• Title/Summary/Keyword: Behavior Intentions

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An Analysis of Relationships Between Quality Level of Healthcare and Customer Behaviors (의료 서비스품질 수준과 고객 행동의 관계 분석)

  • 최병희;강창욱;이배진
    • Journal of Korean Society for Quality Management
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    • v.29 no.4
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    • pp.54-64
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    • 2001
  • Service industries are rapidly increased and the environment of service is also changing in healthcare settings. Those make them change their management strategies and carry out many researches. Till now, single-item behavioral intention scale or direct measuring has some limitations that we have to consider its efficiency and it is difficult to explain phenomena of broad part in the process of determining behavioral intentions. In this paper, we examine the dimensionality of healthcare service in Korea through the multi-item behavioral intention scale. In addition, we are going to investigate the nature of the relationship between service quality perceptions which have unique construct, and consumer satisfaction judgements in the formation of consumers' behavioral intentions. we are going to conclude that the linear combination model of service quality and customer satisfaction can describe the process of formation of customers' behavioral intentions best and provide some managerial implications to decision makers for redistribution of materials and human resources.

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SOCIAL ENTREPRENEURSHIP INTENTIONS AMONG UNIVERSITY STUDENTS IN UZBEKISTAN: A CASE OF TSUE

  • Lee, Chaewon;Khabibullo, Jurakulov
    • 한국벤처창업학회:학술대회논문집
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    • 2018.04a
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    • pp.191-197
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    • 2018
  • The purpose of the study is to identify social entrepreneurship intentions among university students in Uzbekistan focusing on the Tashkent State University of Economics(TSEU) as a study area. A 47 item questionnaire was distributed to 371 students of TSUE students in Uzbekistan by using convenience sample method. From a total of the 371 respondents, 278 (74.93%) were male, 93 (25.07%) were females and the average age of the respondents was approximately 22 years. The result indicates that the model in this study accounts for 67,7% of the variance in interpreting the social entrepreneurship intention. This study makes a contribution to the social entrepreneurship research area by including factors such as risk taking propensity, internal locus of control, moral obligation, self-efficacy and empathy as antecedents of the theory of planned behavior that also explains social entrepreneurial intention formation.

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Effect of Consumer Innovativeness on Online Buying Behavior in an Emerging Market

  • Singh, Devinder Pal
    • Journal of Distribution Science
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    • v.14 no.7
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    • pp.15-19
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    • 2016
  • Purpose - India is predicted to lead the world in online sales, but the behavioral range of online consumer has not been researched adequately. Moreover, the research on the role of psychological variables like consumer innovativeness in online purchase behavior has not been investigated. This paper aims to unravel the role of 'consumer innovativeness' in predicting online purchase intention. Further, this paper examines the effect of consumer innovativeness on 'online information search' and 'attitude' in online purchase areas. Research design, data, and methodology - This study uses factor analysis to confirm the convergent and discriminant validities from the adopted scales. Regression analysis was employed to test the various hypotheses in this study. Results - This study finds that consumer innovativeness affects positively 'information search', 'attitude' and 'purchase intentions' in online purchase circumstances. Conclusions - Consumer Innovativeness has emerged as a significant factor affecting online purchase intentions. It has also been confronted with an important variable affecting online information search and attitudes for online purchase.

How Background Music Affects Consumer Perception of Waiting Time? -A Mediating Role of Emotions-

  • Park, Jee-Sun;Stoel, Leslie D.
    • Journal of Fashion Business
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    • v.22 no.3
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    • pp.16-29
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    • 2018
  • The present study examines whether consumers' perception of waiting time and their behavioral intentions are influenced by the presence of background music in an online shopping environment. In particular, this study aims to explain the underlying mechanism for the effects of background music on consumers' perceived wait and behavioral intentions toward the online retailer by proposing the mediating role of emotions drawing on the Stimulus-Organism-Response (S-O-R) framework. A lab experiment was employed to test the hypotheses. A total of 102 college students were used for data analyses. Results show that the presence of music has a significant impact on participants' emotions, perceived waiting time, and approach behavior. Moreover, the findings show that pleasure and the perceived waiting time serve as mediators in the relationship between the presence of music and approach behavior. Implications of the model for theory, practice, and further research are discussed.

Intentions to Care for New Influenza A(H1N1) Patients and Influencing Factors: An application of theory of planned behavior (계획된 행위이론을 적용한 간호사의 신종인플루엔자 A 환자 간호의도와 영향 요인)

  • Jeong, Sun Young;Park, Hyo Sun;Wang, Hee-Jung;Kim, Mijung
    • Journal of Home Health Care Nursing
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    • v.22 no.1
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    • pp.78-87
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    • 2015
  • Purpose: The purpose of this study was to explore the intentions and influencing factors of intentions to care for New Influenza A ($H_1N_1$) patient Methods: This study involved a descriptive design using self-administered questionnaire. Intentions to care for H1N1 patient was evaluated by prediction tool, based on the Theory of Planned Behavior (TPB). The data were analyzed by SPSS 17.0 using descriptive statistics, t-test, ANOVA with a Scheffe test, Pearson's correlation and multiple regression analysis. Results: The level of intention was high, attitude was negative, subjective norm was high, and perceived behavioral control was moderate. The general regression model with intention as a dependent variable was statistically significant (F=39.31, p<.001). 28.1% of variance in intention was explained by subjective norm (t=8.75, p<.001), and perceived behavioral control (t=4.28, p<.001). Among the predictors, subjective norm had the greatest effect on intention (${\beta}=.44$). The nurse with the higher subjective norm and more positive perceived behavioral control reported the higher intention. Conclusion: The findings of this study suggested that the various aspects of nurse's characteristics should be considered when establishing strategies to improve the nurse's intention for care of infectious disease.

Customers' Use of Menu Labeling in Restaurants and Their Perceptions of Menu Labeling Attributes (외식 영양정보 표시의 이용과 속성에 대한 소비자 인식)

  • Ham, Sunny;Lee, Ho-Jin;Kim, Seoyoung;Park, Youngmin
    • Journal of the Korean Dietetic Association
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    • v.23 no.1
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    • pp.106-119
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    • 2017
  • The purpose of this study was to examine restaurant customers' use of menu labeling and their perception of menu labeling attributes. Further, the study investigated relations of menu labeling use behavior, and perception of menu labeling attributes with behavioral intentions toward menu labeling. Using a self-administered survey conducted for 2 weeks from the 2nd week of October, 2015, data were collected from restaurant customers who were exposed to menu labeling over 3 months at the time of the survey. A total of 426 respondents completed the survey. Respondents were asked about use of menu labeling, usefulness, ease of understanding, accuracy, and demographic information. There was a difference in menu labeling use behavior according to age, whereas respondents aged 50 years or over showed significantly higher use of menu labeling than those in 20s (P<0.001). Perceptions of menu labeling attributes positively affected behavioral intentions towards menu labeling. While all three menu labeling attributes, 'usefulness', 'ease of understanding', and 'accuracy', were positive factors for behavioral intentions towards menu labeling, usefulness was the biggest attribute explaining behavioral intentions (P<0.001). The study findings offer implications that can be applied to academics, the foodservice industry, and government in an attempt to nurture a healthy eating environment through provision of nutritional information at restaurants.

Effect of Consumption Values on Attitude and Behavioral Intentions toward a Premium Lunch Box at a Convenience Store (편의점 프리미엄 도시락에 대한 소비가치가 태도 및 행동의도에 미치는 영향)

  • Baek, Seunghee;Kim, Youngshin
    • The Korean Journal of Food And Nutrition
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    • v.30 no.2
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    • pp.326-335
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    • 2017
  • This study investigates what consumption values affect attitude and behavioral intentions toward a premium lunch box at a convenience store using VAB(Value-Attitude-Behavior) model. The main survey was conducted by a research company by means of an online survey in the form of a self-administered questionnaire. The samples were limited to customers who had tried the premium lunch box before. The survey was conducted in October 2016. The collected data were analyzed by using SPSS 21.0 for Windows and AMOS 21.0. A structural equation model(SEM) was used to verify the proposed relationships among the study variables. Three factors representing the value of the premium lunch box were identified: social & functional value, economic value, and epistemic value. The finding showed that these values had a positive effect on attitude toward the premium lunch box and that attitude had a positive effect on behavioral intentions.

Entrepreneurial·Job Search Education's Effects on the Antecedents of University Students' Entrepreneurial·Job Search Intention (창업·취업교육이 대학생의 창업·취업의도 영향요인에 미치는 효과)

  • Kim, Sungwoo;Kang, Minhyung
    • Journal of Engineering Education Research
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    • v.19 no.4
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    • pp.47-59
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    • 2016
  • This paper explores antecedents of entrepreneurial and job search intentions based on the theory of planned behavior. Additionally, it examines the impact of entrepreneurship and job search education on these antecedents of entrepreneurial and job search intentions. The research model has been validated by analyzing 1,432 responses from undergraduate students in South Korea. The results of analysis provide several findings: First, entrepreneurship attitude, entrepreneurship subjective norm, and entrepreneurship self efficacy showed significant positive effects on entrepreneurial intention, but their effects on job search intention were insignificant. Second, while job search attitude showed significant positive effects on both intentions, job search subjective norm showed a significant effect only on job search intention, and job search self efficacy showed a significant effect only on entrepreneurial intention. Third, entrepreneurship education increased all the antecedents of entrepreneurial intention, and reduced job search attitude. These results imply that entrepreneurship and job search education should be managed comprehensively, considering their cross-effects on the antecedents of entrepreneurial and job search intentions.

The Effects of Internet Shopping Mall Attributes and Regret on the Complaining Behavior and Repurchase Intentions (인터넷 쇼핑몰 속성 지각과 후회가 불평 행동과 재구매 의도에 미치는 영향)

  • Kang, Ji-Hyun;Chung, Myung-Sun
    • The Research Journal of the Costume Culture
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    • v.18 no.4
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    • pp.655-669
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    • 2010
  • This study focused on examining methods for the favorable relationship between internet shopping mall and customers from a point of view that it was necessary for internet fashion market getting faced with keen competition to change its marketing focus from securing new customers to customer retention strategies. Measurement instruments were selected to measure these variables and a questionnaire was made. Data was collected in 491 men and women in their twenties residing in Gwangju city using the questionnaire. The analysis results were summarized as follows: First, in the failure to purchase fashion products in internet shopping mall, as consumer's favorable internet shopping attributes, their possibility of complaining and repurchase intentions became higher, and had negative effect on regret and dissatisfaction. Second, attributions of the result of a failure to purchase fashion products in internet shopping mall were found to increase regret and dissatisfaction. Third, customers experiencing regret and dissatisfaction showed a very high possibility of complaining but their possibility of repurchase intentions had negative affect.

Antecedents of Entrepreneurial Intentions: A Comparative Study of Cultures

  • TAUSIF, Mohammad Rumzi;HAQUE, Mohammad Imdadul;RAO, M. Madhu Sudhan;KHAN, Md. Riyazuddin
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.5
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    • pp.381-389
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    • 2021
  • The study examines differences in entrepreneurial intentions and its antecedents across countries and cultures. This study uses Ajzen's Theory of Planned Behaviour to compare the entrepreneurial intention of two diverse countries: Saudi Arabia and India. The study uses the non-parametric Mann Whitney U test and Structural Equation Modeling to analyze a sample of university students of the two countries. The study finds significant differences among the students of these two countries. The result indicates that entrepreneurial intention is higher in Indian students than their counterparts in Saudi Arabia. The result further indicates that attitude and perceived behavioral control explains entrepreneurial intention in both the countries. However, social norms are significant in explaining entrepreneurial intention only in India and not in Saudi Arabia. The findings of this study suggest that entrepreneurship has higher social approval in India when compared to Saudi Arabia. Social norms impact entrepreneurial intentions differently for India and Saudi Arabia. The study attributes the results to the differences in per capita income and socio-cultural norms in both countries. This study is one of the few that have explored cross-country entrepreneurial attributes as it addresses the research gap in terms of comparing entrepreneurial intentions of India and Saudi Arabia.