• 한국프랜차이즈경영연구
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• 제9권4호
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• pp.33-43
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• 2018

Purpose - In hotel industry, quality of leader-member exchange(LMX) relationship is very critical, because it impacts on the employee's work attitude and behaviors. Thus, this research examines the effect of LMX on employee loyalty in the context of hotel business and identifies mediating roles of work stressors, work role performance in the relationship between LMX and employee loyalty. This research suggests the guidelines for how hotel leaders should manage their employees and build employee loyalty that improve management and business performance. Research design, data, and methodology - This study tests the structural relationship between LMX, work stressors, work role performance, and employee loyalty. Work role performance divide into three sub-dimensions such as individual task proficiency, individual task adaptivity, and individual task proactivity. In order to examine the purposes of this research, research model and hypotheses were developed. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 113 franchise hotel employees and were analyzed using SPSS 22.0 and SmartPLS 3 program. Result - The findings of this research are as follows. First, leader-member exchange(LMX) have significant positive impacts on work stressors, work role performance, and employee loyalty. Second, work stressors have significant negative impacts on work role performance and employee loyalty. Third, work role performance has significant positive impact on employee loyalty. Conclusions - The outcomes of this research indicate that hotel leaders should focus on the dyadic relationship with their employees how to improve employee productivity through LMX relationship. In turn, the quality of this relationship influences employees's work attitudes and behaviors. As a result of increasing job demands in hotel business which relies heavily on human resources, the hotel leader must find ways to prevent or reduce stressors and associated strains. If hotel employees perceive the high quality of LMX relationship, they improve their work role performance which influences loyalty. Therefore, the hotel leaders should develop monetary or non-monetary reward system for the employees and, make an efforts to have unique social exchange relationships with employees.

• 수산경영론집
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• 제17권2호
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• pp.1-36
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• 1986

• 산학경영연구
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• 제10권
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• pp.317-334
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• 1997

• 통상정보연구
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• 제6권3호
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• pp.81-99
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• 2004

Research relevant to the electronic commerce tends to either overestimate or underrate the role of Information and Communication Technology (lCT). There is both technological skepticism within the social science circles and technical optimism within the engineering and computing field. Each perspective seems to have a limitation in adequately explaining the phenomenon of electronic commerce diffusion. Therefore, this research attempts to explore major characteristics of Web-based shopping systems as enablers of new business, concerning both the technical and business aspects in contemporary electronic commerce settings. On this basis, this paper addresses a configuration model of WBSS on the harmonious perspective concerning both the technical and business issues. It is our hope that both technical perspective and business perspective for exploring WBSS's configuration model presented in this paper can be an initial step towards a more balanced debate of ICT role, for electronic commerce.

• 한국정보시스템학회지:정보시스템연구
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• 제13권2호
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• pp.119-134
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• 2004

This research investigates the rising new role of mileage system as private e-money in a exploratory study. The key research questions are "How does mileage system evolve with expansion of e-business and what are the cases for real experiences in 'money-like' mileage and their implications?" This research focuses on the proposition that mileage points created in commercial transactions as a royalty program are observed to serve a new role as payment tool. In an attempt to identify factors that determine mileage system as private money, we employ three factors: confidence, transaction cost, and monetary freedom. Also, this research proposes a direction for further research and follow-up studies to establish legal and institutional issues and the relevant architecture, all of which are essential elements to make the mileage points global money with a certain trade ratio in the near future.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 2004년도 추계학술대회
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• pp.444-453
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• 2004

This research investigates the rising new role of mileage system as private e-money in a exploratory study. The key research questions are 'How does mileage system evolve with expansion of e-business and what are the cases for real experiences in 'money-like' mileage and their implications?' This research focuses on the proposition that mileage points created in commercial transactions as a royalty program are observed to serve a new role as payment tool. In an attempt to identify factors that determine mileage system as private money, we employ three factors: confidence, transaction cost, and monetary freedom. Also, this research proposes a direction for further research and follow-up studies to establish legal and institutional issues and the relevant architecture, all of which are essential elements to make the mileage points global money with a certain trade ratio in the near future.

• 한국IT서비스학회지
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• 제7권4호
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• pp.301-317
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• 2008

Product-related services in manufacturing industry are different from typical services in service industry. Product-related services ensure proper product functioning, provide additional repurchase, and offer attractive margin Product-related services in manufacturing industry are not core activity but taking supporting roles, while services in typical service industry are core parts. The purpose of this study is to investigate the role of communication in linking IT and product-related logistics service in manufacturing industry. The relationships among IT, communication, logistics service and business performance are explored using a path analysis. The empirical research reveals that higher degree of IT usability leads to increased communication, and in turn, communication affects logistics service, and ultimately business performance. In addition, this study shows communication plays an intermediate role in linking IT to logistics service.

• The Journal of Asian Finance, Economics and Business
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• 제7권2호
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• pp.249-260
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• 2020

This study aims to explore the role of Khan's engagement dimension previous study in mediating the relationship between work-life balance and in-role and extra-role performance of salesforce. To measure the data, a quantitative approach conducted through a survey of the sales force in the financial services industry sector in Makassar City, Indonesia. We determine the sample by using purposive sampling technique, and a total of 188 salesforce respondents. SEM-PLS with the second-order model was applied to test the measurement model and the mediator role of the engagement. The results show that the engagement dimension fully mediates the effect of work-life balance on both in-role and extra-role performance direct or indirect effect. the findings in this study also address the great concern of both individuals and organizations that the antecedents of the work-life balance variable are fundamental reasons for improving performance. The results of this study indicate that the work-life balance program positively influences engagement. Overall, we can conclude that commitment not only serves as a means for employees to fulfill formal job requirements. This can also encourage them to take action that goes beyond the precise requirements of their work by presenting them physically, emotionally, and cognitively in the work environment.

• 한국콘텐츠학회논문지
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• 제8권9호
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• pp.150-165
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• 2008

본 논문은 여성기업인의 일/가족 정체성을 규명하고, 여성기업인이 경험하는 일/가족 갈등, 그리고 일/가족 갈등 조정 전략을 밝히는 것을 목적으로 한다. 연구 대상은 콘텐츠 비즈니스 분야 창업 여성기업인이며, 연구 방법은 심층면접이라는 질적 연구방법을 사용하였다. 연구 내용 및 결과는 다음과 같다. 첫째, 본 연구에서는 <일 우선적 몰입>, <일/가족이중몰입>, <가족 우선적 몰입>이라는 세 유형으로 여성기업인의 일/가족정체성이 구분되었다. 본 연구에서는 <일/가족이중몰입>의 정체성이 두드러지게 나타났다. 둘째, 일/가족정체성은 자신이 처해 있는 일/가족상황과 사업성과에 따라 영향을 받는 것으로 나타난다. 셋째, 사례 여성기업인의 일/가족조정전략은 <일/가족 역할공유전략>과 <일역할 또는 가족역할축소전략>으로 구분된다. 조정전략 선택에 영향을 미치는 요인들로는 일/가족 정체성, 가족, 배우자 등 외부로부터 얻을 수 있는 자원의 유무, 가족구조, 사업의 재정적 성과가 밝혀졌다. 여성이 일/가족 역할공유전략을 선택하는 데에는 ‘남편의 지원’ 여부, 즉 남편이 사업 활동에 대한 지지와 격려를 하는 표현적(정서적) 지원과 가사나 육아를 실질적으로 대신 하는 도구적 지원의 양자가 모두 여성의 일/가족역할 공유전략에 영향을 미친다. 한편, 일역할 축소전략을 선택에는 ‘매출의 부진’이라는 사업상의 성과가 영향을 주는 것으로 나타났다.

• 벤처창업연구
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• 제7권2호
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• pp.45-53
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• 2012

최근에 창업에 대한 관심과 정부의 창업지원정책이 증가하고 있다. 창업지원 정책의 목적은 인프라확충에서 직접지원 까지 다양하며, 지속적으로 양적규모는 확대되었으나 직절수준은 미흡하다. 이에 국내 창업관련과 관련하여 창업대학원 역할을 모색하고자 하였다. 본 연구는 창업 및 창업문화 확산을 위한 창업대학원 역할에 대하여 탐색적 연구를 하였으며, 첫째, 창업지원체제 현황에서 청년창업 관련현황, 국내창업지원 시스템, 국외창업지원시스템을 살펴보았으며, 둘째, 창업비지니스센터의 추진전략은 창업지원시스템의 총괄 업무 추진, 4세대 창업보육센터, 창업보육센터의 조직구조, 트랙/단계별로 특성화된 교육 콘텐츠 개발이다.