• 한국전자거래학회지
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• 제10권4호
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• pp.19-33
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• 2005

본 연구에서는 시맨틱 웹을 구성할 수 있도록 하는 지식표현, 온톨로지, 에이전트를 통해 급변하는 전자거래 환경을 극복하고 이질적이고 분산되어 있는 정보들을 통합할 수 있도록 하기 위한 방법론을 제시하고자 한다. 이를 위해 모델링의 기반이 되는 구문론적/의미론적 통합 및 에이전트의 운용방법론에 대해 논하며, 메타 모델링에 바탕을 두는 온톨로지의 구축에 중점을 두고 설명한다. IRDS (Information Resource Dictionary Standard) 프레임워크에 기반한 구조에 따라 OWL(Web Ontology Language)을 사용하여 온톨로지를 구체화하며, 프로세스 표현을 위해 PSL(Process Specification Language)-ontology의 용어들을 중간 계층으로 구성하여 차용한 예를 제시한다. 제시한 프레임워크를 통해 정보 자원들과 비즈니스 프로세스를 정의하고 공유하며 관리함으로써 중복성과 불일치성을 제거할 수 있을 것이다.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2008년도 춘계학술대회
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• pp.264-269
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• 2008

Considering our increasingly interconnected organizations heavily relying on business processes and the growing need for timely accurate knowledge to achieve greater agility in the enterprise, the idea of looking at business processes as a knowledge object is gaining momentum. Business process information is knowledge and should consequently be managed as a valuable organizational asset, particularly because organizations need to react in near real time to environmental changes and events. This paper provides an overview of the situation in this field arguing for a better definition of the intersections between knowledge and business process management. When business process is seen as knowledge, it should be managed as such. We assess and discuss some of the resulting benefits and considering the need for greater dynamic integration between the two domains, we look at ontologies as an interesting technical approach to bridging this gap showing an example for an ontology based sales order process.

• Management Science and Financial Engineering
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• 제9권2호
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• pp.21-45
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• 2003

Various organizational factors effect successful implementation of IT enabled business transformation. Among them, the most critical success factor is deemed to overcoming change management problem. Lots of studies have been made on implementation methodologies and business process formalizations to encourage organizational members to accept new business process changes. However, the logic of process redesign still depends on qualitative problem solving techniques mostly depending on basically human intuition such as brainstorming, cause-and-effect analysis, and so on. In this paper, we develop algorithmic procedure applicable to designing various business process changes such as process automation, business process resequencing, and more radical process integration. The framework is employed from dynamic programming approach in the literature, which is based on the decision making paradigm of organizations to abstract business processes as quantitative decision models. As such, our research can fill the gap of limited development of theory based analytic methodologies for business process design, by providing objective rationale to reach the consensus among the organizational members including senior management.

• Journal of Information Technology Applications and Management
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• 제12권1호
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• pp.241-259
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• 2005

This study explores a model of partnership to the success of outsourcing CTI(computer telephony integration) based customer service centers of a telecommunication service company. The motivation of the study is to extend the research on IT outsourcing to IT-enabled BPO of customer service centers as a specific IT outsourcing practice. Previous research on IT outsourcing partnership and success is reviewed for developing an a research model of IT-enabled BPO. This model is proposed based on the previous partnership success models in information systems research. The results of the study confirm major factors related to successful IT-enabled BPO in previous research. Especially, the specificity of a contract and strategic collaboration in partnership are found to be influential on the success of IT-enabled BPO.

• International Journal of Advanced Culture Technology
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• 제8권3호
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• pp.223-230
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• 2020

Companies have made an investment of cost and time to optimize processing of a new business model in a cloud environment, applying collaboration technology utilizing business processes in a social network. The collaborative processing method changed from traditional BPM to the cloud and a mobile cloud environment. We proposed a collaborative system for operating processes in social networks using MOXMDR-DAI+ (eXtended Metadata Registry-Data Access & Integration based multimedia ontology). The system operating cloud-based collaborative processes in application of MOXMDR-DAI+, which was suitable for data interoperation. MOXMDR-DAI+ applied to this system was an agent effectively supporting access and integration between multimedia content metadata schema and instance, which were necessary for data interoperation, of individual local system in the cloud environment, operating collaborative processes in the social network. In operating the social network-based collaborative processes, there occurred heterogeneousness such as schema structure and semantic collision due to queries in the processes and unit conversion between instances. It aimed to solve the occurrence of heterogeneousness in the process of metadata mapping using MOXMDR-DAI+ in the system. The system proposed in this study can visualize business processes. And it makes it easier to operate the collaboration process through mobile support. Real-time status monitoring of the operation process is possible through the dashboard, and it is possible to perform a collaborative process through expert search using a community in a social network environment.

• 유통과학연구
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• 제10권6호
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• pp.27-37
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• 2012

M&A 과정, 특히 인수 후 통합에 관한 기존의 연구는 내부 조직의 통합에 중점을 두어 왔는데, 본 연구는 백화점 간의 인수합병 과정에서 브랜드 네임 및 회원 제도의 통합 사례에 대한 분석을 통해 양사의 브랜드와 고객의 통합 과정이 어떻게 이루어지며, 그 과정에서 무엇이 중요한지를 보고자 하였다. 본 연구는 유통학문의 연구방법론 중 규범적 연구방법론이나 경험적 분석기법에 적용되는 사례연구의 접근법을 적용하여, 인수합병을 통해 두 회사의 브랜드 네임과 회원 제도를 통합한 기업을 선정하여 분석하였다. 연구 결과, 인수합병 과정의 브랜드와 고객 측면의 통합을 위해서는 양사의 브랜드 및 고객 관리 현황에 대한 이해를 바탕으로 주요 통합 영역을 설정하여 고객과 기업의 양쪽 측면에서 의사결정을 고려해야 한다는 것, 통합의 목표를 단기적인 사업 효율성 추구가 아니라 장기적인 브랜드 파워와 구체적인 시너지 등으로 추구해야 한다는 것, 브랜드의 통합과 회원 제도의 통합은 사업 전략과 마케팅 프로그램 등의 변화를 유발하기 때문에 구체적인 후속 프로그램이 필요하다는 것을 알 수 있었다. 본 연구는 단일 기업을 대상으로 한 서술식 사례 연구라는 한계가 있어, 향후에는 복수 기업들의 비교분석적 연구나 브랜드 및 고객 통합 관련 이론들을 체계적인 분석의 틀로 이용하는 연구 등이 필요할 것이다.

• Agribusiness and Information Management
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• 제5권1호
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• pp.20-30
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• 2013

This paper presents a model explaining industrywide information systems (IS) integration in the agri-industry. Using a theoretical frame of value configuration analysis and IS integration extent we study 15 organizations. We find that product sensitivity, continuous production, value chain captains, and value creation logic explain the industry-wide IS integration. Incompatible value creation logic among stakeholders and the lack of presence of "value chain captains" - powerful actors dominating the entire industry - has and negative impact on industry-wide integration. On the other hand, product sensitivity and continuous production process led to higher levels of integration.

• 산업경영시스템학회지
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• 제35권3호
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• pp.163-172
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• 2012

Regarding project management, many organizations have developed and distributed general project management knowledge systems, and application fields use the knowledge systems to apply the process suitable for characteristics of a project. This study suggests project management process models to apply to system integration projects. This system integration project management process model is composed of six top processes of initiation, preparation for contract, planning, implementation management, coordination and control, and termination and transfer. The five processes are re-divided into 25 bottom processes. These processes are expressed as input, control, output, and mechanism by using the IDEF0 model. For this model development, it has chosen the items which constituted a process through a questionnaire of experts.

• 한국유통학회지:유통연구
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• 제9권1호
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• pp.1-24
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• 2004

As the dot-com companies realize the importance of the traditional business operations such as product distribution and sourcing, the task of balancing business strategy and operations between electronic commerce and"bricks St mortar"channels is an ongoing challenge. However, there are no generic recipes for formulating business strategy that optimally bridges the physical and virtual operations. In order to provide some guidelines, this study examines the big 3 retailers in Korea, and their"clicks ＆ mortar"strategy, assessing how the activities of each channel are integrated to achieve the synergy effect. This study analyzes the differences in the pattern of integration among the three retailers and traces the causes of those differences. It also figures out the relationship between the degree of integration and performance variables such as growth and cost. Finally. it defines the essential constraints on the process of integration along with managerial implications.

• 무역상무연구
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• 제26권
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• pp.143-172
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• 2005

The biggest exchange of international environment of shipping logistics in 21 century should appear ultra-mega container ships on the shipping market. The competitive trend of large size container ship was based on economics of scale among the international shipping business. In the environment, shipping firms consider the integration of freight forwarder and shipper in the international logistics process. The aims of this research analyse a relation between the environment uncertainty and logistics information system(LIS) and the integration and resolve the integration and its impact on logistics performance. The research methodology of this research analyse structural equation modeling on the relation of variables. The results of research are as follows. First, Environmental uncertainty significantly influences the internal integration and the external integration. Second, LIS has an influence on the logistics integration by providing the foundation for LIS utilization in international logistics process. Third, the internal integration significantly influences a logistics performance, which implies that firms should promote interaction and collaboration through internal process integration to achieve logistics performance as the logistical cost and service. But the external integration is not significantly a logistics performance.