• 한국노년학
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• v.31 no.3
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• pp.691-709
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• 2011

The purpose of this study is to measure the utilization of a day care service and service quality by SERVQUAL model, also to discuss policy implications based on this. The data analysis is conducted with 208 users of a day care service in Deajeon metropolitan city, Chungnam and Chungbuk area. The analysis result is as follows. First, it shows positive definiteness on tangibles, reliability, responsiveness, assurance, empathy in all categories because perceived level is higher than expectations. Perceived level after using the service is more highly rated than expectations before using it by most of seniors who use the service. Second, service quality is examined in accordance with demographic characteristics, but the difference is not statistically significant. Third, examining service quality in terms of characteristics of centers, it shows statistically significant difference in perceived level depending on management type of location, a number of provided programs per week, and the size of a facility and in expectations depending on established institution. Forth, as a result of examining service quality in accordance with characteristics of service users, there is no meaningful difference statistically.

• Electronics and Telecommunications Trends
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• v.22 no.4 s.106
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• pp.1-11
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• 2007

3차원 복원 기술은 실세계에 존재하는 물체의 3차원 형상과 표면의 색상을 디지털화하는 기술이다. 일반적으로 가상현실, 게임, 애니메이션 등의 컴퓨터 그래픽스에 기반한 응용에서는 숙련된 디자이너가 수작업으로 3차원 모델을 제작하는데, 이는 시간이 많이 소요되고, 디자이너의 숙련도에 따라서 품질의 차이가 많은 단점이 있다. 뿐만 아니라 실세계에 존재하는 물체를 모델링할 때는 일일이 측정을 하는 과정을 거쳐야 하는 단점이 있다. 3차원 복원 기술은 이에 대한 대안으로 연구되고 있는 기술로써, 이미 많은 응용 분야에서 활용되고 있을 뿐만 아니라 새로운 서비스가 꾸준히 창출되고 있는 기술이다. 본 고에서는 3차원 복원 기술을 분류하고, 컴퓨터 비전 분야의 주연구 대상인 영상분석을 통한 3차원 복원 기술에 대해 설명한다. 또한, 3차원 복원 기술의 응용 사례와 상용화된 제품에 대해 설명하고, 향후 발전 방향을 제시한다.

• Journal of KIISE:Information Networking
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• v.33 no.3
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• pp.247-256
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• 2006

Among the resource provisioning mechanisms for the hose based Virtual Private Network (VPN) Quality of Service (QoS ), VPN-specific state provisioning allows the service provider to obtain highest resource multiplexing gains. However, dynamic and automatic resource reservation for the VPN-specific state provisioning is difficult due to the lack of appropriate resource reservation protocol. Furthermore, users of a VPN may experience unfair usage of resources among themselves since the reserved resources of a VPN are shared by the VPN users in a similar way that the traditional LAN bandwidth is shared by the attached hosts. In this paper, we propose a resource reservation protocol and a traffic service mechanism, which not only enable dynamic and automatic resource reservation according to the VPN-specific state provisioning algorithm, but also enforce the fair usage of reserved resources among the users of a VPN in case of congestion.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.267-292
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• 2016

The purpose of this study is to understand the quality of University library service and to propose analyzing method from user's perspective. For that, this study noted that 'the process' of using the university library service rather than 'what did they use' in the university library. In-depth interview data about User's experiences that they used university library drew service quality elements based on the method of grounded theory. Comparing the derived service quality elements with LibQual+ dimensions, the result of this study is as follows. (1) Service quality element related to the user's emotion and new user-friendly service customization were shown. (2) Substantial claims of users were analyzed more specifically by this study. It seeks ways to differentiate service quality factors by attributes and priority importance about service quality elements which was analyzed using KANO and AHP.

• Information and Communications Magazine
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• v.24 no.6
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• pp.83-92
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• 2007

차세대 방송은 시청자에게 고품질의 멀티미디어 서비스는 물론 다양한 상호작용 기능도 제공해야 한다. 사용자 상호작용은 시청자의 행동이 방송콘텐츠에 영향을 주거나 방송콘텐츠가 의도한 상황으로 시청자가 방송을 즐길 수 있게 한다. 차세대 방송은 이러한 사용자 상호작용 서비스를 통해서 보다 실감나는 방송을 시청자에게 제공할 수 있다. 요즘 관심을 끌고 있는 3차원 방송은 주로 자유시점 영상서비스에만 초점을 맞추고 있어서, 넓은 의미의 사용자 상호작용 서비스를 지원하기에는 부족하다. 본 논문에서는 방송기술의 발전 추세를 살펴보고, 사용자 상호작용 기술에 대한 국내외 상황을 분석해 본다.

• Journal of Korea Society of Industrial Information Systems
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• v.12 no.3
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• pp.31-46
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• 2007

For continuous growth and diffusion of internet banking, it is important to investigate the factors that affect customer satisfaction. This study empirically examined the structural relationships among characteristics of internet banking, service quality, customer satisfaction and customer loyalty. Characteristics of internet banking include relative advantage, compatibility, complexity, and perceived risk which are user-dependent in nature. Service quality was classified as 5 dimensions of SERVQUAL. Using a sample of 162 internet banking users, we empirically examined the study model. The results of this study showed that characteristics of internet banking and service quality had a significant effect on customer satisfaction and satisfaction in turn, had a significant positive effect on customer loyalty. We also found that characteristics of internet banking and service quality had a significant effect on customer loyalty.

• Journal of the Korean Society of Food Science and Nutrition
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• v.35 no.6
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• pp.801-808
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• 2006

The purposes of this study were to measure customer orientation of dietitians engaged in contract foodservice management companies, and to examine the impacts of personal characteristics and organizational characteristics on the customer orientation of dietitians. The questionnaires developed for this study were distributed to 230 dietitians of contract foodservice management companies, including 4 major companies, in Seoul and Gyeonggi areas. A total of 187 (81.3%) questionnaires were used for analysis, and statistical analyses were conducted using SPSS (Win 11.5) for descriptive analysis, correlation analysis, t-test and ANOVA. The average customer orientation score of the dietitians was 3.77 (SD=0.40) and it seemed that most respondents evaluated themselves as customer-oriented. Further analyses revealed significant differences in customer orientation among different position (p<0.05) and payroll (p<0.01) groups.'Type of menu' also affected the customer orientation (p<0.01). Overall, it is needed to design efficient training programs that improve service skills and customer orientation of dietitians, and the understandings on variables affecting customer orientation would help it.

• The Journal of Information Systems
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• v.20 no.3
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• pp.209-235
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• 2011

비즈니스 조직에서 집단지성을 경쟁우위의 중요한 요소로 활용하는 사례가 증가하고 있다. 인터넷과 소셜 네트워크 서비스는 물론이고 위키와 같은 편집도구 등은 집단지성을 가능하게 하는 대표적인 정보기술이다. 그러나 집단지성은 전문가 지식에서와는 다른 품질의 문제가 제기되기도 한다. 따라서 본 연구에서는 집단지성의 품질에 영향을 주는 요인을 분석하는데 그 목적이 있다. 선행연구를 통해 집단지성의 품질에 영향을 주는 개인의 동기(love, money, glory, professional development), 집단특성(expertise, diversity, size), 집단지성의 도구(navigating, usefulness, agility, user preference) 차원에서 총 11개의 영향요인을 파악하였다. 조직 경쟁우위의 핵심으로 집단지성을 활용하는 대표적인 성공사례인 Threadless, InnoCentive, iStockphoto, Panda Security, Wikipedia를 분석하여 3개 차원에서 11개의 명제를 제안하였다. 사례분석의 결과, 개인의 동기, 집단특성, 집단지성을 위한 도구는 집단지성의 품질에 긍정적 영향을 주는 것으로 나타났다. 예를 들어, 개인적 동기가 뚜렷하고 다양한 특성을 지닌 다수가 참여할수록 소집단에서보다 더 잘 문제를 해결하고 있는 것으로 분석되었다. 따라서 집단지성의 품질을 개선하고 이를 통해 혜택을 얻기 위해서 조직에서는 다양성을 지닌 대규모 커뮤니티를 구성하고, 참여에 대한 동기를 부여하고, 적절한 집단지성의 도구를 선택하여 활용하여야 한다.

• Journal of Korean Society for Geospatial Information Science
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• v.22 no.3
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• pp.137-143
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• 2014

Recently, as new paradigm for government operation called government 3.0, government is actively operating policy opening and sharing public data. In addition, the Ministry of Land are operating an open platform integrated map service (the VWorld) which provides a variety of video contents such as the country's national spatial information, traffic information and three-dimensional building for the public. According to W3C Foundation's Open Data Status Report(2013), our country has the evaluated results that the part of the government's policy support and planning is good while the part of the data management is vulnerable. So our country needs the quality improvement for the data management. In addition, a digital aerial photograph image data is required to be up-to-date for the three-dimensional spatial object data. In this paper, we present the method for enhancement of the accuracy of vertical position and for maintainment of up-to-date vertical position. Our methods evaluate the data quality and analyze the cause of error of measurement utilizing the national standard quality assessment method. The result of research shows that the accuracy of vertical position is improved if the height of the building captain is adjusted by the quality assessment values and a three-dimensional model has up-to-date data if reconstruction and extension information of construction register is utilized.

• Journal of the Korean Society of Clothing and Textiles
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• v.24 no.3
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• pp.323-334
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• 2000

The purpose of this study was to develop service quality dimensions for fashion retail stores and to identify significant service quality dimensions influencing customers satisfaction for each fashion retail store. 687 young adults completed written questionnaires consisting of items related to service quality. For analysis of data, confirmatory factor analysis, one-way ANOVA, scheffe test, and stepwise regression analysis were applied. The results were as follows: 1. The service quality dimensions of fashion retail stores were tangibles, reliability, responsiveness, assurance, empathy, fashionability and variety, price, convenience, merchandise quality and credit card usability. Among those 10 main dimensions of service quality were grouped as experience attributes and search attributes. 2. In examination of the highest valuable service quality dimension based on the types of stores, imported fashion stores were evaluated the highest in terms of all factors except price, tangibles and credit card usability. 3. To predict consumer satisfaction, service quality dimensions such as reliability, responsiveness, assurance, empathy, fashionability/variety, price, convenience, merchandise quality and credit card usability should be considered.