• 한국항공운항학회지
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• 제24권1호
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• pp.62-70
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• 2016

Perception of outsource workers among Incheon Int'l airport employees was reviewed about the service performances of winning the ASQ awards in 11 consecutive years. 85% of Incheon airport operating authority(Incheon International Airport Corp.) and its outsource companies employees was composed of outsource workers. Thus, their thoughts might represent the overall perception of airport operating authority employees. The perception on the service performances of winning the ASQ awards was analyzed by researchers using attribution theory model. It is useful to apply attribution modeling in order to analyze the causal relationships among variables. Attribution is the process by which individuals explain the causes of behavior and events. Attribution theory is the study of models to explain those processes. According to empirical analysis, it was found outsource workers attributed the excellent service performance of Incheon airport to such an internal factor as service competence. However it was also implied they attributed to such external factors as the positive relationship and institutional support from airport and government authorities.

• 한국과학교육학회지
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• 제24권4호
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• pp.687-708
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• 2004

The purpose of this study is to investigate the relationships between cognitive conflict and students' causal attributions and to find out what kinds of attributions affect successful resolution of cognitive conflict in learning physics. Twenty-nine college students who attended a base general physics course took an attribution test and a conceptual pretest related to action and reaction concept. Of these, twenty students who revealed alternative conceptions were selected. They were confronted with a discrepant demonstration and took part in the cognitive conflict level test, a posttest, and delayed posttest. Those students who experienced high levels of cognitive conflict were selected and interviewed to find out what kinds of attributions affect resolving the conflict. When confronted with the discrepant event, the students who attributed success outcomes to "effort" experienced higher levels of cognitive conflict than those to "task difficulty." However, those students who revealed high levels of cognitive conflict and attributed success outcomes to effort did not always produce conceptual change. They had different perspectives on effort and conducted different effort activities to resolve the cognitive conflict. In addition, these effort activities appeared to include their motivational beliefs, metacognitive and volitional strategies. The results of this study indicate that in order for the conflicts to lead to change, students need to have the perspective on effort implying the use of the self-regulated learning strategy and to conduct effort activities based on them. Beyond cold conceptual change, this article suggests that there is a management strategy of cognitive conflict in the classroom context.

• 한국생활과학회지
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• 제9권3호
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• pp.317-333
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• 2000

This study is to focus on the users of mobile communication services in Pusan metropolitan city. First this study measured the levels of consumer dissatisfaction and consumer complaining behavior. Second, this study analyzed a causal-effect on variables affecting consumer complaining behavior. The findings of this study are as follows ; 1) In area of contract and cost, variables directly and indirectly affecting consumer complaining behavior were sex, age, consumer knowledge, complaining behavior experience, attribution, and consumer dissatisfaction. 2) In area of use, variables directly and indirectly affecting consumer complaining behavior were sex, consumer knowledge, complaining behavior experience, attribution, and consumer dissatisfaction. 3) In area of services, variables directly and indirectly affecting consumer complaining behavior were sex, consumer knowledge, consumer function, complaining behavior experience, attribution, and consumer dissatisfaction.

• Asian Journal for Public Opinion Research
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• 제11권3호
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• pp.182-200
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• 2023

A recent nationwide survey reported that South Koreans perceive large corporations as the party that should be the most responsible for tackling climate change. This public opinion result offers insight into the argument that defining who is responsible for the climate change issue can guide campaigners and policymakers in designing effective communication strategies. This study examines how attributing responsibility to large corporations can affect behavioral intention to support government policy and regulation via a moderated mediation model of the perceived risk of climate change and corporate social responsibility (CSR). A nationwide online survey of 295 South Koreans was conducted. The findings reveal an indirect effect of responsibility attribution on behavioral intention through risk perception. Moreover, perceived CSR moderated the causal link between risk perception and behavioral intention, such that South Koreans reported higher levels of behavioral intention when they reported higher CSR. However, perceived CSR failed to moderate the indirect effect. These findings have implications for communication processes and policymaking to address climate change problems in South Korea.

• 성인간호학회지
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• 제13권1호
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• pp.70-81
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• 2001

The relationships among self efficacy, depression and coping with cancer were examined in 194 outpatients who had received a diagnosis of cancer. The sample for this descriptive correlational study consisted of people who were at least 19 years old and had been treated for cancer at 6 hospital in Seoul. Data were collected using a self-report questionnaire. The results of this study are as follows: 1. People who attributed cancer to heredity/family showed the highest mean score of self efficacy. People who attributed cancer to smoking showed the highest mean score of depression. and coping. 2. There were significant differences between causal attribution and depression and between causal attribution and coping. 3. There was a negative correlation between self-efficacy and depression(r=-.301, p= .000), whereas there was a positive correlation between self-efficacy and coping (r=.195, 0=.006). Finally, it is evident that identifying clear perceived causes, self-efficacy, depression and coping in patients with cancer continues to challenge researchers. Based upon this study, it is recommended that future research have a longitudinal design that allows for the identification of changes in perception, emotion and coping and, possibly, different relationships over time.

• 대한간호학회지
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• 제33권1호
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• pp.26-33
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• 2003

Purpose: The purpose of this study was to investigate the relationships among variables of somatic attribution, chronic pain, depression and chronic fatigue in the elderly. Methods: Empirical data for testing hypothetical models was collected from 311 people over 65 years old in a community settings in Seoul, Korea in June and July, 2000. Data were analyzed by descriptive statistics and correlational analysis using pc-SAS program. The Linear Structural Modeling(LISREL) 8.0 program was used to find the best fit model which explained causal relationship of variables. Result: According to Accepted model, the relation of variables is that the somatic attribution is the influencing variable to chronic pain and depression and chronic pain and depression is the influencing variable to chronic fatigue. Conclusion: The findings of this study give useful information to construct intervention program relating chronic pain, depression and chronic fatigue for the elderly.

• 경영과정보연구
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• 제8권
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• pp.25-43
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• 2002

Performance evaluation continues to receive attention today as it has for the past few decades. The problem addressed in this paper concerns the relationship between supervisor's causal attributions and their subsequent responses behavior. Previous study in personnel and other disciplines has indicated the importance of causal attributions in the interpretation of poor performance. However, most study has focused on antecedents of attributions than supervisor's responses to the subordinate's poor performance. The objective of this study was to investigate the effects of supervisor's causal attributions and subordinate's responses to a subordinate's poor performance. Specifically, using in the public sector context, the study examined the effects to two dimensions of causal attributions: locus of causality and stability, as well as on the punitiveness of supervisors's responses. The result supported that when the subordinate is internal causes for the performance failure, supervisor's responses were more punitive. Consistent with previous studies, internal attributions were found to result in more punitive behavior than external attribution. In addition, attributions to effort and luck were found to result in more punitive behavior than attributions to ability and task difficulty. Thus, the first hypothesis and second hypothesis supported. These result suggest the importance of appropriately for performance evaluation.

• Asia Marketing Journal
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• 제9권2호
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• pp.1-21
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• 2007

본 연구는 비유명인모델이 출연하는 증언식 광고에 있어서 모델의 제품보증 동기에 대한 소비자의 귀인(attribution)이 그들의 광고태도, 브랜드태도, 그리고 행동적 의도에 어떤 영향을 미치는지 알아보고자 하였다. 상응추론이론 및 선행연구의 결과에 기초해서 비유명인모델의 제품보증 메시지에 대해 소비자가 가지는 동기 추론의 유형을 기질적 귀인(모델의 신념이나 경험에 기초한 증언)과 상황적 귀인(금전적 보상이나 유명세를 목적으로 한 증언)으로 나누고, 각 귀인의 형태는 상호 대별되는 광고효과를 낳을 것이라 예측하였다. 또한, 기질적 귀인이나 상황적 귀인을 발생시키고 그 정도에 영향을 미치는 잠재요인으로서 정보원 신뢰도와 제품관여도를 설정하여 그 유효성을 검증하고자 하였다. 대학생 표본을 대상으로 한 예비조사 이후 다양한 연령대의 소비자 335명을 모집하여 본실험을 실시한 결과, 비유명인의 제품보증 상황에서도 정보원 신뢰도의 수준에 상관없이 상황적 귀인의 발생이 보편적인 것으로 나타났다. 또한, 가설을 통해 예측한 것과는 달리 상황적 귀인이 부정적 광고효과를 유발하지 않는 것으로 드러났으나, 기질적 귀인이 상황적 귀인보다 효과변인에 대해서는 훨씬 더 큰 영향력을 미친다는 사실도 발견되었다. 본 연구를 통한 주요한 결과에 근거하여 이론적·실무적 시사점을 논하고 후속연구에 대한 방향성을 제시하였다.

• 서비스연구
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• 제9권4호
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• pp.97-114
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• 2019

관여도가 높은 서비스 산업 분야에서 소비자가 지각하는 관계 품질과 서비스 실패의 복구 수준은 서비스 제공자의 이미지와 매출액에 직접적인 영향을 미치는 중요한 요인이다. 특히 성공적인 관계마케팅 전략의 실행과 서비스 실패에 대한 효과적인 복구는 맞춤형 서비스를 기대하는 고객들에게 더욱 많은 만족을 제공하며 기업과 소비자와의 관계를 강화시킨다. 본 연구는 이러한 선행연구들 기반으로, 서비스 실패의 심각성을 관계마케팅과 귀인이론의 관점에서 접근하여 서비스 복구 기대와 구전에 영향을 미치는 변수간의 인과관계를 규명하고자 진행되었다. 실증분석을 위하여 헤어살롱 이용 고객 360명을 대상으로 서비스 실패상황이라는 시나리오를 제시하여 설문조사를 실시한 후에, 불성실한 응답을 제외한 총 333부의 설문지를 최종 분석에 사용하였다. 구조방정식 모형을 이용하여 가설을 검정하였고, 그 결과는 다음과 같다. 첫째, 소비자가 서비스 실패의 심각성을 크게 지각할수록 관계 품질은 나빠진다는 가설이 규명되었다. 둘째, 소비자가 서비스 제공자와 좋은 관계를 유지할수록 서비스 실패의 원인을 일시적이고 통제 불가능한 것이라고 간주한다는 사실도 확인하였다. 셋째, 소비자가 서비스 실패 상황을 일시적인 것으로 지각할수록 서비스 복구에 대한 기대 수준도 높아질 것이라는 가설이 지지되었다. 넷째, 소비자는 서비스 제공자와 관계가 좋을수록 높은 서비스 복구 수준을 기대하며, 동시에 서비스 제공자에 대하여 긍정적인 구전을 할 가능성이 높아진다는 사실이 규명되었다. 본 연구의 이러한 결과는, 서비스 기업의 고객 지향적 비즈니스 모델 개발에 실무적인 도움을 줄 수 있으며 고관여 분야의 서비스 마케팅 연구를 위한 새로운 방향을 제시하였다는 점에서 학문적 의의를 찾을 수 있다.

• 융합보안논문지
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• 제18권1호
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• pp.143-155
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• 2018

본 연구는 경호원의 실패요인을 규명하기 위하여 실패귀인을 추출하고, 사례통합분석을 통하여 위해패턴 요인을 도출하였다. 실패귀인은 완전 개방형 질문지(8명)를 시작으로 반구조화 질문지(17명), 폐쇄형 설문지(179명)를 제작하여 SPSS 21.0, AMOS 21.O 통계패키지를 통하여 자료를 처리하였다. 실패귀인과 실패사례 간의 인과관계(경호 실패패턴 요인)를 분석한 결과, 박정희 암살사건에서 불성실(2), 부정적 마인드(1), 업무능력부족(1), 경험부족(2), 조직의 비체계성(2), 사명의식결여(1), 개인주의(1), 업무공유실패(2), 사명의식결여(2) 등 14개의 실패 패턴이 발견되었고, 아웅산 묘소 폭발사건은 불성실(1), 부정적 마인드(1), 업무능력부족(2), 경험부족(2), 개인주의(1), 업무공유실패(1) 등 8개의 실패패턴이 있는 것으로 조사되었으며, 육영수여사 저격사건의 경우, 불성실(2), 부정적 마인드(1), 경험부족(2), 사명의식결여(2), 업무공유실패(1) 등 8개 실패패턴이 있는 것으로 조사 되었다. 3개 사례와 실패귀인 요인간의 관계에서 총 30건의 실패패턴이 발견되었다.