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카노 모형을 활용한 O2O 배달 앱 서비스 품질 요인 분석 (Classification and Evaluation of Service Quality Factors of O2O Delivery Applications Using Kano Model)

  • 이영찬;서동혁;송시훈
    • 산업융합연구
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    • 제15권2호
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    • pp.27-36
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    • 2017
  • 본 연구에서는 카노 모형과 설문조사를 바탕으로 O2O 배달 앱의 서비스 품질 요인을 분석하고, 서비스 품질을 몇 가지 차원별로 분류하였다. 분석 결과, 일원적 품질요소로는 정확한 정보전달, 다양한 종류의 음식점, 지불방식의 다양성, 메뉴선택의 다양성, 불편사항 해결, 서비스의 친절도, 음식의 맛과 질, 위생과 청결, 간편 결제 시스템 등이었고, 매력적 품질요소로는 최신 정보 업데이트, 신뢰성 있는 이용후기, 다양한 주문방법, 신속한 배달, 브랜드 이미지, 할인 포인트 결제 및 적립 등이었다. 당연적 품질요소는 나오지 않았지만, 불편사항 해결이 당연적 품질요소에 가까운 것으로 나타났다. 무관심 품질요소로는 정보알림 서비스와 이벤트 및 판촉이었다. 본 연구결과는 O2O 배달 앱 서비스 업체들이 어떤 서비스 품질요소에 집중해야 하는지 전략을 수립하는데 많은 도움을 줄 수 있을 것으로 기대한다.

Sheath Heater 모듈 실링용 B2O3-ZnO-Bi2O3계 유리소재 및 첨가제에 따른 물성 변화 (Effect of an Additive on the Physical and Electrical Properties of the B2O3-ZnO-Bi2O3 Glass System for a Sheath Heater Module)

  • 최진삼;신동우;배원태
    • 한국세라믹학회지
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    • 제50권1호
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    • pp.57-62
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    • 2013
  • We investigated the thermal and electrical properties of the $B_2O_3-ZnO-Bi_2O_3$ glass system as a sealing material in sheath heater modules. A composition with over 90 wt% $Bi_2O_3$ in the $B_2O_3-ZnO-Bi_2O_3$ system was glassified by controlling the cooling rate. The glass transition temperature and thermal expansion coefficient in bismate glass could be controlled by the minor ingredients of ZnO, $SiO_2$, $BaO_2$, and $K_2O$. The $B_2O_3-ZnO-Bi_2O_3$ glass system bonded well to metal, and bismate glass insulating properties were comparable to those of bismate glass $B_2O_3-ZnO-PbO$ glass system in a sheath heater module.

Al2O3-ZrO2-SiO2-R2O와 Al2O3-ZrO2-SiO2-La2O3-R2O계 유리와 부분안정화 지르코니아간의 접합거동 (Joining Behavior of YSZ Ceramics to Al2O3-ZrO2-SiO2-R2O and Al2O2-ZrO2-SiO2-La2O3-R2O Glass Systems)

  • 최진삼;배원태
    • 한국세라믹학회지
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    • 제52권1호
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    • pp.19-22
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    • 2015
  • The joining behavior of YSZ ceramics to the glasses used in the $9Al_2O_3-24ZrO_2-51SiO_2-16R_2O$ and $9Al_2O_3-24ZrO_2-51SiO_2-7La_2O_3-9R_2O$ (wt%) glass systems was investigated. The glass transition and softening temperatures were determined to be $430^{\circ}C$ and $760^{\circ}C$, respectively. The behavior of the contact angle was inversely proportional to an increase in the temperature. The Zr element in YSZ acted as a nucleation agent and contributed to the bonding behavior at the interface.

파킨슨유발제인 이산화망간으로 손상된 배양 대뇌 신경아교세포에 대한 노박덩굴 추출물의 보호 (Protective Effect of Celastrus orbiculatus Thunb Extract on Cultured Neuroglial Cells Damaged by Manganese Dioxide, a Parkinsonism Inducer)

  • 서영미
    • 대한임상검사과학회지
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    • 제52권2호
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    • pp.150-157
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    • 2020
  • 본 연구는 이산화망간(MnO2)의 신경독성과 이에 대한 노박 덩굴 추출물의 보호 효과를 C6 glioma 세포를 배양하여 조사하였다. 본 연구를 위하여 세포생존율을 비롯하여 지질산화(LP) 억제능 및 XO 저해능과 같은 항산화 분석을 시행하였다. 그 결과 MnO2는 배양 세포에 처리한 농도에 비례하여 세포생존율을 유의하게 감소시켰으며, 이 과정에서 XTT50값은 146.7 μM로 나타나 Borenfreund and Puerner의 독성판정기준에 따라 중간독성(mid-cytotoxic)인 것으로 나타났다. 또한, 항산화제의 일종인 kaempferol (KAE)은 MnO2의 독성에 의해 손상받은 세포의 생존율을 유의하게 증가시킴으로써 MnO2의 독성을 방어하였다. 한편, MnO2 독성에 대한 노박덩굴(CO) 추출물의 영향 조사에 있어서, CO 추출물은 배양 세포에 MnO2만을 처리한 것에 비하여 세포생존율을 유의하게 증가시킴으로써 MnO2의 독성을 효과적으로 방어하였다. 이와 동시에 높은 LP 억제능과 XO 저해능과 같은 항산화 효과를 보여주었다. 이상의 결과에서 MnO2의 독성에 산화적 손상이 관여하고 있음을 알 수 있었으며, CO 추출물은 LP 억제능과 XO 저해능과 같은 항산화능에 의하여 MnO2의 독성을 효과적으로 방어한 것을 확인였다. 따라서, CO 추출물과 같은 천연소재는 파킨슨병 유발제인 MnO2와 같이 산화적 손상과 관련된 질환적 중금속 독성을 경감 내지는 개선할 수 있는 유용한 물질이라 생각된다.

$Al_2O_3-ZrO_2-Spinel$계 복합체의 미세구조 및 물성제어: II. 용액침투법에 의한 $Al_2O_3-ZrO_2-Spinel$ 복합소결체 (Control of Microstructures and Properties of Composites of the $Al_2O_3-ZrO_2-Spinel$ System: II. $Al_2O_3-ZrO_2-Spinel$ Composites Prepared by the Solution Infiltration Method)

  • 현상훈;송원선
    • 한국세라믹학회지
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    • 제30권10호
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    • pp.811-818
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    • 1993
  • Al2O3/ZrO2-Spinel composites were prepared by infiltrating magnesium sulfate solution into the porous preform made from Al2O3-20wt% ZrO2 composite powders derived through an emulsion route. The microstructure and composition of the modified composites could be controlled by manipulating the presingtering temperature of the preform, infiltration time, and so on. It was found that spinel phases were concentrated near the surface than in the interior of the Al2O3/ZrO2-Spinel composites infiltrated for 6hrs, while spinel phases were uniformly distributed in the comosites infiltrated for 2 days. The relative density and fracture toughness of the composite infiltrated for 6 hrs were 98.6% and 7.2MN/m3/2, respectively.

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PbO가 Sol-Gel Process로 제조된 순수 PbTiO3 세라믹스의 소결에 미치는 영향 (The Effect of PbO on Sintering of Undoped PbTiO3 Ceramics Prepared by Sol-Gel Processing)

  • 김선욱;윤만순;김남흥
    • 한국세라믹학회지
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    • 제29권5호
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    • pp.335-340
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    • 1992
  • Undoped PbTiO3 ceramics was successfully prepared by using sol-gel process, which had not been fabricated due to its microcracks created by anisotropic stress during phase transition from cubic to tetragonal phase. Fabrication of undoped PbTiO3 ceramics via sol-gel processing was very much affected by the PbO content of the samples as well as PbO vapor from sintering atmosphere. Excess PbO was found to promote rapid grain growth in PbTiO3 ceramics. After sintering at 1100$^{\circ}C$ average grain size of PbTiO3 ceramics with excess PbO was about 8 times greater than that of stoichiometric composition, which may be due to PbO liquid phase from excess PbO.

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PbO 과잉량이 Pb(Ni1/3Nb2/3)O3-PbTiO3-PbZrO3계의 소결 및 압전특성에 미치는 영향 (Effect of Excess PbO Addition on Sintering and Piezoelectric Characteristics in Pb(Ni1/3Nb2/3)O3-PbTiO3-PbZrO3 System)

  • 전구락;김정주;조상희;김도연
    • 한국세라믹학회지
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    • 제26권4호
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    • pp.568-574
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    • 1989
  • Effect of PbO addition on sintering and piezoelectric properties at 0.45Pb(Ni1/3Nb2/3)O3-0.40PbTiO3-0.15PbZrO3 composition which is tetragonal phase was investigated. In this composition, Porosity and dielectric constant were increased with excess PbO addition, but Kp and d31 was not changed. These variation of physical properties could be interpreted as composition change of solid grains from tetragonal to MPB region due to amount of PbO-rich liquid changing.

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$BaB_2B_4$ 첨가에 따른 반도성 $BaTiO_3$ 세라믹스의 소결 및 전기적 특성 (Sintering and Electrical Characteristics of Semiconducting $BaTiO_3$ Ceramics with Addition of $BaB_2O_4$)

  • 허영우;이준형;김정주;김남경;조상희
    • 한국세라믹학회지
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    • 제33권9호
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    • pp.1038-1044
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    • 1996
  • The variations of sintering and electrical characteristics of semiconducting BaTiO3 ceramics with sintering agents added were investigated comparing the case of BaB2O4 addition to BN and TiO2 addition. When BaB2O4 added in BaTiO3 ceramics the densitifcation of specimen could be acheived more easily and recvealed the better PTCR characteristics than BN and TiO2 addition. As increase of addition of BaB2O4 in BaTiO3 spec imens the slope of resistivity jump also increased but the temperature of maximum resistivity decreased, It was supposed that addition of BaB2O4 led to increase of Ns (acceptor state density) value at grain boundaries.

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투명 결정화유리에 관한 연구 MgO-$Al_2O_3$-$SiO_2$계에 대하여 (A Study on the Transparent Glass-Ceramics on the MgO-$Al_2O_3$-$SiO_2$ System)

  • 박용완;김형준
    • 한국세라믹학회지
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    • 제28권5호
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    • pp.406-414
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    • 1991
  • The composition of base glass was selected as MgO 8, Al2O3 24, SiO2 68 in weight percent. TiO2 and ZrO2 were added to the base glass to investigate their effects as nucleating agents. In the case of ZrO2 addition, the optimum temperature for nucleation, which was related to the precipitation of tetragonal ZrO2, was 80$0^{\circ}C$. The optimum growth condition for the crystal was 87$0^{\circ}C$ for 8 hrs, and the major crystal phases precipitated in the samples were $\beta$-quartz ss. and mullite. The light transmissivity turned out to be around 80 per cent. On the other hand, when the TiO2 was added, it was difficult to determine the nucleating temperature, because the samples turned easily into translucency during the heat treatment. Therefore, it was almost impossible to retain transparency in the samples. The light transmissivity was below 30 per cent.

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교류형 플라즈마 디스플레이용 MgO 박막의 조성변화에 따른 방전전압특성의 영향 (Stoichiometry dependency of the firing and sustain voltage properties of MgO thin films for AC plasma display panels)

  • 손충용;조진희;김락환;김정열;박종완
    • 한국진공학회지
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    • 제9권1호
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    • pp.24-29
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    • 2000
  • MgO thin films were deposited on soda lime glass substrates by rf magnetron sputtering using a MgO target at various oxygen flow ratios in order to probe the relationship between MgO film properties and discharge characteristics. MgO films have a tendency to form microstructures with a preferred growth orientation of (200) with increasing oxygen flo ration up to 0.1 $O_2$/(Ar+$O_2$). MgO film obtained at 0.1[$O_2$/(Ar+$O_2$)] was found to be fully stoichiometric. The stoichiometric MgO film was observed to have relatively very clean surface and grains of large size and contain almost no hydroxyl group. The AC PDP with fully stoichiometric MgO film showed lower firing and sustain voltages than those with magnesium-rich or oxygen-rich MgO films, being largely attributed to the larger grain size and the minimized hydroxyl group.

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