• Title/Summary/Keyword: Characteristics of Service-offer

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A SOA based Framework Using AOP for Reliable Service Applications (AOP를 이용한 신뢰성 있는 서비스 어플리케이션의 SOA 기반 프레임워크)

  • Kim, Eun-Sun;Lee, Jae-Jeong;Lee, Byung-Jeong
    • Journal of Information Technology Services
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    • v.10 no.2
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    • pp.223-234
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    • 2011
  • Loosely coupled properties of SOA(Service Oriented Architecture) services do not guarantee that service applications always work properly. Service errors may also influence other services of SOA. These characteristics adversely affect software reliability. Therefore, it is a challenge to effectively manage system change and errors for operating services normally. In this study, we propose a SOA based framework using AOP(Aspect Oriented Programming) for reliable service applications. AOP provides a way to manipulate cross-cutting concerns such as logging, security and reliability and these concerns can be added to applications through weaving process. We define a service specification and an aspect specification for this framework. This framework also includes service provider, requester, repository, platform, manager, and aspect weaver to handle changes and exceptions of applications. Independent Exception Handler is stored to exhibited external Aspect Service Repository. When exception happened, Exception Handler is linked dynamically according to aspect rule that is defined in aspect specification and offer function that handle exception alternate suitable service in systematic error situation. By separating cross-cutting concerns independently, we expect that developer can concentrate on core service implementation and reusability, understanding, maintainability increase. Finally, we have implemented a prototype system to demonstrate the feasibility of our framework in case study.

Effect of Some Characteristics of Service Provider on Trust and Loyalty in Services Setting (서비스제공자의 특성이 신뢰와 충성도에 미치는 영향)

  • Choi, Chul-Jae
    • The Journal of the Korea Contents Association
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    • v.12 no.9
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    • pp.293-310
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    • 2012
  • The purpose of this paper is to explain and identify how services offer-related characteristics of services providers such as service competence, reliability, and responsiveness have an effect on cognitive trust and customization characteristics of services providers has influences on affective trust. And it is to explain and identify how cognitive trust has an effects on affective trust and loyalty, and how affective trust has influence on loyalty in services setting such as apparel services of search attribute, hair services of experience attribute, and dental services of credence attribute. A survey study was conducted to collect the data with consumers who have experience purchase or search on services in apparel services, hair services, and dental services. Analysis of structural equation modeling with AMOS 18 and SPSS win 19.0 was performed to test the research hypothesis. The results of the study are as follows: First, responsiveness characteristics of service providers has an effect on cognitive trust, which in turn influences on affective trust. But there was on effect on customer loyalty by cognitive trust and affective trust in apparel service setting. Second, service competence characteristics and reliability characteristics of service providers have effect on cognitive trust, and customization characteristics of service providers has influences on affective trust, and then both of them, in turn, was effect on customer loyalty in hair service setting. Third, reliability characteristics of service providers has effects on cognitive trust and customization characteristics of service providers has influences on affective trust, and then cognitive trust has effects on customer loyalty, but there was no effects on affective trust by customer loyalty.

A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul (LibQUAL+를 적용한 공공도서관 노인 서비스 품질 평가에 관한 연구)

  • Kim, Bo-il;Kim, Seon-Ho
    • Journal of Korean Library and Information Science Society
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    • v.48 no.1
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    • pp.319-344
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    • 2017
  • As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

The Study on a Notification Service for Preventing Accidents Using an Analysis for Stress of Enlisted Men in Korean Army (육군 병사 스트레스 분석을 이용한 사고예방 알림 서비스 연구)

  • Moon, Hoseok;Im, Yooshin
    • Journal of Information Technology Services
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    • v.15 no.1
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    • pp.255-268
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    • 2016
  • The purpose of this paper is to propose a notification service for preventing unexpected accidents which will be occurred by enlisted men's stress in Korean Army. For this purpose we first evaluate the enlisted men's stress with reliable evaluation tools through survey. A representative sample size of about 1,500 enlisted men from all seven unit types was selected and surveyed considering types of unit, ranks, and regional characteristics. In the second, we analyse the results of level of stresses and stress reactions to distinguish high potential enlisted men who will happen to accident. Through the second step, we know enlisted men's stress reactions are different depending their unit types. Therefore the basic information about their stresses will be judged respectively according to their unit types. In the final step, we propose a notification service that offer the information about high potential enlisted men who will happen to accident to their managers rapidly through military Intranet and information systems. Their managers will get the previous information about occurrence of unexpected accidents and have time to check various things before they are occurred. We hope the proposed service contributes to prevent unexpected accidents and reduce the effort of military managers. Furthermore this paper offers several recommendations to apply the proposed service to Korean Army.

Analysis of Foreign Customers' Evaluation of Service Performance for Korean Traditional Restaurants (한식당의 서비스 수행도에 대한 외국인 고객의 평가 분석)

  • Kim, Sun-A;Lee, Min-A
    • Korean journal of food and cookery science
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    • v.22 no.5 s.95
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    • pp.736-745
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    • 2006
  • The purposes of this study were to (1) identify foreigners’ evaluation of service performance, (2) define foreigners’ needs for each segment of Korean traditional restaurants, and (3) plan the adaptation strategies for Korean traditional restaurants on foreign countries. From April to July, 2005, 542 foreigners responded to an individual survey. Statistical analyses on SPSS 12.0 for Windows were performed on the survey data using descriptive statistics, factor analysis, reliability analysis, independent-samples t-test and ANOVA. The major findings from the study are as follows. First, among all the attributes, ‘Offer free additional side dishes’ scored the highest, followed by ‘taste of food is good’ and ‘temperature of food is proper’. Second, factor analysis classified the service attributes into four factors in the following order of importance: menu, sanitation, service, and facility and atmosphere. Finally, foreigner groups categorized by their general characteristics, including demographics, showed statistically differences in their evaluation. In consequence, the research findings suggest that operators of Korean traditional restaurants should understand different customers’ needs within and between customer segments.

A Study on Deluxe Resort Hotels-Customer Behavior in Gyongju (경주 특급호텔의 고객행동에 관한 연구)

  • Park, Jeong-Hwa;Kim, Jeom-Tae
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.15 no.2
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    • pp.151-166
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    • 2004
  • This study has been conducted with the following objectives as to the expected degrees of services of the guests and their degrees of satisfaction after being given the services, with the guests of the tourist hotels in the area of Gyonju as the subjects. The comprehensive outcomes of the analyses show that the resort Hotels in the Gyongju area have to establish proper characteristics and offer services according to the hotels, the objectives and the sexes. Marketing oriented strategies, Resort hotel, Expected degrees of service, Recognized degrees of service, Satisfaction,

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An Empirical Research on Important Factors of Mobile Internet Usage (모바일 인터넷의 사용에 영향을 미치는 중요 요인에 대한 실증적 연구)

  • Kim, Ho-Young;Kim, Jin-Woo
    • Asia pacific journal of information systems
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    • v.12 no.3
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    • pp.89-113
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    • 2002
  • As Mobile Internet users grow rapidly, Mobile Internet Companies will be in a fierce race to catch a new customer. In this situation, companies want to identify of what factors make peoples use Mobile Internet in order to develop the effective Mobile Internet services and to supply the higher service quality. However, prior researches on Mobile Internet focused on technical area such as higher data delivery, efficient compression of images, so they do not have given companies beneficial materials for making fascinating Mobile Internet service. To offer the service development materials, this research investigated important factors to use Mobile Internet from the viewpoint of customer. Moreover, the study was progressed how much these factors influenced Mobile Internet actual usage. After being surveyed service adopting model and significant factors in Marketing and in MIS(Management Information System), this study was suggested Mobile Internet Adopting Model reflected in Mobile Internet characteristics. To collect the effective data, Internet survey had been done for two weeks. The respondents were identified if they were real Mobile Internet users and how much they had used Mobile Internet for a month. The results were that important factors of Mobile Internet usage were Usefulness, Usability, System Quality and Instant Connectivity. Perceived Value of Mobile Internet influenced Mobile Internet Behavioral Intention significantly and Behavioral Intention had a significant effect on Mobile Intent usage by results. This paper concludes with discussion of these results and their implications for researcher and Mobile Internet company managers.

An Improvement of Personalized Computer Aided Diagnosis Probability for Smart Healthcare Service System (스마트 헬스케어 서비스를 위한 통계학적 개인 맞춤형 질병예측 기법의 개선)

  • Min, Byung-won
    • Journal of Convergence Society for SMB
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    • v.6 no.4
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    • pp.79-84
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    • 2016
  • A novel diagnosis scheme PCADP(personalized computer aided diagnosis probability) is proposed to overcome the problems mentioned above. PCADP scheme is a personalized diagnosis method based on ontology and it makes the bio-data analysis just a 'process' in the Smart healthcare service system. In addition, we offer a semantics modeling of the smart healthcare ontology framework in order to describe smart healthcare data and service specifications as meaningful representations based on this PCADP. The PCADP scheme is a kind of statistical diagnosis method which has real-time processing, characteristics of flexible structure, easy monitoring of decision process, and continuous improvement.

Analytical Study on the Job Characteristics and Job Satisfaction of Administrators in Small Libraries (작은도서관 운영자의 직무특성과 직무만족도에 관한 연구)

  • Kim, Hong-Ryul
    • Journal of Korean Library and Information Science Society
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    • v.42 no.4
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    • pp.51-67
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    • 2011
  • This study is to investigate the job characteristics and the job satisfaction of the administrators in small libraries. Also, it is to catch individual differences between the administrators and provide the preliminary data which is helpful to the operation of organizations and offer of information service with selection, supplement of administrators in small libraries and employment placement which is regarding individual characteristics that perceive specific job, and the job satisfaction. As a result, individual characteristics, such as marital status, gender, and age, don't affect the job characteristics, but certificates, and formation of employment influences meaningfully to the job characteristics. It convinced that the individual characteristics, such as marital status, age, and formation of employment, influence to the job satisfaction.

The Study on the Vibrational Characteristics of Korean Tilting Train Hanvit200 (한국형 틸팅열차 한빛200의 진동 특성에 관한 연구)

  • Kim, Nam-Po;Kim, Jung-Seok;Park, Tae-Won
    • Transactions of the Korean Society for Noise and Vibration Engineering
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    • v.18 no.8
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    • pp.864-871
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    • 2008
  • The tilting trains can run on curve track about 30% faster than conventional train without affecting passenger comfort. As the tilting trains offer the optimum means of providing faster and more comfortable rail service with minimum of environmental disturbance and capital investment, it is widely adopted for commercial operation all over the world. Over several years, the Korea Railroad Research Institute(KRRI) and Ministry of Construction and Transportation(MOCT) have been developing 200 km/h Korean tilting train, Hanvit200. Hanvit200 adopts the pendulum type tilting mechanism and hybrid car body structure, mainly CFRP combined with steel. In this paper the vibrational characteristics of Hanvit200 was investigated through Eigen vector analysis, modal test and main line running test.