v.44 no.2 s.216
• /
• pp.113-126
• /
• 2006

This study aimed to examine the relationship between sexual communication and marital quality. Study data were collected from structured questionnaires completed by 695 married men and women aged in their 30s and 40s. The major results were as follows. For the interaction coordination and postsexual interaction, there were significant differences between men and women, in that men had more interaction coordination and postsexual interaction than women. The results show the stereotype of sexuality in Korean society that men should be more active, and assertive while women should be passive and dependent. For both men and women, those who had more dyadic sexual communication, more interaction coordination, and more postsexual interaction had a higher level of marital quality. That is, sexual communication can function significantly in increasing marital quality. The study results suggest the necessity of training to improve sexual communication skills. For example, in educational programs for couple enrichment, it will be useful to include skills such as expressing ones' desire, affect, and feelings explicitly.

• Proceedings of the IEEK Conference
• /
• 2007.07a
• /
• pp.333-334
• /
• 2007

The proposed scheme provides a scheme to preview the whole image contents of low quality JPEG coded image without license and to select image quality as required. Therefore, users can confirm the image contents from low quality image without paying for previewing it and then, can see the best quality image by paying for the additional qualify of the image. The proposed scheme in this paper can be able to provide quality graded services as requested as well as protecting environment of intellectual property of digital contents.