• Title/Summary/Keyword: Business Modeling

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Interpretive Structural Modeling in the Adoption of IoT Services

  • Kim, Yonghee;Park, Youngju;Song, Gwangsuk
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.13 no.3
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    • pp.1184-1198
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    • 2019
  • This study aims to use ISM to identify the enablers affecting the acceptance of IoT services. For this purpose, this study conducted an ISM analysis and a MICMAC analysis, extracted the enablers from Internet of Things - An Action Plan for Europe published by the EU for the research, and conducted interviews and surveys. The study found that it would be preferentially necessary to prepare the base for successful IoT services through international cooperation and the security of objective data. In addition, it turned out that it would be necessary to make efforts to spread and develop IoT services by conducting R&D and implementing projects through public-private partnerships and the organization of a consultative group. Lastly, since information security and standardization are the desired objects of the IoT industry, it was found that both the government and the industrial world should focus on them. This study has significance in that it can provide practical implications for the effective acceptance of IoT services.

Analyzing Customer Experience in Hotel Services Using Topic Modeling

  • Nguyen, Van-Ho;Ho, Thanh
    • Journal of Information Processing Systems
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    • v.17 no.3
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    • pp.586-598
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    • 2021
  • Nowadays, users' reviews and feedback on e-commerce sites stored in text create a huge source of information for analyzing customers' experience with goods and services provided by a business. In other words, collecting and analyzing this information is necessary to better understand customer needs. In this study, we first collected a corpus with 99,322 customers' comments and opinions in English. From this corpus we chose the best number of topics (K) using Perplexity and Coherence Score measurements as the input parameters for the model. Finally, we conducted an experiment using the latent Dirichlet allocation (LDA) topic model with K coefficients to explore the topic. The model results found hidden topics and keyword sets with high probability that are interesting to users. The application of empirical results from the model will support decision-making to help businesses improve products and services as well as business management and development in the field of hotel services.

The Effects of Supply Network's Social Capitals on Sustainable Supply Network Management Project and Its Performance (공급망의 사회적 자본 특성이 친환경 공급망관리 프로젝트 성과에 미치는 영향)

  • Kim, Hyojin;Oh, Jaeyoung;Hur, Daesik
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.45 no.3
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    • pp.214-227
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    • 2022
  • The successful implementation of green supply chain management(GSCM) practices requires a level of cooperation that can be difficult to conduct. Despite this challenge, limited scholarly attention has been paid to exploring how the implementation of GSCM practices can be effectively facilitated and enhanced through accumulated social capital with suppliers. Based on social capital theory, this study postulates that supplier network characteristics derived from social capital with key suppliers can be critical antecedents of GSCM, which in turn enhances the firm's environmental performance. To test hypotheses, data were collected from 330 firms in 15 countries, and structural equation modeling was employed. Results show that GSCM improves environmental performance, and structural and cognitive social capitals of the supplier network act as antecedents and lead to GSCM implementation.

Exploring trends in blockchain publications with topic modeling: Implications for forecasting the emergence of industry applications

  • Jeongho Lee;Hangjung Zo;Tom Steinberger
    • ETRI Journal
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    • v.45 no.6
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    • pp.982-995
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    • 2023
  • Technological innovation generates products, services, and processes that can disrupt existing industries and lead to the emergence of new fields. Distributed ledger technology, or blockchain, offers novel transparency, security, and anonymity characteristics in transaction data that may disrupt existing industries. However, research attention has largely examined its application to finance. Less is known of any broader applications, particularly in Industry 4.0. This study investigates academic research publications on blockchain and predicts emerging industries using academia-industry dynamics. This study adopts latent Dirichlet allocation and dynamic topic models to analyze large text data with a high capacity for dimensionality reduction. Prior studies confirm that research contributes to technological innovation through spillover, including products, processes, and services. This study predicts emerging industries that will likely incorporate blockchain technology using insights from the knowledge structure of publications.

Impact of Topic Distribution on Review Sentiment: A Comparative Study between South Korea and the U.S.

  • Mina Cho;Dugmee Hwang;SeongMin Jeon
    • Asia pacific journal of information systems
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    • v.32 no.3
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    • pp.514-536
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    • 2022
  • Online reviews offer valuable information to businesses by reflecting consumer experiences about their products and services. Two crucial aspects of online reviews are the topics consumers choose to address, and the sentiments expressed in their reviews. Building upon previous literature that shows online reviews are context-dependent, we employ the Expectation-Confirmation Theory (ECT) to examine the impact of topic distribution on review sentiment in South Korea and the U.S. during pre- and post-pandemic periods. After applying a topic modeling to Airbnb app review data, we measure the contribution of each topic on review sentiment using SHAP values. Our results indicate variations in topic distribution trends between 2018 and 2021. In addition, the order and magnitude of topics' impact on review sentiment change between pre- and post-pandemic periods for both countries. This study can help businesses understand how topics and sentiments associated with their products and services changed after the pandemic and thus identify areas of improvement.

A Technology-based New Business Planning Model ; Fuzzy Inference Systems Approach (신규사업의 성공판정을 위한 퍼지추론모형)

  • 권철신;김태현
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2001.10a
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    • pp.246-249
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    • 2001
  • In this study we propose a technology selection model, which captures technology seeds for new business area by a fuzzy structural modeling method and then, design a model, which evaluates the validity of New Business Development plans for the selected technology seeds with regard to the properties of manufacturing, product, market, and economy as well. Finally, a fuzzy inference system is designed in order to decide the degree of success of New Business Development plans based on the preceding validity evaluation.

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Enterprise Process Reverse Engineering(EPRE):Form-based approach

  • Kim, Kyong-Ho;Kim, Young-Gul
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1996.10a
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    • pp.113-116
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    • 1996
  • Firms spend enormous efforts identifying current processes and understanding the related details before establishing new business processes in their business process redesign (BPR) projects. Considering excessive efforts required during the analysis phase and limited support to BPR projects, need for a better method is evident This article describes a method of modeling enterprise business processes bayed on common business forms. By identifying form operations and form field types, the proposed method provides redesign view on the information handling as well as the current process flows in the form of an Event-Process Chain (EPC) diagram.

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A BPN model for Web-based Business Process Reengineering and Specification (웹 기반 비즈니스 프로세스의 리엔지니어링과 명세를 위한 BPN 모형)

  • Jang, Soo-Jin;Choi, Sang-Soo;Lee, Gang-Soo
    • The KIPS Transactions:PartD
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    • v.10D no.3
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    • pp.471-488
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    • 2003
  • A web-based information system, that is a dominant type of information systems, suffers from the “web crisis” in development and maintenance of the system. To cope with the problem, a technology of reengineering to web-based business process, which is one of web engineering, is strongly needed. In this paper, we propose a BPN(Business Process Net) model and reengineering guides along with an application example, which are used for modeling web-based business processes and migrating to web-based information system. BPN model is a type of not only a Beta-distributed stochastics Petri net, but also an executable Activity diagram. BPN is modeled by using the Use Case analysis method and the Beta-distribution. The later is used for the purpose of modeling the uncertainty of execution time and cost of a business process. BPN model and reengineering heuristics might be used as a formal common model for business process specification languages, and analysis and design method for Web-based Information system, respectively.

Dispute of Part-Whole Representation in Conceptual Modeling (부분-전체 관계에 관한 개념적 모델링의 논의에 관하여)

  • Kim, Taekyung;Park, Jinsoo;Rho, Sangkyu
    • Journal of Intelligence and Information Systems
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    • v.18 no.4
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    • pp.97-116
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    • 2012
  • Conceptual modeling is an important step for successful system development. It helps system designers and business practitioners share the same view on domain knowledge. If the work is successful, a result of conceptual modeling can be beneficial in increasing productivity and reducing failures. However, the value of conceptual modeling is unlikely to be evaluated uniformly because we are lack of agreement on how to elicit concepts and how to represent those with conceptual modeling constructs. Especially, designing relationships between components, also known as part-whole relationships, have been regarded as complicated work. The recent study, "Representing Part-Whole Relations in Conceptual Modeling : An Empirical Evaluation" (Shanks et al., 2008), published in MIS Quarterly, can be regarded as one of positive efforts. Not only the study is one of few attempts of trying to clarify how to select modeling alternatives in part-whole design, but also it shows results based on an empirical experiment. Shanks et al. argue that there are two modeling alternatives to represent part-whole relationships : an implicit representation and an explicit one. By conducting an experiment, they insist that the explicit representation increases the value of a conceptual model. Moreover, Shanks et al. justify their findings by citing the BWW ontology. Recently, the study from Shanks et al. faces criticism. Allen and March (2012) argue that Shanks et al.'s experiment is lack of validity and reliability since the experimental setting suffers from error-prone and self-defensive design. They point out that the experiment is intentionally fabricated to support the idea, as such that using concrete UML concepts results in positive results in understanding models. Additionally, Allen and March add that the experiment failed to consider boundary conditions; thus reducing credibility. Shanks and Weber (2012) contradict flatly the argument suggested by Allen and March (2012). To defend, they posit the BWW ontology is righteously applied in supporting the research. Moreover, the experiment, they insist, can be fairly acceptable. Therefore, Shanks and Weber argue that Allen and March distort the true value of Shanks et al. by pointing out minor limitations. In this study, we try to investigate the dispute around Shanks et al. in order to answer to the following question : "What is the proper value of the study conducted by Shanks et al.?" More profoundly, we question whether or not using the BWW ontology can be the only viable option of exploring better conceptual modeling methods and procedures. To understand key issues around the dispute, first we reviewed previous studies relating to the BWW ontology. We critically reviewed both of Shanks and Weber and Allen and March. With those findings, we further discuss theories on part-whole (or part-of) relationships that are rarely treated in the dispute. As a result, we found three additional evidences that are not sufficiently covered by the dispute. The main focus of the dispute is on the errors of experimental methods: Shanks et al. did not use Bunge's Ontology properly; the refutation of a paradigm shift is lack of concrete, logical rationale; the conceptualization on part-whole relations should be reformed. Conclusively, Allen and March indicate properly issues that weaken the value of Shanks et al. In general, their criticism is reasonable; however, they do not provide sufficient answers how to anchor future studies on part-whole relationships. We argue that the use of the BWW ontology should be rigorously evaluated by its original philosophical rationales surrounding part-whole existence. Moreover, conceptual modeling on the part-whole phenomena should be investigated with more plentiful lens of alternative theories. The criticism on Shanks et al. should not be regarded as a contradiction on evaluating modeling methods of alternative part-whole representations. To the contrary, it should be viewed as a call for research on usable and useful approaches to increase value of conceptual modeling.

The Defect Diagnosis Process Model Utilizing BPMN Modeling Method in the Apartment Housing (BPMN 모델링 방식을 활용한 공동주택 하자진단 업무프로세스 모델)

  • Jung, Ryeo-Won;Kim, Kyung-Hwan;Lee, Jeong-Seok;Kim, Jae-Jun
    • Journal of the Korean housing association
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    • v.26 no.2
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    • pp.67-79
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    • 2015
  • As the Korean construction market in the apartment housing has changed to a housing consumer focused market, interest and importance on efficient use and management on existing buildings has increased rather than demand for new buildings. Interest of housing consumers on apartment house quality has increased in this market paradigm, and this spontaneously is connected to quality flaw related defect disputes and lawsuits that the importance of defect diagnosis has continuously increased. This defect diagnosis is directly connected to maintenance charges in defect dispute and lawsuit processes that rather objective and highly credible progress of duty is required. However, most defect diagnosis firms today that progress defect diagnosis are using different diagnosis methods and depend on the experience of experienced professionals that there is no standardized defect diagnosis process. Therefore, the purpose of this study is to provide common defect diagnosis process model for defect diagnosis firms utilizing the BPMN (Business Process Modeling Notation) modeling method. It is expected that this will contribute to professional and reliable task performances of concerned defect diagnosis workers. Furthermore, it is expected that design lawsuit damage will be substantially reduced by standardizing defect diagnosis processes.