• 복식
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• 제33권
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• pp.201-215
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• 1997

The purpose of this study was to investigate the actual state and problems of outlet stores. And examine store attributes shopping orientations information sources according to demographic characteristics for outlet store patronage group. The questionnaires were administered to 400 women living in Taegu. The data were analyzed by using Frequency Percentage Factor Analysis MANOVA. The results of the study were as follows; 1) Outlet stores in Taegu area were run as the type of agency and dealt in most brands of their own companies, There were plenty of as-sortment and merchandise. The discount rate was 50-60% Stores' locations were scattered which made shopping environment incon-venient. 2) The store attributes were composed of five factors such as fashion & products diver-sity service store reputation convenience and price. Shopping orientation were com-posed of six factors such as self-confidence for shopping brand oriented store loyalty & near-store oriented economical self-assumed shopping and difficulty of choice. Information sources were composed of four factors such as print media & display personal information advertising and store visit. 3) There were significant differences be-tween patronage group and non-patronage group in store reputation service fashion & products diversity. Patronage group is more satisfied with these three factors. There were significant differences between patronage group and non-patronage group in brand oriented and economical Non-patronage group was more brand oriented and patronage group was more economical. There were significant difference between patronage group and non-patronage group in print dedia & display factos. Non-patronage group made more use of print media& display than patronage group as information sources. There were significant differences between patronage group non-patrpnage group in age marital status and levle of education.

• 한국전자거래학회지
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• 제22권2호
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• pp.79-98
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• 2017

감성 또는 사랑의 관점에서 고객과 IT 브랜드 간의 관계를 이해하기 위해서는 브랜드 충성도를 넘어, IT 소비자를 정확히 이해하려는 연구가 요구된다. 본 연구는 소비자와 IT 브랜드 간의 감성적 관계를 설명하는 '러브마크' 개념을 소개하고 측정도구를 개발 검증한다. 연구결과 스마트폰 사용자들 대상으로 고차 확인적 요인 분석을 통해 러브마크를 구성하는 6가지 개념(신비감, 감각, 친밀감, 성과, 신뢰, 명성)과 18개 측정항목을 개발하였다. 그리고 러브마크가 브랜드 충성도보다 소비자와 IT 브랜드 간의 감성적 상호작용을 유효하게 설명하는 것으로 확인되었다.

• Human Ecology Research
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• 제59권4호
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• pp.449-463
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• 2021

The aim of this study was to analyze the perceptions and entering status of small business online fashion retailers on portal shopping and fashion shopping malls. Case studies were conducted on a total of 10 research samples. The results were as follows: first, regarding the strategic factors of online fashion stores, 'price competitiveness' is important, especially in portal shopping and low-cost brands; 'product assortment' is important but not essential in all platforms; and 'differentiation' is important to continuously secure loyal customers in fashion shopping malls. Customer satisfaction leads to customer loyalty, and customer loyalty affects the sales conversion rate and brand growth of online sales channels. Factors that promoted sales activities in online sales channels were exposure, advertisements, SNS, events, special exhibitions, and events. Hindrance factors were low price competition, overheated competition, and the MD of sales channels. Second, the research samples used multiple online sales channels, including portal shopping malls and fashion shopping malls, in addition to their own malls. The selection factors were platform reputation and commission, branding, and customer inflow through exposure. Portal shopping malls were perceived as providing easy access, advertising/customer communication, exposure/search, price competitiveness, scalability, and intense competition, whereas fashion shopping malls were perceived as providing a brand image and concept, brand promotion, high commissions, difficult entry, and low profits. The factors for success in portal shopping malls were exposure/search, price competitiveness, and brand recognition, whereas the factors for success in fashion shopping malls were differentiation, brand, exposure/advertisement, product assortment, and MD.

• 산경연구논집
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• 제10권2호
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• pp.39-49
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• 2019

Purpose - Customer loyalty and citizenship behavior are key success factors of franchise system. They make the management of franchisee more effective and efficient. Prior studies, however, mainly dealt with only acquisition utility of customer, such as perceived product/service quality and brand reputation to explain customer loyalty and citizenship behavior, which explains only on one side. We tried to investigate the effect of exchange utility of customer, such as relationship strength and psychological obligation together with the acquisition utility. In addition, we tried to investigate the relationship between customer loyalty and citizenship behavior in franchise context. Research design, data, and methodology - This study used data collected from the dining franchisee managers of 342 franchisors in South Korea. The franchisors consist of more than ten franchisees, the majority of which participated directly in the transaction with franchisor and have worked for more than six months. To test the hypotheses, the study used structural equation model analysis. Results - H1-1, 1-2, 1-3 predicted that acquisition utility would increase customer loyalty to franchisee. In support of H1-1, 1-2, 1-3, the results indicated that acquisition utilities such as perceived product value, perceived service value, and franchise brand reputation had positive effects on customer loyalty. H2-1, 2-2 predicted that exchange utility would increase customer loyalty to franchisee. In support of H2-2, the result indicated that psychological obligation had positive effects on customer loyalty like other acquisition utilities. However, H2-1 was not supported. Relationship strength had no significant effect on customer loyalty. H3 predicted that customer loyalty would increase customer citizenship behavior. In support of H3, the results indicated that customer loyalty had positive effect on customer citizenship behavior. Overall, the evidences generally supported the hypotheses. Conclusion - The results of the study show that not only acquisition utility but also exchange utility increases customer loyalty to franchisee and also show that customer loyalty increases customer citizenship behavior. Interestingly, however, relationship strength has no significant effect on customer loyalty. These results have two implications. The one is that increasing exchange utility can improve customer loyalty as acquisition utility can. The other one is that both of customer utilities can improve customer citizenship via customer loyalty.

• 지식경영연구
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• 제16권3호
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• pp.103-128
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• 2015

This study sheds light on the role of corporate social responsibility in firms' growth by investigating how and what corporate social activities may flow down china auto industry market. This study results based on in-depth case studies from 5 international auto corporations suggest that positive diverse corporate social responsibility amplified that the influence of commitment to the customer on firm's brand loyalty and sustainable growth. The most important thing is that strategic corporate social responsibility activities including new venture creation support and national project program will have a positive influence on the firm's growth and brand reputation. We build on advanced solutions to examine the unique and joint activities of auto corporations based on china auto industry market and important factors affecting sustainable growth in auto corporations. Contributions and implication of this study for current and future corporate social responsibility research are discussed.

• 한국정보시스템학회지:정보시스템연구
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• 제27권3호
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• pp.103-121
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• 2018

Purpose As web 2.0 has taken root in the Internet environment, people began to create specific values to produce and disseminate contents on their own. In order to emphasize the personalized media attributes, the concept of self media was derived. In this paradigm shift, self media has emerged that succeeded in commercializing themselves in social media. Taking advantage of the influence of self media will have a tremendous positive impact on management activities such as marketing strategy, brand promotion, customer retention, and profit growth. This study examines the factors affecting the loyalty of self media in Korea and China because the studies in the area of selfmedia is not enough. Design/methodology/approach This study analyzed what factors influenced the loyalty of self-media in terms of Korea-China comparison. The research model was proposed on the basis of previous research papers. Content value, interactivity, ease of access, self-congruity, sympathy, and reputation were used as independent variables. Trust and satisfaction are used as mediating variables, nationality as moderator variables, and loyalty to self-media as a dependent variable. Results As a result, it was found that all independent variables directly influence the loyalty of self-media except interactivity, and interactivity indirectly influence loyalty through trust and satisfaction. There was a moderating effect of nationality between satisfaction and loyalty, but was not a moderating effect between trust and loyalty.

• 한국관광식음료학회지:관광식음료경영연구
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• 제16권1호
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• pp.43-69
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• 2005

브랜드는 자신의 상품이나 서비스를 다른 경쟁사와 구별해서 표시하기 위해 사용하는 명칭을 의미하고, 브랜드 이미지는 소비자가 특정기업의 브랜드에 대해 가지고 있는 좋고 나쁜 느낌 또는 브랜드에 대한 신념 등으로 정의된다. 소비자는 제품을 구입할 때 제품이 주는 브랜드의 가치에 따라 제품을 선택한다. 이러한 관점에서 기업의 브랜드가 가져다주는 자산 가치는 기업의 성공을 가늠할 수 있는 정도의 중요한 요소이다. 브랜드이미지는 소비자들에게 기업과 상품을 판매하는데 영향을 주는 매우 중요한 부분이다. 특히 호텔산업은 고객에게 인기와 신뢰를 획득하여 장기간에 걸쳐 많은 고객을 창출해야 하고 유지해야 하므로, 기능적 가치를 초월하여 의미적 가치가 중요시되는 산업이다. 이미지를 마케팅 환경 관리 면에서 중요시하는 것은 가격과 제품수준의 표준화로 인하여 제품 자체만으로는 차별화가 쉽지 않기 때문에 기업이미지는 사회가 고도 산업사회가 될수록 더욱 중요한 마케팅 요소로서 작용하며, 소비자의 구매행동에 있어 기업에 대한 이미지 요소를 중시하는 경향이 많아지고 있다. 기업 브랜드이미지의 인식이나 차별화에 성공할 경우 소비자는 다른 기업의 광고나 홍보보다 더 오래 기억하게 되고 아울러 신뢰도도 높아지게 된다. 오늘날 대부분의 호텔들은 그들의 기업 브랜드이미지에 대한 중요성을 인식하고 있으면서도 그에 따른 깊이 있는 연구와 체계적인 대응 전략을 제대로 시행하고 있지 못하고 있는 것이 현실이다. 본 연구에서는 호텔 브랜드 차별화의 한 전략으로 호텔 브랜드 이미지와 선택속성이 고객의 구매의도에 미치는 영향에 대해 알아보고자 한다. 실증조사의 조사기간은 2004년 4월 23일부터 5월 20일까지 실시하였고, 조사지역 및 조사대상은 대구지역에 위치한 호텔을 이용하는 일반소비자로서 미리 작성된 설문지를 가지고 조사하였다. 결론적으로 호텔 브랜드이미지를 결정하는 가장 중요한 요인으로 호텔 직원들의 서비스 및 호텔의 명성으로 나타났으며, 또한, 호텔 이용객들이 호텔 선택 시 결정적인 영향을 미친다고 볼 수 있다.

• 한국콘텐츠학회논문지
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• 제14권9호
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• pp.411-427
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• 2014

본 연구는 오픈소스SW의 기술적 접근이 아닌 개발자와 소비자들이 함께 참여하고 공유할 수 있는 소셜 플랫폼을 활용한 프로슈머(Prosumer)마케팅의 관점에서 OSS의 마케팅연구에 기여점을 제시하고자한다. 이를 위하여 OSS의 온라인 브랜드 커뮤니티 활성화가 소셜 미디어 플랫폼을 활용한 OSS의 프로슈머 마케팅에 미치는 영향을 알아보고 최종적으로 소셜 미디어 플랫폼 사용자들의 OSS에 대한 충성도를 알아보고자 하였다. 연구의 결과로서 온라인 브랜드 커뮤니티의 활성화 요인들 중 커뮤니티의 콘텐츠, 고객지원, UI, 그리고 커뮤니티 활동에 대한 유/무상의 보상이 OSS 소셜 미디어 플랫폼 활성화에 유의한 영향을 미치는 것으로 나타났다. 그러나 브랜드의 명성은 OSS 소셜 미디어 플랫폼 활성화에 유의미한 영향을 미치지 못하는 것으로 나타났다. 또한, OSS 소셜 미디어 플랫폼의 활성화가 OSS의 충성도에 긍정적인 영향을 미치고 있는 것으로 나타났다. 이는 급변하는 ICT 생태계에서 OSS 비즈니스의 새로운 해법으로서 소셜 플랫폼기반 프로슈머 마케팅이 중요한 전략이 될 수 있다는 것을 보여주는 결과라고 할 수 있다.

• Asia Marketing Journal
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• 제13권4호
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• pp.191-212
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• 2012

자본시장통합법이 본격적으로 시행됨에 따라 국내 금융 시장은 과거와 다른 새로운 환경에 직면하고 있다. 이런 변화는 금융 상품의 일반 고객인 소비자의 태도 및 행동에도 큰 변화를 가져올 것으로 예상할 수 있다. 금융 산업과 관련된 연구는 주로 재무적인 측면에서 이루어져 왔으며, 소비자 측면의 마케팅적 접근은 상대적으로 소홀하게 취급되어 왔다. 본 연구에서는 금융 서비스를 대상으로 소비자들이 지각하는 전반적 품질에 영향을 미치는 요인은 무엇이며, 이러한 요인들이 어떻게 마케팅 성과로 이어지는 가를 실증적으로 분석하였다. 이론적 고찰을 바탕으로 통합적 연구 모델을 제시하였는데, 소비자 특성 차원 요인으로서 자기 효능감과 자아-브랜드 이미지 일치성을, 상품 차원 요인으로 금융 상품 매력성을, 기업 차원 요인으로는 금융 기업 명성을 주요 독립 변수로 설명하였고, 성과를 결정하는 매개 변수로는 지각된 전반적 품질을 제시하였다. 성과 변수로는 태도 변수인 브랜드 애호도와 행동 변수인 이용 의도가 포함되었다. 실증 분석 결과, 자아-브랜드 이미지 일치성, 상품 매력성, 명성이 지각된 전반적 품질에 긍정적 영향을 미치며, 이는 브랜드 애호도에도 긍정적인 영향을 미치는 것으로 나타났다. 그러나 자기 효능감이 지각된 전반적 품질에 미치는 영향과, 지각된 전반적 품질이 이용 의도에 미치는 영향은 유의하지 않은 것으로 나타났다.

• 한국의류학회지
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• 제23권1호
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• pp.42-53
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• 1999

Global sourcing strategy is the one that apparel firms adopt in order to improve efficiency. Souring statesgies are not limited to the decision of sourcing country or vertical integration of sewing process Sourcing strategies include all the ecision of marketing process from the acquisition of fabric to distribution of products. The present study aims to analyze the soucing strategies of Korea apparel industry in global perspectives by applying transaction cost approach and aims to provide the implications for the future. The results are as follows ; (1) sourcing strategies in the dimension of domestic versus offshore soucing are determined by the experience in foreign business and the degree of fashionability of the product. (2) Firms tend to increase affshore soucing as they accumulate the experience in foreign business because they can decrease transaction costs as the perceived risks decrease (3) Also firms tend to source their products in foreign countries when the products are more fashionable. Brand loyalty of the product is a additional factor that increases the proportion of domestic sourcing. (4) Degree of vertical integration of sourcing is determined by the fashionability brand loyalty and the experience in foreign business. That is firms decrease the transaction costs by avoiding the investment to short life fashion products. However firms increase the control over the high reputation product by in house production. As the apparel firms tend to more marketing oriented and the national boundaries of business envrionment becomes permeable more efficient global sourcing strategies should be stablished, Besides the production costs nonproduction costs should be equallly considered in order to analyze the total costs.