• Journal of Korean Society of Archives and Records Management
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• v.16 no.1
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• pp.195-221
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• 2016

In a situation where the recognition of archival services remains minimal, an evaluation of archival information services by users could provide a better understanding of users' practical needs and present helpful information for improved services. A service evaluation by users using questionnaires was conducted in university archives, which can similarly categorize their user groups and have frequent interactions with the users for the provision of services. Questionnaires suitable for the evaluation of university archives were developed based on the review of the evaluation tools in archival information services. From April to October 2015, 113 users' evaluation results were collected from 13 university archives. As a result of goodness of fit tests, the users' service evaluation items were categorized into four parts: Use Results, Provision of Information on Archives, Accessibility to Archives, and Interaction. For those four parts, evaluation by descriptive statistics, T-test, correlation analysis, and regression analysis were conducted. Users evaluated Interaction parts highly while they were less satisfied with Provision of Information on Archives. T-test results showed that university archives with search engines and with electronic records management systems were evaluated higher than archives without such technology. In the regression analysis, the Interaction and Provision of Information on Archives parts were found to have an influence on the Use Results part.

• Journal of Korean Society of Archives and Records Management
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• v.1 no.1
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• pp.153-175
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• 2001

This research is aimed at proposing the policies for enhancing information services at the GARS. To this end, a survey was carried out over the user group, the staff group, and the external expert group. And then the 3-Partner Approach Model was proposed that accommodates the archivist-centered partnership with users and external experts. Based on this model. the three-aspect policies to upgrade information services were proposed.

• Journal of Korean Society of Archives and Records Management
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• v.8 no.2
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• pp.75-88
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• 2008

This study investigated collection status, characteristics of their collections, and service of five institutions holding modern public records such as museums, archives and libraries in Korea. Investigation found out that most of them lack total catalog of their collections and provide limited on-line service. In addition, there was a case that one record group from the same provenance is separatedly preserved at two to three institutions. As a result of the investigation, it is suggested that cooperation among museum, archives, and research institutes will be necessary in order to arrange and use modern public records scattered in each institution.

• Journal of Korean Society of Archives and Records Management
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• v.6 no.1
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• pp.113-136
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• 2006

This study aims for the above mentioned. After all, through the analysis of Electronic Question/Answering Function to understand a user's demand under online circumstances, groping for the method to provide an appropriate Archival Information Service is the most important thing. For this, in this study, it researched the users interviews and the research related to users as a precedence study, and the studies having examined the state of demanding information by users through analyzing the e-mail actually. Additionally, by looking over the study of Library and Information Science that is activated in a field of Electronic Question/Answering Function rather than Archival Science, as a matter of fact, the study has come up with the standard for analyzing Electronic Question/Answering Function. And based on the precedence study, the instances for the National Archives from USA, England, Australia and Canada were analyzed, and the chance of activating Archival Information Service were tried to grope for in the study. This study might be one of methodologies in examining the users study that is not activated yet in Archival Science. Therefore, the users study can be carried out in various methods as well as Electronic Archives/Answering Service. This study might be the important information in providing far better Archival Information Services. It is desirable that based on this opportunity, the study related to the various users by examining not only Electronic Archives/Answering Function but also Question/Answering of the users and the Archivists in the filed to the larger extend will be activated for Archival Science.

• Journal of Korean Library and Information Science Society
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• v.37 no.1
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• pp.283-303
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• 2006

An understanding the information seeking-behaviour of archival users is a basic for archival reference services. This study tries to understand who are users of internet board of archives, how and why they ask questions. And the study examines how archivists answer the users' questions. The data used in this study are 3,760 answers and questions in the internet board of National Archives and Record Service during $2000\sim2005$. According to this analysis. lots of users of the board make queries for archival management and asking various archives. And they are public officials, archivists, students, researches, and producers of media. The users mainly ask simple questions and it take average 5 days for users to get answers.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.2
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• pp.59-78
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• 2009

In this study, considering the importance of the providing archival information services over the Web in university archives, the evaluation model of the archival information services was proposed by identifying categories and contents of it. Direction for the improvement was proposed by evaluating and analyzing the Web archival information services of some university archives in Korea. Based on the evaluation, the following directions for improvement were suggested. First, the mission and vision of the archives should be established and published over the Web. Second, the introduction to the records catalogues and records collection should be provided in detail on the Web. Third, advanced search and full-text search functions should be provided, as well as the help information for the search methods. Fourth, university archives' Web sites should provide online exhibitions and newsletters of the archives.

• Journal of Korean Society of Archives and Records Management
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• v.20 no.3
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• pp.161-166
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• 2020

"Gyeonggi-do Memory," established and operated by Gyeonggi-do Cyber Library, is a local digital archive aiming to broaden the access to Gyeonggi-do's cultural resource records. Since 2014, the library has been expanding its digital information service, starting with the said archive. Through cooperation with various cultural institutions in the province, it builds the digital archive by collecting numerous records. In particular, the archive is expected to establish itself as a repository that stores records of production or dealing in Gyeonggi-do and a platform to share with researchers and citizens.

• Journal of Korean Society of Archives and Records Management
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• v.22 no.4
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• pp.151-174
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• 2022

Archival descriptions are significant in utilizing archives, as they are important tools for archival research and use. Meanwhile, content services are key services in modern society, where the use of archives and the importance of content are increasing. In this study, archival descriptions and content services were not viewed as different areas but as a relationship that could advance complementarily. This is because if archival descriptions are rich and well-prepared, high-quality content can be produced based on them, and archival descriptions can be enriched if well-made content is supplemented or linked to the descriptions again. This study intends to reveal the complementary relationship between archival descriptions and content services and propose an advancement plan based on this relationship. As such, the current status and problems of the archival descriptions and content services of the National Archives of Korea and the Presidential Archives website were analyzed, and the UK's National Archives (TNA), the USA's National Archives and Records Administration (NARA), the Seoul Metropolitan Archives, and the Korea Democracy Foundation's Open Archives were selected as exemplary cases for comparison. Based on the implications of the six analyzed institutions, an advancement plan for archival descriptions and content services, as well as a complementary development plan, was proposed. Through this study, it is expected that archival descriptions and content services will develop in a mutually complementary direction.

• Journal of Korean Society of Archives and Records Management
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• v.10 no.2
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• pp.7-29
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• 2010

This study aims to design and implement RSS-based archival information service system for activating online-based archival information circulation and providing personalized archival information services. To achieve the goals, XML document formats and database schema for four selected items are designed and implemented. Also, an performance of the implemented service system is evaluated to with a general web browser.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.3
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• pp.59-92
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• 2019

The purpose of the study is to develop the indicator and scale for evaluating the service environments of archives and to assess the physical service environments of National Archives of Korea (NAK), and then to suggest the alternatives to improve the current service environments on the basis of the results of evaluation. To achieve the purpose, the study designed three research phases: first, to develop the indicator and scale to measure the current service environments by merging universal design indicators and various standards of NAK for establishing facilities and environments on the basis of the barrier-free authentication indicators; second, to evaluate the current service environments of NAK with the newly developed scale; finally to suggest alternatives to improve the current environments on the basis of the evaluation findings. The study found that current service environments of NAK have critical limits on the areas and facilities to provide direct archival information services to users such as reference service desks, showrooms, education rooms, seminar rooms, etc. On the basis of the results, the study suggested the alternatives and further studies for making barrier-free service environments of archives.