• 융합정보논문지
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• 제10권4호
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• pp.184-193
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• 2020

본 연구의 목적은 온라인 예약 동기가 예약 시스템의 편의성에 미치는 영향을 살펴보고, 예약시스템 편의성이 소비자들의 만족도에 미치는 영향을 알아보며, 만족도가 구전행동에 미치는 영향을 알아보는 것이다. 요인분석 결과, 온라인 예약 동기는 기분 전환형, 서비스 중요형, 충동 예약형으로 구분되었으며, 온라인 예약의 편의성에는 의사결정 편의성, 거래 편의성, 사후보상편의성, 편익편의성, 사후보상서비스 편의성의 5가지 요인이 있는 것으로 나타났다. 온라인 예약 편의성의 요인에서 거래 편의성, 의사결정 편의성, 사후보상편의성, 편익편의성은 예약동기의 기분 전환 동기와 서비스 중요 동기가 높을수록 편의성을 높게 지각하는 것을 알 수 있었고 온라인 예약 편의성의 요인에서 접근 편의성의 경우 온라인 예약동기의 기분 전환 동기와 서비스 주요동기가 높을수록, 충동예약 동기가 낮을수록 접근 편의성 지각이 높은 것으로 나타났다. 구매 후 만족도에 있어서는 뷰티샵 온라인 예약 편리성의 의사결정 편의성과 사후보상서비스 편의성이 높을수록 만족도가 높은 것을 알 수 있었고, 만족도가 높을수록 추천, 공유와 같은 구전 행동이 높은 것으로 나타났다.

• 한국환경과학회지
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• 제15권2호
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• pp.101-106
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• 2006

The work of hairdressers includes washing, coloring, bleaching, permanent waving, conditioning, and cutting hair. Hairdressers are subjected to a number of physical and toxicological hazards. The toxicological hazards are those resulting from exposure to a wide range of chemicals that are usually classified active processes. In this study, twenty beauty shops were selected to assess the exposure to indoor air pollutants such as VOCs and particulate matter $(PM_{10})$ during one month from September 1 to September 30, 2003. Indoor air quality of beauty shops might be worse by vehicle emissions because the beauty shops were generally located near roadways. Personal exposures to VOCs and $PM_{10}$ were related to indoor concentrations of beauty shops. According to the questionnaire, hairdressers complained of sore throat, eye irritation, and nervousness as physical symptoms. The measured mean concentrations of respiratory particulates were $30.5ng/m^3$ in indoor, $30.5ng/m^3$ in outdoor and $44.0ng/m^3$ on personal levels. The personal concentration was found higher than indoor and outdoor concentrations. The heavy metals mean concentrations were shown as indoor (Na>Zn>Cr), outdoor (Cr>Zn>Pb), and personal (Na>Cr>Zn) levels. Conclusively, customers as well as workers in the beauty shops might be highly exposed to air pollutants from indoor and outdoor sources. Therefore, proper management should be taken to improve the indoor air quality in beauty shops.

• 한국환경과학회지
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• 제18권3호
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• pp.345-353
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• 2009

The purpose of this study is to examine the health of beauty salon workers through the utilization of questionnaires concerning the extent of exposure to organic solvents found in the air of some beauty salons and any resultant symptoms in employees. The subjects were 36 employees from 10 beauty salons who agreed to participate in this study. The degree of exposure to organic solvents in the air of beauty salons was measured from September 1, 2008 to September 30, 2008. A survey of symptoms that occurred due to exposure to these solvents was also performed. The results were as follows: questionnaires were collected and analyzed from a total of 36 subjects. Of these, 28(77.8%) were female and 8(22.2%) were male. The mean age was 29.08. The mean working period was 7.13 years. Sixteen subjects attended programs at universities while 11 went to beauty schools for vocational education. When testing the concentration of organic solvents in the air of beauty salons, the highest value found was Isopropyl alcohol 511.85 ppb followed by butyl acetate, toluene, acetone, xylene, ethyl benzene, styrene, and chlorobenzene. A logistic regression analysis was performed as follows: the point of each factor was the dependent variable while sex, age, drinking, smoking, educational level, work experience, hairdresser's license, and organic solvents were the independent variables. Statistically significant difference (p<0.05) was shown in the hairdresser's license among Factor 1 and in Xylene among Factor 2; however, difference was not shown in the other variables.

• 한국의상디자인학회지
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• 제11권3호
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• pp.153-162
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• 2009

The purpose of this study was to examine the differences in the service quality evaluation on the skill and expert, the shop facilities and atmosphere, the time and access, and the price and benefit of a nail care shop by age, income, spendings of appearance and a nail care, and a regular nail care. The survey was performed with questionnaires and the subjects were was 240 consumers who used the nail care. The data were analyzed by frequencies, F-test, T-test, Factor Analysis, one way ANOVA. The results of the study were as follows: Service quality evaluation were classified four factors- the price and benefits, the skill and expertness, the facilities and atmosphere, the time and access. There were no statistically significant differences in the price and benefits by age, income, spendings of appearance and a nail care, and a regular nail care, but there were statistically significant differences in the skill and expertness, the facilities and atmosphere, and the time and access. The service quality on the time and access was evaluated as high by the consumer in the 30s, with more income, and with high appearance and nail care spendings. The service quality on the shop facilities and atmosphere was evaluated as high by the consumers with high nail care spending. The consumers with a regular nail care evaluated the service quality on the skill and expertness, the time and access, the shop facilities and atmosphere as high.

• 한국의상디자인학회지
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• 제22권3호
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• pp.155-167
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• 2020

Despite accelerating market changes in the beauty service industry, there are still inadequate service education programs and a lack of objective data and research to develop systematic policies to strengthen competitiveness, thereby fostering the beauty service industry. Accordingly, this study will examine the factors that affect customer satisfaction in terms of customer touchpoints, hence uncovering what the beauty service needs to develop systematic customer service education programs. It aims to contribute to the improvement of beauty service quality by providing basic empirical data that is necessary to build service education programs and strengthen the touchpoint staffs' job competency. A total of 16 people, 8 male, and 8 female customers in their 30s and 40s, who have ever used hair shop services in the metropolitan area, and 8 male and female hair designers and owners, were interviewed during a 9week period from October 31, 2017, through December 30, 2017. The data was analyzed as follows in order to measure service quality, SERVQUAL was revised and supplemented according to the purpose of this study, and a table for customer satisfaction factors was constructed. In addition, the results of the study were derived by classifying the relations among the customer satisfaction factors with respect to the interviews. The results show that the price of hardware, the location of the store, and hair designers' ability, which are the direct components of customer satisfaction, have a great influence on the customer satisfaction considered when selecting the beauty services (hair shops). In addition, it can be seen that human services including human-ware, which are accompanying services make up a high proportion considering customer satisfaction factors.

• 한국실내디자인학회논문집
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• 제22호
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• pp.16-22
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• 2000

The purpose of this study is to analyze characteristics of set-booth in beauty salon as well as to suggest the basic design data for franchise beauty salon. The method of this research was based on field observation of the franchise beauty salon in Seoul. The results of this research are as follows. 1) In set-booth type analysis, set-mirror wall type and set-mirror partition type are mainly used, but set-mirror table type is not showed in this research. 2) In terms of scale, wall type and partition type are classified as large scale, wall type and partition type are used as meduim scale. In shop front analysis, the result is shown in two things. If it is type, they used partition type and if it is close type, they used wall type. 3) Set-mirror is consisted of mirror and drawer and it is classified by 4 types with combination method. In a result, most of them used separated mirror type because they want to emphasize the separation between set booth and its layout. 4) Lighting method has 4 types; corniced type, bracket type, pendant type and downlight type. Among them, downlight is showed as the most-used.

• International Journal of Advanced Culture Technology
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• 제5권3호
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• pp.24-34
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• 2017

Nail art is a kind of nail painting or decoration that adds to the beauty. Throughout making nail art, the worker was on a dusty operation with the smoothing of chemicals and nails. People working at nail shops not only use a variety of chemicals, but also experience a lot of fine powder during the process of nail trimmings. While drying the chemical adhesive, the workers often complain of eye, nose and throat discomfort. In addition, the acrylic brush is characterized by a lot of smell when washed with washing solution. Also nail art workers directly influence the worker's breathing through the work done by placing the guest's hands in a work space called a nail table. Chemical ingredients used in nail art procedures include acetone, ethyl acetic acid, toluene, butyl acetic acid, glue, and top coating of nail varnishes. Prolonged inhalation of these substances may cause dizziness, vomiting, as well as impaired respiratory system. The purpose of this study is to investigate the respiratory symptoms of nail shop workers who are likely to be affected by work in nail shop and to find out which factors have the greatest influence if they have respiratory symptoms. Therefore this study is to provide basic data on the health management system of people engaged in nail shop and to develop health education program. For this study, the data collection was collected on July 7, 2017 for the nail shop workers attending the nail art trend seminar held in Gwangju, in Korea. The data were all 236. However, except for the poor data, 208 data were used for the final analysis. The questionnaire consisted of 30 in general questions, questions about self-efficacy in 24 questions. elf-efficacy measuring tool developed by A.Y, Kim, I. Y, Park(2001). The self-efficacy questionnaire consists of 24 items and is self-reported 7-point Likert scale. The reliability of this tool was cronbach alpha = .934.The collected data were analyzed using spss 18.0. Information of Research participant performed frequency analysis. To examine the effects of personal characteristics on self-efficacy, $X^2$ analysis was conducted. And also $X^2$ analysis was conducted to analyze the coughing symptom appearance according to individual and environmental factors. A hierarchical regression analysis was used to determine which of the personal and environmental factors influenced cough symptoms.

• 한국유통학회지:유통연구
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• 제12권1호
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• pp.105-123
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• 2007

최근 미용서비스 산업에 있어서 미용실의 수가 급증하면서 점포들 간의 경쟁이 심화되고 있고, 고객들 또한 다양한 선택대안 중에서 그 욕구가 점차 높아져가고 있어 미용서비스 점포의 측면에서는 고정고객을 확보하는 일이 무엇보다도 중요한 과제로 대두되고 있다. 이러한 환경에서 미용서비스 점포의 점포충성에 관한 연구가 기존 소매점포의 충성에 관한 선행연구를 기반으로 많이 이루어져 왔으나, 미용서비스의 거래환경을 고려한 고객 비용적 접근은 없었다. 고객의 입장에서 보면 미용서비스는 서비스의 특징상 정보가 제한되어 있고, 서비스에 대한 평가가 매우 주관적이어서 미용점포 측면에서 이러한 거래환경을 고려한 전략을 수립하는 것이 고객들을 유지하는데 기여할 것으로 보인다. 이 연구는 Williamson의 거래환경과 거래비용이라는 개념을 미용서비스 산업의 특수성에 맞게 수정하여 적용한 것이며, 고객이 미용서비스를 구매함에 있어서 발생될 수 있는 거래환경을 고객의 거래비용으로 정리하여 검증하고자 하였다. 이를 위해 미용실의 환경적 특성에 대한 선행연구와 세분화된 거래비용과의 관계를 검토해 보고, 점포충성도에 영향을 미치는 원인을 살펴보았다.

• Journal of Platform Technology
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• 제11권6호
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• pp.28-33
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• 2023

With the development of the beauty industry, the nail art industry is expanding, and through this, nail culture is becoming more popular. However, some products used in the nail art field may produce harmful substances, so great caution is required. In this paper, an air purification system was designed to reduce harmful air. The air purification system uses a harmful gas sensor to measure the level of pollution in the surrounding air and then turns the fan on/off to remove harmful gases and fine dust. Two types of filters and two fans can be driven and controlled respectively so that harmful gases are absorbed into the charcoal filter and fine dust is absorbed into the HEPA filter. In addition, filters, fans, and piping were appropriately placed to remove contaminated surrounding air as quickly as possible during nail procedures.

• 디지털융복합연구
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• 제11권11호
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• pp.289-304
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• 2013

지난 10년간 우리나라에서 커피소비가 꾸준하게 증가해왔다. 그 기간 동안에 커피 시장과 커피전문점의 급속한 증가가 있었다. 이 논문에서는 다음과 같은 가설들을 중심으로 연구가 진행되었다. 커피전문점 선택속성이 커피 전문점 재방문에 영향을 미치는지, 커피전문점에 대한 브랜드 신뢰가 커피전문점 선택속성과 커피전문점 재방문 사이에 조절효과가 있는지, 그리고 인구통계학적 특성에 따라서 커피전문점 선택속성과 커피전문점 재방문에 차이가 있는지를 연구하고자 하였다. 커피전문점 선택속성은 내부분위기, 부가서비스, 제품품질, 종업원서비스, 신정보화환경 등을 중심으로 조사하였다. 본 연구를 위하여 2013년 3월에 서울과 경기도에 거주하는 사람들을 중심으로 600부의 설문지를 배포하였으며 그중에서 480부가 회수되었고 유의성이 있는 설문지 470부를 분석자료로 사용하였다. 연구 결과에 의하면 본 연구의 커피전문점 선택속성 5가지 모두 커피전문점 재방문에 영향 관계가 있는 것으로 나타났다. 커피전문점에 대한 브랜드 신뢰는 커피전문점 재방문에 부분적인 조절효과가 있는 것으로 나타났다. 인구통계학적 특성 분석에서는 성별에 따라서 커피의 전문점 선택속성과 재방문에 차이가 있었고, 연령에 따라서 커피전문점의 신정보화환경 속성에 차이가 있었다. 외식비 소비규모와 소득도 커피전문점 선택속성과 커피전문점 재방문에 차이를 통계적인 차이가 있었다.