• Title/Summary/Keyword: 3 Level Service Model

검색결과 543건 처리시간 0.03초

노인의 자아존중감과 변수들의 상대적 영향력 (The Self-esteem of the Elderly and Relative Influence of Variables)

  • 진연주
    • 가족자원경영과 정책
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    • 제14권4호
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    • pp.263-277
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    • 2010
  • The purpose of this study was to investigate levels of self-esteem and related variables among the elderly. The data is from the Korea Welfare Panel Study conducted in 2007. The data was gathered from 2077 elderly, over 65 years old, and was analyzed by Step multiple regression analysis. The major results were as follows. First, the overall level of self-esteem was in the middle range, with an average of 28.18 points. Second, self-esteem levels showed significant differences in terms of gender, age, education level, health, spouse, health insurance, job, monthly household expenses, national pension, assets, home ownership, satisfaction with spouse, satisfaction with leisure, satisfaction with social network, economic services, medical services, and other services. Finally, Model 1 showed meaningful influences from gender, age, education level, health, spouse, and health insurance. Model 2 showed meaningful influences from education level, health, spouse, health insurance, job, and national pension. Models 3 and 4 showed meaningful influences from education level, health, job, satisfaction of spouse, satisfaction with leisure, and satisfaction with social network. In other words, the factors that had the most significant impact on self-esteem were satisfaction.

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Optimizing Bi-Objective Multi-Echelon Multi-Product Supply Chain Network Design Using New Pareto-Based Approaches

  • Jafari, Hamid Reza;Seifbarghy, Mehdi
    • Industrial Engineering and Management Systems
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    • 제15권4호
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    • pp.374-384
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    • 2016
  • The efficiency of a supply chain can be extremely affected by its design which includes determining the flow pattern of material from suppliers to costumers, selecting the suppliers, and defining the opened facilities in network. In this paper, a multi-objective multi-echelon multi-product supply chain design model is proposed in which several suppliers, several manufacturers, several distribution centers as different stages of supply chain cooperate with each other to satisfy various costumers' demands. The multi-objectives of this model which considered simultaneously are 1-minimize the total cost of supply chain including production cost, transportation cost, shortage cost, and costs of opening a facility, 2-minimize the transportation time from suppliers to costumers, and 3-maximize the service level of the system by minimizing the maximum level of shortages. To configure this model a graph theoretic approach is used by considering channels among each two facilities as links and each facility as the nodes in this configuration. Based on complexity of the proposed model a multi-objective Pareto-based vibration damping optimization (VDO) algorithm is applied to solve the model and finally non-dominated sorting genetic algorithm (NSGA-II) is also applied to evaluate the performance of MOVDO. The results indicated the effectiveness of the proposed MOVDO to solve the model.

소비자 기술준비도에 따른 증강현실(AR) 패션 쇼핑 서비스 수용의도 (Augmented Reality (AR) Fashion Shopping Service Acceptance Based on Consumers' Technology Readiness)

  • 허희진;이하경
    • 한국의류산업학회지
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    • 제23권3호
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    • pp.347-357
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    • 2021
  • This study analyzed the effects of optimism and innovativeness, the two drivers of a consumer's technological readiness to use an augmented reality(AR) fashion shopping service within the framework of the Technology Acceptance Model (TAM). The survey was conducted on 249 people (males = 58; females = 191) in their 20s who were willing to participate in the AR experience. Data were analyzed using confirmatory factor analysis (CFA) and structural equation modeling by AMOS 22.0. The results indicated that a greater level of perceived optimism had a positive influence on the ease of use and usefulness of the technology. The findings also show that consumers with a high degree of innovativeness tend to have a higher level of playfulness toward AR fashion shopping. Regarding the effects of user beliefs, ease of use had a positive effect on the perception of usefulness and playfulness with higher levels implying a higher consumer intention to adopt an AR fashion shopping service. In addition, this study reveals the moderating effect of consumers with high-fashion versus those with low-fashion innovativeness. For the latter, technological innovation had an insignificant effect on playfulness, thus indicating that consumers with low interest in fashion did not enjoy AR fashion shopping even if the technology was highly innovative. Nevertheless, the analysis confirms the possibility that experiencing a fashion product through AR technology could replace the actual experience of wearing the products.

전시·컨벤션 참관객 만족도와 참여업체 성과인식에 관한 연구 - 부산국제관광전을 중심으로 - (A Study on the Exhibition and Convention Visitors' Satisfaction Level and on the Participating Companies' Perception on the Performance - Centered on the Busan International Travel Fair -)

  • 이종호
    • 경영과정보연구
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    • 제34권2호
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    • pp.171-191
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    • 2015
  • 본 연구는 전시 컨벤션 참관객 만족도와 참여업체 성과인식에 관한 연구로 참관객 측면과 참여업체 측면 모두에 대한 통합적인 모델로 접근해보았다. 이에 따라 서비스품질과 체험품질이 참관객만족과 참여업체의 성과인식에 각각 어떠한 영향을 미치는지 그리고 참관객만족과 참여업체의 성과인식간의 관계에 어떤 영향을 미치는지 확인해 보았다. 연구결과 체험품질이 참관객 만족에 정의 영향을 미치는 것으로 나타났으며(가설 3), 서비스품질은 참관객만족에는 통계적으로 유의하지 않은 것으로 나타났다(가설 1). 서비스품질과 체험품질이 참여업체의 성과 인식과의 관계를 살펴보면, 서비스품질은 참여엄체의 성과인식에 정의 영향을 미치는 것으로 나타났으며(가설 2), 체험품질은 업체 성과인식에 통계적으로는 유의하지 않은 것으로 나타났다(가설 4). 참관객 만족과 참여업체의 성과인식과의 관계를 살펴보면 선행연구의 결과와 마찬가지로 정의 영향을 미치는 것으로 나타났다(가설 5). 마지막으로 참여업체의 성과인식과 업체만족 그리고 업체충성도와의 관계를 살펴보면 다음과 같다. 먼저 참여업체의 성과인식의 경우 업체만족(가설 6)에 정의 영향을 미치는 것을 알 수 있었으며, 업체충성도(가설 7)의 경우 통계적으로 유의하지 않은 것으로 나타났다. 그리고 업체만족의 경우 업체충성도(가설 8)에 정의 영향을 미치고 있는 것으로 나타났다. 본 연구의 결과는 전시 컨벤션의 참관객과 참여업체의 인식에 대한 종합적인 이해와 함께 전시 컨벤션활성화를 위한 전략의 수립에도 중요한 시사점을 제공할 것으로 기대된다.

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공공보건조직에서의 방문간호사업모형개발 : 보건진료소 방문간호사업 (Development of a Home Health Care Model in the Public Health System -Visiting Health Service by Community Health Practitioners)

  • 한경자;박성애;하양숙;윤순녕;송미순
    • 대한간호학회지
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    • 제25권3호
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    • pp.472-484
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    • 1995
  • The purpose of this study was to develop a home health care model in the public health system and to test the effectiveness of the model. Seven com-munity health practitioners in Yon- Cheon county. Kyunggi province, carried out home health care service for this research. The subjects of the home health care were a total of 111 community residents with chronic health problems and risk-prone infants and children; 29 persons with hypertension, 18 persons with diabetes, 12 persons with neurologic problems, 12 elderly, and 40 infants and children. During the period of study, from December, 1993 to March, 1995, a demonstrative home health care model was developed in the Yon-Cheon County community health centers with the cooperation of the Yon-Cheon Medical Center and Yon-Cheon Public Health Center for the first six months. A home care practice manual and recording system for home visits were also co-developed by the researchers and community health practitioners. Four workshops and monthly conferences were held for this purpose. Actual home care practice took place for two months, and on-going evaluation and replanning accompanied this process. The result of the evaluation of home care service were as follows. 1) For persons with hypertension, diabetes, neurologic problems, there was significant improvement in knowledge of disease and care, but no significant difference was seen in health behavior or symptoms after home care service. 2) No significant difference was seen in level of self esteem or depression after reminiscence therapy among 12 elderly subjects. 3) There were significant differences in satis-faction toward child rearing and parental sup-port, but no significant difference In education needs for parental role after home care service among parents of infants and children. 4) There was significant improvement in the quality of life among the subjects after the home care service. 5) Subjects responded that they were highly satisfied with the home care service given by the community health practitioners. Although, the actual implementation period was very short, and not all of the evaluation outcomes showed significant improvement, the home health care model of community health practitioners was, in general, positively evaluated. Through this re-search, the possibility of community health practitioners working as active home care personnel in the public health care system is supported. Further research with an expanded area and subjects for a longer period is recommended. Cost effectiveness research is also needed.

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Effects of SNS Characteristics on SNS Engagement and Consumer Brand Engagement

  • CHO, Byung-Kwan;SHIN, Hyang-Sook
    • 한국프랜차이즈경영연구
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    • 제11권2호
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    • pp.23-39
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    • 2020
  • Purpose: Social Network Sites(SNS) have been grown up as a public communication channel consumer frequently participate in. Most of food service brands are utilizing social media for advertising recently. As a result of SNS marketing, food service brands anticipate positive outputs from SNS engagement and consumer brand engagement so that we need to verify structural relationship among SNS characteristics, SNS engagement and consumer brand engagement. Research design, data, and methodology: This study identifies that SNS characteristics have effects on SNS engagement and examines relationship between SNS engagement and behavioral engagement. We conceptualize SNS characteristics as information quality, hedonic level and interaction. Furthermore, SNS engagement is composed of SNS participation, positive word of mouth(WOM). In order to verify the purposes of this research, research model and hypotheses were developed. All constructs were measured with multiple items developed and tested in the previous studies. Sample data were collected from 433 online survey panels and analyzed by using SmartPLS 3.2.9. Result: The findings of this research are as follows. First, information quality is positively related with SNS participation. Hedonic level and interaction have impacts on SNS participation and positive WOM respectively. Second, SNS participation has positive effects on positive WOM. Third, both SNS participation and WOM influence behavioral engagement respectively. Conclusions: The implications demonstrate that SNS characteristics such as information quality and hedonic level and interaction exert effects for consumer to participate in SNS brand page. Meanwhile, hedonic level and interaction influence on positive WOM but information quality doesn't. SNS participation and positive WOM affect consumer to engage in specific brand behaviorally as well. Therefore, food service brand marketer is required to manage SNS information quality and hedonic level and interaction among members to encourage SNS participation and positive WOM. As SNS participation and positive WOM increases behavioral engagement of consumer, marketer needs to incentivize SNS participation and look after situation of positive WOM and respond swiftly.

구조방정식 모형을 이용한 사이버진로상담 활성화 영향요인에 관한 연구 (A Study on the Factors affecting Cyber-Career-Counseling-Activation based on Structural Equation Model(SEM))

  • 이영자;백현기
    • 디지털콘텐츠학회 논문지
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    • 제9권3호
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    • pp.379-388
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    • 2008
  • 본 논문은 사이버진로상담 활성화(C-C-C-A)의 개념을 재정의 하고 경기지역 인문계 고등학교 수준에서 사이버 상담활성화 영향요인들의 효과를 검정하는데 있다. 이 연구에서, 연구자는 독립변인으로서 3개의 요인들이 <사이버진로상담 활성화>를 증진시킬 것이라는 가정을 하고 있다. 본 가설을 논의하기 위해, AMOS 5.0 프로그램을 사용하여, 2007년 12월, 사이버진로상담 경험자 322명의 학생자료를 분석하였다. 3개의 핵심요소가 사이버진로상담 활성화에 미치는 영향요인을 측정하기 위한 문항들의 신뢰도 검사를 위해서는 탐색적 요인분석이, 사이버 진로상담활성화모형 타당도와 적합도 검정을 위해서는 확인적 요인분석이 시행되었다. 그 결과들은 다음과 같다: 첫째, 3개의 요인들(상담기회 확대, 상담서비스 내실화, 상담서비스체제구축)은 사이버 진로상담 활성화를 증가시킨다. 둘째, 확정요인분석결과로 나타난 적합도 지수들(GFI AGFI, CFI, RMSEA)의 양호함은 사이버진로상담 활성화모형의 통계적 유의미성과 적합도를 증명해 주고 있다. 그러므로, 3개의 선택된 요소들은 사이버진로상담 활성화 모형을 구성하는 유의미한 요소들이라고 말할 수 있다.

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중·고령자의 삶의 질 향상을 위한 정책적 제안: 라이프스타일을 중심으로 (A Policy Proposal for Improving the Quality of Life for the Middle-Aged People: Focusing on Lifestyle)

  • 양민아;임승주;한대성;박지혁
    • 한국노년학
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    • 제40권3호
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    • pp.531-541
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    • 2020
  • 본 연구의 목적은 중·고령자의 삶의 질 향상을 위한 정책적 제안을 위해 중·고령자의 서비스 경험, 우울 수준, 라이프스타일, 삶의 질 간 구조방정식을 통해 경로 효과에 대해 알아보기 위함이다. 제13차 한국복지패널을 활용하여 인구통계학적 분석에 SPSS, 구조방정식 모형 구축을 위해 AMOS를 사용해 분석을 진행하였다. 분석을 통해 서비스 경험, 우울 수준, 라이프스타일 모두 삶의 질에 대해 직접적으로 유의미한 영향을 미쳤으며, 각 경로들 간 경로계수가 모두 유의미함을 알 수 있었다. 이를 통해 중·고령자의 삶의 질 향상을 위해 소득 수준과 상관없이 신체적, 정신적 건강을 위한 라이프스타일 중심 관리 서비스가 필요함을 알 수 있었으며, 이를 위한 정책적 제도와 연구를 통한 프로그램 개발이 필요하다는 기초자료를 제공함에 있어서 본 연구의 함의가 있다.

Understanding Abusive Supervision: The Impacts of Abusive Supervision on Employees' Engagement and Organizational Commitment in the Deluxe Hotel

  • Jung, Hyo Sun;Kim, Ki-bbeum;Yoon, Hye Hyun
    • 한국조리학회지
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    • 제24권2호
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    • pp.8-15
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    • 2018
  • This study examines the effect of abusive supervision on employees' engagement and commitment in the deluxe hotel. Based on total 272 hotel employees obtained from the empirical research, this study verified total 3 hypotheses. The hypothesized relationships in the model were tested simultaneously by using structural equation modelling. Abusive supervision perceived by employees had negative effect on engagement and employees' engagement had positive effect on organizational commitment. Also, abusive supervision perceived by employees did not have a significant effect on organizational commitment, full mediation effect through engagement existed. The study results are expected to be used as data for searching for effective responding ways at an organizational level and find practical ways to further increase employees' positive organizational behavior.

컨테이너 전용부두의 최적 서비스 수준에 관한 연구 (A Study on the Optimal Service Level of Exclusive Container Terminals)

  • 박상국
    • 한국항만경제학회지
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    • 제32권2호
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    • pp.137-156
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    • 2016
  • 본 연구 목적은 컨테이너 전용부두의 최적 서비스 수준, 즉 선석 수에 따른 최적의 선석점유율과 선박 대기율을 분석하는 것이다. 연구는 국내 대표항만인 부산신항 P부두의 최근 3년간의 선박 접안 실적 자료를 토대로 시뮬레이션 모델을 개발 및 적용하여 선석 수를 달리하면서 시뮬레이션에서 얻은 결과를 활용하였다. 이 결과와 P항만의 최근 3년간의 재무 자료와 체선 체화에 따른 비용 등을 터미널운영사(TOC), 선사 및 화주의 입장에서 경제성을 분석하여 순이익이 최고인 선석점유율과 선박대기율을 최적 서비스 수준으로 도출하였다. 연구 결과, 컨테이너 부두 4선석은 선석점유율 63.4%와 선박대기율 10.6%에서, 5선석은 선석점유율 66.0%와 선박대기율 9.6%에서, 6선석은 선석점유율 69.0%와 선박대기율 8.5%에서 최적 서비스 수준으로 분석되었다. 반면 해양수산부의 2013년 연구 결과에서는 4선석에서 선석점유율 57.1%와 선박대기율 7.4%에서, 5선석에서는 선석점유율 63.4%와 선박대기율 6.6%에서, 6선석은 선석점유율 66.6%와 선박대기율 5.6%에서 최적 서비스 수준을 분석하였다. 결과적으로, 최적 서비스 수준은 분석 시점에 따라 달라질 수 있음을 알 수 있었다. 즉, 최적 서비스 수준을 산정함에 있어서 영향을 주는 요인으로는 환율, TEU당 수입 및 비용, TEU당 재고유지비, 유가 등으로 최적 서비스 수준은 절대적으로 확정되는 것도 아님을 알 수 있었다. 따라서, 컨테이너 항만의 최적 서비스 수준은 경기의 변동, 유가, 환율 등의 여러 요인에 따라 달라질 수 있으므로 항시 이러한 변동 요인을 빠르게 반영하여 고려할 필요가 있음을 알 수 있다.