• Journal of the Korean Society for Aviation and Aeronautics
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• v.6 no.1
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• pp.71-98
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• 1998

The study proved the fitness between competitive strategy and service operation strategy of service companies. The competitive strategy of a corporation is a major strategy playing the role of bridge linking both corporate strategy and functional strategy. And it is a choice of method how to win competitors in given area. There have been such a specific methodologies for acquiring competitive advantage as Porters competitive strategy, Miles and Snows adaptive strategy, and Life cycle strategy. But, many scholars have pointed that its more important for high corporate performance to determine the competitive strategy of a corporation fitting the external environment and internal structure. So its needed for successful cost-leadership or differentiation strategy to differentiate organizational function, resources, and various organizational factors. But there have been no methodologies or practical guidelines fitting competitive strategy, corporate structure, and external environment in sprite do service corporations growth. So, the study proved the fitness between competitive strategy and service operation structure in Airlines after selecting service structural elements necessary for strategic management.

• Journal of Advanced Navigation Technology
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• v.28 no.1
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• pp.21-26
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• 2024

Urban air mobility (UAM) is being considered as an alternative to transportation in urban areas where traffic congestion is increasing. It is judged that it will be difficult to manage the complex UAM operation environment with the existing Air Traffic Service, which is a person-centered service. Therefore, an advanced information processing-based traffic management system for UAM (UATM) is needed. Airspace management is essential to establish a systematic UAM traffic management (UATM) environment. In particular, the establishment of exclusive corridors where UAM aircraft can operate safely can provide opportunities to operate UAM aircraft without violating the minimum flight altitude regulations. This study conducted an empirical analysis using a helicopter of similar size to UAM to establish the cross-track dimension of the corridor for UAM operation. The research results can be used as a guideline when designing UAM corridors.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.30 no.3
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• pp.92-108
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• 2022

This study aims to intensively analyze the effect of ESG activities on the Business performance focused on Korean national flag carrier. The purpose of this study is to provide ESG activities to promote the sustainable development of Korean national flag carriers by verifying the impact of ESG on airline's business performance through mediate variables within the airline industry in consideration of the value and importance of ESG. A survey is conducted with a total of 272 users of Korea's national flag carrier both Korean air and Asiana airline. The collected data is analyzed using a structural equation model. The results show that ESG management has an indirect positive effect on business performance. It is expected that the results of this study may be employed as fundamental data to emphasize the relative importance of an ESG activities, thereby enhancing the Korean national flag carrier's business management and eliciting a positive impact on sustainable growth.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.4
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• pp.111-123
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• 2017

This study aimed at finding the ways to improve competitiveness of Korean low cost carriers in the highly competitive air transport market by understanding the relation among the influence of prior knowledge, service quality on customer satisfaction and reuse intention. The result of the research is as the following. At first, the influence of prior knowledge on customer satisfaction and reuse intention was statistically significant. The result indicates that customers who have much prior knowledge are more likely to be satisfied and to reuse. Secondly, the test for finding out the influence of service quality on customer satisfaction and reuse intention was statistically significant also. Thirdly, the results revealed that customer satisfaction positively influenced reuse intension. The influence of service quality on customer satisfaction and reuse intention reached the same research result compared with the existing literature.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.1
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• pp.11-22
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• 2017

Aviation/tourism industry has a unique characteristic of high inter-dependance between customer and service-provider. It is the mental condition of service-provider that could influence on the attitude of the service-provider. Thus, it is important to manage the mental condition of the service employees to enhance a company's financial performance. This paper tries to analyze the combined model of both policy acceptance and service profit chain(SPC) models. First, service policy acceptance model tells how the service policy acceptance, which consists of policy compliance, trust, participation and policy failure, would influence on SPC model. According to empirical research, it was found that both the employees' policy compliance and the policy trust have a positive significant impact on their participation on service policy. In the policy acceptance model, the employee's voluntary participation based on their trust and compliance of the policy was proven to have a positive effect on increasing job satisfaction and customer orientation. Regarding SPC model, their participation in the policy had the strongest impact among variables on customer orientation. Such results implies the employees' participation on the policy could become the starting point to enhance the customer value.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.28 no.4
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• pp.32-46
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• 2020

In this study, an analysis is conducted to understand the effect of the cabin crew's image-making autonomy on job enthusiasm, service performance and organizational performance. And this is conducted on cabin crew members in airlines with autonomy based on image making standards and a total of 109 copies are used for final analysis. First, the image-making autonomy show significant positive (+) influence on all of the sub-factors of job enthusiasm such as job vitality, job commitment, and job commitment. Second, all sub-factors of job enthusiasm, job vitality, job commitment and job commitment show a significant positive (+) influence on service performance. Third, service performance show a significant positive (+) influence relationship on organizational performance. As a result, it is expected that airlines will be used as a basis for easing the regulations for image making of cabin crew and introducing an autonomous management system in the future.

• Current Industrial and Technological Trends in Aerospace
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• v.4 no.2
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• pp.13-24
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• 2006

국제민간항공기구(ICAO)의 차세대 항행시스템(new CNS/ATM) 전환계획에 따라 전 세계적으로 항공통신, 항법, 감시 및 항공교통관리 분야의 항행안전시설과 대응되는 항공기 탑재시스템의 변화가 진행되고 있다. 특히 항공통신과 감시 분야에서는 공대지 데이터링크 기술을 활용한 새로운 항공교통서비스(CPDLC, ADS, ADS-B, FIS-B, TIS-B)가 도입되어 공역 처리능력을 제고하고 항공운항 안전에 기여하며 조종사와 관제사의 편의성을 대폭 향상시킬 것으로 기대되고 있다. 현재 민간항공에서 활발히 이용되고 있는 대표적인 데이터링크 기술인 ACARS 시스템은 국제민간항공기구가 표준화하여 제정한 VDL 기술로 대체되고 있으며 HFDL, Mode S, AMSS, UAT 등이 현재 가용한 데이터링크 기술로 개발되어 활용되고 있다. 미국과 유럽을 중심으로 관련 기술에 대한 검증과 시범 운용 사업이 활발하게 진행되고 있으며 2020년 이후를 대비한 미래 항공통신 신기술 연구에도 세계가 매진하고 있다. 본 논문에서는 현재까지 개발된 공대지 데이터링크 기술의 특성을 개관하고 관련 응용기술 구현 현황과 데이터링크 관련 세계의 미래 통신기술 연구 동향을 제시하고자 한다.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.1
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• pp.62-70
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• 2016

Perception of outsource workers among Incheon Int'l airport employees was reviewed about the service performances of winning the ASQ awards in 11 consecutive years. 85% of Incheon airport operating authority(Incheon International Airport Corp.) and its outsource companies employees was composed of outsource workers. Thus, their thoughts might represent the overall perception of airport operating authority employees. The perception on the service performances of winning the ASQ awards was analyzed by researchers using attribution theory model. It is useful to apply attribution modeling in order to analyze the causal relationships among variables. Attribution is the process by which individuals explain the causes of behavior and events. Attribution theory is the study of models to explain those processes. According to empirical analysis, it was found outsource workers attributed the excellent service performance of Incheon airport to such an internal factor as service competence. However it was also implied they attributed to such external factors as the positive relationship and institutional support from airport and government authorities.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.1
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• pp.16-24
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• 2016

Despite rapid growing in domestic duty free industry, weight of income from airport duty free area is relatively decreasing because of rapid progress in downtown duty free area. The purpose of this research was investigating the relationship between airport duty free servicescape and its effects on customer satisfaction and image for duty free shop, in order to maintain own competitive advantages. In pursuing above, previous studies related to servicescape, service value, customer satisfaction, and image were examined for literature review. Based on this previous studies, research model were constructed. Hypothesis was verified by effect. Data from 305 samples was employed for final survey. The main results show that functionality, attraction and convenience were meaningful factors to effect perceived servicescape. On the other hand, cleanness and comfort had few or no influence on servicescape. The perceived servicescape affected on service value and customer satisfaction. Service value had positive effects on customer satisfaction which was discovered to affected on image for duty free shop.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.25 no.2
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• pp.77-82
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• 2017

Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.