• Journal of Digital Convergence
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• v.9 no.4
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• pp.19-28
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• 2011

Nowadays Several Countries like USA and Republic of Korea introduced Electronic Litigation System in the civil sector, and this introduction of electronic system affected several changes dramatically management environments of many firms. Especially in Republic of Korea this electronic litigation system is introduced by the purpose such as decrease paper document, cost down of litigation and the transparence, but till now most enterprises don't prepare about electronic litigation. This introduction of electronic litigation system changes the circumstance of the law environment, firms have to prepare solutions about changes of litigation systems and changes of firma management systems.

• Journal of Digital Convergence
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• v.10 no.8
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• pp.39-44
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• 2012

The objective of this paper is to provide the conceptual selection framework of SLA metrics to maximize the operation efficiency and satisfaction of IT outsourcing and how to select most efficient auto service call center and system. With these metrics, both customers and service providers can measure service performance of IT outsourcing service. Hence, it is expected to boost operation efficiency and customers' satisfaction. In that sense, this study gives the value to both outsourcing and outsourced companies through suggesting the proper SLA metrics selection framework which provides the standards of service performance measurement and the management of IT outsourcing service in accordance with their business strategy quantitatively and qualitatively. Also we perform a survey for two customers in real business to prove the logicality of this selection framework is working and to find out relationship between SLA practice and customers' satisfaction while they outsource their IT service.