• 한국IT서비스학회지
• /
• 제10권2호
• /
• pp.223-234
• /
• 2011

Loosely coupled properties of SOA(Service Oriented Architecture) services do not guarantee that service applications always work properly. Service errors may also influence other services of SOA. These characteristics adversely affect software reliability. Therefore, it is a challenge to effectively manage system change and errors for operating services normally. In this study, we propose a SOA based framework using AOP(Aspect Oriented Programming) for reliable service applications. AOP provides a way to manipulate cross-cutting concerns such as logging, security and reliability and these concerns can be added to applications through weaving process. We define a service specification and an aspect specification for this framework. This framework also includes service provider, requester, repository, platform, manager, and aspect weaver to handle changes and exceptions of applications. Independent Exception Handler is stored to exhibited external Aspect Service Repository. When exception happened, Exception Handler is linked dynamically according to aspect rule that is defined in aspect specification and offer function that handle exception alternate suitable service in systematic error situation. By separating cross-cutting concerns independently, we expect that developer can concentrate on core service implementation and reusability, understanding, maintainability increase. Finally, we have implemented a prototype system to demonstrate the feasibility of our framework in case study.

• 한국콘텐츠학회논문지
• /
• 제12권9호
• /
• pp.293-310
• /
• 2012

본 연구의 목적은 탐색속성의 의류서비스, 경험속성의 미용서비스, 신뢰속성의 치과서비스 등을 대상으로 서비스제공자의 서비스제공과 관련된 서비스역량, 반응성, 신뢰성 특성이 소비자의 인지적 신뢰에 미치는 영향과 서비스제공자의 개별고객화 특성이 소비자의 감정적 신뢰에 미치는 영향을 확인하고 설명하는 것입니다. 또한 인지적신뢰가 감정적신뢰 및 고객충성도에 미치는 영향과 감정적신뢰가 고객충성도에 미치는 영향을 확인하고 설명하는 것이다. 본 연구에서 설문은 의류서비스, 미용서비스, 치과서비스의 이용 경험이 있는 소비자를 대상으로 표본을 수집하였다. 수집된 자료는 AMOS 18과 SPSS win 19.0 통계패키지를 이용하여 제기된 연구가설을 검증하였다. 분석결과로는 첫째, 의류서비스에서 서비스제공자의 반응성 특성은 소비자의 인지적신뢰에 영향을 주었고, 이는 다시 감정적신뢰에 영향을 주었다. 그러나 고객충성도에는 영향이 없는 것으로 확인되었다. 둘째, 미용서비스에서 서비스제공자의 서비스역량 특성과 신뢰성 특성은 소비자의 인지적신뢰에 영향을 주었고, 개별고객화 특성은 소비자의 감정적신뢰에 영향을 주었으며, 인지적신뢰 및 감정적신뢰 모두 고객충성도에 영향을 주는 것으로 확인되었다. 셋째, 치과서비스에서 서비스제공자의 신뢰성 특성은 소비자의 인지적신뢰에 영향을 준 반면, 개별고객화 특성은 소비자의 감정적신뢰에 영향을 주었다. 그러나 소비자의 인지적신뢰는 고객충성도에 영향을 준 반면, 감정적신뢰는 고객충성도에 영향이 없는 것으로 확인되었다.

• 한국도서관정보학회지
• /
• 제48권1호
• /
• pp.319-344
• /
• 2017

사회 환경 변화에 따라 공공도서관의 노인 이용자 서비스는 새로운 관점에서 제고되어야 할 필요가 있다. 따라서 이 연구에서는 LibQUAL+를 적용한 공공도서관 노인 서비스 품질을 평가하고 이용자 만족도를 조사하여 인구통계학적 특성에 따른 주요 이용 서비스 만족도, 전반적인 서비스 만족도, 서비스 품질 구성요인(서비스 영향력, 정보 제어, 도서관 장소) 그리고 재이용의도와의 관계를 분석하였다. 그 결과 바탕으로 공공도서관 노인 서비스 개선방안으로 노인 이용자 환경 변화에 따른 적합한 정보자료 및 서비스 제공과 노인 이용자의 세분화된 연령별 정보요구에 따른 장서 개발 그리고 노인 서비스에 적합한 전담 인력을 배치를 제언하였다.

• 한국IT서비스학회지
• /
• 제15권1호
• /
• pp.255-268
• /
• 2016

The purpose of this paper is to propose a notification service for preventing unexpected accidents which will be occurred by enlisted men's stress in Korean Army. For this purpose we first evaluate the enlisted men's stress with reliable evaluation tools through survey. A representative sample size of about 1,500 enlisted men from all seven unit types was selected and surveyed considering types of unit, ranks, and regional characteristics. In the second, we analyse the results of level of stresses and stress reactions to distinguish high potential enlisted men who will happen to accident. Through the second step, we know enlisted men's stress reactions are different depending their unit types. Therefore the basic information about their stresses will be judged respectively according to their unit types. In the final step, we propose a notification service that offer the information about high potential enlisted men who will happen to accident to their managers rapidly through military Intranet and information systems. Their managers will get the previous information about occurrence of unexpected accidents and have time to check various things before they are occurred. We hope the proposed service contributes to prevent unexpected accidents and reduce the effort of military managers. Furthermore this paper offers several recommendations to apply the proposed service to Korean Army.

• 한국식품조리과학회지
• /
• 제22권5호통권95호
• /
• pp.736-745
• /
• 2006

The purposes of this study were to (1) identify foreigners’ evaluation of service performance, (2) define foreigners’ needs for each segment of Korean traditional restaurants, and (3) plan the adaptation strategies for Korean traditional restaurants on foreign countries. From April to July, 2005, 542 foreigners responded to an individual survey. Statistical analyses on SPSS 12.0 for Windows were performed on the survey data using descriptive statistics, factor analysis, reliability analysis, independent-samples t-test and ANOVA. The major findings from the study are as follows. First, among all the attributes, ‘Offer free additional side dishes’ scored the highest, followed by ‘taste of food is good’ and ‘temperature of food is proper’. Second, factor analysis classified the service attributes into four factors in the following order of importance: menu, sanitation, service, and facility and atmosphere. Finally, foreigner groups categorized by their general characteristics, including demographics, showed statistically differences in their evaluation. In consequence, the research findings suggest that operators of Korean traditional restaurants should understand different customers’ needs within and between customer segments.

• 한국관광식음료학회지:관광식음료경영연구
• /
• 제15권2호
• /
• pp.151-166
• /
• 2004

This study has been conducted with the following objectives as to the expected degrees of services of the guests and their degrees of satisfaction after being given the services, with the guests of the tourist hotels in the area of Gyonju as the subjects. The comprehensive outcomes of the analyses show that the resort Hotels in the Gyongju area have to establish proper characteristics and offer services according to the hotels, the objectives and the sexes. Marketing oriented strategies, Resort hotel, Expected degrees of service, Recognized degrees of service, Satisfaction,

• Asia pacific journal of information systems
• /
• 제12권3호
• /
• pp.89-113
• /
• 2002

As Mobile Internet users grow rapidly, Mobile Internet Companies will be in a fierce race to catch a new customer. In this situation, companies want to identify of what factors make peoples use Mobile Internet in order to develop the effective Mobile Internet services and to supply the higher service quality. However, prior researches on Mobile Internet focused on technical area such as higher data delivery, efficient compression of images, so they do not have given companies beneficial materials for making fascinating Mobile Internet service. To offer the service development materials, this research investigated important factors to use Mobile Internet from the viewpoint of customer. Moreover, the study was progressed how much these factors influenced Mobile Internet actual usage. After being surveyed service adopting model and significant factors in Marketing and in MIS(Management Information System), this study was suggested Mobile Internet Adopting Model reflected in Mobile Internet characteristics. To collect the effective data, Internet survey had been done for two weeks. The respondents were identified if they were real Mobile Internet users and how much they had used Mobile Internet for a month. The results were that important factors of Mobile Internet usage were Usefulness, Usability, System Quality and Instant Connectivity. Perceived Value of Mobile Internet influenced Mobile Internet Behavioral Intention significantly and Behavioral Intention had a significant effect on Mobile Intent usage by results. This paper concludes with discussion of these results and their implications for researcher and Mobile Internet company managers.

• 중소기업융합학회논문지
• /
• 제6권4호
• /
• pp.79-84
• /
• 2016

본 논문에서는 스마트 헬스케어 서비스 시스템의 바이오 데이터 분석 과정을 프로세스로 해석하기 위하여, 온톨로지 기반 통계학적 개인 맞춤형 질병예측 기법인 PCADP(Personalized Computer Aided Diagnosis Probability)를 제안하였다. 또한 이러한 개인 맞춤형 질병예측 기법을 바탕으로 스마트 헬스케어 데이터 및 헬스케어 서비스 명세의 의미 있는 표현을 위하여 헬스케어 온톨로지 프레임워크를 시맨틱스형으로 모델링하였다. PCADP 기법은 스마트 헬스케어 환경에서 개인 맞춤형 판별 기법이 갖추어야 할 조건인 실시간 처리, 유연한 구조, 판별과정의 모니터링, 지속적인 개선 등에 부합하는 통계학적 질병예측 기법임을 확인하였다.

• 한국도서관정보학회지
• /
• 제42권4호
• /
• pp.51-67
• /
• 2011

본 연구는 작은도서관 운영자를 대상으로 그들이 지각하고 있는 직무특성과 직무만족도를 조사하고자 한다. 또한 작은도서관 운영자들의 개인적인 차이를 파악하고 특정 직무를 지각하는 개인적인 특성과 직무만족도를 고려한 작은도서관 운영자의 선발과 충원, 직무배치로 조직의 운영과 정보서비스 제공에 도움이 될 수 있는 기초자료를 제공하자고 하였다. 본 연구결과 결혼관계, 성별, 연령 등의 개인적 특성은 직무특성에 영향을 미치지 않았으나, 자격증과 고용형태는 직무특성에 유의미한 영향을 미치고 있었다. 직무만족에 있어서는 결혼관계, 성별, 연령, 고용형태 등의 개인적 특성이 영향을 미치고 있음을 확인하였다.

• 한국소음진동공학회논문집
• /
• 제18권8호
• /
• pp.864-871
• /
• 2008

The tilting trains can run on curve track about 30% faster than conventional train without affecting passenger comfort. As the tilting trains offer the optimum means of providing faster and more comfortable rail service with minimum of environmental disturbance and capital investment, it is widely adopted for commercial operation all over the world. Over several years, the Korea Railroad Research Institute(KRRI) and Ministry of Construction and Transportation(MOCT) have been developing 200 km/h Korean tilting train, Hanvit200. Hanvit200 adopts the pendulum type tilting mechanism and hybrid car body structure, mainly CFRP combined with steel. In this paper the vibrational characteristics of Hanvit200 was investigated through Eigen vector analysis, modal test and main line running test.