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Critical Factors Affecting Student Satisfaction and Loyalty: An Empirical Study in Cambodia

  • KIENG, Rotana;PHOTHIKITTI, Kitti;VONGURAI, Rawin
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.7
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    • pp.225-234
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    • 2021
  • This research aimed to investigate the key factors affecting student satisfaction and loyalty in selected private universities in Cambodia. The study implemented a quantitative survey designed and guided by seven hypotheses to test the causal relationships among variables, such as academic experience, faculty services, campus life, social integration, student support facilities, student satisfaction, university image, and student loyalty. The research applied a multi-stage sampling technique of probability procedures to guarantee the presence of the research population. Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were applied for data analysis to test the hypotheses model. The collected survey totaled 543 from three universities. The purposive sampling methods were used to select the three target universities, based on their reputation, the number of students, year of establishment, and the recognition from the Ministry of Education, Youth, and Sport. The stratified random sampling method was employed to select target respondents for data collection by dividing the population into subgroups to ensure a random sample. The results showed that student support facilities, campus life, and social integration, faculty services, and university image play very important roles in the satisfaction and loyalty of the students in three universities.

Catalyzing social media scholarship with open tools and data

  • Smith, Marc A.
    • Journal of Contemporary Eastern Asia
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    • v.14 no.2
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    • pp.87-96
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    • 2015
  • Social media comprises a vast and consequential landscape that has been poorly mapped and understood. Hundreds of millions of people have eagerly moved many of the conversations and discussions that compose civil society into these services and platforms. There is a need to document and analyze these social spaces for many academic and commercial purposes. The Social Media Research Foundation has engaged a strategy to cultivate better research into the structure and dynamics of social media. The foundation is dedicated to the creation of open tools, open data, and open scholarship related to social media. It has implemented a free and open network collection, analysis, and visualization tool called NodeXL to facilitate social media network research. Using NodeXL a group of researchers has collectively authored a publicly available archive, called the NodeXL Graph Gallery, composed of network data sets and visualizations from users around the world. This site has enabled the aggregation of tens of thousands of network datasets and images. Use of the archive has led to scholarly research results that are based on the wide range and scope of social media data sets available.

A Study on the Social Commerce in Smartphone Environment (스마트폰 환경에서 소셜커머스 사용에 대한 연구)

  • Ahn, Hyunchul;Lee, Hyoung-Yong
    • Journal of Information Technology Services
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    • v.14 no.1
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    • pp.145-158
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    • 2015
  • Currently, Social Commerces have increasingly gained popularity with the growth of Social Network Services (SNS). As the applications of smartphones are being applied in widespread areas, social commerces in the smartphone environment have entered a new chapter. The applications of social commerces on smartphones are widely used, which has increased the market share of social commerces exponentially. Thus, we tried to find out factors which may affect the user acceptance of social commerces in the smartphone environment. We develop a research model to examine how social commerces in the smartphone environment are accepted by users based on the academic factors-switch costs, trend-seeking tendency, richness in media. The theoretical model is validated through an survey of social commerce users in the smartphone environment from the undergraduates and the graduates in Seoul, Korea. The structural equation analysis is conducted based on the partial least square (PLS) approach. The results reveal that the switch cost will have positive mediating influences to the intention to use social commerce in the smartphone environment. We also find that the perceived usefulness of the smartphone is affected by the media richness. The results also suggest that the trend-seeking tendency has no influences to the users of social commerces in the smartphone environment. Also, theoretical and practical implications are discussed. The findings are believed to increase our understanding an interesting mobile phenomenon, as well as making contributions.

A Study on the evaluation of Service Quality in an Academic Library using SERVQUAL and SERVPERF (SERVQUAL과 SERVPERF를 이용한 대학도서관 서비스 품질평가에 관한 연구)

  • Lee, Too-Young;Kim, Hee-Jeon
    • Journal of the Korean Society for information Management
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    • v.20 no.2
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    • pp.73-91
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    • 2003
  • Research papers on sevice quality, which began with the manufacturing industry in many Northern Europe at the end of 1970, have been found since the companies became much concerned about the level of services they offered. Libraties can not be an exception to this situation. It is absolutely necessary to find a way to develop a competitive strategy to offer a high level of service to those who use libraries. The purpose of study is to evaluate the quality of library services by applying "SERVQUAL" and "SERVPERF" of evaluating service quality and to determine which of these 2 methods is better in terms of measuring library services. The study also investigated the relationship between the service quality an user satifaction.

Measuring and Assessing Internet Service Quality at U.S. Public Libraries (미국 공공도서관의 인터넷 서비스 품질 평가에 대한 연구)

  • Chang, Yun-Keum
    • Journal of the Korean Society for information Management
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    • v.22 no.1 s.55
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    • pp.267-285
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    • 2005
  • As the Internet connections and services at U.S. public libraries have increased dramatically since 1990s, defining, assessing and measuring quality of these new electronic services have become a critical issue. This research was a study designed to identify key dimensions of Internet service quality at public libraries by providing a systematic framework for measuring and assessing the quality of Internet services. The study used modified SERVQUAL and SERVPERF instruments which have been widely used service quality measurement in business marketing areas and LibQUAL+ model which are widely adopted service quality measurement instrument in most of the academic libraries in U.S.

Information Security and Its Aapplications on the Portal of the Deanship of Library Affairs at Northern Border University

  • Al Eawy, Yaser Mohammad Mohammad
    • International Journal of Computer Science & Network Security
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    • v.21 no.12
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    • pp.183-188
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    • 2021
  • The study aimed to assess the state of electronic security for the website of the Deanship of Library Affairs at Northern Border University, as one of the university's electronic portals, which provides distinguished knowledge services to faculty members, through the Saudi Digital Library, and the integrated automated system for libraries (Symphony) with the definition of cyber security of the university, and the most important threats The study sought to analyze the opinions of a wide sample of faculty members, towards evaluating the state of electronic security for the Deanship of Library Affairs portal, through the use of both the analytical method, as well as the survey, using the questionnaire tool, and the study sample consisted of 95 A faculty member of all academic categories and degrees, and university faculties, and the study concluded that it is necessary to work to overcome the relative slowness of the university's Internet, with the faculty members notifying the information security services through e-mail and SMS service, with the continuous updating of operating systems, Apply and use the latest anti-spyware, hacking, and antivirus software at the university, while conducting extensive research studies towards information security services, and contracting It aims to introduce information security risks, and ways to combat and overcome them, and spread the culture of information security among faculty members.

A Study on the Recognition and Attitude on Home Health Care Program between Physicians and Nurses in a Hospital, Pusan (병원중심 가정간호사업에 대한 의사, 간호사의 인식과 태도에 대한 조사연구)

  • Kim, Jung-Soon;Ko, Young-Hee;Kim, Dae-Suk;Kim, Jeung-Hwa;Shin, Jae-Shin;Lee, Jil-Ja;Jeong, Ihn-Sook;Hwang, Sun-Kyung
    • Journal of Home Health Care Nursing
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    • v.8 no.2
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    • pp.148-158
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    • 2001
  • Purpose: This study is to investigate the attitudes on the Home Health Care among the physicians and nurses in P University. Method: Data were gathered from 71 physicians and 264 nurses. working at P University Hospital. from May 1 to May 15, 2001 and analyzed using descriptive statistics and Fisher exact test. Results: 1) As to the previous information about home health care program, those who have been familiar to it were 100% of physicians, and 99.6% of nurses, and 39% of the physicians and 66.1% of the nurses. were found to have responded with right answers, 2) As to the acceptance of the home health care program, 87% of physicians and 98.5% of nurses were found to be positive and there showed a significant difference(p= .019), 3) The main reasons for accepting the system were: the alleviation of the family burden of time, the maintenance of continuity of care, and the reasons for opposing the system were incomplete legal assurance. the possibility of providing illegal medical services. 4) The physician's intention rate of patient referrals to home care program reveled 49.2%. 5) According to the services related to Home Health Care. the orders of acceptance rates were medical tests related services (77.8%, 92%); therapeutic nursing interventions(69.0%, 88.2%): and services for medication(68.3%, 82.5%) among physicians and nurses. respectively. Conclusion: For the stabilization and successful implementation of home health care system. it should be accompanied with education for physicians about home care. setting specific laws and regulations for home care. legal assurance of home care business. outcome research for home care recipients. and support systems of hospital administration.

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A Study on Utilization of Research Information Resources on Internet (인터넷 학술정보자원의 분석 및 활용에 관한 연구)

  • 정영미
    • Journal of the Korean Society for information Management
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    • v.12 no.1
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    • pp.19-43
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    • 1995
  • Needs for up-to-date research information in various academic and research organizations are rapidly increasing in our country. It requires that researchers utilize worldwide information networks such as Internet to obtain recent information. In this study, various information searching tools and services available on Internet are investigated and information resources, especially scholarly resources, are explored using WAIS, WWW. Gopher, and OPACs. These information resources are analyzed to evaluate the value of Internet as a research network.

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Food service industry in the era of COVID-19: trends and research implications

  • Lee, Seoki;Ham, Sunny
    • Nutrition Research and Practice
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    • v.15 no.sup1
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    • pp.22-31
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    • 2021
  • Coronavirus disease 2019 (COVID-19) is a new type of respiratory disease that has been announced as a pandemic. The COVID-19 outbreak has changed the way we live. It has also changed the food service industry. This study aimed to identify trends in the food and food service industry after the COVID-19 outbreak and suggest research themes induced by industry trends. This study investigated the industry and academic information on the food and food service industry and societal trends resulting from the COVID-19 outbreak. The most noticeable changes in the food industry include the explosive increase in home meal replacement, meal-kit consumption, online orders, take-out, and drive-through. The adoption of technologies, including robots and artificial intelligence, has also been noted. Such industry trends are discussed in this paper from a research perspective, including consumer, employee, and organizational strategy perspectives. This study reviews the changes in the food service industry after COVID-19 and the implications that these changes have rendered to academia. The paper concludes with future expectations that would come in the era of COVID-19.

Analysis of the Prior Studies on the Theory of International Trade (무역이론에 관한 연구동향 분석)

  • Taek-Dong Yeo
    • Korea Trade Review
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    • v.45 no.6
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    • pp.181-205
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    • 2020
  • International trade theory is largely divided into the pure theory of international trade and the theory of trade policy. The pure theory of international trade is an academic field that conducts research related to the trade flow of goods and services between countries and the movement of production factors across borders. Meanwhile, the theory of trade policy studies the positive and normative aspects of trade policy which a government adopts to achieve its policy goals. In this study, about 230 papers in the field of international trade theory published in the Korea Trade Review over the past 45 years (1975~2019) are examined in meta analysis by period and subject. First, this study provides the main research subjects of international trade theory, and historically reviews the overall development of trade theory by paying attention to the core and pioneering papers, domestic and foreign. Second, the publications in the field of trade theory are classified by subject, and the domestic and foreign research trends are also examined for each subject with the analysis of major publication of this Journal.