• 제목/요약/키워드: 1%3AN Communication

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온라인 패션 쇼핑몰 챗봇의 커뮤니케이션 실패에 대한 소비자의 부정적 반응 (Consumers' Negative Responses to the Communication Failure of Chatbots in Online Fashion Shopping Malls)

  • 서민정
    • 한국의류산업학회지
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    • 제24권2호
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    • pp.183-194
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    • 2022
  • This study aims to understand the consumers' negative responses to communication failure of chatbots caused by their imperfections. Specifically, this study examines 1) the relationship among chatbot's communication failure, dissatisfaction, negative behavior (complaint, negative word-of-mouth (nWOM), and inertia); 2) the moderating effect of technostress on the relationship between chatbot's communication failure and dissatisfaction; 3) the differences in the negative responses between the generation MZ and the previous generations. Data were collected via an online survey. First, the participants interacted with the chatbot developed for this survey, to experience the chatbot's communication failure. Thereafter, they responded to a questionnaire. PLS-SEM was conducted using the R software environment to test the hypotheses. This study empirically identified that chatbot's communication failure positively affected dissatisfaction. In addition, the customers who were more dissatisfied with the chatbot's communication failures were more likely to complain than engage in nWOM. Compared to the generation MZ, chatbot's communication failure caused a higher level of dissatisfaction in previous generations. The results suggest that online shopping malls should carefully introduce an improved chatbot service after minimizing its communication failure rate. The chatbot developers of online shopping malls targeting middle-aged and elderly consumers should strive to develop and implement strategies to further alleviate consumers' dissatisfaction in the situation of chatbot's communication failure.

Public Perception and Communication Patterns Pertaining to Nuclear Power in Korea: Focusing on the Transition Period from Pro-nuclear to De-nuclear Policy

  • Eunok Han;Yoonseok Choi
    • Journal of Radiation Protection and Research
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    • 제47권4호
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    • pp.226-236
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    • 2022
  • Background: An effective communication strategy for reducing conflicts in South Korea has been designed through the analysis of public perception and communication variables on nuclear power under the conditions of rapidly changing nuclear power policies. Materials and Methods: This study conducted both qualitative research through group discussions based on social psychology and quantitative research through surveys. Results and Discussion: Nuclear power plant (NPP) area residents in favor of nuclear power indicated higher levels of communication, safety perception, and contribution than those against it. NPP area residents trusted the civilian expert groups (18.3%) and local government (17.3%) the most, while metropolitan city residents trusted the Nuclear Safety and Security Commission and the Korea Institute of Nuclear Safety (20.7%) the most. In determining nuclear power policy, both the NPP area residents (18.1%) and metropolitan city residents (17.1%) prioritized safety, health, and the environment. While metropolitan city residents thought that energy security and economic growth (16.4%) were important, NPP area residents thought the current issue of spent fuel rods (14.1%) to be important. Conclusion: It is necessary for the nuclear power industry to have and actively implement communication and conflict resolution strategies based on the patterns obtained in the study results.

2:1 임피던스 대역폭 비를 가지는 광대역 quasi-Yagi 안테나 설계 (Design of a Broadband Quasi-Yagi Antenna with a 2:1 Impedance Bandwidth Ratio)

  • 이종익;여준호;박진택
    • 한국항행학회논문지
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    • 제16권5호
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    • pp.760-765
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    • 2012
  • 본 논문에서는 임피던스 대역폭 비가 2 : 1 이상의 광대역 특성을 갖고 이득이 최소 3.5 dBi 이상인 quasi-Yagi 안테나(QYA) 설계방법에 대해 연구하였다. QYA는 코프래너 스트립에 내장된 마이크로스트립으로 급전되며, 평면 다이폴과 그에 근접하는 도파기, 그리고 접지면 반사기 등 3 개의 소자로 구성된다. 폭이 넓은 직사각 패치 모양의 도파기를 스트립 다이폴 가까이 두어서 광대역 정합 특성을 구현하였다. 시뮬레이션을 통해 1.6-3.5 GHz (대역폭 비 2.2 : 1) 대역용으로 최적화된 3 소자 QYA를 FR4 기판 상에 $90mm{\times}90mm$ 크기로 제작하여 특성을 실험하였다. 실험결과, VSWR < 2 인 임피던스 대역은 1.56-3.74 GHz(대역폭 비 2.4 : 1), 피크이득은 4.2-6.3 dBi이고, 전후방비(FBR)는 13.6 dB 이상 이다.

재무 태도와 재무 의사소통이 재무 만족도에 미치는 영향력 (The Impact of Financial Attitudes and Financial communication On Financial Satisfaction)

  • 황덕순;정운영
    • 대한가정학회지
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    • 제39권8호
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    • pp.121-136
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    • 2001
  • The purpose of this study was to analyze the effects of financial attitudes and financial communication on financial satisfaction. For this study, in 2000, questionnaires developed by the researcher were given to 320 households in Kwangju. resulting in 262 households with usuable data. The data were analyzed by various statistical methods such as frequency, percentile, correlation analysis, t-test, Anova, Multiple Regression analysis. The major findings of this study were as follows; 1) Financial attitudes were significantly different according to age and monthly savings 2) Financial communication was significantly different according to age and financial subjective variables. 3) Financial satisfaction was significantly different according to monthly income, monthly savings, monthly living costs, debt, financial subjective variables and financial communication. The set of socio- economic characteristics variables accounted for 3% of the variance in the financial satisfaction. But the addition of subjective characteristics variables, financial attitude, financial communication resulted in an $R^2$ change of 20, 23, 26%.

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Effects of Critical Thinking and Communication Skills on the Problem-Solving Ability of Dental Hygiene Students

  • Han, Ji-Hyoung;Ahn, Eunsuk;Hwang, Ji-Min
    • 치위생과학회지
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    • 제19권1호
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    • pp.31-38
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    • 2019
  • Background: This study aimed to investigate the effects of critical thinking and good communication skills on the problem-solving abilities of dental hygiene students. Methods: A total of 508 dental hygiene students were convenience-sampled from 3 universities. Results: The results revealed that critical thinking had the highest intellectual fairness score of 3.60, and systematicity was the lowest at 3.19. The values for communication skills were high in reaction, social adequacy, and concentration, with an average of 3.65. Problem-solving abilities were in the following order: clarification of the problem, seeking solutions, and decision making. According to general characteristics, more extroverted personalities possessed higher levels of critical thinking, communication skills, and problem-solving abilities (p<0.01). Critical thinking scores were high (p=0.016) in students who responded that peer relationship was difficult; however, their communication skills were the lowest (p<0.001). Additionally, problem-solving abilities were highest among students who reported a difficult peer relationship (p=0.001). The higher the satisfaction with dental hygiene academics, the higher the critical thinking, communication skill, and problem-solving ability (p<0.001). Critical thinking showed a high positive correlation with variables in the following order: clarification of the problem, performing the solutions, seeking solutions, decision making, and evaluation and reflection. The communication skills were also related to these variables listed above (p<0.01). With critical thinking, confidence, watchfulness, intellectual passion/curiosity, sound skepticism, objectivity, and systematicity all influenced the problem-solving ability. Conclusion: Communication skills were influenced by noise control, putting on the other's shoe, social tensions, and efficiency, which affected the problem-solving ability. Dental clinics require dental hygienists to have critical thinking to make analytical judgments and effective communication skills to solve human relation problems with patients and care-givers. Therefore, these skills should be developed in dental hygiene students to improve their problem-solving abilities.

A 3-stage Wideband Q-band Monolithic Amplifier for WLAN

  • Kang, Dong-Min;Lee, Jin-Hee;Yoon, Hyung-Sup;Shim, Jae-Yeob;Lee, Kyung-Ho
    • 대한전자공학회:학술대회논문집
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    • 대한전자공학회 2002년도 ITC-CSCC -2
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    • pp.1054-1057
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    • 2002
  • The design and fabrication of Q-band 3-stage monolithic microwave integrated circuit(MMIC) amplifier for WLAN are presented using 0.2$\square$ AIGaAs/lnGaAs/GaAs pseudomorphic high electron mobility transistor (PHEMT). In each stage of the MMIC, a negative feedback is used for both broadband and good stability. The measurement results are achieved as an input return loss under -4dB, an output return loss under -10dB, a gain of 14dB, and a PldB of 17dBm at Q-band(36~44GHz). These results closely match with design results. The chip size is 2.8${\times}$1.3mm$^2$. This MMIC amplifier will be used as the unit cell to develop millimeter-wave transmitters for use in wideband wireless LAN systems.

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라즈베리파이와 MQTT를 이용한 스마트 가드닝 구현 (An Implementation of Smart Gardening using Raspberry pi and MQTT)

  • 황기태;박혜진;김지수;이태윤;정인환
    • 한국인터넷방송통신학회논문지
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    • 제18권1호
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    • pp.151-157
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    • 2018
  • 본 논문은 라즈베리파이를 이용하여 온도, 토양습도, 조도에 따라 자동으로 물과 빛을 제공하며, 원격 카메라를 이용하여 실시간으로 식물 상태를 전송하는 스마트 화분의 구현 사례를 소개한다. 화분의 용기는 5개의 층으로 분리하고, 각 용기는 3D프린터로 직접 제작하였다. 용기는 5개 층을 연결하여 사용하며 추후 확장할 수 있도록 설계하였다. 그리고 용기 내부에 라즈베리파이와 센서, 펌프, 그리고 카메라를 장착하였다. 본 연구에서는 사용자가 원격에서 카메라나 센서 정보를 받아 스마트 화분을 관찰하고 제어할 수 있도록 안드로이드 앱을 개발하였으며, 앱과 라즈베리파이 사이의 데이터 통신 및 제어는 MQTT 프로토콜을 이용하였다.

품질향상의 수단으로서 공급자 관계의 전략적 역할에 대한 실증적 연구 (An Empirical Study on the Strategic Role of Supplier Relationships as a Means of Quality Enhancement)

  • 김종래
    • 품질경영학회지
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    • 제24권3호
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    • pp.1-18
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    • 1996
  • The purpose of this study is to empirically examine the role of supplier relationships as a means of enhancement of quality. The model for this study consists of four groups of concepts - 1) goal of quality, as 2) measures of supplier relationships, supplier assistance and buyer supplier communication, 3) the level of automation and technology, as 4) measures of performance, reliability quality and performance quality. By statistical analysis, the results are as follows. First, the goal of quality positively influences the level of automation, technology, supplier assistance and supplier communication. Second, the level of technology has a positive effect on supplier assistance and supplier communication on the level of automation. Third, the level of automation and technology positively influence the reliability quality. Fourth, supplier assistance and buyer-supplier communication has a positive effect on the reliability and performance quality. These results reveal three paths of supplier relationships in systems for the enhancement of quality.

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The Effect of Nursing Students' Empathy and Communication skills on Major Immersion

  • Suk-Kyong Choi
    • 한국컴퓨터정보학회논문지
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    • 제29권3호
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    • pp.155-163
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    • 2024
  • 본 연구는 간호대학생의 공감능력과 의사소통능력 및 전공몰입간의 관련성을 파악하고, 전공몰입 영향 요인을 확인하기 위해 실시하였다. 연구대상은 G도 지역 소재 1개 대학교 간호대학생 247명으로 자료수집은 2023년 11월 20일부터 12월 1일까지 실시하였다. 자료 분석은 SPSS 22.0을 이용한 기술통계, t-test, one-way ANOVA 및 Scheffe test, 피어슨 상관계수, 다중회귀분석을 실시하였다. 대상자의 공감능력은 3.49점, 의사소통능력은 3.64점 및 전공몰입은 3.61점이었다. 전공몰입은 공감능력 및 의사소통능력과 양의 상관관계가 있으며, 전공몰입에 영향을 미치는 요인은 전공만족과 의사소통능력으로 설명력은 42.9%이었다. 간호대학생의 전공몰입 향상을 위한 학습활동의 방향설정 및 다양한 비교과 프로그램의 개발과 적용이 요구된다.

A Framework for Inteligent Remote Learning System

  • 유영동
    • 한국정보시스템학회지:정보시스템연구
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    • 제2권
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    • pp.194-206
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    • 1993
  • Intelligent remote learning system is a system that incorporate communication technology and others : a database engine, an intelligent tutorial system. Learners can study by themselves through the intelligent tutorial system. The existence of a communication, database and artificial intelligence enhance the capability of IRLS. According to Parsaye, an intelligent databases should have the following features : 1) Knowledge discovery. 2) Data integrity and quality control. 3) Hypermedia management. 4) Data presentation and display. 5) Decision support and scenario analysis. 6) Data format management. 7) Intelligent system design tools. I hope that this research of framework for IRLS paves for the future research. As mentioned in the above, the future work will include an intelligent database, self-learning mechanism using neural network.

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