• 유통과학연구
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• 제12권10호
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• pp.109-121
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• 2014

Purpose - Most studies related to emotional labor have been conducted in the low-contact service industry rather than the high-contact service industry. Since the subjects of this study were golf service assistants, working in an industry in which the interaction and contact between customers and employees are considerable and the degree of customization is high, this study is significant. Thus, we would like to focus on the relationship between the humor style of golf service assistants and emotional labor. Humor style was divided into two styles-adaptive humor and maladaptive humor. Emotional labor was divided into two dimensions-surface acting and deep acting. In addition, we identify the relationship between emotional labor, job satisfaction, and turnover intention. Research design, data, & methodology - This study focuses on the humor styles in the golf service industry, among golf service assistants, on their emotion labor, and verifies the relationship between emotion labor and work satisfaction or job turnover intention. Based on the outcome, a total of four hypotheses were set up. To verify the hypotheses, surveys were conducted on the golf service assistants working in two golf fields in the region of Busan as well as its neighboring area. A total of 250 copies of the questionnaire were distributed. Subsequently, a total of 227 valid questionnaire copies, after excluding improper responses, were used in the analysis. After verifying the reliability and feasibility of variances, Amos 18.0 was used to implement the structure method so as to verify the study hypotheses. As a result of this analysis, the suitability of the entire model was considerably appropriate to the standard value, and the level is adequate to accommodate the study model completely. Results - First, it was found that the adaptive humor of golf service assistants had a positive effect on deep acting and maladaptive humor had a positive effect on surface acting. Second, It was found that employees' satisfaction with their job was reduced through surface acting, and those employees who experienced positive emotional labor in the form of deep acting were more satisfied with their job. Third, surface acting among employees increased turnover intention, but deep acting reduced it. Finally, the relationship between job satisfaction and the turnover intention of golf service assistants in the golf service industry was examined. Conclusions - First, the adaptive humor of the golf assistants in the golf service industry had a positive effect on their expression behavior. Second, deep acting increased their job satisfaction while their surface acting had a noticeably negative effect on their job satisfaction. Third, the surface acting of the emotion labor dimensions that the golf service assistants experience increases their turnover intention while their deep acting decreases their turnover intention. Finally, when analyzing the relationship between job satisfaction and turnover intention of the golf service assistants, it was found that the turnover intention decreased when their job satisfaction is increased.

• 벤처창업연구
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• 제11권3호
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• pp.169-176
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• 2016

우리 한식은 케이팝스타 스타들의 활약과 더불어 한국문화에 대한 관심의 증대로 세계적인 관심을 받고 있다. 세계적인 음식 추구 성향도 "fast food"에서"slow food"로 바뀌면서 건강식으로 알려진 우리 "한식"에 대한 선호도가 증가하고 있다. 하지만 우리 한식은 세계인의 선호도 등에서 일본의 스시, 중국의 딤섬, 이태리의 피자나 파스타뿐만 아니라 태국, 베트남의 쌀국수, 심지어 인도네시아나 중동음식에도 뒤쳐져 있다는 평가를 받으면서 세계인의 관심에도 불구하고 비약적인 발전을 이루지 못하고 있다. 선행연구에서는 전통적인 우리의 맛과 향 등을 외국인의 선호에 맞게 변화시키는 현지화전략의 실패를 원인으로 제시하고 있다. 본 연구는 현지화전략을 통하여 미국 현지에서 성공한 현지 한식업체들의 사례연구를 통해 다음과 같은 미국외식시장에서의 글로벌 창업전략을 제시하고자 한다. 글로벌 성공창업전략으로 첫째, 한인이 아닌 현지인을 주 고객으로 하는 영업전략 둘째, 우리 전통방식이 아닌 현지인 눈높이에 맞춘 맞춤형전략 마지막으로 투철한 '창업가정신'을 제안한다.