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A Comparative Study on the Methods for Weighting the Dimensions of Customer Satisfaction with Importance Perceived by Customers (고객만족도 조사도구의 차원별 가중치 부여방법 비교)

  • Kang, Myunggeun;Cho, Woohyun;Lee, Sunhee;Choi, Kuison;Mooon, Kitae
    • Quality Improvement in Health Care
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    • v.7 no.2
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    • pp.230-242
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    • 2000
  • Background : The measuring instruments for customer satisfaction in hospitals are often composed of some dimensions reflecting the conceptive complexity of them. Then, overall satisfaction would be expected to be equal the 'weighted' sum of scores by dimensions because the importance rated by customers may be different across the dimensions. But the issue of how to weight the dimensions with importance is not yet solved. We examined 3 sets of weighting methods as to make effect on predictive power against overall satisfaction. Methods : We conducted a survey included 483 subjects who had visited or admitted to a university hospital, using the short form questionnaire being developed by The Korean Society of Quality Assurance in Health Care for out-patient and in-patient. By using a multiple linear regression model, we compared among changes of explanatory powers against overall satisfaction as dependent variable after weighting 4 dimensions of the survey questionnaire as independent variables with importance scores of dimensions perceived by consumers. And we compared the feasibility of each weighting, methods by checking missing cases. Results : There were no weighting methods increasing the explanatory power after applying them. The method of absolute scoring was found higher explanatory-power than others, but this finding had no statistical significance. Regarding the number of missing value, method of absolutely scoring had the least cases. Conclusion : Our findings suggested that weighting the dimensions with importance might have little significance in the cases of scales having items highly correlated, such as consumers' satisfaction. Though asking with items to be answered absolutely, customers might be rating relatively in some degree and this method produced least missing cases. Considering these points, in the cases when weighting the dimensions with importance would be required, we suggest that weighting method by absolute scoring might be better than others.

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A Study on the Diet Items of American Bullfrog (Lithobates catesbeianus) in Ga-hang Wetland, Korea (가항늪에 서식하는 황소개구리(Lithobates catesbeianus)의 먹이원 분석 연구)

  • Park, Chang-Deuk;Lee, Chang-Woo;Lim, Jeong-Cheol;Yang, Byeong-Gug;Lee, Jeong-Hyun
    • Korean Journal of Environment and Ecology
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    • v.32 no.1
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    • pp.55-65
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    • 2018
  • This study was conducted to clarify diet items and predatory behavior of American bullfrog (Lithobates catesbeianus) according to the sex, maturity and season from April to September 2014 at Gahang wetland of Changnyeong-gun, Gyeongsangnamdo province, Korea. We examined the stomach contents of L. catesbeianus using a gastrectomy technique and identified the contents to a genus or species. The examination showed that large and heavy individual of L. catesbeianus fed on larger amounts of food. However, there were no statistically significant differences in predation amount according to the sex and maturity of L. catesbeianus. The main diet item of during the study period was mostly Insecta (average population rate of 65.5%), followed by Crustacea (13.5%) and Gastropoda (7.9%). The most preferred diet item of L. catesbeianus was Muljarus japonicus. Surprisingly, L. catesbeianus also foraged Parus major, Apodemus agrarius, and Crocidura lasiura. Ths findings showed that L. catesbeianus directly disturbed the wetland ecosystem. We expect the results will be the important reference data for checking the impact of L. catesbeianus, which is designated as invasive species by the Ministry of Environment, on wetland ecosystem.

Optimum Allocation Modelling of Rural Facilities by Decision-Making Technique - With Special Reference to Agricultural-cum-Industrial Complex- (의사결정기법을 이용한 농촌지역시설 적정입지선정 모델 - 농공단지를 중심으로 -)

  • Choe, Su-Myeong;Kim, Yeong-Ju;Hwang, Han-Cheol
    • Journal of Korean Society of Rural Planning
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    • v.4 no.1
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    • pp.98-107
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    • 1998
  • For efficient development of rural facilities, choice of their optimum locations would be an important issue, however, existing research works concentrated much more an allocation policy of urban industrial complex and public facilities than rural ones. In this study, because agricultural-cum-industrial complex has been the most widely developed representative one of rural facilities, it was selected as a case study facility. As a pre-study to system development, existing governmental location-decision system was checked and interviewing survey carried out to find out on-spot problems. And, being based on literature review and survey analysis results, 4-step optimum locational decision model was developed , formulation of locational goal system, ranking tabulation on components, determination of significance values of components, calculation of component scores. Finally, through the case study works on 3 sites, system applicability was checked, Considering together the simplicity problem of existing guidelines and the interviewing survey results favoring the diversified viewpoints, it would be necessary to develop multifaceted support system for locational decision making. 3-tier classification steps from the higher, middle to lower one were used and their underpinning viewpoints were sorted as on regional development, entrepreneurship, spatial rationality, from which a tentative locational goal system was formulated. Through the expert group checking, final locational goal system was determined having 3 of the higher classification items, 7 of the middle ones, 23 of the lower ogles. For ranking tabulation, 3 types of ranking criteria were arranged which were based on statistical analysis using mean and standard deviation(Type I ), its existence or not 1 good or not(Type E ), and the others(Type E ). From the significance evaluation results, regional development and entrepreneurship aspects were valued much higher than spatial rationality aspect. And, in the middle step, items as spread effects of regional economy, accessibility and social potentialities were highly valued while infrastructural development level and natural condition being low. The application results of the system to 3 case study total. However, the detailed ones differed among study the influencing effects on regional economy, and contrast greater the infrastructural development level. Conclusively, final evaluation values well represented the characteristics of each area. If this system be complemented and applied comprehensively by the successive studies, it would be developed to a general model of locational decision supporting system for rural facilities.

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Validity and Reliability of a Korean Version of Nurse Clinical Reasoning Competence Scale (한국어판 간호사 임상적 추론 역량 척도의 타당도와 신뢰도)

  • Joung, Jaewon;Han, Jeong Won
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.4
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    • pp.304-310
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    • 2017
  • This study is a methodological research study that tests the validity and reliability of the NCRC (Nurse Clinical Reasoning Competence scale), an instrument developed by Liou and his colleagues as the basic data for enhancing the clinical reasoning competence of nurses, by translating it into Korean and checking the similarity of the sentence structure and meaning (between the two versions?). This study verified its validity and reliability by examining 166 nurses working in four tertiary hospitals located in Seoul and Busan. An analysis of the content validity by experts showed that all of the items have a content validity higher than CVI 0.8. From the exploratory and confirmatory factor analysis, it was found that the instrument includes a total of 15 items consisting of one factor. In addition, the correlation with the Korean version of the Nurse Clinical Reasoning Competence scale is confirmed to test the concurrent validity, by using a measurement tool of nurses' critical thinking dispositions and clinical decision-making abilities (correlation coefficient =.55-.64(p<.001) and Cronbach's ${\alpha}=.93$). Thus, the Korean version of the NCRC may be a useful instrument for evaluating the clinical reasoning competence of Korean nurses and providing the basic data for assessing their clinical reasoning competence and developing their promotion strategies.

An Evaluation of Learning Community by using CIPP model: Focused on the case of a tutoring program in the university (CIPP모형을 활용한 학습공동체 평가: 대학 튜터링 프로그램 사례를 중심으로)

  • Kim, Mijin;Lee, Jung-A
    • Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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    • v.7 no.5
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    • pp.369-379
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    • 2017
  • The purpose of this study was to improve an university tutoring program qualitatively, evaluating and analyzing the case of tutoring program that students attended in order to strengthen their learning competences through CIPP(Context-Input-Process-Product). To do this, a tutoring survey with satisfaction survey was carried out for 90 students who participated in the final reporting meeting among those who joined the tutoring program at the second semester of 2016 year at the B university. In addition, a tutor interim checking workshop was held for the 49 tutors and qualitative analyses were carried out on the reflection papers submitted by students who were involved in the tutoring program. Tutoring program assessments were carried out in terms of several steps and their view points. They were the necessity of tutoring program for the context evaluation, the appropriacy of human-material resources and program planning for the input evaluation, the teaching and learning activity for the process evaluation and the influence, effectiveness, sustainability, transferability for the product evaluation. Survey results showed that the average scores were presented 4.05 for the context evaluation, 3.88 for the input evaluation, 4.08 for the process evaluation and 3.92 for the product evaluation respectively. Similar analysis results were represented from the tutor workshops and the reflection paper analysis results. Learners were satisfied with all the evaluation items, scoring more than the average level. However, it was necessary for the evaluation items that were rated low range to improve the program through detail modification plans.

A Study on the Awareness of Female-Consumers for Nutrition Labeling System (영양표시 제도에 대한 여성소비자 인식에 관한 연구)

  • Joo, Na-Mi;Yoon, Ji-Young;Kim, Ok-Sun;Park, Sang-Hyun;Ko, Young-Joo;Kim, Ji-Youn
    • Journal of the Korean Society of Food Culture
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    • v.21 no.2
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    • pp.209-215
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    • 2006
  • This study had carried out to investigate the usage status of customer, the positive effects and problems, and the most important items of the nutrition labeling at purchasing the food etc. on the current nutrition labeling system in order to establish the customer-centric nutrition labeling system. Survey was carried out by questionnaire method that is targeted on adult female above 20 years old in Seoul and Kyeongnam area from May to June, 2004. For the experience of checking the nutrition label of the processed domestic and imported processed food, 82% and 75.4% of the respondents were replied 'have checked' respectively. For the positive effects due to enforcement of the nutrition labeling system, the respondents agreed highly with 'easy to compare with other products' and 'improve the products quality'. For the problems of the nutrition labeling system, the respondents agreed highly with 'different criteria for each product' and 'incendiary purchasing due to false or exaggerated labeling', and gave the higher scale for the positive effects than the problems relatively. For the necessity of the nutrition labeling system, 96.2% of the respondents were replied 'necessary', and it was indicated a significant difference on age and marital status(p<.01). For the price rising due to enforcement of the nutrition labeling system, 55.2% of respondents agreed, and it was indicated a very significant difference on age and monthly income(p<.001). For the most important nutrition labeling items at purchasing the food, the respondents were replied 'total calorie' on most of the food, and in addition, they checked carefully the lipid, cholesterol, protein, Ca, and Fe.

Design of Comprehensive Security Vulnerability Analysis System through Efficient Inspection Method according to Necessity of Upgrading System Vulnerability (시스템 취약점 개선의 필요성에 따른 효율적인 점검 방법을 통한 종합 보안 취약성 분석 시스템 설계)

  • Min, So-Yeon;Jung, Chan-Suk;Lee, Kwang-Hyong;Cho, Eun-Sook;Yoon, Tae-Bok;You, Seung-Ho
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.7
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    • pp.1-8
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    • 2017
  • As the IT environment becomes more sophisticated, various threats and their associated serious risks are increasing. Threats such as DDoS attacks, malware, worms, and APT attacks can be a very serious risk to enterprises and must be efficiently managed in a timely manner. Therefore, the government has designated the important system as the main information communication infrastructure in consideration of the impact on the national security and the economic society according to the 'Information and Communication Infrastructure Protection Act', which, in particular, protects the main information communication infrastructure from cyber infringement. In addition, it conducts management supervision such as analysis and evaluation of vulnerability, establishment of protection measures, implementation of protection measures, and distribution of technology guides. Even now, security consulting is proceeding on the basis of 'Guidance for Evaluation of Technical Vulnerability Analysis of Major IT Infrastructure Facilities'. There are neglected inspection items in the applied items, and the vulnerability of APT attack, malicious code, and risk are present issues that are neglected. In order to eliminate the actual security risk, the security manager has arranged the inspection and ordered the special company. In other words, it is difficult to check against current hacking or vulnerability through current system vulnerability checking method. In this paper, we propose an efficient method for extracting diagnostic data regarding the necessity of upgrading system vulnerability check, a check item that does not reflect recent trends, a technical check case for latest intrusion technique, a related study on security threats and requirements. Based on this, we investigate the security vulnerability management system and vulnerability list of domestic and foreign countries, propose effective security vulnerability management system, and propose further study to improve overseas vulnerability diagnosis items so that they can be related to domestic vulnerability items.

Evaluation for Importance and Performance of Sanitary Characteristics by Bakers in Busan (부산지역 제과제빵종사자의 위생요인에 대한 중요도와 수행도 평가)

  • Kim, So-Hee
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.39 no.4
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    • pp.602-612
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    • 2010
  • This study was conducted to investigate the state of hygiene education aimed for by bakers, and the evaluations of the importance and the performance concerning sanitary characteristics by the bakers. The questionnaires were administered to 186 bakers in Busan and the data evaluated by 5 scales method of Likert were statistically analyzed. 20.4% of bakers have not received hygiene education. Only 32.8% of bakers have experienced hygiene education regularly. The more the bakers were educated, the more they practiced the contents of hygiene education. The major reason of education unfulfilment was due to insufficient equipments and facilities. The scores of the hygienic performance of educated bakers were significantly (p<0.05) higher than those of uneducated bakers in food sanitation, especially for sanitary characteristics on inspection, pre-preparation and distribution. The mean scores of the importance and the performance evaluated by bakers were 4.05/5.00 and 3.76/5.00, respectively. The bakers assessed the highest scores on the importance and the performance of personal hygiene. The gap score was -0.30 between the importance and the performance for sanitary characteristics. The baker recognized that sanitary management was not performed as much as they recognized its importance. The importance and the performance grid of bakers revealed that the items of checking the certification for the origin of new food ingredient, inspecting deliveries as quickly as possible, separation between preparing and breading time, thawing frozen food under running tap water/in refrigerator, separating disposal gloves and utensils by the purpose, putting products in cleaned and sterilized utensils, letting consumes know the expiration date of products, preventing a rubber hose from being left on the kitchen floor, checking insect nets frequently and so on showed lower scores compared to the mean scores of the importance and the performance. The levels of the hygienic performance by bakers were positively correlated (p<0.01) with the recognitions of the importance on sanitary characteristics. These results might provide basic data for hygienic training and play a role on the improvement of the sanitary management in bakery.

An Empirical Study on Improvement model for Measuring of Project Similarity (과제 유사도 측정 개선모형에 관한 실증적 연구)

  • Jung, Ok-Nam;Rhew, Sung-Yul;Kim, Jong-Bae
    • Journal of Digital Contents Society
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    • v.12 no.4
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    • pp.457-465
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    • 2011
  • The annual R&D investment in Korea increased by an average of 12.2percent during the last 5 years. Therefore, prevention of duplicate projects being performed became an important factor in promoting the efficiency of R&D investment and the originality of R&D projects. On measuring the similarity of projects, the measurement model used to estimate the accuracy of the similarity is crucial. In this paper, we propose an advanced measurement model on checking the similarity of R&D projects for promoting the efficiency of R&D investment. The proposed model is made up of the following steps for the model measurement, sampling and analyzing. During the sampling step, we append the abstract of R&D reports on the search engine based on document vector. We then measure the similarity on projects to use research title network which is consists of the compound keyword and the weight of items on during the analysis. The proposed method improved the accuracy for measuring the similarity of projects by an average of 0.19 over the existing search engine and by 9.25 over the simple keyword search on R&D projects. On searching the similarity with the appending conditions and high sampling, it improved the accuracy of measuring the similarity of R&D projects.

A Validation Study of the Measure of Constructs Underlying Perfectionism-Korean version (M-CUP-K) (한국어판 완벽주의 구성 척도의 표준화 연구)

  • Cheon, Jooah;Kang, Jee In;Namkoong, Kee;Kim, Hae Won;Sohn, Sung Yun;Kim, Se Joo
    • Anxiety and mood
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    • v.12 no.2
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    • pp.103-112
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    • 2016
  • Objective : This study was conducted to examine the reliability and validity of the Measure of Constructs Underlying Perfectionism-Korean version (M-CUP-K). Methods : Two hundred and six normal subjects completed a battery of measures including M-CUP-K, Frost Multidimensional Perfectionism Scale-Korean version (FMPS-K), and Beck Depression Inventory (BDI). Psychometric properties of the M-CUP-K were analyzed. Results : The principal component analysis for construct validity resulted in 56 items composed of 6 factors (factor 1 : Dissatisfaction-Reactivity to Mistakes; factor 2 : Order-Details and Checking ; factor 3 : Satisfaction ; factor 4 : High standards ; factor 5 : Perceived Pressure from Others-Perfectionism toward Others ; factor 6 : Black and White Thinking about Tasks and Activities), compared to the original version. The M-CUP-K total and subscale scores were more strongly correlated with those of the other perfectionism-specific measure, FMPS-K, with a correlation of 0.822 (convergent validity) than with those of the nonspecific depression measure (discriminant validity). The Cronbach's ${\alpha}$ value for internal consistency of M-CUP-K was in an excellent range (r=0.872-0.935). The test-retest reliability for external validity suggested a good temporal stability with a total score correlation of 0.827. Conclusion : This study revealed that the M-CUP-K has good reliability and validity. Therefore, the M-CUP-K can be used as a promising measure of perfectionism in Korea.

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