• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.6A
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• pp.371-378
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• 2003

In Code Division Multiple Access (CDMA) system, the cell capacity is defined as the number of available channels in a cell, which is limited by the interferences. When a new call is accepted at its home cell, this adds the interference to the home and its neighboring cells. This paper proposes a call admission control based on mobile transmission power prediction. The home cell has enough capacity to admit new call and if home cell would have admitted a new call, it calculates the mobile transmission power. Also, its neighboring cell can predict the amount of interference using the predicted mobile transmission power. Thus, the new mobile is accepted by its home cell if QoS(Quality Of Service) is guaranteed in its neighboring cells. The simulation result shows that the proposed scheme largely reduces the outage probability in the neighboring cells.

• Management & Information Systems Review
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• v.30 no.4
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• pp.1-22
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• 2011

The role of call center as public organizations introduce call center in has become very important in public services. Especially the leadership of the middle management at the call center in public organizations has become very essential in accordance with the increase of role of teamleader or managers. For this reason, in this research we want to know not only the impact relation teamleader's leadership have on the quality of services and job satisfaction as call center counsellors feel but also the impact relation the quality of callcenter counsellor's services at callcenter have on job satisfaction, and the mediating effect of services quality is examined in the relationship between leadership and job satisfaction Analyses showed that teamleader's leadership have influence on callcenter counsellors' job satisfaction and the quality of services and the quality of employees' services have a positive influence on job satisfaction, the mediating effect of services quality is certified in the relationship between leadership and job satisfaction. Therefore, to encourage the teamleaders' leadership at callcenter, the empowerment and an appropriate compensation need to be provided. Also to improve the quality of employee's services teamleaders ought to run the reinforcing cooperation program or various incentive program and job education need to be encourage and aligned.

• Journal of Communications and Networks
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• v.14 no.4
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• pp.461-466
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• 2012

Any future heterogeneous overlay network system must be able to support ubiquitous access across multiple wireless networks. To coordinate these diverse network environments, one challenging task is a call admission decision among different types of network. In this paper, we propose a new call admission control scheme to provide quality of service (QoS) while ensuring system efficiency. Based on the interplay between network structure and dynamics, we estimate the network's QoS level and adjust the service price adaptively with the aim of maximizing the network performance. A simulation shows that the proposed scheme can approximate an optimized solution while ensuring a well-balanced network performance in widely different network environments.

• Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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• v.21 no.4
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• pp.104-114
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• 2007

In this paper, an Ad-hoc Routing Protocol that works in wireless Ad-hoc communication networks with multiple radios and multiple channels and that controls call admission based on bandwidth measurement is proposed. Unlike the conventional Ad-hoc node with a single radio using a single channel, an Ad-hoc node of the protocol proposed, the MCQosR(Multiple Channel Quality of Service Routing), has multiple radios and uses multiple channels, which allows full duplex transmission between wireless Ad-hoc nodes, and reduces intra interference on the route. Also, a fixed channel only for reception at each node enables the estimation of the available bandwidth, which is used to control the call admission for QoS provision. The performance of the MCQosR was verified by simulation.

• Proceedings of the Korea Contents Association Conference
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• 2005.05a
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• pp.487-490
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• 2005

In this paper, proposed VoIP call quality Assessment model for Ubiquitous environment that apply the recency Effect and bust packet loss model. It is model that improved E-Model's problems for elaborate and reliable assessment. A new model makes the accurate VoIP call quality assessment possible by applying the burst packet loss and recency effect. Advanced E-model apply bust packet loss model potentialized elaborate and reliable assessment.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.27 no.4B
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• pp.316-323
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• 2002

In this paper, we analyze the call control scheme that is using buffer at new call and handoff call for non-uniform traffic load distribution, the multiple cell environments and the multiple types of services such as voice and data service. Considering the facts, the call admission control method using the effective bandwidth concept is employed in this paper, The bandwidth for a new call and a handoff call is allocated by the number of mobile station and dynamically assigned by taking account of the blocking rate of new calls and the dropping rate of handoff calls. The call control procedure is experimented through a simulation study by dynamically the bandwidth to new and handoff calls based on the blocking rate and the dropping rate. The results show our call control scheme can get a good quality of service for mobile users.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.21 no.11
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• pp.2897-2908
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• 1996

This paper presents an effective call admission control algorithm using the Common Pool on the virtual path in ATM networks. Call admission control decides whether or not to accept a new call, so as to ensure the service quality of both individiual existing calls and of the new call itself. In the proposed algorithm, a new call is accepted when the sum of the bandwidths of existing calls and of the new call will not exceed lind capacity. If the sum of their bandwidths exceed link capacity, reserved bandwidth of Common Pool is considreed to accept the new call. Computer simulation results using a simuple network model are algorithm given to evaluate accuracy and call blocking probability by the proposed method.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.29 no.9B
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• pp.771-777
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• 2004

In a COMA system, the capacity is variable and mainly depends on multiple access interference. The multiple access interference has a deep relationship with transmitted or received power. The capacity of COMA2000 system is considered to be limited by the forward link capacity. In this paper, we show that the forward link cell load can be represented by the total transmitted power of base station and we propose a forward link call admission control (CAC) strategy for COMA2000 system. The proposed call admission scheme adopts the rate control algorithm for data call. This call admission scheme enables the system to utilize radio resource dynamically by controlling data rate according to the cell load status, and enhance the system throughput and grade of service (GoS). quality of service(QoS) such as blocking and outage probability.

• Journal of Information Technology Applications and Management
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• v.22 no.2
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• pp.123-148
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• 2015

Today the mobile devices including smart phones have influenced on the users' daily activities in the mobile internet society, and the expansion of social media has also affected on the purchasing behavior of consumers. This study examines whether the quality of corporate twitter, a typical social network service for call centers influences on the customer satisfaction, and brand loyalty. In order to achieve the research goal, the quality of twitter has been divided into four variables; information quality, service quality, system quality, and social quality. The results of our empirical analysis show that the three variables except service quality have significantly influenced on the customer satisfaction and the customer satisfaction also significantly has a casual effect on the brand loyalty. The empirical results are expected as a guideline to contribute on the practical improvement of customer service, satisfaction, and brand loyalty through corporate social network services such as corporate twitters in the future.

• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.107-135
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• 2010

Nowadays many telecommunication service companies try to enhance the quality of their service by providing customers with more specialized service for greater customer satisfaction. As this trend continues, the role that frontline employees play is getting more and more important because they are the ones who have direct influence on customers. For this reason, more than ever, the role of call center has become of paramount importance. Noting that a call center employee's job satisfaction critically affects the quality of service that a customer gets, this study was carried out in order to provide an insight on effective personnel and performance management which can boost up the job satisfaction of a call center employee, thereby enhancing the productivity of Call Center. Conclusively, it verifies that among job satisfaction influence factors, superior's support and compensation fairness indeed have a tremendous influence on job satisfaction of a call center employee. Furthermore, it verifies that if a call center employee is satisfied with his or her job, he or she tends to work more efficiently and hence increase productivity.