• 한국실내디자인학회논문집
• /
• 제19권5호
• /
• pp.75-82
• /
• 2010

The aim of study is examining the marketing strategies and analyzes space design which is reflected marketing strategy and design elements by coffee shop chains. For the purpose, field survey and the questionnaire survey are conducted in coffee shop chains in Myeong-dong in Seoul. The results of the questionnaire survey are analyzed through SPSS 18.0 program and these results compare with the field survey. The result of analysis were as follows; 1) The company have to plan the coffee shop chains which were reflected by consumer opinion. 2) The coffee shop chains have to plan independent atmosphere space for take out consumers. 3) The coffee shop chains have to consider suitable design elements according to condition of lease, an area and position. 4) The coffee shop chains have to have design marketing strategies which were reflected by space, furniture, color and lighting. 5) Companies should communicate with consumers actively.

• 한국프랜차이즈경영연구
• /
• 제8권1호
• /
• pp.43-53
• /
• 2017

Purpose - The coffee market in Korea has been dramatically developed and coffee chains dominate the Korean coffee market recently. Customer's perceived value is one of the marketing tools to get competitive advantages of coffee chains, and plays a critical role to study on coffee franchise industry. Thus, this study is to identify the effect of customer's perceived value (price, brand, service, and quality) on revisit intentions and word-of-mouth(WOM). Research design, data. and methodology - Customer's perceived values consists of four dimensions. 253 samples of 320 were used for data analyses excluding unusable responses. The data were analyzed with SPSS 21.0 and SmartPLS 3.0. Result - First, customer's perceived brand value and service value have a significant, positive effect on revisit intentions. Second, Price value and brand value have a positive influence on WOM. Third, gender difference plays a moderating role in the relationship between brand value and price value and WOM, and between brand value and revisit intentions. Conclusions - Males tend to focus more on their perceived brand value of coffee shops for revisit and recommendation, otherwise females consider price value to give an advice to others. Based on the results of this study, the marketers of coffee chains can develop effective strategies regarding gender difference as well.

• 디지털융복합연구
• /
• 제15권3호
• /
• pp.87-98
• /
• 2017

커피 전문점 시장이 치열해지면서 커피 전문점들이 고객과의 관계를 형성하고 지속적 구매를 유도하는 것이 점점 중요해지고 있다. 그래서 커피 전문점 고객들은 재구매 의사 결정에 대한 이해를 통해 고객들에게 차별화된 서비스 및 마케팅 전략을 수립해야한다. 본 연구에서는 고객들의 재구매 의도를 형성하는 주요 요인으로 고객 만족, 인지된 전환 비용, 후회를 고려하였다. 특히 커피 전문점의 후회 경험이 소비자들의 재구매 의사 결정에 미치는 영향을 살펴보고자 하였다. 또한, 커피 전문점 선택 속성으로 커피 품질, 물리적 환경 품질, 서비스 인카운터 행동, 브랜드 신뢰를 고려하였으며, 이 선택 속성들이 고객 만족과 인지된 전환 비용에 미치는 영향을 살펴보았다. 제연구 분석 결과, 고객 만족과 인지된 전환 비용은 재구매 의도에 긍정적으로 유의한 영향을 미쳤지만, 후회는 재구매 의도에 부정적으로 유의한 영향을 미쳤다. 커피 품질과 물리적 환경 품질은 고객 만족과 인지된 전환 비용 모두 유의한 영향을 미치지 못했다. 서비스 인카운터 행동은 인지된 전환 비용에만 유의한 영향을 미쳤고, 브랜드 신뢰는 고객 만족과 인지된 전환 비용 모두에 유의한 영향을 미쳤다.

• 디지털융복합연구
• /
• 제15권9호
• /
• pp.137-146
• /
• 2017

본 연구에서는 커피전문점의 애플리케이션 특성이 고객들의 재구매 의사 결정에 미치는 영향을 살펴보았다. 커피품질, 서비스 품질, 물리적 환경을 커피 전문점의 주요 서비스 품질로 고려하였고, 개인화, 유용성, 경제성, 편리함을 애플리케이션의 주요 특성으로 고려하였다. 이 애플리케이션 특성은 고객 만족과 재구매 의도 사이를 조절하는 역할을 담당할 것으로 예상하였다. 커피 전문점에 자주 방문하면서 관련 매장 애플리케이션을 가지고 있는 382명 을 대상으로 연구 모형을 검증하였으며, PLS를 활용하여 연구 모형을 분석하였다. 제안한 연구 모형은 고객 만족 분산의 48.1%를 설명하였고, 재구매 의도 분산의 41.6%를 설명하였다. 분석 결과, 개인화와 편리함은 고객들의 재구매 의사 결정에 유의한 조절 효과를 보였다. 커피 품질과 물리적 환경은 고객 만족에 유의한 영향을 미쳤지만, 서비스 품질은 고객 만족에 유의한 영향을 미치지 못했다. 브랜드 이미지는 고객 만족과 재구매 의도에 유의한 영향을 미쳤다.

• 한국경제지리학회지
• /
• 제19권2호
• /
• pp.399-416
• /
• 2016

본 연구의 목적은 베트남 커피변경지역이 글로벌 가치사슬에 통합되는 과정에서 나타나는 가치의 전유 및 실현관계를 고찰하고, 공유가치창출에 대한 지속가능한 커피 글로벌 가치사슬의 의미를 분석하고자 한다. 최근 베트남의 대표적 커피 변경지역인 닥락성은 일반 커피생산의 착취적 가치사슬에서 인증 커피 생산에 따른 공유가치사슬로의 전환을 경험하였다. 이와 같은 전환은 글로벌 가치사슬에서 지역의 교섭력과 경쟁우위를 강화시킴으로써 지속적인 가치 창출을 수반할 수 있을 것으로 기대되었다. 그러나 실질적으로 농가, 중개인, 외국 가공업체와 같은 지역 이해관계자간 이윤 분배의 위계성이 더욱 심화되는 현상이 나타났다. 이와 같은 현상의 원인은 크게 두 가지 측면에서 나타났다. 첫째, 다국적기업, 중개인, 농가 간 전속관계의 형성은 이해관계자에게 안정적인 시장을 확보해 주었지만, 다국적 기업이 전속 커피 중개인을 통해 농가를 간접적으로 통제함으로써 이해관계자 간 위계가 더욱 심화되었다. 둘째, 공유가치창출의 명목으로 농가로 전가된 사회적 및 생태적 비용이 농가의 경제적 이윤 획득을 악화시킨 반면에 다국적기업으로의 비대칭적이고 위계적인 이윤 분배를 가져왔다. 그 결과, 닥락성에 보다 위계적이고 종속적인 글로벌 가치사슬이 형성되었다.

• 유통과학연구
• /
• 제19권9호
• /
• pp.29-39
• /
• 2021

Purpose: Nowadays, café shop chains are becoming a trend and growing rapidly in Vietnam. There are numerous people who spend their time in cafes and this has become part of the current lifestyle. Therefore, cafe chains owners compete in offering new cafe concepts to attract customers and deliver their values to customers effectively. To gain competitiveness and attractiveness, a cafe must possess an interesting servicescape and provide a good impression toward customers in a cafe. Therefore, this study is to evaluate the role of servicescape as an antecedent to service quality and behavioral intentions in the Vietnam market. Research design, data, and methodology: The study was conducted through survey questionnaires who had used the service at coffee shop chains in cities of Vietnam. We apply the PLS-SEM method to analyze data and test hypotheses. Results: Servicescape is a second-order construct including hygiene, space, ambiance, design, and equipment. Servicescape also impacts directly on overall service quality, employee service quality, and behavioral intention. Conclusions: Servicescape plays a role as an antecedent for service quality and behavioral intention. Therefore, it confirms the importance of managing servicescape in order to deliver more value to customers through improving service quality so that enhance intention to return to use services in coffee shop chains.

• 한국조리학회지
• /
• 제23권4호
• /
• pp.144-162
• /
• 2017

This research utilized integrated package program of PASW Statistics 18.0 and AMOS 22.0 to analyze how the influence of service quality factor of coffee chains affects customer satisfaction and intention of customer behavior. The utilized statistics techniques were frequency analysis, exploratory, confirmatory factor analysis, covariance structure analysis, multiple group structure equation model analysis, etc. As a result of hypothesis verification, first of all, it was verified that the service quality factor of coffee chains affected positive (+) effect on service justice. Second, it was verified that the service justice affected positive (+) effect on customer satisfaction. To see it detailed, it is possible to see that all factors, perception of interactive justice, distributive justice, procedural justice, were adopted as the case of affecting service satisfaction (p<.001). Third, it was verified that among the circumstances that service quality affected to satisfaction, justice played a role as intermediary role. Fourth, it was verified that service satisfaction affected positive (+) effect on customer satisfaction, finally, the influence that customer satisfaction affecting behavioral intention has no effect on behavioral intention by brands of domestic or abroad.

• 유통과학연구
• /
• 제20권5호
• /
• pp.105-117
• /
• 2022

Purpose: This research investigates ready-to-drink (RTD) coffee. Although the RTD coffee market is growing competitively, few studies have examined behavioral re-intention or repurchase intention in the context of this industry. Therefore, the objective of this study was to explore factors affecting the behavioral re-intention to purchase RTD coffee. Research design, data and methodology: Using the theory of planned behavior (TPB) as the underpinning theoretical framework, this study hypothesized that behavioral re-intention to purchase RTD coffee is influenced by the variables of the TPB and additional variables. A mixed-method research design was applied, starting with qualitative in-depth interviews and followed by a quantitative method. Data were collected using an online survey of coffee lovers. Multiple linear regression (MLR) was used to assess the hypothesized relationships in the proposed conceptual framework. Results: The results reveal that content sensory attribute beliefs are the strongest positive predictor of behavioral re-intention in Thailand, followed by perceived utilitarian value. In contrast, price signaling was negatively related to behavioral re-intention. Conclusions: The findings can help food and beverage companies to develop new coffee product lines to gain more market share, create integrated marketing communications to build brand awareness, and manage distribution channels and the supply chain.

• 대한치과교정학회지
• /
• 제54권3호
• /
• pp.153-159
• /
• 2024

Objective: This study aimed to assess the effects of commonly consumed hot drinks on the force decay of orthodontic elastomeric chains. Methods: This in vitro experimental study evaluated 375 pieces of elastomeric chains with six rings placed on a jig. Four rings were stretched by 23.5 mm corresponding to the approximate distance between the canine and the second premolar. Fifteen pieces served as reference samples at time zero, and 360 pieces were randomized into four groups: control, hot water, hot tea, and hot coffee. Each group was further divided into six subgroups (n = 15) according to the different exposure periods. The specimens in the experimental groups were exposed to the respective solutions at 65.5℃ four times per day for 90 seconds at 5-second intervals. The control group was exposed to artificial saliva at 37℃. The force decay of the samples was measured at 1, 2, 7, 14, 21, and 28 days using a universal testing machine. Data were analyzed using repeated-measures analysis of variance. Results: Maximum force decay occurred on day 1 in all groups. The minimum force was recorded in the control group, followed by the tea, coffee, and hot water groups on day 1. At the other time points, the minimum force was observed in the tea group, followed by the control, coffee, and hot water groups. Conclusions: Patients can consume hot drinks without concern about any adverse effect on force decay of the orthodontic elastomeric chains.

• 한국식품조리과학회지
• /
• 제23권6호
• /
• pp.839-847
• /
• 2007

The aims of this study were twofold: i) to investigate changes in the sensory characteristics and consumer preference of diluted espresso drinks according to different dilution rates; ii) to compare the physicochemical characteristics between diluted espresso coffees, using the preferred coffee of this study and commercial products from coffee shop chains. Descriptive analysis using a 15 cm line scale, and a consumer preference test were carried out by 6 trained panelist,; and 50 consumers (F=39, M=11), respectively. Appearance (transparent, black), odor (bitter, rich), taste (bitter, burnt, astringent, umami, sour), and mouth-feel (aftertaste, body, coarseness, oily, roughness, soft-swallowing) were significantly different among the 3-, 5-, 7-, 9-, and 11-times dilution rates. In particular, the sensory characteristics associated with mouth-feel showed obvious differences with the dilution rates. In the consumer preference test, the 9-times diluted espresso had the highest preference, whereas the 3-times diluted espresso showed the lowest preference. Moreover, the 9-times diluted espresso demonstrated similar physicochemical characteristics such as pH, sugar content, and total solid content to those of the commercial diluted espresso drinks from coffee shop chains. In conclusion, the sensory characteristics and consumer preference of the diluted espressos were influenced by the dilution rates.