• Title/Summary/Keyword: CRM1

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Design and Implementation of an E-Catalog System for the Efficiency of Electronic Commerce (전자상거래 효율성을 증가시키기 위한 E-Catalog 시스템 설계 및 구현)

  • Choi, Ok-Kyung;Han, Sang-Yong
    • The KIPS Transactions:PartD
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    • v.10D no.1
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    • pp.167-174
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    • 2003
  • Today in Korea, various types of B2B or B2C businesses are carried out on the Internet and the catalog information is the molt important factor to make customers purchase the product. However, no case can be found where information is shared between the business partners, more specifically, each catalog supplier possesses data that are incompatible with others. Though the e-business market has rapidly expanded, it is still difficult for businesses to attract buyers unless an integrated system is provided for more fast and convenient B2B businesses. Such a systematic and integrated catalog system is highly demanded along with current database management system Therefore, this study suggests the E-Catalog system consists of a fixed and standardized catalog system offering product information and a network-based architecture offering products to customers through a search system. The proposed system also supports CRM (Customer Relation Management).

Analysis to Customer Churn Provoker's Roles Using Call Network of a Telecom Company (소셜 네트워크 분석을 기반으로 한 이동통신 잠재고객 이탈에 대한 연구)

  • Chun, Heuiju;Leem, Byunghak
    • The Korean Journal of Applied Statistics
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    • v.26 no.1
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    • pp.23-36
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    • 2013
  • In this study, we investigate how churn customers (who play a central connector or broker role) affect other customers' churn in their call networks with ego-network analysis using call data of a mobile telecom company in Korea. As a result of investigating Reciprocal Network, we found a relationship of attrition among churn customers. Churn provokers who influence other customers' attrition exist in customer churn networks. The characteristics of churn provokers is that they play a central connector and broker role in their groups. The proportion of churn provokers increases and the churn provoker's influence increases because the network is a reciprocal one.

A Customer Segmentation Scheme Base on Big Data in a Bank (빅데이터를 활용한 은행권 고객 세분화 기법 연구)

  • Chang, Min-Suk;Kim, Hyoung Joong
    • Journal of Digital Contents Society
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    • v.19 no.1
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    • pp.85-91
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    • 2018
  • Most banks use only demographic information such as gender, age, occupation and address to segment customers, but they do not reflect financial behavior patterns of customers. In this study, we aim to solve the problems by using various big data in a bank and to develop customer segmentation method which can be widely used in many banks in the future. In this paper, we propose an approach of segmenting clustering blocks with bottom-up method. This method has an advantage that it can accurately reflect various financial needs of customers based on various transaction patterns, channel contact patterns, and existing demographic information. Based on this, we will develop various marketing models such as product recommendation, financial need rating calculation, and customer churn-out prediction based on this, and we will adapt this models for the marketing strategy of NH Bank.

Prediction of Indoor Radon Concentration through the Exhalation from Korean Yellow Residual Soil, Hwangtoh as a Building Material

  • LEE, Ju Yong;KANG, Seog Goo
    • Journal of the Korean Wood Science and Technology
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    • v.49 no.2
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    • pp.122-133
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    • 2021
  • The radon gas from nature mainly considers a cause of radon problems, and it is closely affect human life cycle. Korean yellow residual soil, Hwangtoh, widely used as a building material, is considered to be one of major sources of indoor radon. However, there have, as yet, been no studies about radon from Hwangtoh in mass market brands. Here, we investigated the indoor radon concentrations and exhalation rates in four Hwangtohs from different brand names and regional features. The Closed Chamber Method (CCM) conducted by a Continuous Radon Monitor (CRM) has been used for the rates of radon exhalation. Based on equations of previous references, the indoor radon concentrations were deducted. As a result, the radon surface exhalation rates resulted in the 1.4208 to 3.0293 Bq·㎡·h-1 range. Significant differences were found among Hwangtohs according to production regions. Materials with higher radon concentration required a longer time to reach a quasi-steady state in a given environment, in other words, the number of half-life cycles increased from a set starting point. The experimentally identified Hwangtohs demonstrated its safety for construction purposes. There exists, so far, a possibility to exert influence radon emanation due to unidentified factors. Therefore, it is necessary to corroborate with more research by increasing the number of Hwangtohs, considering the other references reported high radon exhalation rates. In addition, it is highly recommended that the radon exhalation rates should be measured for all building materials for preventing human health before the material usage.

Comparison of protein and amino acid content in selected cultivars of non-glutinous rice in Korea

  • So-Jung, Kim;Min Joo, Kim;Su Hyeon, Lee;Youngmin, Choi;Sung, Jeehye;Dongwon, Seo
    • Korean Journal of Agricultural Science
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    • v.48 no.4
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    • pp.1015-1026
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    • 2021
  • The objective of this study was to determine amino acid and protein contents of brown and milled non-glutinous rice of 13 cultivars in Korea. Protein contents of MRs (milled rices) were in order of Haepum (7.27%) > Hanareum No. 4 (7.14%) > Odae (6.84%). Protein contents of BRs (brown rices) were in order of Haepum (7.68%) > Odae (7.63%) > Hanareum No. 4 (7.60%). The amino acid content was the highest in Haepum (MR 5.76%, BR 6.49%), followed by Haedeul (MR 5.71%, BR 6.30%), and Odae (MR 5.63%, BR 6.29%). The essential amino acid contents of non-glutinous rices were in order of Haepum (MR 2.34%, BR 2.57%) > Haedeul (MR 2.31%, BR 2.48%) > Odae (MR 2.20%, BR 2.56%). The contents of amino acid and protein in BRs were considerably higher than those in MRs. Protein and most of amino acid contents were higher in Haepum than the other cultivars. The certificated reference material (CRM) 1849a (infant/adults nutritional formular) from National Institute of Standard and Technology (NIST) was used as the test sample to determine the precision and accuracy of the analytical method. The regression analyses revealed good correlations (correlation coefficient), greater than 0.99. The recovery values of the amino acids ranged from 93.17 to 99.59%. The limit of detection (LODs) ranged from 0.01 - 0.07 mg·100 g-1 and the limit of quantitation (LOQs) ranged from 0.03 - 0.21 mg·100 g-1 for all analytes.

An Exploratory Study on Consumer Behavior of Digital Banking Deposits: Focusing on Bank Loyal Customers (디지털 뱅킹 정기예금의 소비자 행동 실태에 관한 탐색적 연구 -은행 충성고객을 중심으로-)

  • Inkwan Cho;Soo Kyung Park;Bong Gyou Lee
    • Journal of Service Research and Studies
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    • v.13 no.2
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    • pp.130-145
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    • 2023
  • The digital transformation of finance is accelerating, and digital banking has already become a major banking channel. Banks have traditionally placed importance on CRM(Customer Relationship Management) and have tried to retain their loyal customers, who contribute significantly to the bank, such as long-term transactions, holding accounts with a certain balance or more, and holding loans. In this situation, this study exploratorily analyzed the consumer behavior of digital banking deposits in a major bank of Korea(1,145 samples). Statistical analysis was performed using SPSS. The main findings of the study are summarized as follows. It was found that there were differences of consumer behavior in digital banking deposits by generation, and the MZ generation used digital banking more on holidays than other generations. As a result of analyzing the behavior of existing loyal customers and regular customers of digital banking deposit, there was a significant difference in both the amount and period of the deposit. It was confirmed that the existing loyal customers of the bank also engage in consumer behavior that contributes to the bank in digital banking. In addition, the interaction between the customer type and the date of sign up for the deposit period, which is the goal setting of financial consumers, it was found that there was a significant effect. This study empirically analyzed the consumer behavior of digital banking in a situation where decrease of bank branches and encounters with digital banking. The major concepts of the consumer behavior theory are Loyal Customer, Goal Pursuit, and Habit, which were confirmed in an example of digital banking. The results of this study can suggest practical implications for existing banks and Internet-only banks, including the importance of customer management in digital banking.

A Study on the Determinants of Rescreening for Using the Private Health Screening Program (민간검진이용자의 재검진 결정요인에 관한 연구)

  • Park, Il-Su;Kim, Yoo-Mi;Kang, Sung-Hong
    • Journal of Digital Convergence
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    • v.13 no.1
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    • pp.383-396
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    • 2015
  • This study aims to identify factors related to rescreening the private health screening center. Data from private health screening center with seven district centers were analyzed. The number of subjects was 70,250 from 2008 through 2015. Socio-demographic characteristics, morbidity, history, physical measurement, laboratory test, and health behavior factors were analyzed the association with health rescreening using chi-square test and negative binominal regression. 19.2% of subjects were recheck their health status on each year from 2008 to 2012. The socio-demographic characteristics related to reuse private health screening center were male, 30-40 aged, Daegu, Gwangju, Jeonnam and Gyeongnam region residents. And overweight and pre-hypertension were also factors association with number of using the private health screening program. People who control their health risk factors such as alcohol intake, smoking and mental health and execute physical exercise tend to use health screening program regularly. Our finding suggest that customer relationship management can execute and private health screening center enable their strategic plan based on data-evidence.

Paleomagnetic Study of the Lower Ordovician Formations in the North Eastern Okcheon Zone (옥천대 북동부에 분포하는 하부 고생대층에 대한 고지자기 연구)

  • Min, Kyung Duck;Lee, Youn Soo;Hwang, Suk Yeon
    • Economic and Environmental Geology
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    • v.26 no.3
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    • pp.395-401
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    • 1993
  • Lower Ordovician rock samples were collected from 23 sites located at the Okcheon non-metamorphic zone, near Taeback and Yeongweol areas, southern part of the Korean Peninsula. A characteristic magnetic component was obtained from four sites. This stable direction ($Dm=-19.4^{\circ}$, $Im=24.1^{\circ}$) which is carried by hematite of very high temperature $679^{\circ}C$), successfully pass both of reversal test and paleopole reliability test, and is regarded as a primary direction. The remagnetized components can be divided into three on the basis of their characteristic directions and magnetic minerals. The first which is carried by hematite, magnetite and pyrrhotite, is widely found at the whole sites. It shows syn- or post-tectonic remagnetization according to strongly negative fold test and distribution between Mesozoic and present field directions. The second, in situ, is distinguishable from the present field direction. After bedding correction, it is identical to Late Triassic to Early Jurassic direction. Its magnetic carrier is considered to be a single component hematite, which may be acquired by pre-tectonic CRM in the Okcheon orogenic zone. The third, which is carried by magnetite and hematite, is characterized by stable reversed direction. These minerals may be acquired by the thermal or chemical process in unknown period. Paleopole position is $169.2^{\circ}E$ in longitude and $59.9^{\circ}S$ in latitude, which indicates that the study area was located at $12.6^{\circ}S$ in paleo-latitude and belonged to northern end of the Gondwana in Early Ordovician.

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A Study on Ubiquitous Convention using RFID (RFID를 활용한 유비쿼터스 컨벤션에 관한 연구)

  • Noh, Young;Byun, Jeung Woo
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.5 no.3
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    • pp.175-184
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    • 2009
  • We are entering into a era of enterprise computing that is characterized by an emphasis on broadband convergence, knowledge s haring, and calm services. Some people refer to this as the "ubiquitous" computing because its focus is on a high degree of connectivity between a company and its customers, suppliers, and channel partners. Ubiquitous computing technology, "RF" stands for "radio frequency"; the "ID" means "identifer". The tag itself of a computer chip and an antenna. The shortest metaphor is that RFID is like a bar-code but is read with an electromagnetic field rather than by a laser beam. Much has already been written about the use of RFID. But there is no has written about the use of RFID in the convention industry. Therefore this study have specific objectives as follows. 1. To give details on the use of RFID in convention. 2. To introduces the key concepts behind RFID technology. 3. To identify advantage & disadvantage of RFID technology using a BEXCO CASE study. 4. To study on ubiquitous convention using RFID and effective operation methods such as entrance identification system, session management, machine management, CRM management, visitor management, and contents management. This results provide into the current status of ubiquitous computing technology in convention industries. Specific advantages by using ubiquitous computing technology(RFID) are one-stop differentiate service, wireless internet service, use of visitor management system, entrance by tag, and U-logistics. On other side, disadvantages are security, stabilization of RFID system, higher price of RFID tag, and commercial scale. Convention by using of RFID technology is currently at an early stage. Convention company as BEXCO need to have the capabilities to adapt, to customize, to commercialize, and to modify technology to suit our circumstances.

Establishing of a rapid analytical method on uranium isotopic ratios for the environmental monitoring around nuclear facilities (원자력 시설 주변 환경 감시를 위한 토양 중 우라늄 동위원소 신속 분석법 확립)

  • Park, Ji-Young;Lim, Jong-Myoung;Lee, Hyun-Woo;Lee, Wanno
    • Analytical Science and Technology
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    • v.31 no.3
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    • pp.134-142
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    • 2018
  • The uranium isotopic ratio in environmental samples around nuclear facilities is important because it reveals information regarding illegal activities or anthropogenic pollution. Determination of uranium isotopes, however, is a challenging task requiring much labor and time because of the complex separation procedures and lengthy process. In this study, a rapid determination method for uranium isotopes in environmental samples was developed using. The sample was completely decomposed using the alkali fusion method. The separation procedure using extraction chromatography (UTEVA) was simplified in a single step without any further removal process for Si and major matrix elements. The established method can be completed within 3 h from sample dissolution to ICP-MS measurement. Most matrix elements and uranium isotopes in the soil samples were well separated and purified. Five types of were used to assess the method's accuracy and precision for a rapid uranium analysis method. The analytical accuracy for all CRM samples ranged from 95.1 % to 97.8 %, and the relative standard deviation was below 3.9 %. From the analytical results, one may draw conclusions that the evaluated method for uranium isotopes using alkali-fusion, the extraction chromatography process, and ICP-MS measurements is fast and fairly reliable owing to its recovering efficiencies. Thus, it is expected that the evaluated method can contribute to the improvement of environmental monitoring ability.