• Journal of Korean Society for Quality Management
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• v.51 no.3
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• pp.435-444
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• 2023

Purpose: To attain advanced performance certification, safety aspects along with functionality and performance are essential. Hence, this study suggests radiation leakage assessment methods for aviation security equipment during its performance certification. Methods: Detection technology guided the choice of radiation leakage assessment targets. We then detailed measurement and evaluation methods based on equipment type and operation mode. Equipment was categorized as container or box types for establishing measurement procedures. Results: We've developed specific radiation leakage assessment procedures for different types of aviation security equipment, crucial for ensuring airport safety. Using these procedures allows efficient evaluation of compliance with radiation leakage standards. Conclusion: The suggested radiation leakage assessment method aims to enhance aviation security and reliability. Future research will focus on identifying risks in novel aviation security equipment detection technologies and establishing safety standards.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.42 no.3
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• pp.116-130
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• 2019

This study investigates passenger-authored online reviews of airline services using social network analysis to compare the differences in customer perceptions between full service carriers (FSCs) and low cost carriers (LCCs). While deriving words with high frequency and weight matrix based on the text analysis for FSCs and LCCs respectively, we analyze the semantic network (betweenness centrality, eigenvector centrality, degree centrality) to compare the degree of connection between words in online reviews of each airline types using the social network analysis. Then we compare the words with high frequency and the connection degree to gauge their influences in the network. Moreover, we group eight clusters for FSCs and LCCs using the convergence of iterated correlations (CONCOR) analysis. Using the resultant clusters, we match the clusters to dimensions of two types of service quality models ($Gr{\ddot{o}}nroos$, Brady & Cronin (B&C)) to compare the airline service quality and determine which model fits better. From the semantic network analysis, FSCs are mainly related to inflight service words and LCCs are primarily related to the ground service words. The CONCOR analysis reveals that FSCs are mainly related to the dimension of outcome quality in $Gr{\ddot{o}}nroos$ model, but evenly distributed to the dimensions in B&C model. On the other hand, LCCs are primarily related to the dimensions of process quality in both $Gr{\ddot{o}}nroos$ and B&C models. From the CONCOR analysis, we also observe that B&C model fits better than $Gr{\ddot{o}}nroos$ model for the airline service because the former model can capture passenger perceptions more specifically than the latter model can.

• Journal of Korean Society for Quality Management
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• v.35 no.3
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• pp.88-99
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• 2007

The AS9100 aerospace standard has become the aerospace quality management system standard instead of ISO9001 and MIL-Q-9858A by international aerospace manufacturing companies. The organization which adopts AS9100 standard is to be certified by an independent third party certification body as IAQG requests. The quality management system certification assessor shall utilize the AS9101 standard prepared by IAQG to assess AS9100 organization. In this paper, AS9101 quality system questionnaire is analyzed and scoring method which characterizes AS9101 is reviewed. Score attained can be utilized as an organizational quality index. Practical data gathered by certified assessors from 2002 to 2007 are analyzed and suggested to improve the organization's system operational efficiency based on the analysis results. Suggestions can be utilized by any organization to prepare assessment or to enhance the level of quality system maturity. This study is applicable to the future as well as present aerospace manufacturing activities throughout the world.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.5
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• pp.60-68
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• 2020

Owing to the complexity and modernization of weapon systems, the role of the defense industry in producing military companies has become increasingly important. In the past defense industries, price competitiveness is a key factor in product choice. On the other hand, product quality is becoming increasingly important compared to price competitiveness. In particular, improving the quality efficiency of small and medium defense suppliers is a necessary part of realizing completed weapon systems, and measures are required to evaluate the quality efficiency of small and medium defense suppliers objectively. This study measured the efficiency of quality using DEA, which is one of the decision methodologies. To use DEA, the number of employees (QA Team) and the number of improvement requirements (Through the activity of onsite quality-support team in aeronautical system center) were set as the input variables. In addition, the output variables were based on sales and the number of certification acquisitions (QMS). To analyze the quality efficiency of small and medium defense suppliers in the aeronautical field, both CCR and BCC models were analyzed, and the scale efficiency values were derived. Strategic development plans for small and medium defense suppliers can be guided using the research results.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.131-154
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• 2023

Purpose: The purpose of this paper is to design an integrated informatization system that can manage quality & KPI by integrating management systems in the aerospace and defense industry, and study the effect on KPI when applied to related companies. Methods: The 7 management systems required for integration in the AS&D industry were studied, and an empirical analysis was conducted for H company in South Korea for the application of e-QMS integrated informatization & KPI system based on security environment and open quality. Results: The results of this study were analyzed to have an effect on the improvement of customer satisfaction and the positive improvement of quality failure cost in the aerospace and defense industry. And it was analyzed that it works to continuously comply with ethical management and environmental laws and prevent safety accidents. Conclusion: The greatest significance of this study is that it attempted to build an e-QMS integrated system in the aerospace and defense industry. Considering that the case of integrated management system and integrated operation of KPI in related industries has not been introduced in the existing literature, the results of this study will be shared as a meaningful preceding study in the era of digital quality information. In addition, the fact that the open-quality quality innovation methodology emphasizing measurement(M), tracking(T), and connection(C) was actually applied in an AS&D company and its effectiveness was objectively proven. It is expected that it will be a good paper for follow-up research.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.46 no.2
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• pp.47-56
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• 2023

This study identified the core competencies of aircraft maintenance quality engineers and compared the importance and retention of core competencies. Through literature research, 21 core competencies were derived in three areas of management technology, elemenal technology and collaboration technology, and a survey was conducted on the importance and retention of core competencies for 42 aircraft maintenance quality engineers. As a result of the survey, the importance of all core competencies of aircraft maintenance quality engineers is 3.95/5 on average, and the retention of all core competencies is 3.99/5 on average. 'Risk Management', 'Creating Document', 'Honesty/Moral' were identified as the most important competencies in each area, and 'Quality Management', 'Language', 'Honesty/Moral' were identified as the most possessed competencies in each area. An IPA (Importance-Performance Analysis) was performed to analyze the details. Through IPA, 'Risk Management' and 'Safety Management' were evaluated as having a low degree of retention compared to a high level of importance. Therefore, they were identified as a core competencies that need to be improved first. In addition, the characteristics of each core competency and the recognition level in the field were also identified. This study will be helpful in defining the roles and functions of aircraft maintenance quality engineers to improve flight quality and prevent aviation accidents.