• Knowledge Management Research
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• v.23 no.3
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• pp.173-192
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• 2022

This study discusses whether digital literacy of Chinese white-collar workers influences informal learning and investigates the moderating effect of incentives on the relationship between digital literacy and informal learning. The aim of the research is twofold. First, it attempts to determine whether digital literacy of white-collar employees has a positive correlation with informal learning. The study further examines whether incentives from companies-material and non-material-have a moderating effect on the relationship between digital literacy of white-collar employees and informal learning. The ability to handle ICT devices and to utilize information both indicate positive correlations with knowledge acquisition through job performance, cultivation of self-development ability, and learning. Signficantly, the material and non-material incentives had a moderating effect only on the relationship between the ability to utilize information and knowledge acquisition through job performance, which was not revealed in other relationships. Overall, the findings may have practical implications of analysis to hire and train workers in Chinese companies and to design compensation schemes for corporate incentives.