• 유통과학연구
• /
• 제18권6호
• /
• pp.5-14
• /
• 2020

Purpose: This study was based on curation commerce that has been rapidly developing. It looked into the effect of curation commerce's quality of service factors (information quality, information interest quality, interaction quality, and personalization quality) on satisfaction and the mediating effect of consumer empathy and shopping value between service qualities and consumers' satisfaction with curation commerce. Research design, data, and methodology: The survey was conducted on 273 consumers who used Chinese curation commerce services. The research data was analyzed using the Smart PLS 3.0 program. The empirical analysis was conducted with reliability and validity analyses of the questionnaire and hypothesis test. Results: As a result, only the quality of information had a direct impact on satisfaction. The remaining service quaility factors (information interest quality, interaction quality, and personalization quality) were found to affect satisfaction through utilitarian value or consumer empathy. Conclusions: This study is meaningful in that it selected the service quality factors experienced by consumers about curation commerce services in line with the bright market prospects of curation services. In addition, the significance of this study was to reveal the psychological mechanism of the process in which the quality of service reaches consumer satisfaction.

• The Journal of Asian Finance, Economics and Business
• /
• 제7권8호
• /
• pp.451-459
• /
• 2020

This study aims to examine the relationship of the four factors that increase the protection of minority shareholder investment. The factors are non-controlling shareholders, corporate governance, free cash flow, and shareholder wealth. The data for this study is obtained from the 2017 annual reports of 136 Thai public companies listed in the Market of Alternative Investment of Thailand (MAI). The analysis uses a multiple regression model to determine which factors encourage and which inhibit the protection of minority shareholder investment. The study tests four hypotheses. The results rejected H1 because non-controlling shareholders have negatively correlated with minority shareholder investment protection (beta -0.155 and p-value 0.050). The results accepted H2, H3 and H4 as follows. H2: corporate governance has positively correlated with minority shareholder investment protection (beta 0.17 and p-value 0.031). H3: free cash flow has positively correlated with minority shareholder investment protection (beta 0.214 and p-value 0.007). H4: shareholder wealth has positively correlated with minority shareholder investment protection (beta 0.318 and p-value 0.000). The major findings suggest strong minority shareholder investment protection was enhanced by increasing corporate governance, free cash flow and shareholder wealth. The protection of minority shareholder investment needs to reduce non-controlling shareholding pattern.

• Asian Journal of Business Environment
• /
• 제5권4호
• /
• pp.37-46
• /
• 2015

Purpose - The present study examines interrelationships among antecedent factors defining consumer behavior in selecting online shopping websites. Research design, data, and methodology - The study identified factors from existing literature and used Interpretive Structural Modeling (ISM) to propose a conceptual approach to explain consumer website selection behavior. Through extensive discussions among industry and academia experts, qualitative assessment of the relationship between various factors was determined. Results - According to the model, eight congregating factors do not converge directly for website selection, rather, they operate following a hierarchy of influence. The ISM and MICMAC analysis reveal that information on a website and website aesthetics play key roles in influencing website selection. However, convenience and the value proposition also play very significant roles. Conclusions - The study's findings can help the e-commerce industry, especially online retailers. The findings can be used to enhance e-retailer ability to attract, communicate, engage, achieve, monitor, and evaluate web traffic and design appropriate strategies. The study's prime contribution is the application of Interpretative Structural Modeling (ISM) to the field of website selection.

• 한국컴퓨터정보학회논문지
• /
• 제8권2호
• /
• pp.135-144
• /
• 2003

본 논문은 인터넷 기업의 비즈니스몰에 정당한 평가를 위한 객관적인 기준을 분석 연구하는데 그 목적이 있다. 일반적으로 인터넷비즈니스몰의 평가모형은 재무적 요소나 트래픽 요소, 비계량적 요소 각각을 갖고 하는 평가가 수행되어왔다. 그러나 이중 어느 것 한 요인만을 중심으로 인터넷비즈니스몰의 가치를 판단하는 것은 옳지 않는 것이다. 따라서 본 연구에서는 기존의 인터넷비즈니스몰 평가모형과 새롭게 연구되고 있는 계량적 요소와 비계량적 요소 모두를 고려해 평가하는 인터넷비즈니스몰의 평가모형을 살펴보았다. 계량적 평가모형은 기업간 상대적 우위뿐만 아니라, 평가요소간 가중치도 고려함으로써 비즈니스 모델에서 고객들이 중요하게 평가하고 있는 요인을 알 수 있다.

• 동아시아경상학회지
• /
• 제9권2호
• /
• pp.55-73
• /
• 2021

Purpose -This study aims to determine how the characteristics of the airline's SNS marketing affects brand image, brand attitude according to perceived values, and to analyze the impact of SNS marketing factors. It was intended to provide theoretical and practical implications for airlines to refer to SNS marketing activities. Research design, data, and methodology -A questionnaire was formed based on previous studies, and then an online questionnaire was created to conduct a survey. Explained the purpose and asked to respond. From February 1 to 14, 2020, 333 responses with a valid number of samples were confirmed for the final analysis of the data. The questionnaire was composed of five areas: demographic characteristics, SNS factor, brand image, brand attitude, and perceived value. Result -Airline's SNS marketing, brand image, and brand attitude are affected by the gender, age, and SNS usage time of the user, and the perceived value of the user is shown to be controlled by the airline's SNS marketing's influence on brand image and brand attitude. Conclusion -When SNS is to be effectively used for airline marketing, it is necessary to pay attention to the demographic characteristics and the control effect of perceived value, and use it for airline management. The perceived value has been shown to affect SNS marketing's brand image and brand attitude.

• 경영과학
• /
• 제26권3호
• /
• pp.205-221
• /
• 2009

Countries around the world are actively investing in development and industrial application of RFID, a new wireless communications technology widely perceived as a next-generation growth engine with the potential for creation of new business value. In this paper, we empirically study factors influencing the acceptance of RFID by stage of introduction, to contribute making policies aimed at stimulating demand for this technology and accelerating its penetration. The process of acceptance of RFID was divided, in this paper, into three stages: perception, adoption and implementation, and influence factors, both Internal and external to an organization, drawn from existing literature, are analyzed. A conceptual model comprising internal influence factors, including technical, organization and economic factors, and external factors related to environment and this model was tested through structural equation analysis. To obtain data for empirical analysis, we surveyed public institutions and general companies that are potential users of RFID. The data thus collected were analyzed to determine factors influencing the acceptance of RFID by stage, and practical implications for the RFID promotion policy at the level of demand creation and industrial application were derived from the results of this analysis.

• 디지털융복합연구
• /
• 제16권6호
• /
• pp.105-115
• /
• 2018

정보통신기술의 발달, 스마트폰의 보편화, 정부의 규제완화 등에 힘입어 모바일 간편 결제서비스가 주요한 금융서비스로 빠르게 성장하고 있다. 이에 본 연구는 모바일 간편 결제서비스 이용의도에 어떤 요인들이 영향을 미치는지를 실증분석을 통해 살펴보고자 하며, 총 386명의 자료를 수집하여 AMOS 22.0을 이용해 분석하였다. 연구결과, 기술적 특성(상대적 이점, 보안성), 개인 특성(자기효능감), 상황적 특성(기존서비스신뢰, 기존서비스만족)이 지각된 가치에 정(+)의 영향을 미치는 것으로 나타났다. 또한, 지각된 가치는 모바일 간편 결제서비스 이용의도에 정(+)의 영향을 미치는 것으로 나타났다. 마지막으로 주관적 규범은 지각된 가치와 모바일 간편 결제서비스 이용의도 간의 관계를 강화하는 것으로 나타났다. 본 연구의 결과는 모바일 간편 결제서비스 관련 기업과 관련 연구 분야에 유용한 정보를 제공할 수 있을 것으로 기대한다.

• Journal of Multimedia Information System
• /
• 제5권4호
• /
• pp.283-290
• /
• 2018

Smarthome is one of the remarkable fields of the industrial revolution 4.0, which are popular in many countries such USA, EURO, Japan and Korea. However, how Vietnamese people are considering and having intension to use smarthome devices is still a question for marketers and researchers. This study develops a comprehensive research model that can explain potential customers' behavioral intentions to adopt and use Smarthome services in Viet Nam and figure which key factors affect the intention. This study proposes and validates a new theoretical model that extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The model consists of eight factors that affect one element (Behavioral Intention), specifically: Habits, Perceived usefulness, Perceived ease of use, Trust, Innovativeness Personal, Perceived value, Hedonic motivations and Social influences. Data were collected from 304 Vietnamese citizens by sending the email to survey questionnaire, direct contact with the experienced smarthome users. Through regression analysis, data from samples were analysed with SPSS 20 software and verification of hypotheses, the results show the key determinants affecting the intention to use smarthome appliances in Vietnam: Perceived Value, Social Influence, Perceived Usefulness, Perceived Ease of Use and Trust. From this result, several recommendations have been suggested to to smarthome devices vendors and marketer to improve products as well as marketing approaches to meet customer needs.

• 유통과학연구
• /
• 제14권5호
• /
• pp.91-96
• /
• 2016

Purpose - Although various studies have been conducted on the stress of service employees, there are still lack of studies regarding job stress and job satisfaction of call center workers. Especially there are quite few studies on the job stress according to employment type. This study focused on job stress and job satisfaction for call center employees and the correlation between the two factors and aimed to provide basic materials for seeking for the plans to reduce job stress and improve job satisfaction. Research design, data, and methodology - Frequency, percentage, and mean value were calculated through descriptive statistics in order to find out demographic characteristics, level of job stress, and job satisfaction. Differences in job stress according to employment type were calculated by using one-way ANOVA. Correlation between job stress and job satisfaction were identified through empirical analysis with Pearson's correlation coefficient. 150 materials were used for final analysis. The collected materials were analyzed to get statistics by using SPSS 20. Results - First, as for the job stress of call center workers, overall mean value was 2.54 in 4-point scales. Among the six sub-factors, job demands had the highest score, which was 2.67. Second, as for the job stress according to employment type, others showed higher score than mean value followed by contract job and full-time job in that order, in terms of job insecurity and organizational system. In terms of inappropriate remuneration, contract job showed higher score than mean value followed by others and full-time job. Third, as for the satisfaction with job, the mean value was 2.37 in 4-point scale and "very much satisfied" was only 3.3%. Lastly, in terms of job stress and job satisfaction, all sub-factors except for job demands showed significant correlation. The more job stress increased, the more job satisfaction decreased. Conclusions - First, as a result of analyzing job stress according to the employment type of call center workers, job stress increased more when the employment type was not full-time. Therefore, it was assumed that self-rescue efforts should be followed for effective employment management of call center business where contract employment takes most part as well as efforts to transfer them to full-time job. Second, decrease in job satisfaction of call center workers may affect the performance of an organization as well as service quality of the company providing the service. Therefore, various supports are required to decrease job stress and increase job satisfaction for call center workers through the expansion of rest area or break time. Third, I could recognize that there were lack of academic research on call center business in the whole service industry. Therefore, further research should be conducted more actively in the future. In particular, this study has special significance in the aspect that there were few studies on the job stress of call center workers according to employment type.

• 대한간호학회지
• /
• 제44권2호
• /
• pp.198-208
• /
• 2014

Purpose: This research was an empirical study designed to identify precursors and interaction effects related to nurses' patient identification behavior. A multilevel analysis methodology was used. Methods: A self-report survey was administered to registered nurses (RNs) of a university hospital in South Korea. Of the questionnaires, 1114 were analyzed. Results: The individual-level factors that had a significantly positive association with patient identification behavior were person-organization value congruence, organizational commitment, occupational commitment, tenure at the hospital, and tenure at the unit. Significantly negative group-level precursors of patient identification behavior were burnout climate and the number of RNs. Two interaction effects of the person-organization value congruence climate were identified. The first was a group-level moderating effect in which the negative relationship between the number of RNs and patient identification behavior was weaker when the nursing unit's value congruence climate was high. The second was a cross-level moderating effect in which the positive relationship between tenure at the unit and patient identification behavior was weaker when value congruence climate was high. Conclusion: This study simultaneously tested both individual-level and group-level factors that potentially influence patient identification behavior and identified the moderating role of person-organization value congruence climate. Implications of these results are discussed.