• 한국지역사회생활과학회지
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• 제27권1호
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• pp.109-120
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• 2016

This study aims to observe the brand personality of foreign airlines and analyze which brand personality best influences service experience satisfaction, price-value satisfaction, and reusing intention. Moreover, it attempts to determine if there is a difference in service experience satisfaction, price-value satisfaction, and reusing intention according to brand personality. A questionnaire was distributed to 1621 consumers; of these, 1500 were used for final data analysis. Results are as follows. First, a factor analysis was used to investigate the brand personality, and three factors were identified: confidence/competence, sophistication, and dynamic. Second, we investigated the influences a brand personality has on service experience satisfaction, price-value satisfaction, and reusing intention. The confidence/competence of a brand personality showed the greatest influence on service experience satisfaction, price-value satisfaction, and reusing intention. Also, price sensitivity satisfaction had the greatest impact on reusing intentions.

• 한국산업정보학회논문지
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• 제5권4호
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• pp.39-46
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• 2000

New products often have in-service reliability problem despite an intensive development program. Therefore reliability data must be collected and analyzed, and improvements designed and implemented. A type of reliability incentive contract which has recently attracted a lot of attention is reliability improvement warranty(RIW). It has been employed by military, airlines, telecommunication systems, and public utilities. An RIW contract requires that the supplies carries out all repairs, modify the equipment to improve its reliability, and provides all spates needed, for a fixed period, for once-off fee. This paper presents the reliability growth analysis and management methods for in-service MC68 microprocessor, which is the main component of the base station controller in PCS(Personal Communication Service) telecommunication system. The methods will provide guidelines to monitor reliability program in planning RIW contract.

• 경영과학
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• 제19권1호
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• pp.143-162
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• 2002

The concept of revenue management have been used widely In the hotel and all transportation industries, and considered as a good system for managing a perishable asset. Recently, its' application area is being increasingly expanded to service industries such as the travel, the railway, the Internet and the sport industries. Internet business can be classified into several groups according to the characteristics of the individual business. One of groups is Internet Access Servoce business which connects each users to the internet. In this paper, since internet Access Services (IAS) business has a similar property to the service Industry, we will apply a revenue management concept to It. With some modification of existing model developed by Subramanian et.al. for airlines, we suggest the revenue management model being applied to IAS business. Computational experiment shows that the Increase of the revenue Is up to 7% by appluing our model. It means our model has a potential to manage IAS business effectively.

• 한국국방경영분석학회지
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• 제24권1호
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• pp.88-97
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• 1998

It is critical to determine the appropriate actions for safe landing of an aircraft in an emergency situation. An expert system can be very useful for this purpose. An expert system specifically for jet fighter $F-\bigcirc\bigcirc$ has been developed. Its knowledge base contains the standard procedures provided by various flight manuals and the expertise of human specialists such as pilots and emergency management personnels. Advising procedures are represented by an IF-THEN format in the developed rule-based expert system. Advises are provided in real time during the entire flight processes of ground, takeoff, inflight, and landing. The developed system would significantly increase the survivability of pilots and aircraft, while decreasing operational costs of emergency management personnels. By modifying the knowledge base, the developed system can also be applied to other types of aircrafts including civilian airlines.

• Communications for Statistical Applications and Methods
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• 제18권2호
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• pp.257-266
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• 2011

The rapid development of airlines, has made airports busier and more complicated. The assignment of scheduled to available gates is a major issue for daily airline operations. We consider the over-constrained airport gate assignment problem(AGAP) where the number of flights exceeds the number of available gates, and where the objectives are to minimize the number of ungated flights and the total walking distance or connection times. The procedures used in this project are to create a mathematical model formulation to identify decision variables to identify, constraints and objective functions. In addition, we will consider in the AGAP the size of each gate in the terminal and also the towing process for the aircraft. We will use a greedy algorithm to solve the problem. The greedy algorithm minimizes ungated flights while providing initial feasible solutions that allow flexibility in seeking good solutions, especially in case when flight schedules are dense in time. Experiments conducts give good results.

• 한국항공운항학회지
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• 제28권1호
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• pp.14-21
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• 2020

Here I investigate what effects Operational Control Center(OCC)'s service quality may have on airline staff's job engagement. My analysis reveals that airline OCC's service quality has a meaningful effect on airline staff's service satisfaction, and that service satisfaction mediates a meaningful effect on staff's job engagement. It was suggested that improving OCC's service quality leads to higher staff's job engagement. Accordingly, I suggest methods of improving OCC's service quality. I find that the importance of contributing factors on OCC's service quality are as follows, in order of most to least important: professionalism, assurance, empathy, reliability, organizational culture, and responsiveness. The results of this study are relevant not only for airlines but also for government agencies such as the National Emergency Management Agency, the Korea Forest Service, the National Police Agency and the Korea Coast Guard that operate aircraft and must ensure aviation safety.

• 한국항공운항학회지
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• 제28권1호
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• pp.106-114
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• 2020

The Lion Air JT610 accident in Indonesia in October 2018, along with the Ethiopian Airline ET302 accident in March 2019, is an significant aircraft accident that detects defects of the B737MAX aircraft. Shortly after the accident, the FAA prohibited operation of the aircraft. This action has affected the market environment of airlines and aircraft manufacturers around the world. In October 2019, Indonesian Traffic Safety Committee released an accident investigation report for Lion Air JT610, which concluded that the causes of the accident were MCAS design defects, lack of education and training, and errors in the repair process. This paper summarizes the flight control system of the B737MAX aircraft, the causes of the accident based on the final accident investigation report, and provides considerations for aircraft design and retrofit.

• 한국항공운항학회지
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• 제21권2호
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• pp.62-69
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• 2013

The introduction of aviation into the EU-ETS has faced significant opposition from many ICAO member States. Accordingly a global solution through ICAO is in progress. This paper traces the progress of works done by the HGCC in the area of global aviation aspiration goals aiming for the submission to the 38th Session of the ICAO Assembly. Furthermore, devices for calculating the carbon dioxide emissions from flights have been developed by several agencies including international organizations, governments, airlines and nongovernmental organizations. These carbon calculators, however, introduce too many assumptions to simplify the calculation process. This study assesses carbon calculators for aviation emissions and suggests a modified calculation methodology using the pre-existing computer reservation system for better accuracy.

• 한국항공운항학회지
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• 제14권4호
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• pp.74-86
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• 2006

As competition among airliners is getting sharper, promotion mix has been more important for new customers as well as old customers. In this research, how the systems for giving benefits for frequent flying customers are organized and the effects of the systems are analyzed. also, the effects of providing information by internet and issuing bonus card are investigated. As a research method, we inquired into questionnaire, and multi-regression test and ANOVA analysis are conducted. The customers who fly more frequent and have more desire to utilize milage cooperation system among airliners show more loyalty to the systems. Also, cooperation system among different industries is turned out to be effective from the marketing point of view. Also, the result of the test of internet-based system showed effective.

• 한국항공운항학회지
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• 제16권2호
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• pp.43-50
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• 2008

ICAO(International Civil Aviation Organization) Doc 9803의 국제규정에 의거하여 SMS(Safety Management System-안전관리시스템)의 대표적인 비행안전 모니터링 프로그램으로 인정된 신개념의 운항감사제도인 LOSA(Line Operations Safety Audit-항공운항 안전감사)를 항공사에서 실시하여 정상 운항시의 운항승무원을 관찰하여 실제의 안전취약 및 위협요소, Error를 포착하여 텍사스대학 인적요인 연구소에서 작성한 최종보고서의 분석을 통해 제도와 방안을 개선한다. 본 논문에서는 LOSA실행을 통한 승무원들의 위협 및 error의 유형과 발생율, 관리율 및 관리여부를 분석하여 설명하고 항공사내 개선인 SCP(Safety Change Process)를 소개하는데 있다.