• 제목/요약/키워드: Benefit delay type service

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Analytical Framework for Promoting Customer Participation in Benefit Delay Type Services

  • Cho, Myung-Rae
    • 융합경영연구
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    • 제6권1호
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    • pp.9-16
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    • 2018
  • Purpose - Benefit delay type services have a characteristic of benefit delay that does not immediately appear at the time of delivery of service. Due to a characteristic of benefit delay, the customer's participation in the service delivery system is hindered, and the quality of service declines. As a result, customer satisfaction would be reduced. The purpose of this study is to construct an analytical framework to analyze a mechanism that promotes customer participation in benefit delay type services. Research design, data, and Methodology - Existing research has considered only the performance of service companies to enhance the quality of service and customer satisfaction. This study focused on customer participation as a factor affecting the quality of service and customer satisfaction and attempted to construct an analytical framework based on a theoretical perspective of motivational research. Results - By adopting the motivation theory, this research derived three concepts, the possibility of gaining benefits, the emotional experience, and the desire of benefit. And motivation is created when the three factors interact with each other. Conclusions - This paper has constructed an analytical framework for analyzing factors that promote customer participation in the benefit delay service and finally has proposed case study for further research.

Different Effects of Cognitive and Non-exercise Physical Leisure Activities on Cognitive Function by Age in Elderly Korean Individuals

  • Jung, Mi Sook;Kim, Hyunli;Lee, Yeji;Kim, Mijung;Chung, Eunyoung
    • Osong Public Health and Research Perspectives
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    • 제8권5호
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    • pp.308-317
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    • 2017
  • Objectives: We aimed to examine the effects of various leisure activities on cognitive impairment in young-old (aged 65-74 years) and old-old (aged ${\geq}75$ years) adults. Methods: In total, 10,279 elderly Korean individuals from the 2014 Korean National Survey on Older Adults' cohort were enrolled in our study. Cognitive impairment was assessed using the standardized score of the Mini-Mental State Examination for Dementia Screening, whereas leisure activities were recorded via self-reporting of the extent and type of leisure activity the subjects involved in over the past year. Multivariate logistic regression was used to assess the effect of leisure activities on cognitive impairment, while controlling for potential covariates. Results: The subjects were more likely to participate in cognitive activities than in non-exercise physical activities. After controlling for selected covariates, involvement in cognitive activities was found to be a significant predictor of cognitive impairment in both the groups, whereas involvement in non-exercise physical activities was not a predictor of cognitive impairment in individuals aged ${\geq}75$ years. Moreover, depressive symptoms, rural residence, and hearing difficulties were common predictors of cognitive impairment among elderly-Korean-individuals. Conclusion: Leisure activity involvement may help delay cognitive impairment, which is often concomitant with aging. Hence, an early intervention service may significantly benefit both young-old and old-old individuals.

무신호 교차로의 안전 -서비스 수준 측정에 관한 연구- (DEVELOPMENT OF SAFETY-BASED LEVEL-OF-SERVICE PARAMETERS FOR TWO-WAY STOP-CONTROLLED INTERSECTIONS)

  • 이수범
    • 대한교통학회:학술대회논문집
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    • 대한교통학회 1996년도 제29회 학술발표회
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    • pp.59-86
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    • 1996
  • Current methods for evaluating unsignalized intersections, and estimating level-of-service (LOS) is determined from efficiency-based criteria such as little or no delay to very long delays. At present, similar procedures to evaluate intersections using safety-based criteria do not exist. The improvement of sight distances at intersections is the most effective way of improving intersection safety. However, a set of procedures is necessary to account for the limitations in current methodology. Such an approach would build upon such methods, but also account for: deficiencies in the current deterministic solution for the determination of intersection sight distances; opportunity for an accident and severity of an accident; and cost-effectiveness of attaining various levels of sight distances. In this research, a model that estimates the degree of safety at two-way stop-controlled intersections is described. Only crossing maneuvers are considered in this study because accidents caused by the crossing maneuvers are the dominate type among intersection accidents. Monte Carlo methods are used to estimate the hazard at an intersection as a function of roadway features and traffic conditions. Driver`s minimum gap acceptance in the crossing vehicles and headway distribution on the major road are used in the crossing vehicles and headway distribution on the major road are used in the model to simulate the real intersectional maneuvers. Other random variables addressed in the model are: traffic speeds; preception-reaction times of both drivers in the crossing vehicles and drivers in oncoming vehicles on the major road; and vehicles on the major roads. The developed model produces the total number of conflicts per year per vehicle and total potential kinetic energy per year per vehicle dissipated during conflicts as measurements of safety at intersections. Based on the results from the developed simulation model, desirable sight distances for various speeds were determined as 350 feet, 450 feet and 550 feet for 40 mph, 50 mph and 60 mph prevailing speed on the major road, respectively. These values are seven to eight percent less than those values recommended by AASHTO. A safety based level-of-service (LOS) is also developed using the results of the simulation model. When the total number of conflicts per vehicle is less than 0.05 at an intersection, the LOS of the intersection is `A' and when the total number of conflicts per vehicle is larger than 0.25 at an intersection, the LOS is `F'. Similarly, when the total hazard per vehicle is less than 350, 000 1b-ft2/sec2, the LOS is `F'. Once evaluation of the current safety at the intersection is complete, a sensitivity analysis can be done by changing one or more input parameters. This will estimate the benefit in terms of time and budget of hazard reduction based upon improving geometric and traffic characteristics at the intersection. This method will also enable traffic engineers in local governments to generate a priority list of intersection improvement projects.

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터널식 전력구를 위한 순굴진율 모델 개발 및 이를 활용한 쉴드TBM 최적운전 조건 제안 (Development of penetration rate model and optimum operational conditions of shield TBM for electricity transmission tunnels)

  • 김정주;류희환;김경열;홍성연;정주환;배두산
    • 한국터널지하공간학회 논문집
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    • 제22권6호
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    • pp.623-641
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    • 2020
  • 터널식 전력구는 약 5 km 이내의 연장을 기계식 굴착장비인 밀폐형 쉴드TBM을 이용하여 건설된다. 공기지연 예방 및 적기가압을 위해서는 암반등급별 공사기간의 예측정확도를 향상시켜야하며, 투입된 장비의 성능을 고려한 최적운전이 필수적이다. 이에 본 연구에서는 3.6 m급 쉴드TBM에 적합한 순굴진율 모델을 개발하고자 실대형 굴진시험을 수행하였다. 대표적인 일축압축강도에 대해서 소요추력과 커터헤드 회전속도를 바탕으로 약 100회의 실험을 수행하였다. 이에 풍화암, 연암, 경암분류에 따라 일축압축강도와 장비의 소요추력 조건이 고려된 연직력과 압입깊이 및 일축압축강도와 토크와의 상관관계를 제시하였다. 개발된 순굴진율 모델을 바탕으로 구동부 성능분석과 최적운전 조건에 대해 제시하였다. 본 연구결과를 통해 터널식 전력구 공사기간 단축 및 조기사용에 대한 사용자 편익증대를 기대할 수 있다.