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An Empirical Study on Evaluation for Administrative Service Quality of Public Institution : Focused on District Offices in Seoul (공공기관의 행정서비스품질 평가에 관한 실증적 연구 : 서울시 구청 중심으로)

  • Park, Kyung-Ho;Lee, Kang-In
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.9
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    • pp.167-177
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    • 2009
  • As the service quality has been reconsidered in public sector as well as private enterprises, the need for public sectors to adopt principle and practices of private sectors is concerned with customer-focused approach, the different business culture of public service organizations makes it difficult to improve service qualify. Also, Since concept of service contains intangibility, heterogeneity, Simultaneousness and perishability, it makes peoples more difficult to measure service quality. Therefore, this study proposes synthetic Administrative Service duality Index(ASQI) using fuzzy set theory and analytic hierarchy process to evaluate the service qualify in subjective environment. In ASQI model, Fuzzy set theory helps to measure the ambiguity of concepts that are relative to human being's subjective judgement. Also, this study utilizes AHP method to evaluate the preference weights of service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy) for customers.

An Empirical Study on the Influence on Public Data Usage in Private Business Sectors (민간의 공공데이터 활용을 위한 이용의도에 미치는 영향에 관한 실증적 연구)

  • Cha, Young-Il;Choi, Sung-Kyou;Han, Kyeong-Seok
    • Journal of Digital Convergence
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    • v.15 no.6
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    • pp.9-17
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    • 2017
  • The opening of public data has been perceived as a critical factor in deciding a country's rise or fall. Since the global economic crisis, countries around the globe have expanded the supply of public data as a new growth engine to create significant economic effects. As a result, there has been a rising demand for a study on the influence of public data in the private sectors. This study attempted to achieve the following objectives. First, the effects of independent variables-system quality, information quality, information security, social influence, innovation and assistance by the public organization- on the intention to use the public data was examined. Second, the effects of the mediating variables - Perceived Ease of Use (PEU) and Perceived Usefulness (PU) - on the independent variables and intention to use (dependent variable) were investigated. Third, after selecting utilization type, frequency of public data usage and frequency of occupational & e-government service usage as moderating variables, their effects on the relationship between the independent variables and dependent variable (intention to use them in the private sector) were studied. It is expected that the study results would be useful in developing strategies aimed to utilize public data in the private sectors.

The Estimation on the Optimal Size of Self-employed in Korea using OECD Data: Focusing on the Sectors of Wholesale/Retail & Hotel/Restaurant (OECD 회원국 자료를 활용한 한국의 자영업 적정규모 추정에 관한 실증연구: 도소매업 및 음식숙박업을 중심으로)

  • Moon, Sunung;Jun, In Woo
    • International Area Studies Review
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    • v.15 no.1
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    • pp.241-266
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    • 2011
  • This study examines the determinants of proportion of self-employed and their policy implications focusing hotel/restaurant and wholesale/retail sectors in Korea. In this study, we estimate the optimal size of self-employed in Korea using OECD data. Several hypothesis are tested by use of the regression analysis on the panel data of OECD economies during 2000-2007 period. Using the panel data of per capita GNI, unemployment level, income tax burden, we found that the excess supply level of self-employed was about 8.0%~9.5% overall. We also found that the excess supply level of self-employed was 13.7~14.1% for hotel and restaurant sector, and 10.4~11.1% for wholesale and retail sector. This results imply that strategically coordinated programs for noncompetitive sectors are more effectively implemented. Furthermore, more aggressive entry and exit policies are needed to solve the over-supply problem of self-employed in Korea.

Determinants of Quality of Financial Information: Empirical Evidence from Cement Sector of Bangladesh

  • Rahman, Md. Musfiqur;Hasan, Md. Mehedi
    • Asian Journal of Business Environment
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    • v.9 no.1
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    • pp.13-20
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    • 2019
  • Purpose - The purpose of this paper is to find out the determinants of the quality of financial information in the financial environment of the cement companies of Bangladesh. Research design, data and methodology - This study considers a total of fifty-eight firm years as the sample from the seven listed cement companies of Bangladesh during the period of 2007 to 2015. This study applies the multivariate regression analysis including the pooled OLS, panel and controlling time. Results - This study finds that profitability and external financing are the two major explanatory variables in determining the quality of financial information. This study also finds that firm size and accrual quality don't have any significant influence on quality of financial information. Conclusion - This study observed that profitability of this sector which is much volatile and prone to be manipulated. Thus, this paper suggests that higher profitability needs more scrutiny while assessing quality of financial information. Finally, this study provides some indications for future research such as considering the listed firms of other sectors of Bangladesh or cross country comparison in different country setting.

Planning and Design of Honam High-Speed Railroad's Bridges (호남고속철도 4-2공구 교량 계획 및 설계)

  • Bae, Min-Hyuk;Woo, Dong-In;Cho, Hyun;Ahn, Kwang-Su;Han, Nock-Hee
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.1470-1477
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    • 2010
  • In 2004, Korea has become the world's fifth-express train states, Honam high-speed railroad which goes down another line with existing Kyoungbu high-speed railroad is divided 19 construction sectors, its total length is 230.9 km and it will be constructed by 2017. This site is located in Jeollabukdo Jeong-eup district along 9.38 km. There are three representative bridges. ;One is the PSC box girder bridge, another is the Extradosed bridge, and the other is the three continuous spans half-through hybrid arch bridge. This paper shows a planning and design of these bridges.

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Ex-ante Evaluation of Economic Costs from Power Grid Blackout in South Korea

  • Kim, Chang-Seob;Jo, Manseok;Koo, Yoonmo
    • Journal of Electrical Engineering and Technology
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    • v.9 no.3
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    • pp.796-802
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    • 2014
  • South Korea is recently under serious situation in supplying electricity with enough power reserve. A single fault of power plant at a peak-load time may lead to a total blackout for whole area connected by a single electric grid and isolated from other grids. Despite of the seriousness of blackout, however, there are scarce studies with ex-ante analysis of the economic costs from blackout. In order to evocate the seriousness, we calculate the economic costs for both industrial and household sectors with using some survey data and statistical methodologies. As a result, total economic costs are 39.23 trillion KRW (35.83 trillion KRW for industrial sector, 3.40 trillion KRW for household sector).

Regulatory environment and structural change of UAV industry (무인기 정책환경과 무인기 산업의 구조 변화)

  • Chang, Taejin
    • Journal of Aerospace System Engineering
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    • v.9 no.3
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    • pp.17-22
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    • 2015
  • The UAV industry grows rapidly and the civil UAV market which preparing the commercial services is expected to accelerate the growth. The new opportunities from the technological progress and deregulation show two kinds of organizational structure in the UAV industry. The companies from the traditional aircraft industry and the other sectors like IT industry have different organizational structures of the value chains, supply chains and the regulatory policies which related with them. And from the isomorphism theory it is predicted that those structures will change and converge to certain similar homogeneous features as the UAV industry matures. The matured form will be resulted by the new regulatory policies about the airspace, certifications and the operation rules about the UAV and the future market size and growth speed are also affected by them.

A Study of Video-Based Abnormal Behavior Recognition Model Using Deep Learning

  • Lee, Jiyoo;Shin, Seung-Jung
    • International journal of advanced smart convergence
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    • v.9 no.4
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    • pp.115-119
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    • 2020
  • Recently, CCTV installations are rapidly increasing in the public and private sectors to prevent various crimes. In accordance with the increasing number of CCTVs, video-based abnormal behavior detection in control systems is one of the key technologies for safety. This is because it is difficult for the surveillance personnel who control multiple CCTVs to manually monitor all abnormal behaviors in the video. In order to solve this problem, research to recognize abnormal behavior using deep learning is being actively conducted. In this paper, we propose a model for detecting abnormal behavior based on the deep learning model that is currently widely used. Based on the abnormal behavior video data provided by AI Hub, we performed a comparative experiment to detect anomalous behavior through violence learning and fainting in videos using 2D CNN-LSTM, 3D CNN, and I3D models. We hope that the experimental results of this abnormal behavior learning model will be helpful in developing intelligent CCTV.

Factors Affecting Firm Performance: A Case Study of the Construction and Real Estate Sector in Vietnam

  • HA, Ho Nguyen Phi
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.4
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    • pp.307-314
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    • 2022
  • The construction and real estate industries contribute significantly to each country's economic development. Strong construction and real estate firms will contribute more to the country's GDP by contributing to the industry's development. The purpose of this study is to examine the factors that influence the performance of the construction and real estate sectors in Vietnam. A survey of 200 construction and real estate firms in different areas was conducted from 2020 until the end of 2021. Following the removal of errors, the author got 196 replies, 6 of which were invalid, leaving 190 votes for quantitative analysis. The research findings show that elements such as (1) senior executives' commitment to the organization, and (2) the ability to use technology have a positive and significant impact on firm performance when using advanced econometric analysis. Furthermore, in the case of Hanoi, Vietnam, business relationships have a positive impact on firm performance. Training and development, as well as the working environment and incentives, have little effect on the profitability of construction and real estate firms. Finally, the research also has some recommendations and limitations for the construction and real estate sector.

Impact of Societal Participation on Customer Satisfaction: Economic-Environmental Analysis from Saudi Banks

  • SOMILI, Hassan M.
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.5
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    • pp.177-186
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    • 2022
  • This study aimed to measure the impact of societal participation of Saudi banks on customer satisfaction and determine the statistical differences in customer satisfaction according to sex, age, income, education, and work type. Societal participation has economic and environmental dimensions. The study population includes all Saudis in the government, military, and private sectors reaching 3.58 million in 2021. The unit of analysis is Saudi customers of commercial banks. The 12 banks have societal programs. The research tool is a "Questionnaire," It is distributed face-to-face at places of work. The study concludes that economic participation has no impact on customer satisfaction; however, the impact of environmental participation on customer satisfaction is proved. The study shows no statistical differences in customer satisfaction according to mediators (sex, age, income, education, and work type). Despite the environmental participation being the tangible product by Saudi banks in the local market, the study concludes the positive relationship between societal participation and customer satisfaction. The study presents a set of recommendations for enhancing societal participation in the Saudi businesses environment.