• Journal of Smart Tourism
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• v.3 no.2
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• pp.5-13
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• 2023

Because of increasing anxiety about infectious diseases and the demand for contactless service caused by the COVID-19 pandemic, it has become crucial for the tourism and hospitality sector to understand customers' psychological mechanism of contactless service during and post COVID-19. Thus, this paper proposes a conceptual model by integrating trust in the framework of the behavioral immune system. Interestingly, our study found that anxiety about infectious diseases during the COVID-19 pandemic has not only increased hotel customers' desire for contactless service and changed their behavioral intentions, but it has also impacted customers' trust in hotel service robots. Therefore, irrespective of how the hotel service environment changes, trust in technology has become the most fundamental factor for hotel customers' attitudes toward adopting technology. Based on the results, this paper provides salient theoretical and practical implications.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.43-50
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• 2019

Block-chain enjoys technical advantages such as "robust security," owing to the structural characteristic that forgery is impossible, decentralization through sharing the ledger between participants, and the hyper-connectivity connecting Internet of Things, robots, and Artificial Intelligence. As a result, public organizations have highly positive attitudes toward the adoption of technology using block-chain, and the design of university information services is no exception. Universities are also considering the application of block-chain technology to foundations that implement various information services within a university. Through case studies of block-chain applications across various industries, this study designs an empirical model of an integrated information service platform that integrates information systems in a university. A basic road map of university information services is constructed based on block-chain technology, from planning to the actual service design stage. Furthermore, an actual empirical model of an integrated information service in a university is designed based on block-chain by applying this framework.